23243 comments found.
Hi! Could you tell me if the Porto theme is compatible with Cloudflare’s APO (Automatic Platform Optimization) caching service?
Because I put the feature on my website, which needs to use the official Cloudflare plugin to activate it, and it has greatly improved the speed, it was amazing, but many times when opening the website, clicking on a banner or in the store, the website is all broken.
I’m even doing some tests to see if it could be something else…. I also use the WP Rocket plugin for the website.
Could you give me an idea?
Or take a look at my website? www.bhlfitness.com.br
I just re-enabled the APO, and I’m following along, it needs a few hours for the cache to be ok.
Thanks.
Hello, @elissoncosta,
If it is working fine for you with APO then you can go with it, and the issue you are facing like broken site, when the issue appears at that time try to turn OFF the APO and check back, or try to remove the server cache, it will help you in finding the cause of the issue.
Regards, P-THEMES.
Hello do you have any guide on setting up maps. I have set up api and pasted in website but not working
Hello, @gentlepromise,
Can you please share the URL of the page where you set up the Map and if possible share the screenshot of the issue as well so that I’ll check and further help you on this.
Regards, P-THEMES.
Hello, can you please send me .po translation files for Dutch, Bulgarian and Norwegian languages for the WordPress theme Porto. Thanks, Tilen
Hello, @tilens,
Can you please contact us via our support system, so that our experts will help you out with this, if possible.
Regards, P-THEMES.
i want remove count number from wishlist icon and cart
Hello, @alphagiorgio,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
#header .my-wishlist .wishlist-count {
display: none !important;
}
#mini-cart .cart-items {
display: none !important;
}
Regards, P-THEMES.
Hello. Sorry, my support has expired. But I was used my license code on the website nitsenko.pro and at the moment domain and hosting has been deleted. Can you restore usability of my license key? Please, thank you so much if you can.
Hello, @nitzrecords,
I have reset your purchase code, now you can use the same purchase code for the activation of your theme.
Regards, P-THEMES.
Hello support, can you please tell me how to change the blue background home button just below the BROWSE CATEGORIES menu on top left on shop 1 PORTO demo template, please? I can change everything else but have been searching for days for this one minor thing. https://www.portotheme.com/wordpress/porto/shop1/
Btw using elementor if that helps.
Many thanks.
Hello, @himmon,
Actually, if you want to change the blue color then go to the Dashboard >> Porto >> Theme Options >> Skins >> Custom CSS and then paste the below code at the bottom of the black box.
.sidebar-menu>li.menu-item.active{background: black !important;}
Note: In the above code the word “black” is the color you can change with what you want.
If you want to change the content then you have to go to the Dashboard >> Appearance >> Menus then select the sidebar menu there you will be able to change the content as per your need.
I hope you understand.
Regards, P-THEMES.
Hi, I’m wondering when the new Shop templates will be available?
Hello, @olzbody,
Thanks for your concern, actually our development department is working on the new theme update a Major one and we will add some more demos with the upcoming updates of the theme, so please be patience and stay tuned.
Regards, P-THEMES.
Woocommerce Points and Rewards Affiliate Program Hi I read in previous comments that other users were referred to yith-woocommerce-points-and-rewards when they asked about a Woocommerce Points and Rewards Affiliate Programs that could work with Porto for WordPress/WooCommerce. Since November 25, 2021, the plugin was permanently closed by the author: Is there another plugin (free or premium) that you can refer to that could work in an “out of the box” (or “plug and play”) smoothly with Porto Theme?
Hello, @berwain,
Sorry to say that but we have not tested any of the other plugin for this reason with our theme officially so we are unable to suggest you on it, you can try with any third party plugin which better meets your requirements, and I’ll forward this as a feature request to our development department for making the plugin compaitable with the theme with future upcoming updates of the theme.
Regards, P-THEMES.
Hola, como podria traducir el boton de View More en el modulo de Blog dentro del tema, ya que no tiene la variable de traduccion definida, y si uso Locotranslate, no me traduce esta parte,
Hello, @umbralweb,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Can I use this theme to sell video footage? Can it load preview by video outside?
Hello, @chanlynguyen94,
First of all, thanks for showing your interest in our theme.
Yes you can sell the downloadable products with our theme as this is the default functionality of the WooCommerce plugin: https://woocommerce.com/document/digital-downloadable-product-handling/
No, sorry to say that but we do not have such functionality to load preview video outside.
Regards, P-THEMES.
I like your theme so much, but do you have anyway to make it have preview by video, maybe with other plugin?
Hello, @chanlynguyen94,
Can you please explain in detail what exactly you want? with some screenshots or a video clip.
Regards, P-THEMES.
It is the same https://motionarray.com/browse/stock-video
Hello, @chanlynguyen94,
I see, sorry to say that but we have not tested any of the third-party plugins with our theme officially for this reason so we are unable to suggest you on it, you can try with any third-party plugin which better meets your requirements.
Regards, P-THEMES.
hello, any discount available now ? when discount will available ?
Hello, @hash-theme,
No, Sorry to say that but we do not have any of the discount on our theme for now, so you should have to go with its regular price.
Regards, P-THEMES.
why it shows error when import demo:”Industry Factory installation is failed! WordPress filesystem error.”
Hello, @cxywind,
This is your site file permission issue, please read and follow the instructions written in this article: https://www.wpbeginner.com/beginners-guide/how-to-fix-file-and-folder-permissions-error-in-wordpress/ or try to contact your hosting provider on this.
Regards, P-THEMES.
Can I use the template many times if I buy it once? without having to pay again???
Hello, @sondusz,
First of all, thanks for showing your interest in Porto WordPress 
1 single license is used for 1 single live URL only, this is Envato Policy and you may wish to confirm from them as well.
Regards, P-THEMES.
Hello, I need to change “Read more” link text on related post carousel on the single post page. Where I can change that text? Thanks!
Hello, @ayesha616,
You have to change/translate it in theme language files, you can use Loco translate plugin for it.
Regards, P-THEMES.
I need Help for WooCommerce Single Page Product Image. I can not control the Image size.
We have uploaded all the product image with size 330px x 445px but when I view in single product age, it double the Image size.
We try changing the settings from Themes > Customize > WooCommerce > Product Images > Main image width > “250”
It didn’t work. We also try adding a function in Porto Child Theme functions.php but it didn’t work either. https://developer.woocommerce.com/2017/12/11/wc-3-3-image-size-improvements/
Can you let me know fi we are doing any mistakes anywhere?
Hello, @shivaji,
The Images settings of the products are coming from WooCommerce, Please read the below-given articles:
1.https://ptheme.zendesk.com/hc/en-us/articles/360020798938--30-Woo-Image-Sizes-Changing2.https://ptheme.zendesk.com/hc/en-us/articles/360020798998--31-Woo-Images-Looks-Blurry-and-not-change-from-Low-to-HighThis is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on the width you set.
And some of the product layouts are default Theme layouts with huge size of images, those will only be altered via Customization, You can change the default layout setting using the WooCommerce setting under Theme Options.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 26/08/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
cURL error 28: Operation timed out after 10000 milliseconds with 0 out of 0 bytes received
I get this error when i try to activate theme
Please help
Hello, @robert88dusper,
Can you please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
Security issue found! Please try again later. – How to fix this. I was trying to import porto blocks into a page.
Hello, @BJANE1988,
Please go to Porto >> Dashboard and deactivate the theme from there and then again activate the theme with same purchase code and then then try to import again.
Regards, P-THEMES.
Hi, Porto Video Thumbnail Shortcode in product page doesn’t work in new version.it shows thumbnail but video doesn’t play.please fix this problem.
Hello, @maxwebone,
Please watch and follow the instructions showing in this video I have created for you: https://streamable.com/d2d91u
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/02/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, i know how to insert shortcode and it worked fine in old versions but in new version of theme it doesn’t work.please test it in new version and you find this problem.
Hello, @maxwebone,
I have tested it at my end with the very latest version of the theme and it is working fine for me and all the other customers as well, so the issue is on your site only. please purchase the support extension and then contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
Hi How to change Product category image to Icon? There are only image option on product category adding page. Please support.
Thank you
Hello, @backpackflyers,
Actually, there is only one option in the theme for this simply edit the category you want and then set the icon class as you can see in the image: i.is.cc/cpdFnnr.png once you set the icon to save settings and then edit a page you want and add the Porto product categories widget and then from the settings of this widget set the media type to the icon as you can see in the image: i.is.cc/cpk0jSB.png by doing this the category will appear on the page with icon. But it is not for the product archive page because you cannot edit the archive page. Furthermore here is an article it will help you to understand: https://wpmanageninja.com/adding-category-icon-in-wordpress/#:~:text=By%20default%2C%20WordPress%20doesn't,on%20the%20Taxonomy%20Images%20option
Regards, P-THEMES.
Hi, After upgrade to the last version there is a very weird behavior at custom taxonomies,meaning to some of them there are sidebars and to others “content top” from one of the blocks … actually, I don’t remember, but I think that you had the option to set indivintually for posts, taxonomies etc settings for sidebar, content top, content inner top etc?
Hello, @perizitito,
Please check this screenshot https://postimg.cc/bGmFdkBH in previous versions blocks are custom post types so they got all the features same as blog posts or pages in porto has. But in latest version our developers revise the actual cause of these custom post types e.g. Blocks they actually used to show content on different parts of pages, products and posts like in inner top, top content or in sidebars. So there is no mean to assign blocks that option to setup their inner content and sidebars because it conflict with pages and cause a mess in layouts sometimes. So in latest porto versions blocks has no these options available.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/10/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
you think that you fixed something and you break all the woocomerce filter plugings!!!! if the condition at page layouts for i.e. content top, has 2 or more entries and the filters meet them,then the same block appearing more than once! And of course this not a support problem, when you made so massive changes!!!! for us, it was working perfect before you use “page layout” ... is there a way to activate previous functionality?
Also, I think that after the last upgrade you didn’t remove previous settings .. so now, without any entry at page layouts, in some taxonomies there are blocks in content top, that he have set before in previous version!
Hello, @perizitito,
Actually, there is no way to activate previous functionality except you install the previous versions of the theme. But the options of “Content Top, Content Bottom” are very useful but in this case, you are right also that content top has 2 more entries and the filters meet them then the block will appear twice but if you change the name of the filter or the block then they do not appear twice if you change the name and content. Why you will use the same content in the block and in the filter? so there are a lot of ways to use the functionality. No theme will be available that suits your requirements 110% you have to adjust your requirement. I hope it makes sense to you.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/10/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Could you please count how many times we asked from you supporting?1-2 (once for a bug after you changed the block management)? And this time you changed something fundamental that we used for several versions and you didn’t not clean the previous data! meaning, that wout any entry in page layouts, in some taxonimies there are blocks in content top from previous!! that is a bug … where are you storing these data in order to clean them?
I also duplicated block, in order each taxonomy to have diff bloks, but still if the archive filter meet the conditons of page layouts, we have multiple blocks … I can’t see how this is helping and do not break everything!
Hello, @perizitito,
I think you are not able to understand me or I am not able to understand you, so please prepare a video of your issue, and share it with us via our support system with your site WP-Admin Login details so that we will check it for you on your site and help you out if possible.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/10/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
