1882 comments found.
Good afternoon Support.
My client needs to add a text paragraph to the email the client receives after booking. How can I do this?
Thank you so much!
Hi!
You can add some more text here using the POEdit tool or loco translate plugin.
The pot file can be found in \wp-content\plugins\gdlr-hotel\languages\ folder.
If you want to change it directly, you can do so in the \wp-content\plugins\gdlr-hotel\include\gdlr-utility.php file.
Regards.
Ok, I will
Hi,
When I bought the theme and made the web, the contact form and booking form worked perfectly. But now:
The contact form 7 and booking form are not working: When I send it, it says in green that the email has been sent, but we don´t receive the email.
I am also tried to update the 5.9.3 version of WP, but I have the message: A new updated version of WordPress is available. You can’t upgrade because WordPress 5.9.3 requires PHP version 5.6.20 or higher. You are reaching version 5.4.45.
I have updated my PHP on the server where the web is hosted. I have now: PHP 7.4 in the server
Please, could you help me and tell me:
1- why I can´t update the WP 5.9.3? 2- Why the contact form and booking form don´t send the emails?
Thank you so much! Mary
Hello,
1. The theme doesn’t restrict WordPress updates.
Do you see any error messages when you try to update WordPress after updating the PHP version?
2. Could you make sure you are using the latest version of the theme? Instructions for updating the theme can be found here: https://goodlayers.ticksy.com/article/1893/
If that’s not the issue, please post the URLs where we can see these issues.
Thanks.
Hello,
I don´t see any error messages when I try to update WordPress after updating the 7.4 PHP version. The message that I see (in the admin area) is:
“You can’t upgrade because WordPress 5.9.3 requires PHP version 5.6.20 or higher. You are reaching version 5.4.45.”
As I told you, I have 7.4 PHP.
- The theme version is: Hotel MasterVersión: 2.09
- The url site: https://hoteldonapaula.com
Looking forward your answer.
Thanks a lot. Mary
- This seems to be an issue with your server, you need to ask your hosting provider about this.
The theme doesn’t restrict/affect WordPress updates. Feel free to test this on a default theme and let us know if you face the issue only when our theme is active.
- The form issues are most likely happening because you are using a fairly old version of the theme. Updating the theme should fix these issues.
Thank you very much.
My last question:
Is it necessary to buy the latest version of the theme if I already bought the older version?
Thank you so much. I have update last version but still the contact form 7 and the booking form are not working… could you tell me please?
Were the emails arriving in your inbox before this? Could you install this plugin to check if the mail function if properly working on your server? https://wordpress.org/plugins/check-email/
If the mail function is not working, then you can ask your hosting provider to enable it or use one of the wp smtp plugins.
https://wordpress.org/plugins/wp-mail-smtp/ http://wordpress.org/plugins/wp-smtp/ https://wordpress.org/plugins/easy-wp-smtp/Hi,
I have asked my hosting provider to enable the php y mail function. He made some changes and now:
- The Contact form is working. (contact form 7)
- But the Booking form is not working.
I have installed the “check email” plugin and it looks like is working, but the booking form doesn´t work.
My WP version now is 5.9.3, and PHP 7.0
Please, note that the emails arriving in my inbox before this, of course.
I look forward, thank you.
That should have fixed the issue with the booking form as well. We can see what’s wrong if you send the WordPress username-password using the form here: https://themeforest.net/user/goodlayers/
Hi, is it possible to use both the hotel and hostel feature on the same website? As in can I enable my guests to book single rooms and also beds in different dorms in the same hotel? If yes, how do I do that?
Hello,
Yes, this is possible, you just need to activate both the hotel and hostel plugins. They will have their own separate booking pages though.
Ok great. Also, is it possible to link the Check Availability button on the room pages or in the booking widget so that it goes to a third party booking page instead of the Hotel Master booking page? If yes, which file(s) should I edit to do that? Please guide.
Yes, You can customize these files to link the button it to an external booking page:
\wp-content\plugins\gdlr-hotel\include\page-builder-sync.php
\wp-content\plugins\gdlr-hotel\include\gdlr-reservation-bar.php
\wp-content\plugins\gdlr-hostel\include\gdlrs-page-builder-sync.php
\wp-content\plugins\gdlr-hostel\include\gdlrs-reservation-bar.php
Thank you. I only have basic knowledge of code editing so would it be possible for you to point out where in the above files I need to tweak the code?
You can find the relevant code by searching for the word ‘Check Availability’ in these files.
For example, \wp-content\plugins\gdlr-hostel\include\gdlrs-reservation-bar.php file at line 465.
Change that line from:
$ret .= ’<input type=”submit” class=”gdlr-reservation-bar-button gdlr-button with-border” value=”’ . __(‘Check Availability’, ‘gdlr-hostel’) . ’” >’; to:
$ret .= ‘’ . __(‘Check Availability’, ‘gdlr-hostel’) . ‘’;
Replace the example.com with your own URL.
Thanks so much! Sorry but I dont see example.com in your example above. Could you please clarify where in the code is the example.com that I should be tweaking?
Sorry about that, please get the second part of the code from here: https://pastebin.com/yrZDMWCx
Thanks so much. One last question. If I make the above changes, the check availability button will on all hotel room and hostel room pages link to external booking page right?
Is there an option where I can choose to link check availability button on only specific room or hostel pages to an external booking site and for remaining rooms I continue to use the Hotel Master booking system?
Yes, this change will affect all room pages.
Sorry there’s no option to change this on specific rooms.
Hi. I noticed that for some Demos elementor Is required… But the free or pro version? Thank s
The one shown in the demo is a free version.
Thanks for your interest by the way 
Hello, it’s possible to show “Location” on the search bar?..somethink like Multilocation
Sorry but the theme doesn’t have that feature.
Hi. Beautifull theme. I noticed this small bug when looking to “hostel” demo, when clicking over “view price breakdown“. The opening pop-up is cut at sides, like you can see in the screenshot:
https://www.youthinkwedo.it/temp/IMG_20220420_094013.jpgHello,
Thank you for your interest 
Sorry about this issue. We can help fix it with some custom css.
I am getting this fatal error…How could I solve this? Fatal error: Uncaught Error: Class ‘Elementor\Scheme_Color’ not found in /home/cnrlgnhtl/public_html/wp-content/themes/hotelmaster/elementor/image-list.php:292 Stack trace: #0 /home/cnrlgnhtl/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2280): Hotelmaster_Elementor_Widget_Image_List->_register_controls() #1 /home/cnrlgnhtl/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(494): Elementor\Controls_Stack->init_controls() #2 /home/cnrlgnhtl/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack() #3 /home/cnrlgnhtl/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(300): Elementor\Widget_Base->get_stack() #4 /home/cnrlgnhtl/public_html/wp-content/plugins/elementor/core/files/css/global-css.php(120): Elementor\Controls_Stack->get_controls() #5 /home/cnrlgnhtl/public_html/wp-content/plugins/elementor/core/files/css/global-css.php(66): Elementor\Core\Files\CSS\Global_CSS->render_schemes_and_globa in /home/cnrlgnhtl/public_html/wp-content/themes/hotelmaster/elementor/image-list.php on line 292
My website is canariolagoonhotel.com
I had to restore a previous backup to get rid of it, but it happens when I try to update WP to 5.9.3.
Hi,
Could you try replacing the \wp-content\themes\hotelmaster\elementor\image-list.php file with the one from here and see if it helps: https://we.tl/t-tQgrcAMp3S
Thanks.
Fatal error: Uncaught Error image-list.php:292. I’m getting an issue when I have to load a page done with Room (Hotel, Apartment). Theme updated and suddenly without move nothing I got this error. Please let me know. A very good theme btw
Hi,
Could you provide the url that the problem occurs together with wp-admin and ftp-access back via goodlayers profile page so we can check this out ?
https://themeforest.net/user/goodlayersHello, Is the term projects can be changed to other term? Thanks
Hi,
First of all, Thanks for your interest 
Sorry, I don’t quite understand when you said ‘term projects’ Can you please describe more about it so I can answer this precisely?
Thanks!
Hi – how do I download all the transactions in the hotel? I need theme for reporting.
Unfortunately, we don’t have the feature to export that.
Hello, How do I style the booking confirmation email to have some color and header
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much! 
Hello Support,
My client wants to change this form to another widget. (a button for an external reservation system)
https://imgur.com/a/Z374dKoIt’s possible? Where can I do this?
Thank you very much
Hello?
Hi,
Sorry for the delay.
There aren’t option for this. BTW, you can edit the single-room.php file inside gdlr-hotel plugin folder directly for this.
Thank you
Hi, Pre-sale question. About Stripe payment gateway, is the payment for stripe can be set to use Stripe Payment Form instead of collecting credit card info in the booking form. I’m asking this because my Stripe account has eWallet,Online Banking and Credit Card payment method. So I would like the customer to choose which payment method they want using the Stripe Payment Form. Right now I see in the demo, when click on STRIPE it will ask for credit card details. Appreciate your feedback on this.
Hello,
Sorry, it is not possible to use the stripe payment form 
I would like to make the mobile view a little wider (everything, body etc …) where can I act? Thank you
Hi,
You can change that by adding this custom css in Theme Options Panel > General > Page Style > Additional Style option:
@media only screen and (max-width: 767px){
body .container{max-width:94% !important; padding-left: 0 !important; padding-right:0 !important;}
body .body-wrapper.gdlr-boxed-style {max-width:100% !important;}
.gdlr-item{margin-left:0 !important;margin-right:0 !important;}
}
How to change currency sign … ..... argent . my choice BDT …. currently $ +
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much! 
another simple question, can I change the word “Room” to “Villa” in the booking page? example: room 1 to =>Villa 1 , select this room to “select this villa”, change room to “change villa”.
and translated in other language. thanks
You can translate these words using the POEdit tool/Loco Translate WordPress plugin. Here are more instructions about it: https://docs.goodlayers.com/translation-localization/
The pot file can be found in \wp-content\plugins\gdlr-hotel\languages\ folder and the \languages\ folder in the theme.
I don’t understand why the booking request email does not arrive in my inbox. In the Recipient Email I entered my email address, in booking codeprefix what should I write? Thanks
Hello,
Could you install this plugin to check if the mail function is properly working on your server? https://wordpress.org/plugins/check-email/
If the mail function is not working then you can ask your web-host to enable it or use one of the wp smtp plugins.
https://wordpress.org/plugins/wp-mail-smtp/If the mail check plugin works, then create a ticket with your WordPress username-password so we can take a look: https://support.goodlayers.com/
The code prefix is used to generate the confirmation code sent to the buyers. Add a short identifiable keyword here.
Thanks.
thank you solved with WP Mail SMTP
can I only insert the calendar within a normal page (other than a room)? Thank you
Hi,
Sorry, that’s not possible. You can only show it as a part of the reservation bar or the booking page.
can i know how? , thanks
You can show the reservation bar using the “Hotel & Apartment Room Availability” element in the page-builder.
Is it possible to change H1 and H3 text fonts in mobile devices? (without changing the desktop text) Thanks
Hi,
Did you mean to change font size or font family?
I don’t understand the difference, it is possible to give an example in both cases. Thank you . I just wanted to see smaller H1 and H3 font fonts on smartphone devices
i’m not expert, for example the h1 and h3 fonts of this page for mobile device: https://www.agriturismocentopino.it/en/tuscany-villa-centopino-en
Font family refers to the font name. I assume you mean to change their size. You can do this by adding this custom css in Theme Options Panel > General > Page Style > Additional Style and changing the value:
@media only screen and (max-width: 767px) {
h1 {
font-size: 27px;
}
h3 {
font-size: 25px;
}
}
Use this code if you mean to change the font family:
@media only screen and (max-width: 767px) {
h1 {
font-family: 'Open Sans';
}
h3 {
font-family: 'Open Sans';
}
}
Pre purchase querry. I noticed that all your payment gateways does not work in Africa, will you guys be able to add Paystack payment gateway for African users?
Really sorry, our theme support only Paypal, Authorised.net and Stripe.
To integrate other payment options, you have to hire a coder to do this. It’s pretty big work.
Thanks for your interest by the way 