3846 comments found.
I try to message customer service the problem my suport is expired not possible to help me even my suport is expired
How to edit number of room i will change number of Boat and i will change also Room 1 or Room 2 i will change number of people
Hi,
I don’t understand your question well, could you provide a screenshot so I can understand it better?
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greetings
Sorry please check screenshot i want change Message logo already put circle with color red that i need to edit to change name instead number of room i will change number of tour also the ROOM1: thank you https://i.imgur.com/etwNnxL.png
Hi,
I checked your screenshot but it’s showing error to me:
Access to i.imgur.com was deniedYou don’t have authorization to view this page. HTTP ERROR 403
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Hi,
May you can try to loco method to change the text.
You can change EN to EN by following my video: https://www.youtube.com/watch?v=iMNTjTUEzcc&t=487s.
For the loco plugin, we’re using the translate method to apply the new EN text to override the default EN text in the pot file, so as long as the translated file is available, it still works for you even the plugin deactivate/delete.
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Greetings
helo im not about translate this about the only letter https://i.imgur.com/etwNnxL.png
pleasew understand only i want edit the name not translator i want to change The ROM 1: i will put Tours check the screenshot
Hi,
If you check it correctly, there’s a method to change the text not translate anything.
You can change it directly in: wp-content/plugins/tourmaster/include/order-util.php line 215. Please note: it will lose when you update to the newer version.
========
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here. 
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore (Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
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Thank you team ok i will do it i have last question how to change color Carousel Navigation Icon Background instead white i want to change orange please check screenshot https://i.imgur.com/fgqE7sZ.png
Yes my purchase code but i never use this before i buy because now only use even you check thats why give me 4 question after that no problem my friend
Hi,
You can adjust it in: Goodlayers > Color > Element P,R,S,T > Slider Outer Navigation Color & Slider Outer Navigation Background.
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Hello Team,
I had registered my purchase code with another domain which is not mine but today, when I want to register with my domain but I got an error Purchase code already in use, please revoke old access here. So, I registered at your License Center but I don’t get the email verification mail. Please check and solve the issue
Hi,
Can you please check in your junk mail please? I think it should be in there in this case. Otherwise, you can give me the email address that you registered so I can manually approve it for you.
Hi, how can I add additional products on the tour purchase page.
For example, if I want to add sweaters or hats, is it possible?
Hi,
Please use tour service: https://docs.goodlayers.com/create-tour-service/ .
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Tank you. But if i need to select shirt (S or M or L)? How i can resolve? I try to use custom field in tour service but don’t show on site. Tank you
Hi,
You can try to create each option for each service instead, it’s the only way at this moment.
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youtube Header Background view good on laptop but not loading using mobile , please have check : https://www.trinustour.com/tour/dubai-all-stunning-places/
Hi,
The problem is the background video can’t play in mobile device, please setup a background image for it instead. Please check the screenshot here: https://imgur.com/kt0UBCT .
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
Please note that we no longer provide support via this channel anymore (Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
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Hello. Is it possible to duplication reviews from default language to others languages so that visitors can see all the views in other languages.
Thank you
Hi,
Could you send an email to: support.loc@goodlayers.com with your purchase code? I will check if it’s possible or not.
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Visual form builder has been deactivated. Has it impacted your theme and what solution can we take? Tx
I’m struggling to activate your enquiry or booking form section. Even when i turn it off, it still shows. Thanks
Hi,
1. Can you try to disable all other plugins first and see if it’s fixed or not.
2. Please make sure that you update the theme to latest version : https://goodlayers.ticksy.com/article/1893/
3. Please clear website’s cache if you’re using caching plugin and also make sure that you clear browser cache.
After you updated the theme and still have issues, please make sure to follow this.
1. Make sure that you clear browser cache or test with another browser and see if the problem fixed or not.
2. Try to deactivate other plugins (except GoodLayers plugins). See if it’s fixed or not.
3. Go to theme options and click on ‘Save Changes’ button.
Let me know if this helps or not.
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Tx
Hi!
I’m looking for a travel agency theme, but as online payment is not really a thing in my country. I want to be able to leave the payment option out. Would that be possible? I need them to be able to book a tour (tourname, name, date, how many people etc) but then instead of paying, I need to get an e-mail from the booking. I hope you understand. Please let me know if that would be possible with this theme.
With kind regards, Shannon
Hi,
Yes, you can turn off the online booking and use only the enquiry form to send email in this case. Please check the example here: https://demo.goodlayers.com/traveltour/tour/italy-6-days-in-rome-venice-milan/
Thanks for your interest by the way 
booking form is not working and it shows “The tour is not available yet.” i checked all the documents but unable to do it help me on the same link is https://www.myvisitvisa.com/tour/14-days-kenya-visa/
Hi,
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png )
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Hi there, is there anyway we can integrate this with Mailchimp so that bookings/enquiries are automatically signed up?
Hi,
Unfortunately, it’s not possible. Please consider hiring a freelancer to customize it for you.
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Hi, after the last update my LightGallery doesn’t work properly. The icons in the top right are gone, navigation icons changed and It’s not as smooth as it used to be. https://i.imgur.com/qHOPpN9.jpg
Also the icons are not visible on the mobile. And LightGallery doesn’t work in Safari(Mac)
Hi,
1. Can you try to disable all other plugins first and see if it’s fixed or not.
2. Please make sure that you update the theme to latest version : https://goodlayers.ticksy.com/article/1893/
3. Please clear website’s cache if you’re using caching plugin and also make sure that you clear browser cache.
After you updated the theme and still have issues, please make sure to follow this.
1. Make sure that you clear browser cache or test with another browser and see if the problem fixed or not.
2. Try to deactivate other plugins (except GoodLayers plugins). See if it’s fixed or not.
3. Go to theme options and click on ‘Save Changes’ button.
Let me know if this helps or not.
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This icons are gone. https://i.imgur.com/ex48HWQ.png
Hi,
Please send an email to: support.loc@goodlayers.com with your detail/website address/ purchase code so I can check it.
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Hi Goodlayer team, I have purchased your theme years ago and do you have an update for floating book now already? in mobile version. Pls. check the screen shot link .. Similar like this https://snipboard.io/FblNaQ.jpg this should be implemented in your site.
Hi,
I’m sorry but we don’t have a plan for it at this moment.
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- Can we add custom fileds in main tour page booking form?
- Can we use singlepage checkout?
- Does this theme support all payment methods? mainly card payment
- Can we use custom entities other than per person in booking form in each tour?
- Can we use quantity in fixed value tour? instead of number of persons?
Hi,
First of all, thank you for your interest
1. Could you help me clear the main tour page booking form? Do you want to add custom field in the booking form?
2. No, we don’t have the single-page checkout option.
3. We support Stripe – Paymill – Authorize.net.
4. No, it’s not possible.
5. You can use group instead: https://www.youtube.com/watch?v=wRdxXlWE2fk .
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Hello!
Hope you are well!
It is possible to configure so that the client can select the departure time in each tour.
For example, we do 3 tours a day;
09:00 AM 12:00 PM 3:00 PM
Hi,
First of all, thank you for your interest .
You can set it in each tour package like this: https://demo.goodlayers.com/traveltour/tour/finland-helsinki-santa-claus-town-8-days/ .
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Good evening I bought the theme I have this problem 1.- When they make a reservation “the reservation email does not arrive” to my personal email … I have eliminated unnecessary plugins
I have filled these fields
System E-Mail Address – designer@hotmail.com
Admin Booking E-Mail Address – designer@hotmail.com
Admin Registration E-Mail Address – designer@hotmail.com
2.- When someone registers, I don’t get the email of the person who has registered either.
I need all the emails to reach me, whether they are reservations or registrations
Note: When I make a query if I receive the mail
Waiting for your answer
Hi,
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png )
Thank you very much!
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Good day my users are getting this error how do i fix it? “Gmail could not verify that it actually came from primate-tours.com. Avoid clicking links, downloading attachments or replying with personal information.” some emails actually go to junk
Hi,
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png )
Thank you very much!
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Hi how to block users from seeing WordPress dashboard and settings?
Hi,
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png )
Thank you very much!
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Hello, I think there’s a bug, or maybe it’s from Instagram’s side? The IG Element was working but now it looks like this: https://wordpress-499073-2431678.cloudwaysapps.com/. Thoughts?
Hi,
Please try to disable the minify and cache on your website then we can check it again.
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Thank you for the response. I’ve done as you asked. I think it might have to do with the instagram API? Please check and let me know. Thank you!
Hi,
May you can try to get the new api and check it again?
Reference: https://developers.facebook.com/docs/instagram-basic-display-api/guides/getting-access-tokens-and-permissions/ .
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Hello I searched but I can’t find the option to change the color of the continue booking button only (attached image) https://imgur.com/RYsaiBn , I found an option however it also modifies the color of the header. Also I did not find any place to change the text of the button and other fields that are in English. Should I use plugins like loco traslate? Greetings
Hi,
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png )
Thank you very much!
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Bonjour, J’ai acheté ce plugin il y a un an et nous en sommes globalement satisfaits. Néanmoins avec les problèmes liés à la COVID 19 nous n’avons pas pu le tester reellement et maintenant notre licence de support a expiré. Nous venons de nous apercevoir que le côté responsive de la partie tableau de bord n’est pas au point car la page sur un smartphone n’affiche pas le bouton de paiement, il est tout à droite et l’utilisateur ne peut pas le voir. C’est très pénalisant, les gens utilisent de plus en plus leur smartphone pour payer. Votre site est vendu comme responsive il doit l’être entièrement. J’ai fais le test sur votre site de démo et le problème est déjà là. J’ai besoin d’une solution s’il vous plait.
Hi,
Please send an email to: support.loc@goodlayers.com with your purchase code and we’ll check it together.
Please use EN, thank you.
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Hi! Is it possible to reverse the order of the inquiry form with the booking form? I would like to display the booking form by default. Thanks
Hi,
I think it’s already the booking form by default from the scratch. If you want to change the enquiry form first, please take a look in: wp-content/plugins/tourmaster/include/tour-util.php file.
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