50 comments found.
Bug inside the Crossroads Slider (N) Elementor item, the “Front” title styles are visible/applied when the back content of the entry is showing and now overlaps content. Only works if transparent, this is a bug as this shouldn’t require custom CSS to fix or correct it should work with the selected Elementor settings. Please fix asap.
The team has been notified and is monitoring the situation:
Support Center: https://9theme.ticksy.com/
It looks like when using the Crossroads Slider (N) in a fresh install on our Staging still does this, when I set style values using Elementor’s settings panel for Titles for Slides when I click to see the Back panel information the front slide’s titles background styling doesn’t disappear/z-index correctly, like the rest of the front elements should. I’ve attached a screenshot and quick 1min video of the issue.
If the Front Titles are transparent, then it doesn’t matter but once you add styling it appears there is no check to see and remove that styling on click to view back-side information.
Please help address or push update asap. This shouldn’t require custom code to fix/work around.
Cap Video of the Error: https://caps.virtuallycreative.ca/s/y7kgvxr0xhkznhb
This slider is subject to limited usage restrictions; please exercise caution when configuring its settings. Based on feedback from the software team, we recommend reverting any customizations you’ve made.
Unacceptable, no customizations have occurred. I’ve literally added background colour using Elementor settings which you said is suppoed by your theme on this page. You can clearly see in the video Elementor Settings being used from within your theme there is no custom CSS being used.
If you want to use a background color, there’s no other way than to use it this way; this might be a mistake on our part, but there might be some coding limitations in creative elements.
I used my license for a subdomain, and now I am building the site in the final location. Even though I’ve deleted all content from the subfolder, I still can’t manage to use my activation license in the new directory. Please help whoever, whenever… thank you so much!
Hi there,
Sure, we just disconnected your license code from your previous domain so you can use it on your actual site now without any problems.
Have a nice day! 
Hi there,
The AWAM template was Last Updated 20 December 2024 (3 days ago)
After I’ve updated the template, the site hasn’t been able to scroll.
Pls advise, Thx
Hi there,
Please also make sure you’ve updated your Awam Elementor Addon plugin after updated your theme. We just tested it on your local server but couldn’t see any scrolling issue. We also took a video for you: https://share.nmblc.cloud/f0f40d0b
Thanks
Hi. Awam Elementor Addon plugin + Addons + theme version – are all up-to-date. Idobele checked it and it seems that the plugin of Redux Framework 4.5 is doing it. It is a must in the theme. when I disable it it works and scrolls but damages the design. pls advise again.
Hey,
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our support desk and our dedicated support team will help you out.
Thanks
OK
Hello,
I shared you a video from my own local server and if there was a theme related issue, we’d get the same issue. One of the 3rd party things may cause that scrolling issue on your end, which is why I suggested you to open a ticket on our support desk:
https://9theme.ticksy.com/Thanks
Hello,
I like this demo : https://ninetheme.com/themes/awam/v1/home/divided-full-page-scroll/ but how to add a clickable button to link to another page.
All the best
Hello there,
Thanks for reaching out.
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our support desk and our dedicated support team will help you out.
Thanks
hello,
in some pages of my web the following error message appears and I don’t know how to solve the problem.
Warning: Undefined array key “margin_tablet” in /srv/vhost/agenciavitamin.com/home/html/wp-content/plugins/elementor/core/files/css/base.php on line 778
Can you help me?
Thanks
Hi there,
Sure. As your support is expired, please post a message to to our support team and we’ll gladly have a closer look.
Thanks
I want to transfer my license from the domain photorox.it to another domain
the domain photorox.it Is expired and I no longer have access to the backend
can you help me, please?
Hello there,
Sure, we just disconnected your lisense code from your previous domain so you can use it on your actual site now without any problems.
Thanks
thank you!
You’re welcome.
Have a nice day!
Hello my gallery (post type) broke without any reason, I updated everything but still I have this issue.
Hi
I see that your technical support period has expired, you must open a ticket after purchasing the support period under the add to cart button on the product page.
https://9theme.ticksy.com/tickets/I was using the theme on the staging site and now I’m moving to production. However, I’m encountering an issue when trying to activate the license. An error message displays: “This purchase code has already been activated on this domain: [hiddden]” I would like to know where I can deactivate it since the staging website has already been deleted.
Thank you.
Hi there,
Sure, we just disconnected your lisense code from your previous domain so you can use it on your actual site now without any problems.
Thanks
Creative Agency is not in the demo list??
Hi there,
Yes, it is available in the demo list. Please import the Main Demo, which contains 10+ homepages including Creative Agency. Once you import the main demo, you can select any of the homepages to be your frontpage from: Dashboard > Settings > Reading > Homepage
Thanks
is there a page for single service in the demos?
Hi
You can create any page easly with Elementor and Ninetheme addons plugin
Hello! Quick presales question – can the custom mouse cursor be changed or removed easily? I tried looking through the documentation but I didn’t see a specific setting for it – although I might have missed it. Thanks!
Hi there,
Thanks for your interest.
Yes, you can easly either remove the mouse cursor or change its type from here: https://prnt.sc/sSQc-KRc_jPJ
Thanks
Good Day
Originally when I purchased this product I used it for a site called chokeholdhq.com but for the past few months we have closed down the website. I will like to use this template with another domain but I can’t seem to do so because the purchase code is still locked to that domain.
I will like to reset the purchase code so I can use the template with another site.
Can you let me know how to do so?
Hi there,
Good morning.
Sure, done. You can use your lisense on your new domain now as it has been disconnected from your previous domain.
Have a nice day!
Shape overlay menu is not working when we put in elementor container ( i am talking about newly launch elementor container that will replace section/column)
Hi there,
Thanks for purchasing. Please submit a ticket on our support desk provided here: https://ninetheme.com/support/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Regards
Hi, does this theme support RTL?
Hi there,
First off, thank you for your interest.
Yes, the theme is compatible with RTL.
Thanks
I’m getting “An error occurred, please try again.” when i want to activate the theme with my purchase code. Why is that?
Hi there,
Thanks for purchasing. Please submit a ticket on our support desk provided here: https://ninetheme.com/support/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers!
Hi, are there any special instructions I need to know in order to be able to use this theme with WPML?
Hi there,
Thanks for purchasing. Please submit a ticket on our support desk provided here: https://ninetheme.com/support/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers!
Hello, Great theme ! Due to low connection,do you accept to install me your theme after buying.
Hi there,
Sure thing. After purchasing the theme, please open a ticket on our support desk and we’ll gladly upload the theme and install the demodata for free.
Thanks
Hello,
I gave you 5 stars
Great theme and great Help support.
Thank you Guys.
Hi there,
Thank you very much for your feedback. It’s a pleasure to work with you.
Have a nice great weekend ahead!
Hi there. I can’t contact support. They don’t answer. It seem to be ignoring me. Can you help please?
Hi there,
First off, thanks for purchasing and apologises for any inconveniances may cause to you. As we already mentioned about on our support desk that our support team was unavailable for a couple of days due to a public holiday and they just came back. Your issues/questions will be addressed.
Have a nice day!
Hey,
Done, please check your #3033417 numbered ticket again.
Have a great weekend ahead!
Is there a way to require password to access sections of my portfolio? I want for only users under the role “educator”, for example, to access posts/works under the “education” CPT.
Hi
You can control your pages with any user permission plugin, will work with awam theme
Cheers
How simple would it be to switch from Astra Pro to your theme? I like the look of your sites but fear that it will be a daunting process transitioning. What would be the easiest way to do this?
Hi,
Sory, not quite sure if we got your point but if you’re referring to the theme demo installation process, it’s pretty much easier. The theme has wizard demo installer and it enables you to install the whole demodata including a pre-made child theme as well.
Thanks
Thank you, that’s helpful. Right now, I have about 30 pages. All made with Elementor AND Astra Pro blocks. I guess what I’m asking is: how would I go into a page, let’s say “About Us” and modify that page to use your builder REPLACING what I have already done. This wasn’t easy with Astra, so after I click “Edit with elementor” is there a specific page template I would need to select or anything? I’m probably being confusing, I apologize. I just don’t want to have to delete pages and start from scratch with new demo data, I already have a full functioning site with pages, I’d like to seemlessly replace it all with your style. Let me know if you have any more info that can help me smoothly transition. Thanks for your help!
Unfortunately, we cannot guarantee this, because whatever plugin you created the content with will affect the pages. You will be able to use the pages we have created with the widgets in Awam, I think you will not have any problems with these pages.
You will not lose pages created with Astra pro, you can continue to use this plugin. ( Assuming Astra pro is a well coded plugin… )
New Theme – Styler – Multirpurpose Modern Elementor WooCommerce Theme
