359 comments found.
Hello ! Can we customise the booking button to link to another booking platform such as booking.com or tripadvisor for example?
Hi there,
The Alloggio booking system is our own where the reservation form is integrated within the theme and the process of purchasing goes through WooCommerce where we do use their functionality for this purpose.
However if you want to organize the booking or a request differently then you will need to edit our theme files, as there is no option to make a reservation request other than through our booking form.
We haven’t tested our theme with aby other booking plugin so we cannot guarantee it’s compatibility.
Support
Edge Portfolio part of
Qode Interactive
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HI, I´m interested to buy this theme but first want to know if the time reservation can be n minuts? and if the payment method can be payoneer and epayco? Thank you!
Hi there,
Unfortunately, there is no option for time reservation in minutes. Regarding payment methods, the Alloggio booking system is our own where the reservation form is integrated within the theme and the process of purchasing goes through WooCommerce. General payment methods included can be enabled within our options here as well as you can check the payment methods for WooCommerce here.
You can search for some extensions for this but please note that we haven’t tested any other payment options, so we can not guarantee it will work.
Support
Edge Portfolio part of
Qode Interactive
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Pre-purchase question? It´s difficult to implement bookassist.com booking solution?
Hello,
Thank you for taking interest in our theme.
The Alloggio booking system is our own where the reservation form is integrated within the theme and the process of purchasing goes through WooCommerce where we do use their functionality for this purpose.
However if you want to organize the booking or a request differently then you will need to edit our theme files, as there is no option to make a reservation request other then through our booking form.
We haven’t tested our theme with Bookassist so we cannot guarantee it’s compatibility.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I can’t seem to find the option to change the “premium accommodation” text and the booking widget…. both seen on https://ibb.co/7RLTDZf
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hi critical error with the core plugin, urgent fix needed. The website is down and not recoverable anymore. How can we fix this
/plugins/qode-framework/inc/post-types/class-qodeframeworkcustomposttypetaxonomy.php dosyasının 72 satırında E_ERROR tipinde bir hata oluştu. Hata iletisi: Uncaught ValueError: Unknown
Hello,
Please check if you are running latest version of theme and plugins listed in changelog.
In case you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update theme all of the bundled plugins with available update should be listed in Appearance > Install Plugins.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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I cant import the demo… It gets stuck sometimes around 30 sometimes around 40 percent upload…
Hello,
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article Recommended PHP Versions And Resources And How To Set Them.
Also, if you are perhaps using some cache plugin, please deactivate it. It’s recommended that cache plugin stays deactivated during demo import and while the site is still in the development stage.
For demo import please follow instructions from this article How To Import Demo Content Using The One-Click Demo Import Feature.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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Can you please let me know where we can find the template location for this section.
https://snipboard.io/3PvdyN.jpgWe want to customize it so that on click user is taken to an external booking engine.
Hello,
The Alloggio booking system is our own where the reservation form is integrated within the theme and the process of purchasing goes through WooCommerce where we do use their functionality for this purpose.
However if you want to organize the booking or a request differently then you will need to edit our theme files, as there is no option to make a reservation request other then through our booking form.
You can find template files of room reservation filter in the path below:
wp-content\plugins\alloggio-core\inc\post-types\room\shortcodes\room-reservation-filter
Thank you for understanding.
Support
Edge Portfolio part of
Qode Interactive
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Hi. I seem to get a critical error when navigating to Appearance > Widgets .. Please can you assist. I need to make edits to my footer. Thank you kindly
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
We hope this helped and if you need any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi there. My theme + plugins were at the latest version. I added the “Classic Widget” plugin – that seems to have resolved the issue.
Hi,
We are glad that you’ve managed to resolve this in the meantime.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Hello, I liked the theme but in the details, it’s showing that the theme hasn’t been updated since 15 September 2021. Is that true? This worries me a lot and I want to know if the theme is going to continue to get updates before proceeding with the purchase.
Hi there,
Thanks for taking an interest! Even though the theme has not been updated in a while, it will for sure work with the latest version of WordPress, also latest versions of bundled plugins can be delivered by our support team if needed.
The theme will for sure be updated and the compatibility will be listed in the changelog. Our team is working hard on updating all our themes at the moment so Alloggio will for sure be updated.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Can I edit this with elementor pro?
Hello,
Demo content of the theme is built using theme templates/options and free version of Elementor. We haven’t tested theme with Elementor Pro so we cannot guarantee it’s compatibility.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I bought tempo fail theme only now I’m building the site. I have a problem, I have received a reservation for a room but the occupied dates do not appear in the calendar on the room page, visually they are all available.
how can i solve? Thank you so much
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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it tells me that the support has expired
Hi there,
Please contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Loving this theme Quick question: How do you change the temperature (nav) from Celsius to Fahrenheit? Thank you!
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Good afternoon, i want to disable the book reservation in all site. Can i do this?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Good morning, very nice theme, just bought and all went fine: just a couple of question, please: 1) we are going to use an external all-inclusive booking system. I find myself in need of making the CHECK AVAILABILITY buttons in some of the elementor modules to all link to a CUSTOM URL (always the same url). Is there a trick to use, for example, the ROOM GALLERY LIST module (that is very nice) but tweaking the CHECK AVAILABILITY BUTTON via code to always execute my custom URL instead of pointing that single room internal availability? Please, this advice would be really the cherry on the pie, if you can just point me in the right code-direction i will try by myself. 2) Where can i edit the MINIMAL menues to add maybe a language selector or a custom element on the left of the menu full screen opener? (3 little lines on the right-up corner i mean). Thanks a lot, wonderful theme
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi, i would like to see the demo but the link have the error “404 Not Found”
Hi there,
We are aware of this. We are experiencing some temporary interruptions and hopefully it should be resolved soon.
Support
Edge Portfolio part of
Qode Interactive
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I opened ticket 2 days ago, nothing happened. Do you provide support? If not not a problem i want my money back.
HI there,
Please note that our usual response time is 24 hours during workdays(Monday-Friday). I can see that your ticket has been handled by our agent, so please continue the conversation at our Help Center.
Support
Edge Portfolio part of
Qode Interactive
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Hello; I am building a multilingual website with your template and wpml. I managed to do the translation everywhere except for the rooms. Can you please tell me what to do for the rooms? I can’t find any documentation on that.
Hi! It’s all good Thanks
Hi there,
We are glad you managed to find the solution. You can take a look at the following article if you have any issues while translating.
Support
Edge Portfolio part of
Qode Interactive
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Hi there, I know that the theme has its own integrated booking system, but unfortunately there is no possibility of integration with booking, airbnb, etc. 1. is it compatible with the official “WooCommerce booking” plugin? 2. In that case do I have to go and recreate the rooms as products in WooCommerce? Thanks for the reply
Hi there,
We are using our own booking for the rooms where you will be able to check for availability and book a room if it is available and it is connected with the WooCommerce checkout integration plugin.
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Edge Portfolio part of
Qode Interactive
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Hi support team, I need some help about Alloggio – Hotel Booking Theme. I am not able to change Alloggio logo when website page Loading. I have few more question about Alloggio Theme. Please reply me.
Hi there,
Within our Alloggio Core Options > General > Enable Page Spinner, if you choose Textual page spinner you will get access to the text field where you can change the text to suit your needs.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Cant we book two or more rooms on single attempt.. is that possible in this theme. suppose there is 5 gusts 3 in one room 2 in another room.. can we book like that.. (eg:booking.com)
Hi there,
The Alloggio booking system is our own where the reservation form is integrated within the theme and the process of purchasing goes through WooCommerce where we do use their functionality for this purpose.
So you can add a few reservations to cart and then procede the reservation.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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