Hi there,

Please take a look at the following article.

If you need any further assistance we would appreciate it if you could submit a ticket to our Help Centeror contact us through this email, and include your website URL and one of our support agents will assist you.

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EDIT: I also dont get a code for wpbakery, so i cant start …

Hi there,

The WP Bakery page builder and Slider Revolution plugins came as bundled within the theme, and we, as theme authors, have purchased an extended license for them.

You can read more about this here: Bundled Plugins

Regarding activation, please take a look at the following article: Activating Licenses For Bundled Plugins

If you have any further questions, we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.

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Hi there,

Thanks for writing in! We do see that your request is replied so if you need any further assistance please continue the conversation with our support team as they will be happy to help!

Thank you.

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Hi there,

Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.

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Hi there,

Could you please provide us with your website URL so we can check this?

Thanks.

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Hello,

As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.

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Hello,

Please contact us through this email, include your purchase code in the email, and our support agents will check this and assist you.

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Thanks. Will do.

You’re welcome.

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Hi there,

Thanks for writing in! Please check this article that can help you.

Also, if you need any further assistance with this kindly submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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Thank you for your support. We already checked the break points. The problem though is that the sticky menu falls in the main menu without scrolling. We can correct it by setting a higher break point but i think that should not occure without scrolling. Hope i explained it enough. If not we should open a ticket.

Hi there,

Thank you for reaching us!

Please, could you submit a ticket to our Help Center and one of our support agents will assist you. Since they can check this directly on your end and help.

Thanks.

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Hello,

Thank you for reaching us!

There were some minor interruptions which has been resolved in the meantime so please try to access demo once again.

Do let us know if you have any additional questions.

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Hello,

Thank you for reaching us!

There were some minor interruptions which has been resolved in the meantime so please try to access demo once again.

Do let us know if you have any additional questions.

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Hello,

Thank you for taking interest in our theme!

We haven’t tested Wilmër theme with 3rd party LMS plugins so we cannot guarantee their compatibility. You can perhaps check some of our LMS themes in this link.

Do let us know if you have any additional questions.

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Hello,

Unfortunately, RTL is not supported. Anyhow all of the shortcodes without dynamic shortcodes should be working well on RTL.

If you have any additional questions please let us know.

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Hello,

Thank you for taking interest in our theme!

We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however it will be listed in the change log. Since the compatibility for block-based widgets added in WP5.8 was included i latest theme update, the theme should work correctly on latest version of WordPress.

Demo content of the theme is built with free version of Elementor and it is not required to use Elementor Pro. We haven’t tested theme with Elementor Pro and we cannot guarantee it’s compatibility.

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Hi there,

Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.

Thanks.

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Hi there,

Since you already have our theme and support, we would appreciate if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.

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I am asking this question here because last time I had a question about a Mikado theme, it took almost three days for you to answer. In the comments section of the theme you are reacting much faster We have set it to display: none for the moment. If I have the time, I will use your ticket system.

Hi there,

We do understand, but please note that the comment section is meant for presale questions, and we do have our Help Center, where our agents provide support to our customer. Our usual response time is 24hours during workdays (Monday-Friday), so I’m sure you will get assistance as soon as possible.

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Hi there,

Perhaps this article can help you here, and if you still need assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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No es eso lo que me pasa.

Lo que ocurre es que al cambiar el contenido de texto del portfolio no se actualiza. He intentado abrir u ticket, pero no me aparece el tema dentro de las opciones.

Hi there,

PLease check if you have entered your purchase code, correct profile (Mikado), and theme (Wilmer). We do hope this helped and if you still encounter issues with submitting a request you can always send us a mail to our help center providing your purchase code in it and our team will check this on your end.

Thanks.

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Hi there,

Please try to zoom out your browser, possible it is because of that.

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Hello there,

You should also know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help with all theme-related questions that you have.

We could not locate any request from your username unfortunately but our team will be happy to help and check any theme related issues you might encounter.

And regarding refund – you can read more about the refund policy here.

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What should I do to get a refund? It says to contact the author which I did. Thanks

Hi there,

The comments page is not intended for refund and for this you will need to submit one directly on Envato. We are here for all our customers regarding any theme-related questions and assistance. So since we could not locate any request on our help center you should know that you are more than welcome to submit one so our support team can check any theme-related issues you might encounter.

Thanks for understanding.

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Hello,

Thanks for writing in!

Since author’s dashboard is meant for general inquiries and pre-sale questions, you are more than welcome to submit a request at our help center and our support team will be happy to help. To submit a ticket please follow instructions from this – article .

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i modify the css class and works…

Hello there,

Thank you for writing in!

We are glad that you managed to resolve this in the meantime

In case you need some further assistance, you are more than welcome to submit a request at our help center and our support team will be happy to help. To submit a ticket please follow instructions from this – article .

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