Hello,

Thank you for reaching us!

Unfortunately no, LayerSlider is not included as bundled plugin. The theme comes with Slider Revolution and WPBakery page builder as bundled plugins.

Do let us know if you have any additional questions.

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Hi there,

Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.

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Hello,

Please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.

We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.

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Hi there,

Thanks for writing in! We are sorry to hear this, however, our average response time is around 24 hours. Also, please, note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue. We do see that your request is responded to so for any further assistance please continue the conversation with our support team.

Thank you for your patience.

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Hi there,

Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.

You can also deregister your purchase code through our help center

If you still need assistance with this we would kindly ask you to submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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Hi there, its been 3 days I have raised a ticket for support but no one replied to me!

Hello,

Please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.

We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.

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Hi there,

The WP Bakery plugin came as bundled within the theme, and we, as theme authors, have purchased an extended license for it.

You can read more about this here: Bundled Plugins

Regarding activation, please take a look at the following article: Activating Licenses For Bundled Plugins

If you need any further assistance, please contact us through this email.

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The theme is up to date but the plugin is still not. Reading online we found this:

How to update and receive support if I do not purchase a direct license?

In such case, you need to wait for your WordPress theme author to update WPBakery Page Builder on their side and push it to you. Also, support related questions should be addressed to your WordPress theme provider.

So i guess its up to you to fix this?

Hi there,

Yes, when a plugin is updated, we will include the latest version of the bundled plugin with the next theme update. So you can easily update the bundled plugin when you next update your theme.

If you wish to install the new version of plugin manually, you can submit a ticket at our Help Centre, or contact us through this email, and include your purchase code in the email, and we will send you the new version of plugin.

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Hi there, Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.

Also, an important part is to check if your theme is registered, you can read more about it here.

We hope this helped!

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Hi there,

Thanks for writing in! This usually means that the wrong file is being uploaded. Check to make sure that you’re uploading the correct ZIP file. Here is Envato Article where this error is explained.

If you need any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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Hi I clicked on your link. It I am not getting a different result. you can see I have been buying your themes for years and years. So I registered a long time ago. so I am not sure why it keeps saying that it is waiting for me to verify my email. Can you send another verify code to custmcreations@hotmail.com. there isnt a resend button or send me a verify code. I will gladly submit a ticket thats what I tried to do originally as you see.

Hello,

We verified your email manually, so now you should be able to submit ticket at our Help Center and one of our support agents will assist you gladly.

Keep us updated on how you managed!

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Hi there,

Thanks for writing in. You could try with some third party plugins for podcast, perhaps this article can help you here.

We hope this helped and if you need any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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Hi there,

Thanks for taking an interest! For sure we do, our team is working hard on updating all our themes and Libero will for sure be updated in the near future.

Thanks for understanding and your patiance.

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this is what we see: https:///www.avvocatocarloriela.it/Avvocato-Palermo-Carlo-Riela-Studio-Legale-Avvocato-Catania-Avvocato-Trapani.jpeg

Hi there,

Please check did you have title tag set for those elements, and add if you don’t. If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

Check do you have the latest version of our theme and all required plugins. Follow this article in order to update them properly. After you update the theme all of the bundled plugins with the available updates should be listed in Appearance > Install Plugins.

As we do not have enough information in order to help you, and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.

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Hi there,

We would appreciate if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.

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I wrote to you. I’m waiting your answer thanks.

Hi there,

Thanks for writing in! We do see that your request has been answered so please check your response on our help center and continue the conversation with our support team.

Thank you.

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Hi there,

Thank you for reaching us!

Please contact us through this email, include your purchase code, url of your main domain and url of your related domain in the email, and our support agents will assist you to connect your related domain to the purchase code.

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Perfect – will do. Thank you!

You’re welcome!

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Hi there,

Thanks for taking an interest.

Unfortunately we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files.

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Hi there,

Thank you for choosing our theme!

Please note that WPBakery comes as bundled plugin within the theme and bundled plugins do get updated when the theme is updated. However, in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hi again,

Please note that you need to register theme in local installation only for demo import, and locally options will work even if the theme is deregistered. Hope this helps.

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This really helped.

thanks

Hi,

You’re welcome and if you have additional questions, feel free to reach our support team and submit a ticket to our Help Center. One of our support agents will assist you.

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Hi there,

In case you’re referring to the contact us button here or here, the button link is set to # and you can set any link you want on your website and link that button to contact page.

Hope this helps, and if you have additional questions, please submit a ticket to our Help Center and one of our support agents will assist you.

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I am trying to give you a heads up to set it correctly on the demo, because somebody else could see this and get scared, dont think im doing this for bad reasons im trying to help, as soon as you respond to this i will delete the comment.

Hi there,

Thanks for the suggestion for sure, just note that you can set custom links to the buttons.

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Hi there,

We would kindly ask you to send us a mail providing your purchase code in it and our team will take a closer look.

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Thank you. I wrote a letter and am waiting for an answer

Hi there,

Please note that the usual response time on our Help Center is around 24 hours Monday-Friday. Thank you for your patience!

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