247 comments found.
There is no option for theme optimization in appearance, so how this option active?
Hello! Please check your ticket in our support forum.
Hi your livepreview not working. please fix
Hello, could you please check it now? Most likely it was a temporary problem.
hi tqvm. now ok. i am planning to get this theme. prepurchase qestions, does this theme compatible with this plugin?
GiveWP Donation Widgets for Elementor (https://givewp.com/new-free-add-on-givewp-donation-widgets-for-elementor/)
and is it compatible with givewp plus version? (non free).
and one more, is it compatible with elementor pro function appreciate your answer
another pre purchase questions: Is there any ways to show more statistics related to donation such as how many donors (total donors for respective campaign) and the donor’s list/highest donors amount
tqvm in advance
If there are, for example, 5,000 dollars left to donate, and someone wants to donate 10,000, is there any notice that they are donating more than is needed?
No, the donate will be approved.
I received an email about a new update, however the theme update option doesn’t show on my wordpress dashboard. Also I couldn’t see any notes about updating theme on your documentation and by the way I think it’s the first time I’m attempting to update my theme ever since I purchased it. Can you help asap, cheers
You can use this plugin to get a notice about updates: https://envato.com/market-plugin/
Change-log is updated.
Hi so after the update, The goals in each donation and also the featured image is not showing. is there anyway to fix this?
Hello! Please submit a ticket to our support forum and provide more details: http://webgeniuslab.ticksy.com/
Hi, pre-purchase question. Are the dummy content pages created using standard Elementor elements? In other words, will the pages open showing the elementor elements that can be edited or are they created using shortcode? I hope that makes since.
Also, the elements used on the Fairy Homepage, are they included in the theme and usable on other pages or do those illustrations need to be purchased.Thank you.
Hello! Thank you for the good questions. Our theme was built without shortcodes. There are only our custom Elementor modules. Only visual editing. Of course, you can use elements from page to page.
Thank you so much. It is such a fun and lively theme. Can I purchase more of illustrations from the artist?
Hello, i wnat activate the theme to a domain but it say that is registered, now i am not using this theme. Can you help me?
Hello! Of course, I have done it. You can try to activate it.
hello, does this theme support the Indonesian currency (Rp)?
Yes, you can set your currency.
is it possible to create a search for the campaigns? or categories
Hello! You can ask any questions regarding support services via our forum: https://webgeniuslab.ticksy.com/
I purchased the BigHearts Theme and activated it on this domain: https://africanchildimpactfoundation.com/ but the website got attacked and I had to reinstall WordPress. So, when I tried to activate the theme, I got the prompt that the activation code has been used.
Kind help in reseting the activation code.
Please treat it as urgent.
Regards,
Kehinde Orugun
Hello! Thank you for the submitted ticket to our support forum. It was responded there.
Hi, I am having issue with customizing the pages and headers…Submitted a ticket #3048750, can you please update on it
Hi! Thank you for the submitted ticket.
Hello, I´m interested in buying a crowdfunding theme and really liked yours. However, I´m not quite sure how I would make money from it since there´s no comissioning upon each donation through your theme.
My idea is to charge a small fee (let´s say 7%) of every transaction. Regards.
Hello! You can collect donations in one bank account. So up to you how to spend it. Charge some fee or add extra donations 
Didn´t get it, really… any examples to show me or further explanations pls? Thx
Please submit a ticket to our support forum if you have more questions: https://webgeniuslab.ticksy.com/
Hi pre sale question : can i add on checkout page a select button “Donation as a gift. then it show the name and the mobile no. and send text to mobile to tell him you have a gift from …
Hi! Unfortunately, I am not sure about this feature as well as it is very specific. Besides you can check all features list in the documentation for GiveWP plugin. There are also a lot of add-ons to extend features.
Hi, While I’m trying to install, it says “The link you followed has expired.” Please help. Thank you
Hi! Please make sure to submit a ticket to our support forum. Our specialist will help you there: https://webgeniuslab.ticksy.com/
Comments are only for presale questions.
Hi…can the donate now form for single donation page be disabled. For eg: https://bighearts.wgl-demo.net/donations/help-children-rise-out-of-poverty/
Can i disable the form displayed on the above page
Hi! Unfortunately, there is no option to hide the donation forms but you can try to do that with the custom CSS.
Hi, I’m trying to activate a license but I get a message that it’s already in use?
Hi! You can try to activate it now.
Hello,
I purchased the BigHearts Theme and activated it on a domain but the website file got deleted and I had to reinstall WordPress on the same domain. Now, when I tried to activate the theme again, I got the prompt that the purchase code has been registered.
Kindly deactivate the existing registration so I could activate again.
Please treat it as urgent.
Regards
Hello! Please make sure to submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
Thank you for your response.
Hello! I’m making a website for a charity organization. I have 2 questions before buying:
1. How does the fundraising function (donations) work in this theme? PayPal and Stripe do not work in my country. Can I connect Woocomerce payment systems? I mean Woocomerce is for fundraising, donations (not for buying goods, items!).
2. For example, I create a project and write that I need to raise $100. Part of this money people will pay through the site, but part will be collected in other ways (direct transfers to the card, cash payments, and so on). But I also want to display this money on the site. Can I, as a site administrator, change the amount (how much money has already been collected)? Or is this amount set only automatically after the user’s payment?
I’m looking forward to your reply. Thanks. Sincerely, Irina.
Hello!
1. Our theme works with the most popular donation plugin. Please check the documentation about available payment getaways: https://givewp.com/documentation/core/payment-gateways/
2. You can use this plugin for manual donations: https://givewp.com/documentation/add-ons/manual-donations/
Hi, possible to add cryptocurrency payments system? thanks
Hi! Our theme works with the most popular donation plugin “GiveWP”. This plugin have some add-on for crypo-payments: https://givewp.com/givewp-bitpay-announcement/
I am having serious challenges with the settings of the theme. no menu showing, error homepage, etc
Hello! Please submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
We provide support services only via the forum.
