23243 comments found.
Hi P-THEMES,
Awesome theme, just installed all defaults as per the wizard. But the main header, does not display when I activate Child Theme.
Any help would be great. Kerry
Hello, @Kerry98,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
is this still needed for higher version of php , sems it was replaced ZipArchive
Hello, @edwardhadome,
Php 7.4 is the recommended version.
Regards, P-THEMES.
ok so do we still need that as i have 7.4 that’s why I am asking
hmmm so many jquerry issues with booking plugin even if its the latest, switched to my former theme.. ive tried different versions of pho and its taken all my time
Hello, @edwardhadome,
Can you please explain your actual issue with some screenshots or a small video clip via our support system with your site WP Admin Login details so that our support experts will check it for you on your site and help you out.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/07/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
hi thanks, the main issue is using booking plugin on woocommerce, . everything is ok in say and older version, but I never made it live, so I updated to latest to finally use the theme and it gets this error below. when i switch to another themes its ok
Uncaught TypeError: Cannot read properties of undefined (reading ‘show’) at c (time-picker.min.js?ver=1.10.6:1:896) at HTMLFieldSetElement.<anonymous> (time-picker.min.js?ver=1.10.6:1:1596) at HTMLFieldSetElement.dispatch (jquery.min.js?ver=3.6.0:2:43064) at HTMLFieldSetElement.v.handle (jquery.min.js?ver=3.6.0:2:41048) at Object.trigger (jquery.min.js?ver=3.6.0:2:71515) at s.fn.init.triggerHandler (jquery.min.js?ver=3.6.0:2:72194) at HTMLDivElement.select_date_trigger (date-picker.min.js?ver=1.10.6:1:4799) at e._selectDate (datepicker.min.js?ver=1.13.1:9:18870) at e._selectDay (datepicker.min.js?ver=1.13.1:9:18567) at HTMLTableCellElement.selectDay (datepicker.min.js?ver=1.13.1:9:26082)
Hello, @edwardhadome,
Sorry to say that but that is not our theme issue, as the booking plugin you are using is the third party plugin, so that might be the conflict between your booking plugin and the latest theme version, so this requires Customization.
Regards, P-THEMES.
call to action is broken with latest release https://www.portotheme.com/wordpress/porto/studio/?porto_builder=intro-call-to-action-1
Hello, @queryamit,
It is the issue on our demo site and we will fix it soon, please be patience and stay tuned and thanks for the notify.
Regards, P-THEMES.
After a few years of using this theme i can say that its not suitable for a online shop.becose is very slow.
I’v done some test in one of my shops,on gtmetrix and i have this results:
https://imgur.com/WV5qAiY Used modules on this test : woocommerce and porto functionality, the test was made on a product page.
https://imgur.com/FDrCiAQ
Used modules on this test : woocommerce only, made on same product page as above
Server stats.
50 GB server space
16 GHz CPU
8 GB memory
80 simultan proceses
Suitable for around 50k daily visits.
Porto is slow only with woocommerce module, if we activate porto functionaly the speed drops with 30-40%. On my main website i have around 60 active modules and is a nightmare for this theme. The only way i manage to make it not load 20 sec a page, was to use Plugin Organizer module and Cache plugin with wich i manage to keep a 6-7 sec loading time.
Another tests :
Woocomerce default theme, only with woocommerce plugin active.
https://imgur.com/dpXRnG2
Woocomerce default theme, WITH 60 MODULE ACTIVE
https://imgur.com/1cPMn73
So the default woocommerce theme is gtmetrix B grade with 60 module active. The porto theme only with woocommerce and porto functionality, is gtmetrix D grade on same environment.
After i purcased over 7 licences of this theme and using it in different situations and servers, i can say that what they serve in DEMOS is a lie.
Its imposible to reach high performance with DEMO versions wich they provide. Maybe you can improve the speed with major custom work on the code but the purpose of a premium template is to served good in the first place.
To be onest im totaly disappointed 73k sales and they cant still focus on the speed and user experience. Also, themeforest not checking a theme before approving it. Sad.
Hello, @okarimasu,
Really sorry for the inconviniance but according to you, We and Envato and all the Other Customers who have large stores and have a best site speed are all telling lie and useless and you are the only one who is right and telling the truth, this is what you are trying to say?
The traffic depends on a lot of different factors and not our theme only. The only argument from you was your website’s low score on Google Pagespeed. But it can’t be because of that if your real website speed is quite fast. We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization. https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve
Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme’s speed and listen to all our customers’ reports. We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.
Regards, P-THEMES.
hello, when will the new website be available in portostudio?
Hello, @olzbody,
We will add those in Porto Studio soon, so please be patience and stay tuned.
Regards, P-THEMES.
Hello, there was a problem after the last update. The Heading Color in the Footer of the site has changed to black. And it cannot be changed through the menu Theme Options >> Skin >> Footer >> Footer Main Section which contains Widgets Area
Text Color and Link Color can be changed
https://anso-suspension.com/Hello, @ANSOsuspension,
That is because you have set the black color using Custom CSS: https://postimg.cc/r0S8Xcs4 so you have to find and remove that Custom CSS under Porto >> Theme Options >> Skin >> Custom CSS or under the page Custom CSS option and it will solve your issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 18/01/2022. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, I have a question before purchase the theme, I’m looking for a 3rd or 4th level mega menu. So in the mini-category menu on the home-page should be expanding to the next level. Example: Browse category > Category > Sub Category > Product. Is this possible? Thanks.
Hello, @NetValueWeb,
First of all, thanks for showing your interest in Porto WordPress 
Please watch this video I have created for you: https://streamable.com/fus58m
And this one as well: https://jmp.sh/x954ft8
And this one: https://jmp.sh/Zm1MlS7
Regards, P-THEMES.
Please I need an urgent help someone used my purchase code
Hello, @thetriump,
There is no code activated on any of the site, associated with your Envato name: “thetriump”, so can you please contact us via our support system with your site WP Admin Login and theme purchase code so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
Hi, I have seen the many new features of the new version, but there are no videos or documentation for using the new ones?
Hello, @Thompson1977,
We are working on the videos of the new features and soon we will upload them regarding the documentation: You can read it here: https://www.portotheme.com/wordpress/porto_landing/whats_new.html
And here: https://www.portotheme.com/wordpress/porto/documentation/ongoing-feature-soft-mode/
And here: https://www.portotheme.com/wordpress/porto/documentation/archive-builder/
OR you can contact us via our support system as well.
Regards, P-THEMES.
Anybody have a plugin name or an alternative to be able to select a specific Menu for Mobile. It’s unbelievable that in 2022 a template don’t give this MustHave functionality.
Hello, @danielcregut,
No need for any plugin, By default Mobile Menu only took the Main Menu to show on Mobile and this is the default functionality of the Theme.
You can achieve what you want using only a single trick and that is as follow:
1. You have to use the Header Builder Functionality and create 2 Menu’s from Appearance >> Menu, set one as “Main Menu” and the Other as “Secondary Menu”, now you have to use the Secondary Menu to show on Desktop using Header Builder and set Mobile Menu as Main Menu, like this you will have 2 different Menu’s on Desktop and Mobile easily.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/05/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I got this error when upgrading to the latest version:
Parse error: syntax error, unexpected ‘)’ in ../wp-content/plugins/porto-functionality/shortcodes/shortcodes/porto_interactive_banner.php on line 259
I saw someone above have the same error. My server is PHP 7.2, is it because of that?
Hello, @imdreamer,
First of all, please make sure that your server requirements must meet the latest Theme/plugins requirements as listed below:
PHP version 7.4.
Memory Limit 256M or higher.
max_execution_time 600 or 1000
memory_limit 256M
max_input_vars 2000
post_max_size 64M
upload_max_filesize 64MRegards, P-THEMES.
I tried to change my email address for the support site (https://ptheme.zendesk.com) but when I entered a local password for the new email account and click ‘set password’ button, I get “403 Forbidden Attempting a prohibited action” error. Please fix this critical issue ASAP so that I can submit a request.
Hello, @jminst,
Please share your theme purchase code PDF file: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code- with us via our email newsmartwave@gmail.com so that we will check it for you and help you out.
Regards, P-THEMES.
I sent you the purchase code on the day of your reply but haven’t heard back since. Please fix this issue ASAP.
Hello, @jminst,
I have just confirmed from the support department and they replied to your support ticket related to this query, so please check back your support ticket reply now and reply to it accordingly.
Regards, P-THEMES.
Hi, latest update of porto functionalty breaks the site and gives a critical error. Server meets the latest Theme/plugins requirements. I can see more people having more issues. How to fix this?
Hello, @mecgruppenab,
Can you please contact us via our support system with your site WP Admin and CPanel Login details so that our support team will check it for you on your site and help you out.
Regards, P-THEMES.
Please let me know how can I update WPbakery plugin?
Hello, @KanikaJewelryTrove,
First of all, you have to update the theme to the very latest version and then you have to go to Appearance >> Install Plugins and try to update the plugin from there, I am sure you will not face any issue.
Regards, P-THEMES.
How i get same header of the demo 39 but it not showing as per demo. You can see here https://www.imaginatiftech.com/phfwv/
Please guide
also footer is not same as in demo
Hello, @imaginatiftech,
That is because you are using Pre Built Header Type 10 on your site: https://postimg.cc/VdsMC56s and in our demo we have created and used the header using Porto Header Builder under Template Builder: https://postimg.cc/SjgRHdSq so you have to make sure that you have set the Header Type as Header Builder in Template Builder under Porto >> Theme Options >> Header >> Header Type.
Same as for the footer, you have to go to Porto >> Template Builder and under Footer, you have to check the Footer and set the condition from there: https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-create-custom-footer-using-porto-template-builder-and-with-wp-bakery-page-builder/
Otherwise, please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
i submit a ticket at support system, pleae check
Hello, @imaginatiftech,
Thanks for your contact, now please be patience, once the support ticket will be resolved, you will get the reply to your support ticket accordingly.
Regards, P-THEMES.
Hi, the latest update seems to have broken certain parts of the site.
I have cleared cache, from both the site and server side to no avail. The areas that are not displaying correctly that I can see so far are;
1) Column design on home page now looks broken (https://www.cctvaware.com) 2) Porto Advanced Carousel (https://www.cctvaware.com/about-us)
Any suggestions please?
Hello, @MrADeveci,
Can you please share the screenshots of the issues as well for my better understanding, so that I’ll check and help you out accordingly?
Regards, P-THEMES.
Hello, @MrADeveci,
I am sorry but it is not working for me, please share with this paltform: https://postimages.org/
https://postimg.cc/fkcrkhhMRegards, P-THEMES.
Hello, @MrADeveci,
I have checked your site now and finds the issue on your site, so please follow the below listed debugging processes one by one:
I. Make sure you have everything up to date (Theme, Plugins, Translations files)
II. Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI. If you have setup the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.Otherwise please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 26/05/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, thanks for your response.
I feel there is something else that’s not right… this issue only occured after the latest update.
I have followed the procedure you have suggested, still to no avail.
Please see how the site ‘was’ to how it ‘now’ here : https://postimg.cc/gallery/GcX98Fn
The bar across the middle of the text is clearly messed up…. this seems like a style sheet issue?
The ‘Quotes’ issue I also had seems to have sorted itself after I followed your procedure above, but the main part on the home page is just not working and makes the home page look awfui.
On further investigation, it appears that at least this style has been removed from your updated css?
.home-intro { background: #171717; overflow: hidden; position: relative; padding: 35px 0; text-align: left; letter-spacing: -.5px; }
Can you explain?
Hello, @MrADeveci,
Please check our theme changelog, we have added some new compile CSS options as well, and also some of the designs changes as well as this is our major update, and also please go to Porto >> Tools and remove the transit from there and Compile the CSS as well and if still, the issue will persist then you have to set it using the Custom CSS.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 26/05/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
I do not understand why you would ‘remove’ a stylesheet styling from the CSS from a perfectly working website?
The update should add or update existing versions, unless there is a significant change in functionality that has to be removed, css does not change like that.
You are asking me to extend my support, because of something that you have essentially broken, how is that right?
Do you have a log of the CSS you have removed so I can add it into the custom css option at least?
Thanks.
Hello, @MrADeveci,
Actually, we have not removed any of the CSS but have enhanced it, so can you please contact us via our support system with your issues and your site WP-Admin URL and Login details so that our experts will check it for you on your site and help you out with Custom CSS.
Regards, P-THEMES.
That style has definitely been removed.
If you run a text search inside the entire 6.2.7 folder… you will find references to ‘home-intro’
Where as even in the latest 6.3.2 there is NO TRACE of the word ‘home-intro’
How is this enhanced? You’ve literally taken it out of the stylesheet and now the home page looks awful.
Please let me have the custom CSS code for that entire section at least here… I can’t be the only one affected by this problem.
The ‘home-intro’ is in the VC in the ‘Extra class name’ if you have removed that, what should that now be replaced with to replicate the same style?
Hello, @MrADeveci,
Can you please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
Unfortunately not, my site is very locked down. Whenever I try to let you guys in before, it’s a nightmare.
WP Admin is locked, it’s IP restricted and doesn’t allow your IP as you have previously not been able to give me a static IP that I can whitelist.
I’ve since done my own research and have found all the code that was removed.
This is the entire code, in case anyone else has this issue:
.home-intro{background:#171717;overflow:hidden;position:relative;padding:35px 0;text-align:left;letter-spacing:-0.5px} .home-intro p{color:#999;display:inline-block;font-size:1.12em;font-weight:300;max-width:800px;letter-spacing:inherit} .home-intro p strong{color:#fff;display:block;font-size:1.25em;font-weight:600;padding-bottom:7px} .home-intro p em{font-size:1.6em;font-style:normal;font-weight:500} .home-intro .get-started{margin-top:5px;margin-bottom:5px;position:relative;text-align:right} @media (max-width:767px){ .home-intro .get-started{text-align:left;margin-top:30px}} .home-intro .get-started .btn{position:relative} .home-intro .get-started .btn i{font-size:1.1em;font-weight:normal;margin-left:5px} .home-intro .get-started a{color:#FFF} .home-intro .get-started p{font-size:1em;padding:0} .home-intro .learn-more{display:inline-block;white-space:nowrap;vertical-align:middle;margin-left:15px} .home-intro.light{background-color:#e2e2e2} .home-intro.light.secondary{background-color:#E0E1E4} .home-intro .btn{padding:1.15em 1.8em;font-size:1em}@keyframes pencilAnimation{0%{width:0}to{width:74px}
}
Hello, @MrADeveci,
Sound’s Good, that you have found it and solved your issue.
Regards, P-THEMES.
Dear Porto Theme Team,
after setting up the theme, I looked at the website and looked kind of broken. I have not downloaded all the plugins listed at the setup of the porto theme, this would overload my website with plugins and slow it down. Do you know what to do about this? I also downloaded a demo, but it is not showing the website right.
Thanks in advance KBG
Hello, @kbgchang,
I have just checked your site now and finds that the issue you are facing is not our theme issue but your site SSL certificate issue, please see this screenshot: https://postimg.cc/Lh3R0Thm so please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/ it will solve your issue.
Regards, P-THEMES.
Hello,
now it works. Thanks for your service!
All the best KBG team
You’re Most Welcome!!
It seems like a lot of the latest updates keep breaking sites. Can you please keep a better eye on this? I have some sites that I can’t update to new versions at all as it completely breaks the site.
Hello, @ebizunivcode,
Sorry for the inconviniance but there is no such issue with our latest theme update, so the issue you are facing on your sites might be because of the third party plugins conflictions, or your own Customization, so please try again to update the theme to the very latest version:
1. Take the complete backup of your site before updating the Theme for avoiding any inconvenience.
2. Deactivate all the third-party plugins before updating the Theme.
3. Take a Backup of your Custom Code and remove it from the site before an update of the Theme.
4. If you are using a Child Theme then Activate the Parent-Theme before updating the Theme.
5. Remove all the cache from your server, site and finally check back your site after removing the browser cache and check deeply what are the changes that occur on your site after that...
6. After that go to Appearance >> Themes and update the Theme One-Click automatically from there.
7. After that go to Appearance >> Install Plugins and update the Theme required/recommended plugins from there one by one.
8. After that check back your site after removing the browser cache and check deeply what are changes occur on your site after that and if all goes well then.
9. You have to again Activate the Child Theme.
10. Again activate all the third-party plugins one by one.Finally, check back your site after removing the browser cache.
And if the issue will presists then please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
i am installing the theme and when i followed wizard and select plugins it gives ajax error
please guide how to install the theme
this is the below error Parse error: syntax error, unexpected ‘const’ (T_CONST), expecting variable (T_VARIABLE) in /home/imaginat/public_html/phfwv/wp-content/themes/phfwvonline/inc/admin/lessphp/lib/Less/Version.php on line 11 There has been a critical error on this website. Please check your site admin email inbox for instructions.
Hello, @imaginatiftech,
Are you using the Child Theme? or you have Customized the Parent Theme? If you are using the Child Theme then please activate the Parent Theme and then please make sure that your server requirements must meet the latest Theme/plugins requirements as listed below:
PHP version 7.4.
Memory Limit 256M or higher.
max_execution_time 600 or 1000
memory_limit 256M
max_input_vars 2000
post_max_size 64M
upload_max_filesize 64MAnd then try again by following this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Hope this will help you in solving your issue, otherwise please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
please reply
thank you let me check
Hello, @imaginatiftech,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/fV9KdLYR it must be the cache issue at your end nothing else.
Regards, P-THEMES.
Hi, a presale question, i noticed in live demo that when shop loads up, there’s a sort of ghost structure before the page loads the content. Is it possible to disable it? i think it will slow down the loading
Hello, @gileantanis,
First of all, thanks for showing your interest in Porto WordPress
Yes, that is called Skeleton Mode and you can turn it ON/OFF from theme options as per the requirements.
Regards, P-THEMES.
