I have purchased this theme in 2020 and had registered against a site however I now need to transfer the license to another site. I have deregistered the site on your link https://license-manager.codex-themes.com/ however I am not able to now use the purchase code on the new site. I am also unable to raise a support ticket as it says my support has expired which I do understand however I should still be able to use the license for life time on atleast one site. Please help!

Hi!

I have a question about the background image on WPBakery. I’m worried because when I upload a picture inside a row as a background image, my html look like this :

It is normal? I’m worried about my SEO, because the url of the picture not appear on my html. When I use your template builder for my title, I have something like that :

Looks like more SEO friendly.

Can you tell me if there is an direct impact on the SEO ? Can you recommend the good practice for background image ?

Thank you !

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Hello, I just want to know I am using the gem theme since 3 years, Support period is expired now, want to Purchase item support, What is the price for that.

​When I view the site on desktop, its all fine. When I look at the site with the mobile the header logo is cut un half by the menus background. As soon as I scroll down it looks correct.

Example: https://mip.com.au/home/products/neo4j-graph-data-platform/

Can you advise how to fix this? I’d like to log a ticket but I am not paying money again when the product is faulty.

Thanks Tony

Hello I bought this theme and have been using it since January 18, 2021. However, a few days ago when I wanted to update the theme, it asked me for an activation code. When I enter the activation code, I get the warning “Invalid purchase code: No sale belonging to the current user found with that code”. What should I do please help.

Hi there, I am getting an error when trying to update the theme advising that my theme is not activated. However when I navigate to the activation page it has my purchase code and a green tick saying site activated. Please advise how I can update theme to latest version. Jade

Since update i have a problem : copy past function for blocks (which i paid) disappeared on all thegem sites i have. HOW I RESTORE THAT ? (i don t want to pay for a support that is not coming from me)

I have multiple licences and multiple sites previously verified however all are failing today with message “Purchase code verification failed. “

Hi,

I am unable to download new update theme 5.4.1 My account is still showing the files of version 5.3.3

How to get new updated theme?

Hello, I have used your theme in onw website, I wanted to install on a staging website, but it said that You have exceeded the max. number of activations, allowed by this activation key. how can we solve this problem?

Hi , i deactivated my license because the theme was refusing to download updates, i thought i could deactivate and reactivate. but now it is refusing to activate. Kindly assist in resolving this.

How can I disable to load google fonts?

Please help. Theme support has expired and the theme and required plugins will not update. I shouldn’t need to renew support to simply update the theme and plugins. Can you please help?

Have you tested TheGem with WP 6.0 yet?

Hello,

Since the last update, I have a problem regarding the activation of TheGem Theme Elements (for WPBakery) plugin:

Parse error: syntax error, unexpected ’?’ in /home/*/www/wp-content/plugins/thegem-elements/inc/heading-animation/index.php on line 66

The ”??” Seems to be a problem, as our php version is 5.6.40.

Could you find a solution to make it compatible with older versions of PHP!

Thanks it’s urgent.

vincent

​I have been using this theme for quite sometime now and this issue has been there. have raised tickets too. I am unable to properly zoom the product images in the mobile version of the website. Please have a look. url: rajooindia.com

Hi. We bought in 2017 3 licenses for TheGem. But now we have some issue and we can’t update template in Wordpress, because he’s deactivated. Also your license manage returs to us an error that username or purchase code is wrong. Can you please help?

Hi there! I love this theme and usie it for years now, but suddenly Elementor isn`t working any more. I can`t edit something, it keeps loading, loading, loading, but I can`t save or add anything. I´ve already de- and reinstalled it, but with no success. Can U help please?

Thanky a lot!

Hi there,

I have multiple licenses for different sites – for my monthly updates on the site, when trying to update the theme I am getting an error saying that i need to activate the theme – even though they are activated and registered.

Using The Gem WpBakery since several years now, not getting error message “Purchase code verification failed. Activate TheGem” when trying to update from V5.3.3 to 5.4.1. Please advice.