Dear author! I have moved my domain to a new hosting service and I like to activate the theme on the same website (the domain remains the same). Would you be able to update my purchase code, so I can use it? Thank you!

I just installed new WordPress and the latest theme version and imported demo content but it looks like this https://imgur.com/YStOMJa

what is the problem please ?

Hey! We get a critical error after updating the theme where a plugin is loaded. [XXXX] redacted for privacy reasons.

Fatal error: Uncaught Error: Unsupported operand types: string / int in /home/[XXXXX]/domains[XXXX]/public_html/wp-content/themes/thefox/page.php on line 281

Callstack:

include()
wp-includes/template-loader.php:106
require_once()
wp-blog-header.php:19
require()
index.php:17

Also after updating the theme. Pages with revolution slider have a empty white block at the right side which disappears after scrolling or after a couple of seconds. Seen this on two different sites which both use this theme.

Any solution? Thanks a lot!

Hello, I have many licences of your theme and never requested any help from you. I recently have a weird problem on the post section of my website. I sent you an email yesterday. Did you receive it ? Can you please help me solve it ? I can’t post on the support forum as my support has expired. Many thanks for your understanding. Best

I can’t activate the code. It says license not verified..Please help..

Is it possible to create a custom 404 page? I don’t see options under Appearance.

Hi I purchased the item today, I want refund please. I havent’ downloaded the resources. You can check I have also created the ticket PRIVATE TICKET #3113807

Hello! I am using the latest version of your theme and when I have an SEO plugin active (either Rankmath or Yoast SEO), the WooCommerce login error messages (wrong password etc) don’t show for my customers. I have tested this with a default theme and it works fine with SEO active. Is this a known issue – can anything be done?

You told me that:

Hello Fumagare,

” Please contact our support team under the license registration category and they should be able to help you if you give them your license number and site url. “

—-> does not work

ALL links where I try to open a ticket using my purchase code get the error at the end of the form: Error : “2.WHOOPS, SOMETHING WENT WRONG …”

please i need to solve this problem urgently

error on the page where you release the license. When we enter the page where we make the license release request (License Registration Issue) at the end this error message appears:

“2.WHOOPS, SOMETHING WENT WRONG…”

all browsers are giving this error, how do i solve this?

Google translator:

i’m getting this message when i try to put the license

“The purchase code has already been registered. Could you deregister purchase code on the another domain and try again.”

I installed the theme the first time it came in a temporary domain, this domain doesn’t even exist anymore, how do I unlink the purchase code from the old domain? thanks

i import the demo, but there are no images, its just text demo

Just a little heads up. The layer slider is out of date. And the site says the latest version address security issues.

Hello! I have a problem with the theme… I have a one page with id selectors and I need the menu in mobile to close after clicking, otherwise the content is covered. Do you have a solution for this? Thank you very much!

Dear support team,

Your server isn’t releasing my license so that I can use it on another domain. When I click to release, it says it did. But when I try them to authorize, it says the license is connected to another domain.

Can you fix the problem with your server?

Thank you in advance, Client

Hello i bought this theme long time ago and now all text became white , thanks

I am getting critical error notices whenever I try and add a post or add a page. And there are problems with the way it’s built. It appears to still be built on the old Visual Composer and did not automatically transfer to WP Bakery. Is there a way to update this without having to rebuild every single page?

Hello there, I’ve upgraded my website with Fox theme to the last version of WordPress 5.9. After the upgrade I have a strange issue. I mean, when I load my full width website homepage, the theme is shown as a boxed layout and some rows are disabled. When I resize the browser window (even a little bit resize) the layout turn right, so in the full width view. This issue is shown in each browser (so it’s not a browser issue). Anyone can help me to fix it?

Thanks M

Hello! My support for this article has expired, however I would like to know if you can help me. I want to make a gallery to show categories of my products from the portfolio but only the products are shown, I do not have the option to show the category itself and when I click enter to see the products… is this posible? thanks!

Hello,

My support has run out but i’m a little confused, we haven’t changed anything to do with our site or our theme and suddenly the modules:

Custom heading 4k icon boxed heading and button

have stopped working??

we cant access setting for any of these modules, I will test/check the rest,

Is this an error with the theme? or php 8 maybe?