169 comments found.
Besides No sticky header, the demo shows a bad shopping experience. Stay on shop page after “add to cart” option doesn’t exist. Instead the buyer is redirected to the cart page after clicking “add to cart” and needs to come back on the shop page manually…. and click again. wow
Hello,
Thanks for reaching out to us!
We are much concerned about your feedback since the theme includes the sticky header. You can easily enable it with Elementor under Layouts > All Layouts – https://prnt.sc/GonGasFxdMHR Here is the guide https://frank-jewelry-store.themerex.net/doc/#header_faqs and the video tutorial – https://youtu.be/_okSp4Rw9LI
After adding to cart any variable products a buyer is redirected to the Single Product page (not to the Cart) to select product options – https://prnt.sc/UvmprL0wWW3a and then continue online shopping. This is the logic. Please check https://frank-jewelry-store.themerex.net/product/gold-overlay-diamond-accent-initial-necklace/
Regards.
2. I found Products per Row. Please help with #1 question.
Hello,
Thank you for contacting us!
Feel free to change WooCommerce default product sorting under Appearance > Customize > WooCommerce > Product Catalog – https://prnt.sc/iKrxuPa2WMqQ
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
I just purchased this theme but I couldn’t upload the demo data and I have sent support message since 5 hours ago no reply, Please do the needful immediatley
Hello,
Thanks for reaching out to us!
Any difficulties with the demo data import are usually connected with the server configurations. They should meet the theme requirements. Thank you for providing your website details in the support ticket. Please expect a reply shortly.
Regards.
Why my website cann’t update theme, themerex addons, dan slider revolution? Please make update theme and give me uptodate plugins.
Hello,
Thank you for contacting us!
The theme includes Themerex Updater plugin allowing you to update all bundled plugins and the theme directly in the Dashboard. Please review this guide: http://frank-jewelry-store.themerex.net/doc/#installation_theme_update
In case you come across any difficulties with the update, our Tech support team will be glad to help you at https://themerex.net/support/ Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal.
Regards.
On the Shop Default demo, how do you have the Style filter?
Hello,
Thanks for reaching out to us!
Our theme provides Custom Widgets that are available in Appearance > Widgets section. “ThemeREX Products Filter” widget (for sidebars) supports search keywords among all registered taxonomies (categories, tags, product attributes, etc.) and displays an advanced search form for products. For more information, please follow http://frank-jewelry-store.themerex.net/doc/#customizer_settings_widgets
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello Team, Please have a look at this page – http://makeupartistsushmita.com/services/party-makeup/
This page has this text written, “sdfasd sdfg sdfg” which I don’t know how to remove. Please guide.
Hello,
Thank you for getting in touch with us!
Our technical support team is always ready to help you with any difficulties you encounter and provide you with the instructions and tutorials to make the customization process easy and straightforward. Just submit a support ticket at https://themerex.net/support/
Regards.
Hi,
Does the theme support the last version of WooCommerce?
Regards,
Hello,
Thank you for your interest in our theme!
Absolutely! The theme is fully compatible with the latest versions of Woocommerce. Feel free to use it.
The template is maintained by Our Team and comes with 6 months of premium support, which can be extended. Just create a ticket at https://themerex.net/support/, and Our Support Department will gladly assist and guide you.
Regards.
Submitted a support ticket
Hello,
Thank you for reaching out to us! Please check the support ticket reply at https://support.themerex.net/ticket/67181.
Regards
Before buying this :-
1. Are there any issues when installing the demo content?
2.Is this template compatible with elementor?
3.R there any issue with the plugins?
4. Can u provide on site support if there is any issue?
can you please reply??
Hello,
Thank you for your interest in our theme!
1. The template is fully functional. Our template has a simple One-click demo data import tool. It allows you to get a precise copy of our demo website – http://frank-jewelry-store.themerex.net/doc/#installation_demo_content Any difficulties with the demo data import are connected with the server configurations. They should meet the theme requirements. Please check them before buying the theme – http://frank-jewelry-store.themerex.net/doc/#installation_theme_requirements
2. Absolutely! The theme is built with Elementor page builder included in the package.
3. The theme has been recently updated and is fully maintained by Our Team and includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: http://frank-jewelry-store.themerex.net/doc/#installation_theme_update
4. In case you experience any difficulties, just submit a support ticket at https://themerex.net/support/ and get qualified assistance. The theme comes with 6 months of premium support, which can be extended.
Regards.
Hello is it possible to change the color of the default theme, for example: put the whole theme in black?
Absolutely! The theme offers a user-friendly and intuitive Color Scheme Editor. You can customize the website colors in a few clicks.
Regards.
Thank you for your comeback! Because I really like the Home page 1 but it is in black and white and I want to put it in black as well as the other pages of the site
The theme is compatible with elementor and woocommerce please?
Sure. The theme is fully compatible with Elementor and WooCommerce included in the package. Feel free to use them.
Regards.
Hello, is it possible to translate the site automatically according to the country in which the customer is located?
Hello,
Thank you for your interest in our theme!
The theme has a language .pot file allowing to translate all the text strings either with Poedit software or Loco translate free plugin. Please review this guide – https://frank-jewelry-store.themerex.net/doc/#theme_translation
In case you need a multi-language website, please use WPML plugin that is compatible with the theme and visitors can pick the language they need – https://prnt.sc/vRR3VyoaEnOk
Regards.
Hello, how to change the delivery dates in woocommerce to the requested days?
Hello,
Thanks for reaching out to us!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Hello, I encounter a bug on my site when I load the home page, for 1 to 2 seconds the page bugs before displaying the home page, I have made the updates and I have optimized my site but the problem persists… can you help me please.
Hello, is there a way to remove the “frank_jewelry_store_resize” class that is automatically added to an iframe? All iframes also get immediately resized to “height: 658px” which is unacceptable, I need to be able to control the height individually for each iframe. Thanks!
Hello,
Thank you for getting in touch with us!
Our support assistance is provided via support tickets only. Please contact Our Technical Support Department at https://themerex.net/support/ They will be happy to assist you with your request.
Regards.
Hello, are there any future updates planned? Are you going to develop this template and how long do you plan to support this project?
Hello,
Sorry for delayed reply.
The theme is compatible with latest WordPress and plugins.
Themerex Updater plugin updates all bundled plugins and theme components: https://frank-jewelry-store.themerex.net/doc/#plugins_settings_themerex_updaterThus, there is no need for frequent updates. But of course, we plan to release new version of the theme in a meanwhile.
Please stay tuned and watch for updates!
Warm regards.hello, how do i reset the license key ?
Hello,
Thank you for contacting us!
There is a limit for the number of theme activations on different websites according to the theme licensing – http://frank-jewelry-store.themerex.net/doc/#general_information_license One theme license can be used for one website/domain only.
The theme license code should be disconnected on the domain before re-installing Wordpress or cleaning the database under Theme Panel > Theme dashboard > General tab – http://frank-jewelry-store.themerex.net/doc/#domain_disconnection
For more information, please contact Our Technical Support Department at https://themerex.net/support/
Regards.
I am Getting : Theme is not activated! Reason: This purchase code is already in use on a different domain. If you want to activate the theme, purchase another license. And I don’t Have deactivation button
Hello,
Thank you for choosing our theme!
We’ve reset your license key, you may use it again. Feel free to proceed with the theme activation.
In case you have any further questions, please provide your website login details in the support ticket at https://support.themerex.net/ticket/54143 and get qualified assistance.
Regards.
Hello
Since i updated the theme from 1.6.1 to 2.0 i get the following error:
Fatal error: Uncaught Error: Call to undefined function trx_addons_cpt_certificates_get_list_options() in /web/htdocs3/sparyhu/home/www/_newsite/wp-content/themes/frank-jewelry-store/plugins/trx_addons/trx_addons.php:225 … etc.
How can i solve this problem?
Hello,
Thank you for getting in touch with us!
Starting from version 2.0, there is a major theme update and migration to Elementor page builder. If you choose to update the template, you need to set up the website again and re-build the content using Elementor. Please follow these steps to update the theme to 2.0 properly – https://frank-jewelry-store.themerex.net/doc/#update_to_v2
Also, you may keep using the previous version of the theme since it is fully functional. To restore it, please activate version 1.6.1 or restore the website from the backup. Our Tech support team will be glad to assist you with that. You may use option “Pre-sales question” at https://themerex.net/support/ that does not require support renewal.
Regards.
Could you please use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body? Our tech support team will check the issue without support renewal.
Regards.
Hi,
I didn’t have a problem in the first installation, but because I had a problem with my website, I had to delete the database and re-install.
I reset my website and when I type the same purchase code again, it gives this warning;
Theme is not activated! Reason: This purchase code is already in use on a different domain. If you want to activate the theme, purchase another license. If you feel you received this message by mistake, check this guide: https://themerex.net/wp/purchase-code/
Hello,
Thank you for choosing our theme!
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab.
Regards.
The new update has caused my website down and you guys asking me to renew the support. this is unfair that u do an update which causes issue then force the user to renew the support.
Hello,
Thank you for contacting us!
If you have some issues after the update, you can solve them without the support renewal. Could you please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body? Our Tech support team will provide further assistance.
Regards.
thank you, i have opened the ticket. i hope the matter gets resolved.
Thank you for submitting a ticket! Please expect a reply shortly.
Regards.
I have updaed the theme and plugin as well but still, the wp-bakery plugin is not working properly. Spinner keeps revolving while editing anything. Please help!
Hello,
Thanks for reaching out to us!
Please submit a support ticket at https://themerex.net/support/. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body. Our Team will help you as soon as possible.
Regards.
I have submitted the ticket as you said. 47704 is the no. Please check asap because I have to upload products and run a sale for the 11 Aug festival, Thanks in advance
Your support ticket has been updated. Please check the reply at https://support.themerex.net/ticket/47704
Regards.
Issue resolved. Many thanks for your support.
Ecwid compatible?
Hello,
Thank you for your interest in our theme!
The package includes WooCommerce – a powerful solution for an online store.
As for Ecwid, we cannot guarantee full compatibility with third-party software as we have not tested it with the theme. However, you may try using it with the theme. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
