490 comments found.
Hi,
How do we enable he full screen menu to load when the burger menu is clicked instead of the side menu?
thank you
Hi,
Thank you for purchasing.
When you edit the icon widget options in Elementor. Look at advance tab and there is link options there. Then disable link to fullscreen menu option.
Hi, i have tried to change the logo but doesnt work. please advise. Thank you
Hi,
Thank you for purchasing.
You can customise header including logo image using Elementor. You can also find detailed instruction about “Setting up header & navigation menu using Elementor” here https://docs.themegoods.com/docs/grand-conference/header/setting-up-header-navigation-menu-using-elementor/
I can’t activate my theme license even though it says it is a lifetime license. I try registering the license to https://license.themegoods.com/manager/ , I do not received any email at all. Tried recovering password , I do not received any email at all. I checked in the spam folder, nothing. So I need help activating my account since that website is not working.
Hi,
Thank you for purchasing.
Could you please provide your purchase code using the contact form on this page https://themeforest.net/user/ThemeGoods
We will check it for you.
Hello, We have multiple speakers on a single event, how to manage the order? By Speaker 1, Speaker 2. Atm it’s totally random. Waiting for your answer. Thanks
Hi,
Thank you for purchasing.
You can use this plugin https://wordpress.org/plugins/post-types-order/ to enable drag&drop order options for speaker posts.
Hello, can you reply please? We want to change the order of speakers on front page on each sessions. How we can manage that ?Thanks need a fix ASAP
We replied your email with detailed explanation. Could you please check there. Thank you.
I have send you a video the custom post order type doesn’t work. Thanks
Hello, we really need a fix for this kind of issue we have an event really close but we can’t change the order of speakers checklist inside each session. We have tried with custom post order but without luck. Waiting for your answer ASAP. session_speakers_checklist Thanks
We replied your email. Could you please continue there. Thank you.
Hello, purchase code obtained from Themeforest does not work for me. On theme settings, demo import it writes “GrandConference Demos can only be imported with a valid purchase code”, also I cannot update theme custom post types. What could be wrong?
Hi,
Thank you for purchasing.
Could you please provide your purchase code and WordPress account using the contact form on this page https://themeforest.net/user/ThemeGoods
We will check it for you.
can you respond to ticket #3105388
Hi,
Thank you for purchasing and really sorry for the delay.
We replied your ticket. Could you please continue there. Thank you very much.
Pre-sale question: does this theme support simultaneous/parallel sessions or tracks on the same day?
Hi,
Thank you for your interest.
Yes it support that option.
Hi Support, I already reply what you need in TICKET #3097149 can you please check it,
Thank you
Hi,
Thank you for purchasing.
We replied your ticket. Could you please continue there. Thank you.
I am not asking about speaker but team member, please check debug.log I sent to you at first post please,..
Hi support,.. can someone check my ticket? #3088507
Hi,
Thank you for purchasing.
We replied your ticket. Could you please continue there. Thank you.
Hello team I’m trying to contact you from the support system but is telling me that page doesn’t exists? Can you check please?
thanks
Hi,
Thank you for purchasing and really sorry for the outage.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
does not work with latest PHP upgrade (8.1). works with max PHP 7.4. Has this been fixed in the latest 13th June release?
Hi,
Thank you for purchasing.
I checked the theme with PHP 8.1.1 on my localhost but I couldn’t see any error there.
Could you please try to disable all 3rd party plugins to see if it fixes the issue?
Disabled everything. Still doesn’t work. Only works with PHP 7.4
Could you please provide WordPress and FTP accounts using the contact form on this page https://themeforest.net/user/ThemeGoods please. We will check it for you.
Hi, I know I’m not supposed to comment about support, but I guess this is a simple yes/no question: is it possible to change session order to start time instead of end time?
https://share.getcloudapp.com/04uQNOO0Hi,
Could you please provide URL of page you mentioned please?
Ofc, sorry: https://viarbotkyrka.se/program/
You can change sessions sorting options from Appearance > Customize > Session > General.
Thanks! The setting was actually on “Start time”. But changing and then changing back solved it.
This theme is still broken when it comes to using the color picker to change a font or background color. The color picker appears behind the modal popup for the content builder window and cannot be accessed
Hi,
Thank you for purchasing.
All issues happened because you are using old version of theme.
Please update to the latest version of theme and all required plugins. It should fixes the issue. Please see detailed instruction about how to update theme here https://docs.themegoods.com/docs/grand-conference/getting-started/how-to-update-the-theme/
Once you updated the theme. Please register your purchase code as well. Please see detailed instruction about how to update theme here https://docs.themegoods.com/docs/grand-conference/getting-started/register-your-purchase/
Please also make sure you update all required plugins via Appearance > Install Plugins.
Sorry that is just not the case. I have updated the parent theme and the child theme extensively. The pop up color picker still appears behind the construction window block.
Also the Easy Plugin Update plugin hasnt been updated in the last 3 versions of Wordpress, making it a security risk. Using the method outlined in the link you provided changes nothing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi The grand conference theme requires v 7.1 of PHP for woocommerce
When i upgrade it to that version I get an error which says
“There has been a critical error on this website.”
When I upgrade it to any other version of PHP I get this error
Your PHP installation appears to be missing the MySQL extension which is required by WordPress
The only version that I get no error with is v 7.0
please help as i want to get woocommerce upgraded.
Hi,
Thank you for purchasing.
We replied your ticket. Could you please continue there. Thank you.
can someone look at my ticket #ticket/3052512
We replied your ticket. Could you please continue there. Thank you.
you mis understood my problem, pls review again
We replied your ticket. Could you please continue there. Thank you.
Hi In the Grand conference, can someone tell me which page i need to edit to change the word “By” to “From” on the event schedules panel on the front page
08:00 – 09:00 Grand Opening By Kevin Chase Chairman Tesla
Hi,
Thank you for purchasing.
We replied your ticket. Could you please continue there. Thank you.
I didnt raise a ticket for this …. please answer
You can use LocoTranslate plugin to translate/change theme and plugin strings. Please see detailed instructions here https://docs.themegoods.com/docs/grand-conference/translations/how-to-use-loco-translate-plugin-for-theme-translation/
Hi, I made a website in 2017 with this theme, and now when I need to change a couple of things in the page builder (theme version 2.3), It doesn’t work. Is the old page builder not compatible with current version of WP (6.0)?
If I update to latest theme version, will all my current pages (built with the old page builder) disappear?
Hi,
Thank you for purchasing.
All issues happened because you are using old version of theme.
Please update to the latest version of theme and all required plugins. It should fixes the issue. Please see detailed instruction about how to update theme here https://docs.themegoods.com/docs/grand-conference/getting-started/how-to-update-the-theme/
Once you updated the theme. Please register your purchase code as well. Please see detailed instruction about how to update theme here https://docs.themegoods.com/docs/grand-conference/getting-started/register-your-purchase/
Please also make sure you update all required plugins via Appearance > Install Plugins.
Thanks for quick reply. I have updated the theme, but I have the same problem. When I add a block “Speaker Classic”, all the settings disappears and are replaced by the text “undefined” when I update the page. This is displayed on frontend: We haven’t found any speaker that matches you’re criteria
Any idea of whats wrong?
Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
I will check the issue for you.
Done!
Hi,
I import the demo content and it show me it fail but the content look imported. However, when I edit with Elementor, the screen of website content looks weird. not full width for stretch section. I attached the screenshot here
https://ibb.co/b5nHzWZDo you have any suggestion?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi, Will I get an answer from your support system?
Hi,
Thank you for purchasing.
We just replied your ticket 8 hours ago and now we replied it again for you. Please note that normally it could get up to 1 business day as stated in item support policy here https://themeforest.net/item/grand-conference-event-wordpress/19560408/support
Thank you for your patience.
you replied 8 hours ago and it was totally not related to my question. You want to answer your clients that way? Thank you.
We just replied your ticket again a moment ago. If you read my previous reply carefully. Thank you for your patience.
yes, somehow you answered right after my comment here but not the support ticket. if you read the question carefully you don’t need to deal with multiple answer.
I like the theme but there are some issues that I can’t fix. Because the preview and “elementor” shows but the live site doesn’t. I created a ticket and waiting for an asnwer. I am sure they will fix it. So far I am happy with the theme.
We just replied your ticket. Could you please continue there.
Thank you for your help and support.
Wordpress said that some plugins are missing – Installation/Update Of Required Plugins Needed
This theme requires the following plugins: Grand Conference Theme Custom Post Type and Grand Conference Theme Elements for Elementor.
I dont find this plugins. Any idea someone?
Hi,
Thank you for purchasing.
First you have to register your purchase code, please see detailed instruction here https://docs.themegoods.com/docs/grand-conference/getting-started/register-your-purchase-using-token-key/
Then you will be able to install all premium plugins from Appearance > Install Plugins.
Ok thank you. It works!
You are welcome 
