4040 comments found.
I get error 502 for my recipe article when using the Penci Recipe What is the solution.. Thank you
Hi,
It seems you’ve embed the [penci_recipe] shortcode in a wrong place. Please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Plugin Penci soledad amp is crashing. how can i fix it? https://dalatmagazine.com/amp/
Hi,
I just checked on my testing site and I see the AMP still working normally. So it seems that’s something wrong with your end.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
1. Does it have ajax search? I mean, search results showing up in dropdown without having to hit enter? 2. How about Paywall? 3. Can user submit post from frontend? 4. Frontend login for users? 5. Post view count?
Hi,
Thank you for being interested in our theme.
1 & 2 & 3/ At this moment, the theme doesn’t support this feature. We have plans with those features – so, it can be added in future updates. We’re still consider about those features, because we’re thinking those features should be controlled from a plugin that specializes in that.
4 & 5/ Yes, the theme already supports those features.
Best Regards,
PenciDesign
I purchased the theme from you all. I didn’t realize we couldn’t have it on two sites. I’ll gladly take it off the other site, but I can’t get past the “Oops, We can’t detect your purchases. Please update your purchase code to continue.” You’ve locked up my site. I can’t even get to the dashboard to delete it!!! How do I get past this to delete the theme off of my site?
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
I just sent the contact form
Hello, I checked the box to be notified when there are updates to the theme. I am in 7.3.2 and I see that your theme is in 8.1.8
even in the backoffice it doesn’t tell me that the theme is to be updated.
Why is that?
How do you update your theme?
I install again the theme soledad.zip but V8.1.8 ? Via the backoffice ?
Thanks Regards
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
I buy theme. and import demo url : wp-admin/admin-ajax.php?action=penci_soledad_import&type=content&demo=194&_wpnonce=xxx not working—> error 500 Please check demo 194 not import.
Hi,
Thank you for purchasing our theme.
We’ve checked and all the demos can be imported without any problem. It seems there is something wrong with your end. Please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Will the PenciDesign team at some point in the future incorporate post templates to the themes?
Hi,
Thank you for purchased our theme.
Yes, In addition to the post templates built into the theme, we will be adding more single post templates inside the Cloud Template Library in the future. So, you can use it for your single post pages.
And next time, if you have questions, please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Hi. What exactly is an EU Vat Number? Is it the same as your European Identity number? Well, we have lots of tax numbers, but if it’s the national identity doc number, pls let me know so that I can go ahead with the process of buying? In any case, I’ll be checking all my income tax docs in a bit, but if you could explain about it on here too, I would really appreciate it. Thanks
Hi,
Thank you for loving our theme.
You can check more about the EU VAT information on Envato Market here
Best Regards,
PenciDesign
I was having trouble getting in touch via the support ticket as I’m a new customer. I bought the theme today. One question: What’s the diff between visual composer plugin and wp bakery plugin? Which one should I use? Thx
Hi,
We’ve replied to your email. Please check it.
Best Regards,
PenciDesign
Received. Thanks
Hi, Do you even have any plans to fix “Oops License not found” error page while logging into the admin? Its so frustrating to enter the Key everytime…
Hi,
Strange, if the system can’t find your purchase code, you just need to re-update it one-time and that message will never appears again. If you see it appears more than one time on your site – please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you. It seems something wrong with your end.
Best Regards,
PenciDesign
I login to the admin dashboard end of every month for maintenance. The message comes up everytime I login after a month.
Hi,
If so, please send us an email and we will check it to help you. It shouldn’t appears like that.
Best Regards,
PenciDesign
Sure.. thank you.. Will give you heads-up when it happens again..
Hi ! I’ve purchased this theme with my business account and having trouble logging into it. I was wondering if you’re able to help.
How do you change the 300×250 ad on the right hand side, inside a post on the soledad times theme ? Just below the News letter sign up.
Thank you so much
Hi,
If you want to get the support from us, please use the account you’ve used to buy the theme and create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Hi, I have the food blog theme, but I need to add shopping features on Home page the same way it’s done on the Soledad Jewelry theme (Personal blog and shop theme). Is it available to do so? Is it available to import this feature from a theme to another theme? Thank you so much!
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Hi. I need your advice, please. I like your travel blog themes a lot, especially this one https://soledad.pencidesign.net/soledad-travel-blog3/?morescroll=true&morenumber=4 Would you help me out by removing the top Instagram footer and maybe have at the bottom instead? Thanks
Hi,
Yes, of course, you can do that. We also replied to your email. Please check it.
Best Regards,
PenciDesign
Hi. Thx. I’ve just read your reply. I actually wanted to place the Instagram footer at the bottom of the page. I will contact u once I’ve purchased the theme. Thx again
I just upgraded from 8.1.7 to your latest update on two sites and both sites are now completely down after the upgrade…
Hi,
If you have problems with your site, please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Hi. I know nothing about web designing and wanted to know if I could replace your default images with those of mine. And I suppose I can do the same with your default blog content, right? I’m interested in a theme for a travel blog. Thank you
Hi,
Thank you for being interested in our theme.
Yes, of course you can do that for any demo. And you don’t need to know anything about the codes or designs to use our theme 
Cheers,
PenciDesign
Awesome. Thanks
Hello goodnight! Does it work normally on Wordpress 6.0 or should we wait for a theme update?
Thank you!
Hi,
We’ve tested Soledad with the WordPress version 6.0 and didn’t see any problem. So, you can go to update it.
But, one note: Maybe you’re using a plugin that isn’t compatible with WP 6.0, so if you have a problem after updating the WP, let’s check your plugins first.
And since you’ve purchased the theme – next time, if you have questions, please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
i have a soledad license for a project which is now expired. i am fine with it, but for another project, i am thinking of soledad.
so i would like to know what ‘support for wpbakery’ means. does it mean that the new version has wpbakery bundled (like other themes)
OR
that i will be able to run with my theme if i buy wpbakery separately.
Hi,
Thank you for loving our theme.
Yes – you can use the theme with WPBakery Page Builder – it is already included in the download package, and you don’t need to pay for any extra cost to get it to work.
Best Regards,
PenciDesign
when I use elementor editer, elementor-panel-state-loading in my site can’t disapear,why?
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Greetings, this template is very interesting and I would like to acquire it but first I would like to know if it is compatible with Blogger.com ie if it brings the compatible files that are: (.xml) ¿and if it does not bring them I can sell them apart? Thanks
Hi,
Thank you for being interested in our theme.
Unfortunately, this is a WordPress theme developed for WordPress only – not for Blogger.com
Best Regards,
PenciDesign
Thank you for answering, since it is not for blogger is there a possibility that you can sell me the files in .xml to use it on the platform I want to please
Hi,
Sorry, our theme doesn’t exist in the designs as .xml files. So, we can’t do that 
Best Regards,
PenciDesign
Hi,
Can I import different pages from different demos or I have to go with one demo type only?
Hi,
Yes – you can do that by use our Clound Template Library – check more on this video tutorial.
Next time, if you have questions, please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Hello
I bought a theme license 1 year ago and I am using it on my site. After a long time, today I encountered an activation error even though I have a license.
When I enter the license code, I get the answer that it is defined for a different site that belongs to me, but that site has not been active for a very long time and the license was never entered into it. I think there was a mistake, can you help me with this?
Respects
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Thank you, I will create a ticket.
