23243 comments found.
Support system on the website isn’t working. It redirects to Zendesk and Zendesk is saying the help center no longer exists. Please advise on how to contact Porto support.
Hello, @enviamexmarketing,
Our Support Forum is back to live again: http://portotheme.com/support please create a new support account and generate a support ticket, we will try to get back to you asap…
Regards, P-THEMES.
Hey, I did installed a demo into my website, but it’s look like broken, can you please fix it? www.lizzmedia.nl
Hello, @aemvisser,
It seems that you have Imported the Demo with any other page builder and using the other page builder now or edited with it…
Please note that if you Import the Demo with Elementor Page Builder then you can only edit and use it with Elementor Page Builder, and so on for other page builders as well, using other page builder might destroy the site.
So please go to Porto >> Setup Wizard >> Demo Content and Remove Content from there: https://postimg.cc/qh594wH0
And then try to Import the Demo again by following the video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Hope you will not find this issue anymore and if yes then please contact us via our support system with your site WP Admin Login details so that our experts will check and help you out in solving your issue.
Regards, P-THEMES.
The support link does not work and they do not answer my messages.
https://www.zendesk.es/help-center-closed/?utm_content=ptheme.zendesk.com&utm_source=helpcenter-closed&utm_medium=poweredbyzendeskI need help. Thanks.
Hello, @TomasMartinez1,
Our Support Forum is back to live again: http://portotheme.com/support please create a new support account and generate a support ticket, we will try to get back to you asap…
Regards, P-THEMES.
Hello. How can I change the background and text colour of the mobile menu? The main menu on a browser shows a nice white background and blue text but the mobile is black background and blue or white text.
Hello, @tmansolutions,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site now after removing the browser cache.
#side-nav-panel {
background-color: #fff !important;
}
Regards, P-THEMES.
I’ve been trying to contact support since following installation guide and not getting the result shown in the tutorial. After registering at the https://www.portotheme.com/support/ website I’ve been redirected to zendesk.de website. I am stuck with a ton of portotheme related addons installed and the website being messed up!
Hello, @rehmanmemon007,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/DJ7Pk0hQ it must be the cache issue at your end nothing else.
&
Really sorry for the inconvenience, Yes the support system is down because of some issue from Zendex, we are working on it with Zendex, and once it will be fixed from zendex, we will notify our clients here, so please be patience…
Regards, P-THEMES.
I just purchased the theme and performed the wizard to upload the construction demo but the slider did not upload. Getting the message : Slider with alias demo-construction not found. Tried to open a ticket but getting a support not available so posting the issue here. Thx
Hello, @Zibrix,
Yes, you are right, there is some issue with Importing Engine and the slider is not importing, so I’ll forward this to the development department for testing it in deep and fix it with the upcoming update of the theme, so please be patience and for now, you can use Porto Studio and Import any other Banner Slider with it on your site and change the images and content as per your requirements: https://postimg.cc/CBYT3Gdv
Regards, P-THEMES.
I just recently bought your porto Wordpress theme, i have install and setup my demo content for customisation of my website. i used the IT Services demo template. I have been having difficulty getting to change my footer layout to full width, The setting Theme Options > General > Footer Wrapper > set to Full. but won’t change. Please i need your help in resolving this.
Hello, @chichi00,
Can you please share the screenshot and also the live URL of your site with me for checking, so that I’ll check and help you out further.
Regards, P-THEMES.
i have sent a screenshoot. Also the website is currently on my local computer xampp server.
i haven’t gotten your feedback. where do i send the screenshoot
Hello, @chichi00,
You can share the screenshot here using this site: https://postimages.org/
Regards, P-THEMES.
Why “Porto Product Category” block in WP-Bakery is not showing the actual title rather it shows “Selected Products”. I am sharing the video which shows the problem.
I have set the title as “Laptop” and turned on “Show Sub Category Filter” but rather than showing “Laptop” it shows “Selected Products”
https://www.loom.com/share/684d67b635f042f28bc50d41df2fb778Maybe it has to do something with Extra Class as it have “selected-products” class in it but removing it fixes nothing.
Hello, @Watchklk,
I have just tested it at my end and it is working perfectly fine, please watch this video: Click to watch the video, it must be the cache issue at your end nothing else.
Regards, P-THEMES.
Please make a similar video and select “Show sub category filter” then it show “Selected Products” instead of the actual title and then if we click on any sub category then we can’t get back to the parent category.
Hello, @Watchklk,
I have just tested it with that option you told and yup you are right, it is not showing the title when enabled that option and when I inspected it, so I found that it has been hide using CSS, and that CSS is added in that element Code, here is the video: Click to Watch the Video, so we have hide it intentionally ass to hide the Sort BY title and also to look it feel better.
But it is not showing the old title as you explained above, so basically it is hiding that title, if you want to show that title then you can use the Porto Heading element just above that element and set as per your requirements.
Hope this make sense and clear enough now.
Regards, P-THEMES.
Why it says “Selected Products” instead, that is my main question and I am using the heading element but it is showing above the sub category, I want them aligned just like it gets aligned along with the sub categories.
And the other problem is that if I click on any sub-category then how am I suppose to navigate to the main parent category in the slider?
Video reference: https://www.loom.com/share/ed53ec629721435fb4e326d82180a054
Hello, @Watchklk,
As I told and showed in the video, If the title is hidden it still shows the Correct heading for me when I turned OFF the display none CSS, so the issue is on your site and we have to debug, please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
I removed the display:none css code but then it shows Slider Title, Sort By and still the slider title is not clickable so if I move from one category to another it will not let me navigate back to the parent category.
Reference: https://www.loom.com/share/e6f43890b4ff4b5b8067885ea726ea7c
Hello, @Watchklk,
I am sorry but we have to check it on your site, Can you please contact us via our support system with your site WP-Admin Login details so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
Hello Porto Team,
thank you for this great plugin. For my website (https://kbg-kochschule.de), I am using the Demo No. 33. I have a question regarding the mobile menu – right now, if I click on the mobile menu icon, the mobile menu appears as a side bar on the left side. Is it possible to make it appear on the right side instead? That would definitely be more intuitive to most users.
Thanks in advance The KBG Team
Hello, @kbgchang,
You have to go to Porto >> Theme Options >> Header >> Mobile Panel and choose the position as “Right”, it will work for you: https://postimg.cc/QHQcZCpY
Regards, P-THEMES.
Hello. On our onepager, on mobile, the menu isn’t closing after we select an inline link. How can we arrange that?
I tried a couple of javascripts, but can’t find the right solution.
p.s. I can’t enter support, zendesk tells me your company isn’t there anymore. Thank you for your help Jeroen
Hello, @wth,
Really sorry for the inconvenience, Yes the support system is down because of some issue from Zendex, we are working on it with Zendex, and once it will be fixed from zendex, we will notify our clients here, so please be patience…
Yes, It is always Open on Mobile you have to close it by tapping on any section on the Mobile screen except the menu, and this is because the One Page Demo menu works on the section IDs so it does not refresh the page it just takes you to the particular section on the same page right, and the menu closes when the page will refresh and in that case, the page is not refreshing so that is why it is no closing by itself. I hope this is all clear now.
Regards, P-THEMES.
Yes, but isn’t there an option so we can ‘fix’ this? If link is hit, close menu? And than in PHP or JQuery? That would be much better?
Something like this: <script> jQuery( ‘li.menu-item a’ ).on( ‘click’, function() { document.getElementById( ‘ast-mobile-popup’ ).classList.remove( ‘active’, ‘show’ ); document.getElementsByTagName(‘body’)[0].classList.remove( ‘ast-popup-nav-open’, ‘ast-main-header-nav-open’ ); jQuery(’.main-header-menu-toggle’)[0].style.display = ‘flex’; jQuery(’.main-header-menu-toggle’)[1].style.display = ‘flex’; } ); </script>
or
jQuery(function($){ $(’.mobile .x-nav a’).on(‘touchend click’, function(){ $(’.x-btn-navbar’).click(); }); });
I don’t know, found it on the internet Thank you
Hello, @wth,
No, Sorry to say that but there is no such option in our theme for it, so this requires Customization.
Regards, P-THEMES.
How can we arrange that? Where could i contact you through mail now, the support isn’t working?
Hello, @wth,
Yes, for the time being, you can contact me via my email aizazawan55@gmail.com with a theme purchase code PDF file for the verification purpose.
Regards, P-THEMES.
Hello, i have sent you an e-mail.
Hello, @wth,
Our Support Forum is back to live again: http://portotheme.com/support please create a new support account and generate a support ticket, we will try to get back to you asap…
Regards, P-THEMES.
Hi,
On individual pages I have the option to select a banner type and set the banner position. As my header is transparent I need to set the Banner Position to “Behide Header”. Which works great.
However for Woocommerce Single Product, Category and Tag pages, Even if I use the Page Layouts tool. There no option for me to set the Banner Position to “Behide Header”. Or I can’t find it.
Please help me or guide me. It’s urgent. Thank you.
Hello, @servonyx_dev,
For me it is showing and working fine on my test site: https://postimg.cc/McKN9WmN so please let me know, you are not able to see the entire view options section or only the particular option to set the banner position?
Regards, P-THEMES.
I didn’t know these setting were there. Thank You!
Is there no global “View Options”? That would makes things easier for Single Product, Category and Tag pages. But at the moment my issue is sorted. 
Hello, @servonyx_dev,
No, sorry to say that but there is no such Global option, but you can try with Porto >> Theme Options >> Header >> Header View.
Regards, P-THEMES
Your support site is down. I emailed to the address link there, but not sure it is working, so I’ll write through here.
I’ve made a website 2 years ago with your theme Porto for a Congress It had a Congress Program timeline, but now that page is not working properly https://14-congresso.adfersit.pt/programa/In the backend the info is all there, it just doesn’t show in the frontend.
Please advice. Thank you
Hello, @harraiano,
Really sorry for the inconvenience, Yes the support system is down because of some issue from Zendex, we are working on it with Zendex, and once it will be fixed from zendex, we will notify our clients here, so please be patience…
Please follow the below listed debugging processes one by one, Hope this will help you in finding the cause of the issue, Otherwise, please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and help you out if possible.
I. Make sure you have everything up to date (Theme, Plugins, Translations files)
II. Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI. If you have setup the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.Regards, P-THEMES.
Thank you for your reply Everything is updated, and I disabled all plugins.
The one that seems to be interfering is “Porto Theme – Functionality”
Now it shows the images and content, just not properly formatted,it has the code commands visible. I’m leaving the site for an hour with this plugin disabled so you can see for yourself.
Hello, @harraiano,
Now that is because of the Porto Functionality plugin and a Page builder plugin you were using on your site. Please activate both of these plugins on your site and check back, it will work for you.
Regards, P-THEMES.
It doesn’t work for me… for the page to show the content, the only plugin I need to have disabled is porto functionality, If I have it enabled the page is blank… Check it now please. – https://14-congresso.adfersit.pt/programa/
Hello, @harraiano,
Ok then enable it and turn ON the debug mode of your site, it will show the error on the screen, and also let me know your site’s PHP version.
Regards, P-THEMES.
thank you @PT-Support
ok, this is what the debug is showing:
...
Fatal error: Array and string offset access syntax with curly braces is no longer supported in /home/pg36951/14-congresso.adfersit.pt/wp-content/plugins/porto-functionality/shortcodes/templates/porto_lightbox.php on line 57
...
please advice
Hello, @harraiano,
Which PHP version are you using on your site?
Regards, P-THEMES.
PHP 8.0
Hello, @harraiano,
Please change your site PHP version as 7.4 and check back after removing the cache.
Regards, P-THEMES.
Great @PT-Support2, It’s working… Great support.
I realize I have included some shortcodes embebed in the timeline…
And it looks great!, you should upgrade your timeline to include that kind of lightbox 
Thank you again for your great support
cheers
Hello, @harraiano,
You’re Most Welcome…
Regards, P-THEMES.
Support site is down. Please fix ASAP. https://pthemes.zendesk.com
Hello, @xsports81,
Really sorry for the inconvenience, Yes the support system is down because of some issue from Zendex, we are working on it with Zendex, and once it will be fixed from zendex, we will notify our clients here, so please be patience…
Regards, P-THEMES.
Hi. Is Porto compatible with Wordpress 6.0 ? Is it safe to update ? Thank you
Hello, @shumo,
Yes, the very latest version of the Porto WordPress 6.3.2 is fully compaitable with the very latest version of the WordPress 6.0
Regards, P-THEMES.
Support site is down. Please fix ASAP. https://pthemes.zendesk.com
Hello, @jminst,
Really sorry for the inconvenience, Yes the support system is down because of some issue from Zendex, we are working on it with Zendex, and once it will be fixed from zendex, we will notify our clients here, so please be patience…
Regards, P-THEMES.
The sub menu is not working. https://willydogs.com/
Hi, The sub menu is not showing on the main menu and the mobile menu.
Support site is down. Where should we look for our questions?
The sub menu is not working. https://willydogs.com/
Hello, @Firouzeh2013,
Please go to Porto >> Theme Options >> Skin >> Custom CSS and comment out the CSS marked in this screenshot: https://postimg.cc/tYYs80BS
&
Really sorry for the inconvenience, Yes the support system is down because of some issue from Zendex, we are working on it with Zendex, and once it will be fixed from zendex, we will notify our clients here, so please be patience…
Regards, P-THEMES.
Hello,
Support site down? When I try to login, it redirects to this page:https://prnt.sc/sBd4vXnBNtGK
Regards
Hello, @wshou,
Really sorry for the inconvenience, Yes the support system is down because of some issue from Zendex, we are working on it with Zendex, and once it will be fixed from zendex, we will notify our clients here, so please be patience…
Regards, P-THEMES.
Hello,
Your support site has been down for a long time. Where can I write questions about your theme?
Regards
Hello, @wshou,
Our Support Forum is back to live again: http://portotheme.com/support please create a new support account and generate a support ticket, we will try to get back to you asap…
Regards, P-THEMES.
No, it doesn’t log into the old account. New to create does not allow.
Hello, @wshou,
You can create the new account easily… Can you please share the Login credentials and also the theme purchase code via my email aizazawan55gmail.com so that I’ll check and confirm.
Regards, P-THEMES.
Good day,
I am installing a demo but it does not bring me the header that has the demo. attached images.
image of my website https://www.bodyhelp.com.co/
Hello, @Lineas2021.
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
It won’t allow me to send support as this help center no longer exists
Hello, @Lineas2021,
Really sorry for the inconvenience, Yes the support system is down because of some issue from Zendex, we are working on it with Zendex, and once it will be fixed from zendex, we will notify our clients here, so please be patience…
Regards, P-THEMES.
Hello, do I need to purchase a license for wpbakery separately or do you update to the newest version along the theme? I bought the theme and it was on the latest version, but now it asks me to buy a license so I can update it
Hello, @mubali,
You can always get the latest updates of the Premium plugins with the Theme update in the Theme Package.
And there is no need to activate or purchase a new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
