23243 comments found.
Hello, I cannot edit page in elemenor and its loading please provide the soluction as soons as possible..????
Hello, @expertdev3112,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out accordingly.
Regards, P-THEMES.
I already sent you please check it!
Hello, @expertdev3112,
Ok now, please be patience, once the support ticket will be resolved, you will get the reply to your ticket accordingly.
Regards, P-THEMES.
Sorry for the bother, this is a theme that I rarely use, I want to try to use it but I don’t know how to eliminate this with red lines. https://postimg.cc/1VZHjFfF
Hello, @artidoro1006,
Can you please share the Live URL of your site with me to check, so that I’ll check and help you out accordingly, or share the URL of our Demo page on which that section is…
Regards, P-THEMES.
Hi i need many informations about this theme. I am very interested in purchasing this theme. In addition to the theme, is it necessary to purchase licenses or annual subscriptions for the plugins that are included in the theme or is the price of the theme all included? Thanks to the availability
Hello, @gangiaemi,
First of all, thanks for showing your interest in Porto WordPress 
You can always get the latest updates of the Premium plugins with the Theme update in the Theme Package.
And there is no need to activate or purchase a new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
Is it possible to create a side desktop main menu like the one on this page https://bit.ly/3MqVxBB ?
Hello, @T4Eskynet,
You can set the Pop Up Menu type like this on my test site: https://blackpearlspro.com/porto_support/ from Theme Options >> Menu as showing in this screenshot: https://postimg.cc/TpvjJ9mY
Regards, P-THEMES.
how can i install plugin of porto+elementor??
Hello, @expertdev3112,
Please go to Porto >> Theme License and deactivate the theme from there and then again activate the theme with same purchase code.
After that go to Appearance >> Install Plugins and try to Install the plugins from there one by one, Hope this will work for you, Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
is that working on elementor and theme adons ?
Porto VC Addon is enabled but not effective. It requires Visual Composer to work. its show me this notification and i want to use emementor is it fine and working properly ?
Hello, @expertdev3112,
Porto VC Addon is only for the visual composer version, so it will not have any impact with Elementor.
Regards, P-THEMES.
hi, can anyone help me when i install plugin its give me ajex error how can i install recommeded plugin ?
Hello, @expertdev3112,
Please go to Porto >> Theme License and deactivate the theme from there and then again activate the theme with same purchase code.
After that go to Appearance >> Install Plugins and try to Install the plugins from there one by one, Hope this will work for you, Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello;
I couldn’t find where to edit the categories section on the left in the Shop19 demo. Could you please let me know how and where can I edit it? Thank you.
https://prnt.sc/jqdV6zvLTvLcAlso, products and categories are not visible on the home page. How should I do the settings here?
Hello, @ftoprak,
When you edit Shop 19 Demo home page you will find an element named “Porto One Page Category” right and there is no option in the element set to change/set the categories as per your requirements, It will take/show all the Products Categories that you have into Products >> Categories, so in order to add new Category you have to create a Product Category into Products >> Categories and it will automatically show on your homepage using Porto One Page Category element.
And on your site, the categories have not shown the products and I think it is because you have not selected/set the products for the particular categories, so please go to products >> category and set the products for particular category and save changes and check your site after removing the browser cache.
&
If you want to change the name or Icon from the left sticky menu you have to go to Product >> Categories and edit the particular Category you will find the Icon and name of the Category so you have to change the name of the category and icon from there and save changes then the menu icon and name will also change please see this screenshot: http://prntscr.com/kl2s5g
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/04/2022. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
There are categories and products. Now I have added an image to the category, but I still cannot display a product or category on the left menu or on the main page. Is there something I’m missing?
https://prnt.sc/UOKNZUcAw2Xl https://prnt.sc/Edzp8pLFSuEUI’m trying to figure out the demo. If I figure it out and do what I want, I will make a new purchase anyway. But it wouldn’t make sense for me to make any purchases after I couldn’t understand and figure it out.
I solved the problem, it was caused by my mistake. Thank you for your support. I’ll review it and come back to purchase later.
Sound’s Good!!
Question, does each blogpost have different options to show the layout (not the single post)
Also, is it possible to write a specific SEO for each post or do you have any plugin that is compatible with Porto to suggest?
Is there a SEO page attached or All in One SEO is to suggest?
Hello, @Mrnicoo,
No this is not possible, you can not show the different layout for posts on blog page.
And you can use the Yoast SEO plugin, it is compaitable with our theme.
Regards, P-THEMES.
what about russian localisation?
Hello, @tatianatutova,
You can easily translate the theme in any language using Loco translate plugin as per your requirements.
OR you can use WPML, Polylang as well, our theme is fully compaitable with it.
Regards, P-THEMES.
Hello. Small Recommendation. In WpBakery Builder we cant multiselect the Post Meta.. It will be good if we multi select the meta..
Hello, @Deva89,
Thanks for sharing the suggestion/feature request with us, I have submitted your idea as a feature-request to our team so that they can consider for future updates. Have a great day!
Regards, P-THEMES.
Hello, Please, Porto is compatible with last version of wordpress 6.0?
thanks
Hello, @Joaquim_,
Yes our latest theme is fully compaitable with the latest version of the WordPress.
Regards, P-THEMES.
Hi. my client has a registered version of your theme. How do I remove the animation on hero element? Se example here: https://www.socialsellingcompany.dk/sparring-med-linkedin-ekspert-eva-sachse/
Hello, @InCloud_dk,
Can you please ask your client to contact us via our support system with theme purchase code and account so that our experts will check and help him out in solving the issues.
Regards, P-THEMES.
Hello, I have bought your theme and installed it. Then I have imported demo data of Cleaning services. All worked perfectly except main menu of that demo. I couldn’t get visible it. Could you please help me on this ?
Hello, @morflame,
Please make sure that you have selected the Main Menu from Appearance >> Menu: https://postimg.cc/9r1C5ryc
Otherwise, please contact us via our support system with your site WP-Admin Login details so that our experts will check and help you out in solving your issues.
Regards, P-THEMES.
Hello,
Its already 4 month or more maybe that I use porto theme, and my experience with porto is holly shit.
1 month you were trying to open an account for me because I have a lot of bugs on my site, then finally you did that, but the account was with the wrong email, not in this account which I buy porto theme, dont know why, but as I didnt have time so I started use with that mail.
Then you answer to my questions within 3 days, but when you answer I didnt get the answer of my question, I get for example ‘‘give us your account details’’ answer nonetheless I give it already on my message.♀️
Now dont know why the support account doesnt work the link which they give me I cant open.
So please dear support advise me what can I do, how can we solve this problem. I am writing already my 2nd bad review.
P.S dont write that there is no account on this email, and im writing wrong, I said already that you open account on my other email Jasmineghazarian97@gmail.comJUST FINALLY SOLVE MY PROBLEM, PLEASE
Hello, @BabajanyanSipan,
Actually, this is not true at all, we didn’t take a month in creating a simple account for anyone, and also we did not reply to any ticket after 3 days, except if you created the ticket late Saturday night and the other day is the weekend a Sunday and on Monday we replied those tickets…
Now, I think you did not read the comments here above, Our support system was corrupted last week and we are trying to recover it, so for the time being we create a new support system here: http://portotheme.com/support and on the new support system, you have to create a new account and generate a new support ticket for your issue. Hope this makes sense.
And please try to contact first to support and then blame and give reviews, some times the company has the hard times, and being a loyal customer, the customers have to understand it and have some patience.
Thanks for your understanding.
Regards, P-THEMES.
ok, great you delete my message, but can you even help me to create an account?
Hello, @BabajanyanSipan,
Please share your theme purchase code PDF file with us via email at newsmartwave@gmail.com with Subject Porto WordPress Theme, so that our experts will check and help you out in creating the support account.
Regards, P-THEMES.
Hello, @BabajanyanSipan,
I have just confirmed from the support department, and they said that they replied your email, please check your email reply now.
Regards, P-THEMES.
Why is installing the demo content so difficult, I read the header and footer issues on the chat here, and yes i am having the same problems. What is the quick fix
Hello, @taiger,
Can you please share the screenshot of your issue and also the live URL of your site having issue so that I’ll check and help you out with this.
Regards, P-THEMES.
Hello I bought this theme but header isn’t importing. I have tried all page builders but the header does not import and. I need to deliver this job to my cllient pleease. Look into this and fix it
Hello, @Almushtara,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Here is my site wp admin details please help me import header for consulting 3 demo
Hello, @Almushtara,
Please do not share any confidential information here as this is public platform, so that Is the reason I have removed it, please contact us via our support system here: http://portotheme.com/support and share the detail there.
Regards, P-THEMES.
Okay but have you checked my issue now and. Is it resolved ?
Hello, @Almushtara,
I have just confirmed from the support department and they said that they already replied to your support ticket, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards, P-THEMES.
So is there any other way ?
Hello, @expckeys,
Actually, you are checking the column settings see image: i.is.cc/1eeyWDui.png and in our image I showed you the widget settings see the image: i.is.cc/1eeELD2s.png please check the widget settings that is in the column I hope you will find it.
Regards, P-THEMES.
Hello
All of a sudden, the Add to cart button disappeared Theme is all updated, using the child theme, and everything Need immediate help, site is live
Thanks in advance!
Hello, @pno,
Can you please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and help you out?
Regards, P-THEMES.
Done! Waiting for your response Thanks in advance
Hello, @pno,
Now, please be patience, once the support ticket will be resolved, you will get the reply to your support ticket accordingly.
Regards, P-THEMES.
The official support link is gone and they don’t answer questions about bugs in their latest release. How can I get help now?
Hello, @michaelbaierl,
Our Support Forum is back to live again: http://portotheme.com/support please create a new support account and generate a support ticket, we will try to get back to you asap…
Regards, P-THEMES.
Stil a 404 after logging in or creating a new account.
Maybe you can help here – all custom fonts are gone on all Porto related sites that I maintain. According to the changelog this should be fixed in the latest version, but it’s still not working in the latest version. How can I get custom fonts back?
Hello, @michaelbaierl,
Please try to create the account and log in here: p-themes.zendesk.com
And let me know the result.
Regards, P-THEMES.
On https://p-themes.zendesk.com/ I receive a 404 after logging in.
Hello, @michaelbaierl,
Please try to remove the browser cache and cookies and try again with this URL: http://portotheme.com/support it is working fine for me and for other customers as well.
Regards, P-THEMES.
The Support link does not work and you haven’t answered my messages \https://www.portotheme.com/support/?envato_item_id=9207399
on login, it says page doesn’t exist.
I wanted an easy friendly and user friendly theme, this is proving difficult. I would like to request for a refund. Alot of bugs and issues been face since purchase.
Hello, @chichi00,
Our Support Forum is back to live again: http://portotheme.com/support please create a new support account and generate a support ticket, we will try to get back to you asap…
Regards, P-THEMES.
