667 comments found.
Hi,
I need to change my domain under which my license is issued. My username is ronb1982, and the purchase code ends with *3a3c4c.
Please switch my domain from gobuybeats.com/community to blog.gobuybeats.com, and also please reactivate my purchase code (I was getting a “code not valid” error when submitting a ticket even though it is the same exact code I was issued).
Thanks!
Best regards
Thanks – I submitted my details through the form, and I will wait on your reply regarding my purchase code reset.
Dear Sir, Madam,
I would like the purchase code to be reset and tried it using the purchase code reset form. I installed Kentha a long time ago. I don’t remember the domain beccause it was one of many that I no longer use and/or were deleted/discontinued. Using the resetform ( because it is a required field ) I enterd: http://sorry-I-dont-know....nl
Licensee: DigiReus
Purchase code: ***f2eed
If you need any more info to reset the code, please let me know.
Kind regards,
Carmelo DigiReus
Code reissued, thanks 
Have a nice day!
please reset my code for use this domain: garnierpro.es
Hi, please compile the purchase code reset form, available from qantumthemes.com/help desk
Thanks
Great theme! Though it doesn’t have the greatest speeds when combined with the Radio (and can’t shrink the player if using the KenthaRadio plugin) but great work all round.
Hi! We can provide a full audit for the website to improve the speed with multiple methods, please contact our helpdesk for a deep analysis and list of actions to take.
As general suggestion we recommend Cloudflare and the plugin “Cloudflare Super Page Cache”
Hello, I bye Kentha theme yesterday , I test it first in my server www.dunamiswebservices.com, them deactivate to use it in www.radiostereoresurrecion.com, but now is a message that said I can not use it here, because is register in another domain. Can you reset it for me please.
Jaime
No problem the code has been reissued, regards
Are you using Cloudflare?
I’m sorry sir the question is not linked to our product, I don’t have an answer to your question. If you need technical support to optimize your website speed, our helpdesk will help you.
Regards
And second layer also not working with that 3d background.
The layer works but background is not visible.
The small thumbnail can’t be visible in the 3d rotation because that is another layer and the Astroidz background must stay on top on the perspective… But the contents (the menu and sidebar) are visible and working fine
https://www.dropbox.com/s/b8rimon7jpqer08/scr%202022-06-11%20at%2011.04.06.jpg?dl=0Ok and how did you fixed related posts?
I just had confirmation related posts are fixed and the theme is already updated on themeforest
Hi, i see related is not visible on this page https://qantumthemes.xyz/kentha/demo12/release/wave-anthem/ but on others without that 3d background it’s visible.
You’re right. The theme and the demo have just been fixed. Thanks for your kind hint
Was it hard to find?
Nobody noticed before
I mean how did you fixed it?
This ticket is about support topics and is not answered on the forum.
social media options are random, no tick-tok, no telegram, no discord… how can these options be added
tried to ask support but helpdesk states purchase code invalid, it is the same purchase code that activated theme
Hi, about the access issue that could be caching please send us a mail at Support@qantumthemes.com and indicate please the purchase code and forum username.
About socials, the available ones are the most used, since there are about 2000 socials out there. Everybody wants to add some, we simply provide built in support for the most popular.
Tik tok you can’t share just publish.
Telegram and discord are not as popular as the others.
I mean when te site is complete with all of it’s content.
Hello, I’m sorry I don’t understand the question.
Ok, everything build with wp bakery can you switch without rebuild the pages? Same for releases and podcast?
Nope, we have 2 categories of demos, each demo is for its own page builder
Ok do i need elementor pro for the demos?
Absolutely not, our theme adds a lot of elementor widgets, all you see in the demos is made with the free version.
Hi, one more question when switching from bakery to elementor are the releases and podcast deleted two? I mean created when bakery was active.
Hi! You should start building the website directly with your favore editor choosing from the demo compatible with that editor to avoid this case, so every page is compatible.
Hi, something is wrong with the new techno demos. Tested with gtmetrix and they give error same on pagespeed insight.
Gtmetrix is unable to calculate a page with a realtime 3d animation as it thinks it’s always loading. Is not a theme problem is the tool that is not meant for this type of technology.
Oh sorry for that
Oh nothing to be sorry about you can use a better tool called webpagetest for a much better insight on the ranking factors and performance details.
Hey, i tested the techno demos on webpagetest and they seems to be very slow compare to the other demos.
Yes, and with “webpagetest” you can see what is caused by: it stays recalcualting the rendering because it thinks the animation is rendering. So you should just “exclude” that from the calculation and make the right calculation on your own.
Correct testing for a website: disable the 3D animation, make the speed test, improve the site and then switch it back on.
I see we also have 2 404 images in this demo, causing delay. This test is more indicative
https://www.webpagetest.org/result/220607_BiDcQP_8GF/3/details/ This is another top selling music theme (10x loading time) https://www.webpagetest.org/result/220607_BiDc72_8HM/so you can’t even make a comparison, Kentha performance is unmatched by any other music themes. And others don’t even have non-stop music player, TTF, sound spectrum, waveform, animations and other features….
If you’re looking for performance, you can go with a “hello theme” or in the pro themes for wordpress, there is no competitor making our same loading times.
Ok thank you for the info!
no problem
Hi, is it possible to switch from wp bakery to elementor?
Hello, yes, from the admin you have an option you can use to change. The available plugins and demos will adapt to your choice.
please reset my code, i submitted 2 emails, 1 Helpdesk support – we shouldn’t be waiting long to reset them.
how long does this take?
4 emails in 3 hours is quite a lot considering we are in Europe and is 4am… Please avoid spamming, we reply everybody within reasonable time.
Thanks
Hello,
I want to try this theme again. Pre-Question: When you install the main demo, does it now look like the exact demo or just a lot placeholder images like that is in your demo video install? I want the exact copy, can you please explain
Hi, it will look identical to our demo site, since we use royalty free images and design elements created by us.
I would like to change my home page to be similar to https://qantumthemes.xyz/kentha/demo10/ i have right now a different format. Can you tell me the name of the widgets used on demo 10 please? I am trying to see if i can change the homepage only without having to reintall the whole theme in order to get demo10 as a homepage.
Hello, I just exported it for you, this is the whole homepage structure, just edit a new page in “text” mode and paste this. Once done, switch to wpbakery backend mode to edit.
https://pastebin.com/vtiiw46vI see your support is expired, if you need further help, please extend the service in order to allow us providing a better help.
Best regards
thanks! 1 last question, there are 6 audio tracks which seem to come from a widget the theme comes with. This is under the Featured Music Of The Week section, do you know the name of the widget? i was looking under carousel but i can’t find it. I like it because the buttons show under each project artwork when hover over.
are they widgets?
I see your support is expired, if you need further help, please extend the service in order to allow us providing a better help.
https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support Kentha support helpdesk: https://qantumthemes.xyz/manuals/kentha/knowledge-base/support/Best regards
Pre Sale cuestion: I want to use the theme to create “a catalog” of rock bands from my city. Each Band would appear in ARTIST and should show all the info inside each band: discography, videos, photos, Booking, player, social profiles, etc. The question is: Is the amount of ARTISTS that could be uploaded unlimited? I would need to upload at least 200 bands. If the theme allows this, I’ll buy it. I wait for an answer, thanks!
Hi, there is no limit, you can have thousands. You can use Kentha to create special pages with Elementor and create from scratch special archives with slideshows, carousels and group of bands divided by genre, location or other parameters.
I bought the theme recently, and for some reason I can’t see my support tickets, it asks to enter the code, but when I enter the code, the message: Purchase code is not valid.
The strange thing is that I had already entered the code before and the support had accepted it. I didn’t understand what happened.
Checking your status please hold on, thanks
I can’t find your helpdesk registration from your username. Which email did you use?
good theme, small things like Remove Author and Date is important, how do we easy without installing third party plugins and fiddling remove this?
Hi and thanks for contacting us, for tech support please renew the support service in order to contact our helpdesk, I’m sorry but we don’t provide support when the service is expired, in respect to the customers who are paying for it, I’m sure you understand.
thanks!
Hi of course i understand!! in this case i have done it my self, but you should do this as default settings for others.
There is no “switch” for this, it can be achieved with some coding that our support can provide but is not a checkbox or a simple task, for this reason I suggested using our support, which can guide you through this implementation or do it for you.
I’m trying to get some support regarding the theme I purchased from you today. I’ve logged into your ticket support, but I dont see anywhere I can request some assistance. Should I just ask for help here in the comment feed?
Hi, in the first page of the Support, click the link ” request support” for your specific theme and you’ll be promoted to enter a ticket. You need a profile with your purchase code to enter in each specific support channel.
Full info is available in the manual, under the page “support”.
Best regards
Hi, I have been trying to submit a support ticket, but your help desk keeps saying my purchase code is not valid. I purchased the Kentha theme on April 25, 2022. How do I fix this?
My support question is: Can the home page not scroll and be a full cover image or video? Basically, like the artist demo but does not scroll. My goal is to simply have my pages fixed and fade in and out from each other. Documentation says the footer can’t be deleted so I know this may be a problem. Just want to know if it is possible to do on my own just using your theme and plugins.
Thanks
Hello, about the helpdesk issue please email us to support@qantumthemes.com providing your helpdesk email and purchase code, we will check and fix your profile.
About your question, do you mean creating some splash pages without scroll with a single content per page? I think we can help you achieve this…
Okay, thank you. I’ve email support and yes, splash pages without scroll with a single content per page, such as Music/Releases; About; Store/Shop; Contact etc. Of course other pages may have to scroll such as a Store/Shop, but I think you get what I want to do. Thanks
Also, the documentation instructions aren’t clear on how to edit or simply replace the demo content pics and audio files with my own. It would be great to just be able to just switch all the content in a particular demo such as DJ Producer or Hipster with my own and keeping the theme exactly like it is. For example, for the Hipster demo I cannot find where to simply replace the home page forest background. I’ve been racking my brain and looking every where. It’s no where in customize. It’s not where the Home page background would be. How would I do this or where is it?
Hi, the images are the featured images of the single contents. The only images posted in the page are section backgrounds. The procedure depends on the editor of your choice. Please feel free to open a new ticket adding the link to your website to achieve this change, we will provide the correct procedure depending on your current demo.
Best regards
Where are the WooCommerce shop demos? I can’t seem to find it …I’d like to see how the shop pages and archive look
Hi, sorry but your profile is not linked to a license so can’t provide support, please use our helpdesk and open a ticket using a valid purchase code, thanks
hi.
import 10.6 SAMPLES AND LOOP SHOP ?
Yes it matters but there is not that template “samples and loops!.
Hi, everything you see is included, is another home page.
