491 comments found.
Hello! I’ve just received an email about the new update for this theme. Where can I find it? Is it possible to update the theme through WordPress? Thank you.
Hi there,
Thanks for writing in! Please follow these instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I missed the sale on this theme. Will there be another sale soon? Thank you.
Hi there,
Well for that theme, we don’t have any active campaigns at the moment. Sorry about that.
You can always subscribe to our newsletter to receive notifications about the latest news and discounts.
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Thank you for letting me know.
Hi there,
You’re welcome.
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Hi i have purchased the code and put the activation code but its not working. kindly please help on this.
Hi there,
Please take a look at the following article.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Mikado Portfolio part of
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I tried to register with email id soniquebis@gmail.com but i am not getting verification code on my mail
Hi there,
We have verified your account manually, so you should be able to log in now.
Support
Mikado Portfolio part of
Qode Interactive
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now it says my password is incorrect and when i am trying to do lost password email not coming
Hi there,
I have sent you the password reset, please check. If you are still having issues, just please contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
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i have send an email manually
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
Support
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My WP is in 5.9.3 version. Is your theme compatible? It’s saying only until 5.8.x . Thanks.
Hi there,
Thanks for writing in! Our team is working hard to get all the themes up to date with the current versions of plugins and extensions. But since there have not been any significant changes from WP 5.8 to WP 5.9 or 6.0 you can update your WordPress version without any issue.
Support
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Thanks. So we are gonna buy the theme!
Hi there,
Glad to hear that.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, i have one questions: https://sabbatjahr-planen.de/ziele/bundesstaat-rajasthan/ a gallery is included at the top of the destination. I have stored 5 photos and still one spot remains white / empty, what can I do?
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Mikado Portfolio part of
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Hi, a couple of pre-sale questions
1. What is your recommended monetization options for google ads (header/posts/pages)? (do you have plugins included that provide google ads integration? If not what would you recommended for usage with your theme?)
2. Can MailChimp newsletter be integrated?
Thank you.
3. I also would like to replace the default paragraph/text font to Poppins (https://fonts.google.com/specimen/Poppins). Can I do it from within then theme options?
Hi there,
Thanks for taking an interest!
1. To add Google Analytics please follow instructions from the article linked here
You also can add any add in the form of an image for sure, and to connect to google ads in the form of a plugin or including the script. You can read more about it here.
2. Contact form 7 that we use does have an integration with MailChimp for sure.
3. Yes, you can add another font within our theme options. there is a variety of Google fonts available, as well as you will be able to add custom fonts.
We hope this helped and let us know if you have any additional questions.
Support
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Can I use all the images downloaded to my library after demo import? I saw somewhere that we have to buy widgets and images from shutterstock? if so how do I know which images are free and which one are copyrighted?
Hi there,
Thanks for writing in! We do not own the copyright for the images featured in this theme. The images in question are only used for presentational purposes in our demos. These images cannot be used on your website unless you purchase the license from a stock image website yourself.
If you need assistance with this our team will be happy to direct you to the links to the images so please submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
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Hi there! demo import is stopped at 40%. Please help me out asap. I configured all the server set up nicely. But elementor base demo import in not working. Why?
Hello,
If you are perhaps using some cache plugin, please deactivate it. It’s recommended that cache plugin stays deactivated during demo import and while the site is still in the development stage.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Mikado Portfolio part of
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This theme is impossible to install! it simply doesn’t work. I have done everything you recommended, increased resources on the server, tried the xml option but nothing works. I would like an immediate reply. Please don’t ask me to contact your support team, I have sent multiple emails and they simply don’t respond
Hi there,
If you have a request open at our help center could you please provide us with your request ID so we can check, since we could not locate any request from your Envato username?
If you still have issues contacting our support team you are more than welcome to send us a mail to our help center providing your purchase code in it and our team will check this and help you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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demo import is stopped at 40%
Hello,
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article Recommended PHP Versions And Resources And How To Set Them.
Also, if you are perhaps using some cache plugin, please deactivate it. It’s recommended that cache plugin stays deactivated during demo import and while the site is still in the development stage.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello there, Is the issue fixed with the Instagram connexion ? I can’t connect and have this message : “{“error_type”: “OAuthException”, “code”: 400, “error_message”: “Invalid scope field(s): basic”}”
I don’t have installed the last theme version yet but before to do it I’d like to be sure that the issue is fixed with the last version please.
Regards.
Hi there,
It is, if you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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I have the latest version of the theme in use and the Instagram feed is still not working after months of updates and attempts. I still get a “fatal error” please address this. Thank you.
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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How to set WPML language switcher in mobile version?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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hello. i lost my purchase code can I get it again?
Hi there,
To find you purchase code please follow instructions from this article – Where Is My Purchase Code?
Support
Mikado Portfolio part of
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I have sent multiple emails to support and have seen the question asked here in the comments.
Would you please provide the author, title of the icon pack, and a link for the icons used on the backpack traveler theme. An example of the icons I am asking for can be found on the demo page Baleares page, just below the picture slider at the top of the page, (the ones showing here are – Beaches (Palm Tree), Dog-Friendly (Dog My Love Photo), Restaurants (Piece of Pie), Overnight (Hotel icon), Camping (Tent icon), and Low Budget (Wallet icon). I understand that Mikado paid for these and that I must purchase the rights as well; but please, provide a clear answer on where these can be found exactly. When I go to the author link provided earlier in the comments, there where over 19,000 pages.
Please answer the following:
What is the Authors name on Shutterstock -
What is the exact name of the icon pack -
Do you have a link that goes directly to that icon pack (if so, please provide it) -
Respectfully, Bill
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, and one of our support agents will check with the designer of the theme if the links to Shutterstock images are available and assist you with any theme related question. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, how can I use Elementor with this theme? I wanted to design the Destination page and there is no button for create with Elementor!
Hi there,
Thanks for writing in! The theme comes with both Elementor and WPBakery demo content so it depends on which demo content you have imported. If you need assistance with this please feel free to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
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Hey, I checked again and I uploaded the Elementor-Demo, but when I open the destination.. I cannot choose Elementor to create my own ones.
Hi there,
Please navigate to Elementor > Settings >General and check if BackpackTraveler Destination is checked. Once it is you will be able to edit them with Elementor.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Thank you!! That was the problem.
And one more question – it always shows my name and logo under the page.
I don´t have activated the Autor-Part in BackpackTraveler-Options. How can I remove this?
Hi there,
Glad we could help, please for any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, the instagram widget doesn’t seem to be working even though I’ve connected my account in the theme options section. I dug into the logs and can see that this is the error being returned from the instagram API:
{ “error”: { “message”: “API access disrupted. Go to the App Dashboard and complete Data Use Checkup.”, “type”: “OAuthException”, “code”: 200, “fbtrace_id”: “A8vKo6mhoEapuUt6NCN6ziD” } }
Does the Qode App need to be updated to fix this?
UPDATE: I can confirm that the issue is with the “Qode Social Feed” Facebook App. I fixed the widget by creating my own Facebook App and updating the code for the plugin (backpacktraveler-instagram-feed) to use a token ($instagramAccessTokenLongLived) generated in my new FB App.
Hi there,
Thank you for reaching us! We are glad that you’ve managed to resolve this in the meantime.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, after updating theme, all my destination url doesn’t work, I get alwais 404 error… I can edit my detination post but the permalink is broken also as a preview… why? I need help please any ideas on how to fix? Thanks Daniela
Hi there,
Thank you for reaching us!
This is most likely related to .htaccess file. To regenerate .htaccess file and configure your URL structure please go to Settings > Permalinks and choose the Post name option and make sure to Save your changes so that your settings can be applied.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Mikado Portfolio part of
Qode Interactive
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We want to have full blog post on main page – not just excerpt. How can this be done?
Using Antigua
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Please help, I would like to redirect to a special page when people click on the button under related articles of a destination item. It’s the feature of the right of a destination item.
I wanted to redirect to a page with two images, one that redirects to a destination item, and the other to an article. How can I do that ? Is it possible to change the link of this button ? or is it possible to delete the button ?
You says the theme is for beginners but really I’m struggling with it. 
Thank you Have a nice day
Cyrielle
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include URL of the destination item and attach screenshots of the section you are referring to and one of our support agents will gladly help you.
You may also find this article helpful – How To Set Up The Sidebar On Single Destination Items When Using The Backpack Traveler Theme, and you can also check video tutorial for Backpack Traveler Theme in this link.
Support
Mikado Portfolio part of
Qode Interactive
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Hello! is it recommended to install the child theme? Will future updates reset the changes I make if I install the parent one?
Thank you.
Hi there,
Thank you for reaching us!
Child themes are useful for adding your own code snippets to a theme and keeping them safe from theme updates. For more info about child theme, take a look at this article: What Is A Child Theme And How To Install It
If you have additional questions, please submit a ticket to our Help Center and one of our support agents will assist you.
Support
Mikado Portfolio part of
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