183 comments found.
Hello I just bought the theme, I installed and activated it. After installing the various recommended plugins, I end up with an HTTP 500 error that prevents me from accessing my site. Nothing since. I could try uninstalling and reinstalling Wordpress but I’m afraid of losing my license
Hi there, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Hi,
I am getting a white screen when I activate the beaver plugin. When I deactivate it, my site works again. But the lay-out is broken. Can you please assist?
Thanks.
Gr, Wietse
Hi there, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin and FTP credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
I assume I shouldn’t provide my login credentials here??!
Could a possible solution be that I download the previous version of the beaver plugin? Because a few month’s ago, it worked fine
Please open a ticket in the helpdesk and my colleague will assist you.
Hello, i’m getting white screen of death. Haven’t used your theme for about 6 Months now. What is the problem ? Last time i checked the theme it was working normal, what did you guys do ? You fucked it up!
Hi there, probably WordPress, theme or plugins are not up tp date. Next time please open a ticket here – support.vamtam.com. Regards: VamTam
Many themes are on sale. Why don’t you give a discount?
We have many themes on sales now – https://themeforest.net/user/vamtam/portfolio?page=2
That wasn’t the answer to my question, but it doesn’t matter anymore. I was going to buy the theme but when I researched and tested the issues I discovered a lot of technical issues. Also “Wp Bakery, elementor” etc. It’s too bad it wasn’t made with such an editor. It is both much more expensive and has serious technical problems. I will not buy anymore.
Latest update breaks the individual service page template (the one with the menu on the left). Max Mega Menu & CubePortfolio are still a nightmare to optimize for faster loading on a mobile device, same as they’ve been for years. I rolled back to a previous version, will wait until things are stable again to update.
Hi there, you should update WordPress, theme and plugins. If you have third party plugins deactivate them. Indeed Cube Portfolio and Max Mega Menu are tricky to optimize for mobile devices. In general themes with slider, animation and other fancy moving parts are making the mobile optimisation difficult. Regards: VamTam
Actually, it is 14.4 that breaks the layout. 14.2 seems to work fine. Regarding speed, I deactivated the Slider and I am using WP Rocket + Redis + Varnish + Cloudflare Enterprises. I’ll try to figure it out with WP Rocket support. What is so frustrating is that CubePortfolio and Max Mega Menu create issues every other update even when excluded from features such as Delay JS, Remove Unused CSS, CCSS, etc, I suspect because of the way how they are integrated.
Hi there, I tested locally 14.4 and it works without flows. Ensure all plugins and WP is up to date. Deactivate third party plugins ro rule out conflicts. Re-upload WP, theme and plugins to rule out missing or corrupted files. This is the standard testing procedure. We also use WP-Rocket and we’ve done the best possible optimisation possible with Slider and so many animations – https://landscaping.vamtam.com/ . CDN also helps a bit. It is a simple rule – the more Javascript the worse the result. Regards: VamTam
Hi there, can you please open a ticket – support.vamtam.com providing admin and ftp credentials for this installation. We will look into it. Regards: VamTam
Jetpack is causing the mysterious sidebar to appear yet again. I put in a ticket for a bug (though support has expired it is a “known bug,” for those thinking of buying the theme search sidebar and you will see just what the bug is). The response was inadequate and rude. This is a known bug that shows its ugly face every few months. Before you ask or assume, I am not an idiot, and yes all plugins, themes and WordPress are up to date as well as caches cleared to immediately respond to your other elementary responses.
Sorry for your experience. What is your ticket number to check the communication with the support team. Currently we are not aware of any bugs related to Jetpack.
Hi, Since the last version of Beaver Builder Plugin, my website is crashing with your template, no plugins activated, only beaver builder and the template Landscaping, if i activate Beaver builder, critical error and my website is down, please can you do something quickly ? Many thanks
Hi there, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin and FTP credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Hi, I know the cause of the issue, and all websites with landscaping and Beaver Builder 2.6.0.3 (updated today) will crash, please check quickly with your dev team, they will face the same problem. I just go back for now to the previous version of beaver builder and everything’s okay, but just tell this to your dev team, they will have the same problem, and all users of landscaping template too Many thanks
It crash with landscaping v14.3 and Beaver Builder 2.6.0.3, last version for both
I only have the template, and the plugin beaver builder activated, nothing more
The support team doesn\t have access to this board and without admin credentials it is hard to comment on what is causing this issue. Try deleting the theme from the admin panel and then installing it again. I just installed the theme here with the latest 14.3 version and it works fine – https://landscaping.demo.vamtam.com/
I have some issues with the theme after purchase, some content was missing after import a demo content, I already opened a ticket #76482, but am getting a too late respond from the team, and still the problem is not fixed.
Thank you for opening a ticket, As far as I can see my colleagues have heled you.
A while ago my issue was fixed, a ticket was open couple of days before. Thanks
Sorry about the delay, Unfortunately the configuration issue take time to get fixed.
Hi, The website crashed after the last update. And my technical support period is over.
Hi there, If you report a bug you don’t need a support licence.
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
The tab to manage Testimonials in the admin panel sidebar has disappeared, meaning that you cannot add or edit reviews.
To determine whether it was an issue on my side, I created a test website and imported the demo, and the problem is also present on the demo import. The tab for Testimonials is not there, and in the case of the demos, the animated loading icon is infinitely spinning, and on the Classic Demo, the layout is broken.
You will be able to replicate the issue by doing a demo import; alternatively if you log in to the demo website and everything is up to date, I suspect, Testimonials will not be in the sidebar.
I’ve submitted a support ticket with the login details to the demo import I have completed. Thank you in advance for investigating this bug.
Thank you for opening a ticket. My colleagues will reply shortly, Regards: VamTam
Hi. I’m using the projects module for showing a grid with the projects and it was working fine but I realized that now there is an error. I enabled the option for opening the project picture or pictures in a lightbox (“Simplified project page in a modal”) and now, when clicking the picture, it shows the error “AJAX Error! Please refresh the page!” and de Devtools console shows this one: “Failed to load resource: net::ERR_TOO_MANY_REDIRECTS. jquery.min.js?ver=3.6.0:2 GET https://xxxxxx/ net::ERR_TOO_MANY_REDIRECTS… Any idea which can be the problem? Thanks!
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Friend, I imported the demo content but Home comes with a sidebar, which I can’t find the option to remove. How to remove the sidebar only from Home?
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions | | Log In
Thanks so much! VamTam
Hi there,
It seems that the Jetpack plugin (included with/needed for this theme) v10.7+ is incompatible with the latest version of the theme. This is what’s causing the left sidebar issue that many others have commented about. Are you able to release a theme update that makes these two compatible rather than asking me to send a support ticket? My support has expired, but this is clearly an incompatibility issue for many others, too.
Thank you!
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Hi there,
As mentioned – I know where the issue is coming from. It’s a theme incompatibility with the Jetpack plugin. I also mentioned that my theme support expired. I don’t particularly want to pay $60 to submit a ticket for a theme/plugin incompatibility. The last theme update was released about 6 months ago. I’m simply asking if you will release a theme update that fixes the incompatibility. Based on previous comments, it’s an issue for many others as well and should be covered by a theme update, not personalized support.
Thanks!
HI there, if you are reporting a bug you don’t need a support licence. Please open a ticket providing admin credentials. However I am not aware of issues coming from the latest theme version. The latest version is from 25 of may -https://vamtam.com/changelog/. So probably you are running an old theme version. Regards: VamTam
How long does your support take to respond? I have the same issue with the weird left sidebar appearing on every page for no apparent reason. I logged a ticket over 24 hours ago.
Hi there, I am sorry for the delay. What is your ticket number? Regards:VamTam
74803
As far as I can see my colleagues have replied.
I use v13 but the ‘projects’ are not working after 2 month use. Is this a bug?
Hi there, I am not aware of any bug related to the latest version.
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
I am also having the issue with the left sidebar being on all pages now and can’t disable it. Is there a quickfix for this?
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Can we update our php version to 8.0?
Hi there, yes you can. Regards: VamTam
I can’t disable the left sidebar on the homepage. It was fine until yesterday and before an update.
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Please provide a refund. This theme advertises Elementor, but does not explain that none of the demo data is Elementor. Thank you.
I purchased this theme thinking it was built on Elementor. The demos are not Elementor compatible. If you think that building new pages with Elementor means compatible, you are not right. In any Wordpress theme you can build Elementor page from scratch. You do not need any compatibility. Please do not confuse the customers. Your theme don’t have any pages that made with Elementor. You are providing false information.
Hi there, first of all, you can always get a refund if you are not happy about the theme for any reason. Demo data has little to do with compatibility. Out of the 20 plugins, we support and the theme is compatible with, only 5 has demo data that comes with the theme.
Regards: VamTam
