732 comments found.
Hi, Is there a possibility to change the licence key of the theme? I had a problem where my client when I passed the website locked the hosting account and wordpress and he doesent want to pay now. Can I ask you to change my license key I can use the theme somewhere else but so he cant use it. Thank you this licence key is 29ad66b2-fa4c-48cf-a12f-c903416ce51c
Hi, stress situation, this is out of theme author management, i guess you should write to themeforest support directly
ops I writed to main support can you please delete this.
I got this from Envato Team : We’re sorry to hear about your issues working with the item. We don’t actually create any of the items sold on Envato Market, and because of this, we can’t help with questions that are specific to individual items. To receive assistance for this item, you’ll need to contact the author.
Also, authors personally manage purchase codes and license keys so they have the proper tools and resources to check this on their end.
Ha ha, strange answer from envato – the only thing i can do is track the purchase code, but i can’t cancel it. But write to enovathemes@gmail.com i have an idea
headers not showing on live preview. please help
Hi, please send your link with the logins to enovathemes@gmail.com for inspection
sent
what email? I don’t see it
On the mobile version of the site users have to click twice on a product to add it to cart. Is there a fix for this?
This happens on the item description page.
Hi, do you mean in the single product page?
On the product page (single product page) when I click ‘add to cart’ it doesn’t work on one click, it has to be clicked twice, where as if I’m on the Category page (multiple products page) the add to cart button works on one click. I have emailed you the link to your gmail account.
I checked that and don’t see the issue – on single product page, when you click on button it adds product with page re-load (default woocommerce behavior ), on category page it adds with ajax. I guess that you see and you get the feeling that it should be clicked twice
On an item page you have to click ‘add to cart’ twice for a product to add to cart it should only be one click
Can you send a video to enovathemes@gmail.com
Sent
me aparece un error:
Warning: gzuncompress(): data error in /home/impadocc/public_html/ferred.co/wp-content/themes/equipo/includes/menu/custom_walker.php on line 25
Hi, could you send the link with the logins to enovathemes@gmail.com for inspection
ya lo envie
Did not understand
Hello,
how am i able to translate the features implemented with wp bakery. For example the popup menu on the footer, Widget elements, Header “My-Account” and so on. They are not integrated in the Loco Translate Plugin.
Best regards, Andreas
All the translations are also found in the enovathemes-addons plugin language, just make sure you configure them
Hi, I am trying to import Demo data for equipo but it fails. I get 500 error. Can you please help
Hi please send the link with logins to enovathemes@gmail.com, will help
No worries, I have import demo data manually.
Hi, after installing the theme, location PNG and phone PNG does not show. I send an email for support. Best, utcguys
Just wrote you
Hi, I emailed you the credentials.
Ok, checking
Theme doesn’t want to update and moves very slow
Hi, let me inspect, please send the link with loginst to enovathemes@gmail.com
How do you remove the popup that appears when landing on site?
Hi, go to the wp dashboard / headers /active desktop header and using backend editor remove the last element
Hi, can you indicate where I can translate a few English words into Dutch. It concerns the text Quantity and Subtotal in the shopping cart. I use Loco Translate, but the translation does not work with this. Thanks in advance
Hi, you should also translate enovathemes add-ons plugin language file
Thanks. Problem solved
How can I show the brand logo? I couldn’t find image attached option in Woocommerce attributes Settings!
Hi, make sure the variations swatches plugin is active, make sure the brand attribute type is set to image
i need Support
have two error in the template
Warning: file_get_contents(): https:// wrapper is disabled in the server configuration by allow_url_fopen=0 in /home/ferreteria5/public_html/domus/wp-content/plugins/enovathemes-addons/enovathemes-addons.php on line 2274
Warning: file_get_contents(https://ferreteriadomus.cl/domus/wp-content/themes/equipo/images/icons/arrow.svg): failed to open stream: no suitable wrapper could be found in /home/ferreteria5/public_html/domus/wp-content/plugins/enovathemes-addons/enovathemes-addons.php on line 2274
i´m Sorry mi English is bad, but need help please
ok, waiting
bye
Hi, please enable it from pho.ini settings as it is required to make the SVG images work
I couldn’t add the brand’s company logo. There only show brand name,
Hi, make sure the variation swatches plugin is active and make sure the brand attributes type is set to image, after that you can add images
Hi there,
Love your theme! But how do we change the favicon through wp-admin?
Kindest Regards
Hi, it is WordPress default, go to appearance / customize / site identity
Hi,
I just update the theme to 2.1 via Envato Market plugin but WPbakery is still not not updated.
How do I update WPbakery to 6.9.0?
Thank you.
It should be 2.2, I guess the developers didn’t publish it yet
Just updated to 2.2 but WPBakery is still 6.8.0.
I just checked it is 6.9, could you send me your link with logins to enovathemes@gmail.com
My emails are not arriving because they are marked as spam. I have selected: Out of stock visibility > Hide out of stock items from the catalog
Products are still visible in shop page (catalog). Even after reset woocommerce > status > transients (and more).
Hi could you please remind your email, will search in spam
I partially solved the problem. The sold out products are no longer visible in the shop page. I have reconfirmed all products to be visible in catalog and search results. I did this by bulk in my product page.
After this I reset the transients. But it is still showing on my homepage (recent/new products grid)
Did you delete all the transients with transients manager plugin
I have removed all transients with the Transients Manager plugin. sold out products are still visible on the homepage
Ok let me inspect, once again send the link with logins to enovathemes@gmail.com
Hi, you did no install or did not activate the wp bakery plugin
I bought the template less than 2 months ago, is the WPBakery plugin not included in the theme?
It is included, when you install theme, it asks to install required plugins, J’s composer is included
This is the message of WP BAkery: In order to receive all benefits of WPBakery Page Builder, you need to activate your copy of the plugin. By activating WPBakery Page Builder license you will unlock premium options – direct plugin updates, access to template library and official support.
Yes, that is true, we include WP bakery with in-stock license, it means you are free to use WP bakery with theme without activating the license, but you will get updates with theme updates
How I can update the theme?
The best way is to activate and configure the envato market plugin
I updated the theme, but the problem continues.
What issue?
The home page does not load. https://safety-lotomaster.com/
I can clearly see it, opens even on mobile
I can only see it on mobile… (all pages), but on PC or laptop, any page can’t be seen
Could you please send the link with logins to enovathemes@gmail.com for admin settings inspection
After installation of themes as per the manual, the Banners and Title section are not working correctly! Also couldn’t show the brand logo on the page.
Hi, please send your link with login info to enovathemes@gmail.com for inspection
Ajax product filter is not working. In the admin panel, when i tried to add the Ajax product filter in the shop widget, the drag and drop feature in the filter attributes is not working.
fyi, i have tried deactivating the other plugins assuming there will be some conflicts, but unfortunately, it wasn’t working either.
Please advise how to address this issue.
Please write from profile you bought
Hello, I have a problem with building the mega menu with the brands. I try to find a way to put pictures of each brand, but I never succeed. I beg for your help. I really appreciate any help you can provide.
Hi, first make sure the brands attribute type is set to image (make sure the woocommerce variations swatches plugin is active), after that you can change each image of each brand
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