6344 comments found.
hello I purchase the IMPREZA theme but not able to find xml file for demo import
Hello,
Take a look at this Guide on demo import.
If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
Hello. Why when I download latest version (8.8.7) it downloaded as 8.7?
8.8.1 i mean.
Hello,
The updated version of archive will be uploaded to the ThemeForest within several days. For now, you can update the Theme via WordPress dashboard.
Hi! how many times can i use the theme?
Hello,
Each license purchased allows you to activate the Theme on one production site and one staging/development site. To use the Theme on multiple production sites, you’ll need multiple licenses.
I like this template and would like to buy it, can I get a discount?
Hello,
We only offer a discount during the sales which happen once per season. You can subscribe here if you want to get a notification once the next sale starts.
Hello, how can I get the latest version of wp bakery? I updated the theme to its newest version but wp bakery is still at version 6.3
Hello,
If your Theme is activated you should be able to update bundled plugins, including WP Bakery, at the WordPress “Plugins” page.
If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
Hi there. I’m trying to import the Multi-Purpose demo, but it’s been “spinning” for hours. It has imported some of the demo but not all of it. I even went to my hosting and increased all the size limits. Any thoughts?
Hello,
Usually, this issue appears due to a lack of memory, deactivate all 3d party plugins and try importing again. If it won’t help, we recommend increasing memory_limit to 256M, max_upload_size to 50M, and max_execution_time to 300, ask your hoster to increase these values for PHP.
If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
Hi there,
We are plugin developers, and one of our plugins (MarketKing) has an issue with displaying the [products] shortcode while Impreza is active.
We are finding the issue goes away when the ‘Upsolution Core’ plugin is deactivated. After a quick search, I found there are other reports of similar issues: https://forums.envato.com/t/woocommerce-products-short-code-is-rendering-as-a-text-with-impreza-theme/407919
Is this something you’re familiar with, do you have a possible solution, or at least can you give us more information about why this happens, so we can look for a solution?
Thank you for your help,
Hello!
At the moment it’s possbile to enable WooCommerce related shortcodes in the Impreza > Theme Options > Advanced, just switch off the “Disable extra features of WPBakery Page Builder”
Thank you so much! it works.
Hi I have e-commerce website when i enabled UpSolution Core plugin CC field not working but when i disabled it’s working.
Here is link: https://alainmartinez.com/iceland/Kindly solved my issue.
Thanks!!
Hello,
This case needs more data to investigate its reason, please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team could investigate.
Thanks in advance!
thanks
can you answer me on ticket?
This issue takes some time to investigate, we’ll reply in the ticket you created.
Background videos will not auto play on mobile when the hide video width set to 0px? Any ideas how to get videos playing? This is called from row settings.
Hello,
Since iOS 10 video autoplay policies were changed, so on iPhones with iOS 10 background videos will play automatically if they don’t have a sound (and some other criteria described in this article). Since iPad OS 13 background video plays automatically on iPads by default.
If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
Hi! Is it possible to make a switch in woocommerce as in the screenshot – https://pastenow.ru/H3AR4 And how can I display woocommerce products in one line as in the screenshot: photo 1/3 + description 2/3? Thank you.
Hello,
At the moment Impreza theme doesn’t provide the feature of switching grid layouts while browsing the page. Please create a feature request on the Support Portal, we’ll consider implementing this feature in one of the next updates.
As for the product page layout, you can implement it the way you want by creating a relevant Content Template.
If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
Hi!
I’m currently using the Impreza theme. On one of my pages, I use the popup (modal) element and it contains an embedded iframe YouTube video. When I add ?autoplay=1 to the iframe src url, I get a weird bug: the video autoplays as expected when I open the modal popup, but when I close the modal popup, the audio replays (even though the modal popup and video are no longer open/visible). Any thoughts on what the issue might be and how to resolve it?
Thanks!
Hello,
This case needs more data to investigate its reason, please create a ticket on the Support Portal and provide details.
Thanks, but I’m past the support time frame. Could you tell me if the popup modal uses Magnific Popup?
Hello,
You should now be able to create a ticket, please check.
I created a new ticket – thanks!
Hello. I wasn’t able to respond to ticket #55626 because my temporary extended support expired (understandable), but did want to let you know that the latest code you provided worked. Thank you!
I was also going to put in a separate feature request with possible solution, so will include that here, too, in case it’s of interest.
The ultimate objective is to have the YouTube video autoplay when the popup opens. With the current code that works on Firefox (via the autoplay=1 parameter on the video embed URL) but, for example, not on Chrome.
I found a script that uses the YouTube API to play the video when visible, and that appears to be working with the popup on all desktop browsers and also Android devices (but not iOS). It would be fantastic if this functionality could one day be incorporated into the popup feature.
Here’s the script that’s working for me (cross browser/device except on iOS, where the user still has to press play on the video):
https://gist.github.com/bdombro/662070c66a5314d007eea594a446f5d2Only change that I made is subbing jQuery for $. A comment in the code states that it only works with one video, but I’ve tried it when there’s multiple popup triggers on a page (each with a different video in the popup), and it works just fine.
Thanks!
Hello,
Thanks for your feedback! We’ll consider implementing this feature in one of the next updates.
Hello there! I need to slide an entire content (row that contains a text and an image). How can I do that? Thanks
MC
Hello,
At the moment Impreza theme doesn’t provide such feature out of the box. Please create a feature request on the Support Portal, we’ll consider implementing this feature in one of the next updates.
I have a valid IMPREZZA License. I am working on my site but from time to time I need to check how a DEMO works to add that design way to my site. I realized that alive DEMO doesn’t allow to import a DEMO. Only if we activate the license. I wonder if I can do it with my valid license without any inconvenient. But importing a DEMO would be very useful. Thank you
Hello,
We designed the Theme in a way that Demo import only works with an active license. You can still copy sections from Live Demos, but copying the entire demo site requires an activated license.
Note that you can also use the activation for the development site, which also allows using Demo import.
If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
hi I cant tell by your intro but it looks like its a front end editor now? or is it backend also?
Hello,
You can use any editing method you like. Both backend and frontend are available.
If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
Hello,
a client’s website uses WordPress 4.9.8 and Impreza 4.4.1. Will the update to the latest WordPress and Impreza version go smooth, or I should expect any issues?
Hello,
We implemented several tools, including the content updater, to make the transition smooth. However, when you update from an old version, it’s better to test the update on the copy of the site first.
If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
When will the developers add the functionality to select the site header and footer in categories? We are waiting for this functionality for two years.
Hello,
We plan to implement that functionality in Impreza version 8.8 or 8.9
Subscribe to the relevant feature request https://help.us-themes.com/impreza/tickets/46482/
i cannot import the demo link, also license not activation not working in dashboard, i raised the support ticket till not yet solved my issue.
Hello,
Please check the instructions in the ticket you created.
Hi, we were writting in privat ticket but there is no option to answer you. I need help from you to update my old theme with new php. Please could you help me? You ask me for full copy of my site. Yes of course, please do it. Thank you
Hello,
You should now be able to reply in the ticket you created. Meanwhile we’ll proceed according to your confirmation.
Hi there, since your last update, the sequence of images & content on the following page is incorrect. The moment the screen width drops below 900 px, everything bombs out: https://pro.immoafrica.net/submit-listings/ – is there any easy way of fixing this? Thanks in advance.
Hello,
You can set up the sequence for relevant Rows in their “Columns” settings tab, by using the “Reverse order for columns stacking” checkbox. If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
Hi there, since your last update, the sequence of images & content on the following page is incorrect. The moment the screen width drops below 900 px, everything bombs out: https://pro.immoafrica.net/submit-listings/ – is there any easy way of fixing this? Thanks in advance.
Hello,
You can set up the sequence for relevant Rows in their “Columns” settings tab, by using the “Reverse order for columns stacking” checkbox. If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
Hi, thanks for the swift response. The thing is, your suggestions are already in place. What I am trying to tell you is that your last update broke this setting. If you look at our site, you’ll see that the 1st column setting does NOT have the “Reverse order for columns stacking” selected, but the 2nd one does. The 3rd column does NOT have it selected, but the 4th one does. So it’s all the way it should be, yet, the moment the screen width drops below 900 px, those settings are not respected. This leads us to believe that it’s not an error on our end, but that a bug crept in in your last update. If you could kindly investigate and revert, that’d be hugely appreciated. The theme otherwise is the best we’ve ever used, keep up the great work! Thanks, J.
Hello,
Please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team could investigate. Thanks in advance!
