4037 comments found.
Hi, when I install plugins I got this: Fatal error: Unknown: Cannot use output buffering in output buffering display handlers in Unknown on line 0
Hi,
Do you using the latest version of Soledad – version 8.2.0? If not, let’s update the theme to the latest version by following this guide first and try it again. If you’re using the latest version and the issue still appear, please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
please reset my licence, i sent you mail with domain name
Hi,
We’ve replied to your email. Please check it.
Best Regards,
PenciDesign
Hello,
Since the soledad 8.2.0 update, my site has gone down. My hosting has already backed up, and with a new update, the site went down again. What to do? I’m 24 hours without a website.
Regards
Hi,
It seems that’s something wrong from your end or you’re using a plugin that caused this problem – Please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Soledad is in many respects a very nice theme…
....but!..do not forget to revoke the license before you play with other themes. It is unfortunately only possible to revoke the license (and use it for another domains test) directly from the installed Soledad theme, installed on the domain you put the license code into.
I have just spent time installing WP and Soledad, as I had deleted all data and files on a Soledad licensed domain…only because I forgot to revoke the lincense before deleting all data.
Other theme developers of course code in possibilities when trying to license a domain when the license code is already tied to another domain.
1. do you want to revoke the liceses from already licenseddomain xxxxxx
This has been so annoyiing, that I prefer to use other themes….unfortunately as iSoledad is a great theme.
Hi,
Thank you for loving our theme.
If you have issues with the licenses, just need drop for us a line and we will be happy to help. Please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Hi, My category mega menu is broken, it shows all the categories instead of showing the subcategories. Can you please help me with this issue.
Hi,
Please make sure you’re using the latest version of Soledad – version 8.2.0. If not, let’s update the theme to the latest version by following this guide.
In the next time, if you have questions – please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hello, I have 2 Soledad licenses and I would like to reuse one of them for a new site for a client. But I can’t revoke the license because the test site is no longer active. Can you help me to revoke the licence? I can give you the purchase licence number… ? Thank you in advance for your answer
Hi,
Yes, we’re happy to do that for you. Please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Hello, I’ve been using your theme for quite some time now and I’m having a serious issue with my site now. Whatever demo I’m trying to use the homepage and everything else is messed up and also I can’t use elementor plugin since its breaking my site and showing There has been a critical error on this website message on a blank page whenever I try to activate the elementor plugin. I know that I need to renew the support for you to help me but I’m asking is there a quick known solution to this issue? Thanks in advance, BR.
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
presale question : I have used soledad on other websites, but I would like to purchase two more licenses for new projects. I would like to know : Is there a way to modify how pagination looks on paginated posts? To make them display a big previous/next button instead of pages, for viral listings? Does WPRocket add any value to this theme or are all speed optimizations already included in Soledad?
Hi,
Thank you for loving our theme so far.
1/ By default, WordPress doesn’t support this. But, if you want, we will help you to do that with a custom hook. No problem with this 
Just drop us a line via our support forum or send us an email via our contact form and we will help you with this.
2/ You can use WP Rocket or don’t use it if you don’t want. It doesn’t affect the site speed. If you don’t use WP Rocket, you can use W3 Total Cache – it’s free and still gets great speed for your sites.
Best Regards,
PenciDesign
Hey guys, I just installed your theme which I bought about 1 year ago. First you tried to force me to register your theme on my website.
1. If I had received a similar message after buying your theme, I would have asked for a refund immediately. (P.S. I immediately deactivated your cheeky message on a red background in the WordPress dashboard).
2. it is none of your business where I use your theme!
3. i use the theme on as many sites as i want. When I bought it, I assumed that was exactly the case. Just like with the absolute top themes like Astra, Blocks and so on.
You write that you want 59 USD per page at once? A year after I bought the theme? I’m not completely stupid and pay 59 USD per page.
4. i was not able to install only the template. I wasn’t even asked if I wanted to select only the template design when I selected it. This is also NEW. Right after I bought your theme it worked fine. Now it doesn’t.
So my question is how can I undo the import of the demo data?
5. Then immediately again criticism of the Installtion.
You are cluttering up the left main navigation with 7 entries? Seven? (Soledat, Penci Slider, Archieve Templates, Post Templates, Portfolio, Header Builder, Penci Block)
And I don’t even have all the plugins installed.
Sorry guys, you can fit so many entries on one option page. Imagine that there are people who use other plugins and therefore need a place for them in the left main navigation.
6. So far, I use your theme only on a “localhost” page. (locally on my computer) With just a little programming work, you could easily recognise that this is a local development page.
I uninstalled Demo Pages and then installed Demo Design without data. That was my mistake because I did not read correctly. Sorry!
Hi,
Please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Hi – how can i have the markup for recipeyield in soledad penci recipe? I’m seeing an error in search console for dozens of pages for “Missing field “recipeYield”” – can this be fixed easily?
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Our site is not live but on pages that we post/add, there is a banner image of wordpress that shows up every few paragraphs, where do we change that image? we can’t find that anywhere to change that single image.
Hi,
It seems that’s from the option for Custom HTML Code/Google Ads to appear after X paragraphs. You can change or remove it via Customize > Single Post Options > General.
Also, since you’ve purchased the theme, so next time, if you have questions, please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Totally get it, we will do that, and that was it by the way. Thank you. We looked all over for that!
Hi, Do you have any documentation about how to set up TikTok Feed Widget in sidebar? Can’t figure out …
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Pre-sales question: does your theme support ACF and CPT and are there blocks to show the data in the front end? Also is there a ajax live search option that can be activated for the search bar?
Hi,
Thank you for being interested in our theme.
At this moment, the theme doesn’t support this feature. But we have plans for this feature in future updates. You can follow our theme to see when it is released.
Best Regards,
PenciDesign
Hi,
For all support questions – please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hello, Soledad Update Changelog Version 8.1.9 has been written as 8.1.8, please modify
Hi,
It’s already 8.1.9 – please check it again.
Best Regards,
PenciDesign
Can the “Mobile Middle Bar” also be transparent like the header on desktop? I’d like to know this before purchasing – is this a function in the theme, or does it need further customization?
Hi,
Thank you for being interested in our theme.
At this moment, it’s not. But, we can add more this feature in the next update version of the theme, so no worries about this.
And if you need this feature applied now, our support team can help you to do that with a line of custom css code ( you just need to copy and paste it to the Custom CSS box from the theme and it works ).
Best Regards,
PenciDesign
I was a huge fan of this theme. It’s very versatile with very helpful customer support and fast replies. However sadly I am losing faith in this now as a WP Bakery user, as all the updates and exciting new features are for Elementor. While we’re still being promised that these will “eventually” be added for WPB users, all I’m seeing is yet more updates and additions for Elementor again while the WPB version is now quite a long way behind – with no sign of the promised updates. Very disappointed.
Hi,
Thank you for loving our theme so far.
Yeah, I’m here and can confirm with you that all the features added to Elemnetor will be added to WPBakery Page Builder in the next 1 or 2 updates. So, just wait for it 
The reason why it is slow to add to WPbakery is because we need more time to add the same features to WPBakery, we also have many improvements for WPbakery in the near future. Just need to give us a bit of time and you won’t be disappointed. Hope you can understand it
Also, in the next time, if you have any question/feedback, please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
I get error 502 for my recipe article when using the Penci Recipe What is the solution.. Thank you
Hi,
It seems you’ve embed the [penci_recipe] shortcode in a wrong place. Please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Plugin Penci soledad amp is crashing. how can i fix it? https://dalatmagazine.com/amp/
Hi,
I just checked on my testing site and I see the AMP still working normally. So it seems that’s something wrong with your end.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
1. Does it have ajax search? I mean, search results showing up in dropdown without having to hit enter? 2. How about Paywall? 3. Can user submit post from frontend? 4. Frontend login for users? 5. Post view count?
Hi,
Thank you for being interested in our theme.
1 & 2 & 3/ At this moment, the theme doesn’t support this feature. We have plans with those features – so, it can be added in future updates. We’re still consider about those features, because we’re thinking those features should be controlled from a plugin that specializes in that.
4 & 5/ Yes, the theme already supports those features.
Best Regards,
PenciDesign
