Discussion on Phlox Pro - Elementor MultiPurpose WordPress Theme

Discussion on Phlox Pro - Elementor MultiPurpose WordPress Theme

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Hey Guys! Pre-purchase question: is it possible to connect the newsletter form in your theme with a MailChimp? What I’d need to do to make it work?

Hi. Yes of course. Mailchimp has a WordPress plugin that is compatible with the Phlox. Please check out the Mailchimp website for the configuration details.

Hello, i need developer support. Woocommerce thumbnails as gif file not supported in your theme. I submitted the tickets and didn’t get any help from you. Your team member said, he submitted my ticket as urgent to developers but they didn’t solve my issue.

Hi. This is reported to our dev team. thanks for reporting this. We appreciate your patience while we check to apply the necessary changes. We will be in contact via your ticket at our help center.

No one solve my issue! just waste of time :(

Hi again, based on what we talked to you and the problem solved. if you face any other issues please contact our help center

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hi, i was trying to make a ticket but i get this message: Averta Support Center Error message Cannot read properties of undefined (reading ‘status’)

This is my question.

when i use the demo importer, none images have been imported.

any idea how i can solve this?

ps. i use an offline wamp server to test and make wordpress websites.

thanks

Hi. Yes unfortunately local servers have this problem in common and it`s not specifically related to the Phlox. Normally there is a configuration problem that is causing this. Please check the connection from your local server to the main Phlox website and make sure it works. www.phlox.pro If that`s OK, then try increasing the PHP memory and timeout limit.

Let us know

Pre-Purchase Question : I like the look of these template : https://demo.phlox.pro/shop-electronic/?r=landing-pro

However is it possible to make it all a bit smaller as the size of the images, text etc I feel are a little too big for 1920×1080 and could do with being scaled down slightly.

Also can you customise woocommerce product page layout?

Thanks

Hi. The Woocommerce pages including archive pages like the Shop page and also the single product page are not editable via Elementor. It`s a general limitation of Woocommerce. Also please use our help center to submit a ticket in case you need help.

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Any chance you can answer support tickets!

Hi there, I am sorry but, we have accepted your refund request So we cannot provide you support any more.

Regards

Hi, If i buy this theme can you give Ui Desin File ( Figma)

Hi, I am afraid not.

So, any how is it not possible to get Figma file please, i want to purchased

Hi. You are welcome to join the Phlox community but please note that the Phlox theme does not have a Figma UI design file or any other design file. I am sorry about that

Regards

Good morning, since some time ago and after waiting for several updates, an error persists in the plugin code related to an undeclared function.

Attached is the error: Call to undefined function auxin_is_post_type_allowed() in /var/www/vhosts/soundit.com/httpdocs/wp-content/plugins/auxin-pro-tools/includes/general-hooks.php:63 Stack trace: #0 /var/www/vhosts/soundit.com/httpdocs/wp-includes/class-wp-hook.php(307): auxpro_add_post_types_metafields() #1 /var/www/vhosts/soundit.com/httpdocs/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters() #2 /var/www/vhosts/soundit.com/httpdocs/wp-includes/plugin.php(476): WP_Hook->do_action() #3 /var/www/vhosts/soundit.com/httpdocs/wp-settings.php(598): do_action() #4 /opt/psa/admin/plib/modules/wp-toolkit/vendor/wp-cli/vendor/wp-cli/wp-cli/php/WP_CLI/Runner.php(1291): require(’/var/www/vhosts…’) #5 /opt/psa/admin/plib/modules/wp-toolkit/vendor/wp-cli/vendor/wp-cli/wp-cli/php/WP_CLI/Runner.php(1212): WP_CLI\Runner->load_wordpress() #6 /opt/psa/admin/plib/modules/wp-toolkit/vendor/wp-cli/vendor/wp-cli/wp-cli/php/WP_CLI/Bootstrap/LaunchRunner.php(23): WP_CLI\Runner->start() #7 /opt/psa/admin/plib/modules/wp-toolkit in /var/www/vhosts/soundit.com/httpdocs/wp-content/plugins/auxin-pro-tools/includes/general-hooks.php on line 63 Fatal error: Uncaught Error: Call to undefined function auxin_is_post_type_allowed() in /var/www/vhosts/soundit.com/httpdocs/wp-content/plugins/auxin-pro-tools/includes/general-hooks.php:63 Stack trace: #0 /var/www/vhosts/soundit.com/httpdocs/wp-includes/class-wp-hook.php(307): auxpro_add_post_types_metafields() #1 /var/www/vhosts/soundit.com/httpdocs/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters() #2 /var/www/vhosts/soundit.com/httpdocs/wp-includes/plugin.php(476): WP_Hook->do_action() #3 /var/www/vhosts/soundit.com/httpdocs/wp-settings.php(598): do_action() #4 /opt/psa/admin/plib/modules/wp-toolkit/vendor/wp-cli/vendor/wp-cli/wp-cli/php/WP_CLI/Runner.php(1291): require(’/var/www/vhosts…’) #5 /opt/psa/admin/plib/modules/wp-toolkit/vendor/wp-cli/vendor/wp-cli/wp-cli/php/WP_CLI/Runner.php(1212): WP_CLI\Runner->load_wordpress() #6 /opt/psa/admin/plib/modules/wp-toolkit/vendor/wp-cli/vendor/wp-cli/wp-cli/php/WP_CLI/Bootstrap/LaunchRunner.php(23): WP_CLI\Runner->start() #7 /opt/psa/admin/plib/modules/wp-toolkit in /var/www/vhosts/soundit.com/httpdocs/wp-content/plugins/auxin-pro-tools/includes/general-hooks.php on line 63 Error: There has been a critical error on this website.Learn more about troubleshooting WordPress. There has been a critical error on this website.

Hi. Most probably you are using an old and possibly inconsistent version of the theme and plugins together. Using the latest versions of both theme and plugins are fix this. If you are having trouble handling this via auto-update, you can try updating the theme and plugins manually. Please see our guidelines here: https://docs.phlox.pro/article/210-update-phlox-pro I checked and we did not receive any tickets from you at our help center. Please submit a ticket if you need more assistance.

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Can we set the portfolio/single project template to a different template for this theme? https://demo.phlox.pro/architect/?r=landing-pro

Hi. It is possible but it is a hard thing to do because there is a big chance that there will be style conflicts. But first please have a look at customize/ portfolio / single portfolio options. there are some layout options for single portfolio there which you can select.

Please submit a ticket in case you need more help

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I purchased this theme. There are some problem on product pages. Variable products are not working here. Even though I open a ticket, they are not responding me. I m about to lost my customer.

Hi, Mustafa, I can see that you did not send your tickets in the Phlox Pro category. We respond to premium users with higher priority. I have moved your ticket and now our support agents will be in contact. Please follow-up.

I purchased this theme specifically to use the Agency Advertisement demo: https://demo.phlox.pro/agency-advertisement/

It is not available for download. Please provide the download link or resources for this template as I’ve already submitted a ticket and now wasted days and days waiting for a reply that has not come.

You’ve replied to numerous other people on the comment board while ignoring my question and ticket… I need help here guys

Hi. Sorry about that. Your comment was missed. You could contact us at your help center and I like to mention that because you are a premium user your ticket would be checked first. Also, you can always chat with our live support agents and the https://www.phlox.pro/go/ website. Regarding the issue, please note that because there are Adversitment-related tags attached to the demo, they may be blocked by some anti-ad browser plugins. Please use incognito or private mode on your browser and you should be able to see the demo on your list.

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Hi there,

I’m using Elementor Pro to create a custom Phlox Portfolio archive page, but as far as I can tell, this makes it impossible to change the Archive title from Portfolios into something else. Am I overlooking something?

Thanks!

Hi. I think you are referring to the Page Title. You can turn that off via Customizer options or with Elementor. Please contact us at our help center and our support agents will assist you.

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Hi. I’m interested in purchasing this Phlox Pro – Elementor MultiPurpose WordPress Theme, however can this portfolio page : https://demo.phlox.pro/agency-webuko/portfolio/interactive-website-space-operation-6/ open up to fill the page instead with a large images similar to this site : https://sarahgwan.com/wp/portfolio/lick/

Hi. Thanks for your interest. Of course, you can. There are several options in the Customizer panel intended to customize the Portfolio pages.

Hi, quick question regarding one of your demos (it seems to be a new one) – agency-advertising-2. Will those 3D images be downloaded to the template when installed, if I have Envato Elements subscription or you sourced them from somewhere else?

I know the images come with a watermarks, so I want to make sure I can find them before replacing the current theme I use. Thanks.

Hi. Please send a ticket to our help center.and tell us which images there, before you purchase envato elements. Our support agents will help you with the details.

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Bonjour, nous avons acheté le thème avec vous et ca fonctionne bien mais après avoir installé le Template green business, nous constatons qu’elementor ne fonctionne pas correctement: elementor charge et ne s’affiche pas. veuillez nous aider. Merci

Hi. We appreciate it if you use English for writing comments. Regarding any possible issues related to the Phlox, you can always contact us at our help center. Our support agents will assist you.

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presale question – does it really come with all the demo previewed. i like this in particular https://demo.phlox.pro/corporate-green/

Hi, Yes for sure, you can simply import that demo with one click as well

Hi, the wp-rocket plugin slow down the loading speed of the template ! when i use a test

Hi. There are many factors on a website that can cause this. Please contact us at our help center. Our support agents will investigate and report back.

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When I try to update theme Phlox Pro Tools, I get Download failed. A valid URL was not provided.

Hi. Most probably there is a problem with your license. Please contact our help center and submit a ticket. Our support agents will fix the problem for you.

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Hello, I have a query, how do I download the Pet Shop demo theme, how do I access to download that theme on time, or can I download any template?

I am interested in downloading this demo: https://demo.phlox.pro/pet-shop/?utm_source=phlox-free&utm_medium=dashboard&utm_campaign=demo-importer&utm_term=111
Hi. Importing demos is done automatically through the Phlox dashboard. Please see our tutorial here: https://docs.phlox.pro/article/204-importing-phlox-pro-demos

Where to look, and how to place icons next to category names? https://prnt.sc/g-fLapc5X8TT

Hi. Please navigate to Appearance > Menus and select the menu that contains the product categories. You can find the option for choosing the icon there.

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Dark themes has problem with text color and padding settings. when you are using WooCommerce. text color is still back and changing from global colors does apply

Hi. Please note that the Woocommerce pages do have edit limitations. If you submit a ticket at your help center, our support agents will help you apply the necessary changes.

Submit a Ticket Check Documentations

Hello, I have already bought this template. It’s very nice. My question is how do I create vertical category menu with drop down sub menu. I want to put this on top of the shop page. I’m talking about ecommerce demo. Is it possible ?

Regards Kaweera

Hi. Please read our documentation for the mega menu here: https://docs.phlox.pro/article/50-creating-a-megamenu And also please read here for working with header templates: https://docs.phlox.pro/article/229-header-footer-templates You can set up your header templates as you like and use it anywhere on your website including Shop pages.

If still got question, please contact our help center

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