39373 comments found.
I can’t log in to my account please help me I have to solve the problem thank you
Hello There
You do have a valid support with us, if you are not able to open a support ticket please send us an email here => https://theme-fusion.com/engage/
Thanks
-Ammar
hello please I would like to change the language of the counter the day the hour minute and second in French can you do it please thank you
Hello @manalmegzari
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
PRESALE Q. Can i customise the layout of the woo product page? or can i only use the pre made options? [position of picture, size, position of description, size of price, accordion in description, different header picture per product etc…], thank you.
Hi,
With our new Woo Builder feature you can actually create a custom layout for single product pages. So you can flexibly design the overall page as you please. For details, please see this post:
https://theme-fusion.com/documentation/avada/woocommerce/the-avada-woocommerce-builder/
Thank you. – Abbas
Can not support Wordpress 6.0. can not use slider on the front page.
Hi
Avada certainly support WP v6.0 and the Avada slider works well too. If you are having any issues with a slider then please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I forget the register email. so i can not get any support from you any longer.
Sorry, not forget the register email. the register email do not used for a long time.
Hi
Even if the support email is not used for a long time, you can use it to create support tickets. If your support is expired then you can renew your support based on our documentation here
We look forward to helping you!
Thank you, Shaminder
I have renew the support today, but i forget the register email and can not login in now.
Hello @Jeremyhon
We have already received your support ticket minutes ago so I believe this has been taken care of already.
Thanks
-Ammar
Hi my licence is saying locked contact you? I can’t send a ticket as my support has run out. I’ve moved Domains and had issues with my local install what has required me to install it a few times, but this has happened throughout my support period, very strange why it’s now locking the licence now my support has ended! Can you tell me why?
Hi there
The only way a single purchase code can be locked is if the single purchase code is used to register multiple top-level domains and it has nothing to do with whether your support is active or not.
Our team has replied to your direct email and has also explained this all to you as well.
Thank you, MB
Yes and as I explained I’ve tested this on different servers and had issues with the local install where iv had to keep re registering the theme, however the theme has only ever been on one domain at a time as it won’t let you register it unless you de-register it on the theme fusion website. It may not have anything to do with whether you have support or not but it seems funny that it gets locked just after it runs out. Moving on now I know about your staging policy and strict domains rules, can i get it unlocked so i can register it on a domain??
Hello There
I have again sent you an email on the registered email address with this account, please get back to us there further.
Thanks
-Ammar
Hi, we are experiencing an issue where Google is saying that our website is not mobile friendly. Please see test below:
https://search.google.com/test/mobile-friendly/result?id=b_ejd1T8kgfcrjow4oZ_8gIt becomes mobile friendly when disabling the header or changing the theme to a 2022. We have also tried the different headers types and disabling the header elements and adjusting the global options and still no change.
Please can you assist and advise what the issue could be?
Thanks.
Hi there
If you check this Avada prebuilt site (Accountant) > https://avada.theme-fusion.com/accountant/ – or any of the others, they are mobile friendly according to the same service > https://d.pr/i/cIKTwy
You have active support, if you need some assistance, please submit a support ticket using the link below. Our support team will gladly assist you.
Click Here To Get Avada Support
Thank you, MB
Hi, We are not getting the registration confirmation email. Please can support test the link on google mobile friendly and provide feedback?
Hi.
I am afraid we can not provide details support via the comments section. Can you please check your spam mails to ensure the confirmation emails is not being added to spam
We look forward to helping you!
Thank you, Shaminder
Hello I am using translatepress plugin to translate the theme to Arabic ( RTL) and there are some blocks need t fix ( left to right ), i can see the rtl.min.css and i tried to edit this file to add some custom css to fix this issue but it doesn’t work please advice . .thank you
Hi there
If you need some assistance or have any other questions, please submit a support ticket using the link below. Our support team will gladly assist you.
Click Here To Get Avada Support
Thank you, MB
Have support. Can’t login to submit a ticket. Says wrong email and login. Tried to register and says purchase code already in use. Need to submit a ticket, but don’t have a way to access the system and do it.
Hi ddoxey333,
Please reach us via the form on this page and explain your issue so we can check further and we’ll resolve this for you: http://bit.ly/2NJoU51
Thank you. – Abbas
hello themefusion. i purchased multiple avada licenses but they are all out of the 6 month support. so i try my luck in the comments section with 1 request. please check the privacy bar content. when adding “custom cookies” then ALL cookie descriptions are messed up and not in order anymore. please have a look at it. thank you!
Hi,
We appreciate your continued business.
For this, please can reach us via the form on this page so we can check this further for you: http://bit.ly/2NJoU51
Thank you. – Abbas
Hello, I am having a problem. My license key is locked up and it says it won’t let me register on the support site. I bought Avada license and put it on beta.website.com first. I forgot to unregister it before deleting the beta site. Now I can’t use the license key on the main www.website.com site. I reinstalled the beta site and it won’t reregister to that subdomain either. I seem to be stuck in a loop where I can’t do anything at this point. How can I clear this up?
Hi,
I do see you have active support. As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Thats the problem. It won’t let me register an account on the support site saying my license key is already tied to another account but I never signed up for support.
When I click register it says “This purchase code is already in use on another account.”
Hi,
In that case, please reach us via the form on this page and mention the issue plus your purchase code and we’ll assist further: http://bit.ly/2NJoU51
(please don’t post any personal info like purchase codes etc here in comments area).
Thank you. – Abbas
Hi.
We have installed Avada 7.7.1. After applying the patches #420555, #420565, #420577 and #420596 the frontend is basically destroyed. How can that happen and do you have a solution for that problem?
Thanks in advance, Chris
Hello Chris
There is no issue with the frontend causing issue on patch application, it could be either due to the fact that theme is missing some files already or some cache plugin(s) could be causing this issue, we will need to check on your site further to provide a better response.
Please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Since i have updated i am getiing the following error.
Warning: sprintf(): Too few arguments in …......................../wp-content/themes/Avada/includes/metaboxes/tabs/tab_page.php on line 69
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Can you do another 50% sales I need to buy another 25 themes
Hi,
We appreciate your continued business and support.
- In terms of bulk discounts, individual discounts, charitable discounts, and as much as we would love to be able to do that, the Envato marketplace does not give us the ability to discount individual purchases or provide coupons. To be alerted as to when we have our next sale event please do sign up for our newsletter -> http://eepurl.com/baszhX - The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU - You will also receive free theme updates for life - You will gain access to all of the Avada demos -> https://avada.theme-fusion.com - Avada Quick Start Guide -> https://theme-fusion.com/documentation/avada/knowledgebase/quick-start
Thank you. – Abbas
When I google for “Learndash plugin with Avada”, then I find lots of comments from users who have problems using them together.
Almost 2 years ago the ThemeFusion Support mentioned here: “We do have integration with learndash on our todo list but do not have a timeframe for when this’ll be implemented.”
Is there any update on this? Is Avada fully compatible with Learndash now or do I have to look for another theme?
Hi,
We’ve been adding compatibility for some Learndash features over time so it should work but its not yet fully integrated so we cannot guarantee 100% support for it yet. You can setup a staging/dev installation and test out LearnDash with Avada there if it’ll fit your needs right now.
Thank you. – Abbas
Hello, I would like to know if it is already possible to update to wordpreess 6 since it does not appear in the compatibility list yet, thanks!
Hi,
Yes, you can update to WP 6. Avada works fine with it.
Thank you. – Abbas
Thanks!
We’re glad to assist. 
I recently received the news that Avada will increase its price in a few days. This is not good news, especially for those like me who have been asking for the possibility of having discounts for the massive purchase of licenses for years. I have loved and recommended this theme for years, but have never received any favorable treatment with the excuse that you are subject to ThemForest’s rules. Unfortunately, I think the time has come to abandon this theme for other more convenient but equally valid ones.
Hi there
It has nothing to do with rules. If Envato controls the purchasing process for every single item sold via the marketplace, not just Avada, how is it possible for us or any other theme to provide a discount for individual purchases? It simply is not possible, and we do not have access to their system or how the process is handled. We have been asking them for the ability to provide discounts but to no avail.
You are welcome to ask them directly > https://help.market.envato.com/hc/en-us/articles/202821620-Contact-Us
To be alerted as to when we have our next sale event please you can sign up for our newsletter > https://eepurl.com/baszhX
Thank you, MB
amazing theme
Thanks a lot
Is it possible to ger the AVADA LIVE menu item removed from the menu bar in the backend?
Hello @edge123
Yes, this is possible using the White Label plugin, if you need further assistance with this please open a support ticket as you have a valid support and should be able to do that.
Click Here to Get Avada Support
Thanks
-Ammar
Thx but could not find it, will open ticket
Hi,
You can install the Custom Branding plugin for this under WP dashboard > Avada > Plugins page.
But If there are still issues, then indeed please send in a ticket.
Thank you. – Abbas
Hello. Please answer my question. My template support time is up. How long can I use the template update … ???
Hi
With a single purchase of Avada gives you updates for life. You will continue to receive updates even if your support period has expired
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
excellent. Thank you and the Avada team. Good luck to you
You are most welcome
hi there, my client bought this theme. Is there a way we can set media files to Relative Paths. So after dev phase, there is no issue in migration
Hi
Currently there is no option for that. However during migration its extremely common to update the URL/links in the site using search and replace. Also plugins such as “all in one migration” (and other migration plugin) automatically change the url when the site is migrated (such plugins are commonly used for migration)
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
