665 comments found.
Hello. As you can see, https://www.loom.com/share/a3d5b8cdfc974dbbb3c1b4fc0bbca67a
when I try to install the plugin “riode-core” it does not get installed. I am doing something wrong? I have checked the requirements and everything is fine. Please help.
Hello, @mascael,
Sorry for the inconvenience but sometimes there is some issue from the Server End. So, if you aren’t able to install or update the Plugins from the Setup Wizard. Then please go to Dashboard > Appearance > Install Plugins > there once try to update or install the Plugins (as required).
Hopefully, it will get updated by then.
Regards don-themes.
Hello , Don-themes did you recive my email on your g-mail account?
Hello, @kremerwebcreation,
We have replied to your email, please check back your email reply now and reply to it accordingly.
Regards don-themes.
Hello , i have send d themes a email white a problem we have , but we dont hear anything back. pls get in contact white us. kind regards Kremerwebcreations.
Hello, @kremerwebcreation,
Sorry for the inconvenience but can you please contact us via our Support System with your WP-ADMIN Login details so that our Support Team can look after your issues there. Here is the Support URL: https://d-themes.com
Regards don-themes.
hello again thanks for the email but the link you gave doenst work
how do i come in contact whit you , i have tried different ways
Hello, @kremerwebcreation,
Sorry for the mis-typing, here is the correct link: https://d-themes.com/support
Regards don-themes.
sorry but i already tried this also but then i get a wordpress error isnt there a emailadress i can use?
Hello, @kremerwebcreation,
Ok then please share the theme purchase code PDF file with us via our email: donaldaizaz@gmail.com so that we will check and help you out.
Regards don-themes.
Please help me setup accordion for fotter menu on mobile view
Hello, @trantruong87,
Sorry for the inconvenience but there isn’t a direct option available for it in the Theme.
But you can do an alternative way to achieve it. To know that alternative way, please see this Video Guide for reference: https://jumpshare.com/v/KTZg4ADutP2KjXbBmlN2
Hope this helps 
Regards don-themes.
I need help with transform collapse accordion on mobile.
Hello, @trantruong87,
Sorry but we can’t seem to understand actually, what do you mean by transform collapse accordion? Can you please elaborate it more with an image or video so that we can better understand and assist you off.
Regards don-themes.
You can see with this article
Hello, @trantruong87,
If you want to setup the Accordion style for the Footer Menu, then you need to select the Menu Type as Vertical Collapsible under the Page Builder editor for the Footer: https://postimg.cc/cKLCWwK6
But remember to make sure that your Footer Menu should have Parent Items (i.e. Ancestors) added to them in order to make the Menu appear correctly for the Mobile view.
Regards don-themes.
How to allow youtube video product?
Hello, @jonathandacruz,
Have you purchased the Riode WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Riode WordPress theme.
Regards don-themes.
Thank you
Hello, @Creativity_ns,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/m1tRnWG1 so this must be the cache issue at your end nothing else, please try to clear your site and browser cache and check back.
Regards don-themes.
Hi, yes it’s cache. Thank you for your support! You are awesome
You’re Most Welcome!!
Hello Devs, any idea on how to easily import demo content for a blog section? Thanks
Hello, @carlosrosales1979,
If you want to import something from another Demo for Blog or any other section then you can make use of the Riode Studio in the Theme.
Here is the guide from the Documentation regarding this: https://d-themes.com/wordpress/riode/documentation/2021/02/01/riode-studio-settings/
Please check that and you can import your required Sections.
Regards don-themes.
i want to change my domain licence, can you reset the activation code please ?
Hello, @david201175,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards don-themes.
One mire thing, i’m not a robot, and i do not know why i’m oblige to accept notification from your site to see your forum, i paid for having support but i’m really not oblige to accept notification. So how see the support forum without accept. Is ti normal that your oblige people to receive your notification ???? I’m really not sure
Hello, @david201175,
I am sorry but I am not able to understand what your issue is, Can you please explain it more clearly, if possible with some screenshots for my better understanding.
Regards don-themes.
I I reset the website, but I can’t reactivate it with my activation code, it keeps showing used, but my code is only used on my own website.
Hello, @luoaustin,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards don-themes.
Thanks for your fast support,also Where do I remove the extra pages in the menu.
Hello, @luoaustin,
We are glad that we could be of some help
The Menu that comes with the Demo Import has Menu Items (i.e. Pages and Links) redirecting to the Demo Sites. So, to remove any of the Pages Items from the Menu, you need to Dashboard > Appearance > Menus > there select the Menu from which you want to remove the Items > then if you want to remove multiple Items, then select Bulk Select option from top > afterwards click on the Items one by one which you want to remove and you are good to go.
See these images for reference:https://postimg.cc/MXXw3N61
https://postimg.cc/MXrQgCyw
https://postimg.cc/4KJvXznR
Regards don-themes.
Had been very happy with this theme even though it can be buggy it has some great features. On updating to latest version it broke all variable product imagery. Hoping this is rectified ASAP. I’ve raised a ticket.
Hello, @zane99,
I have just confirmed from the support department and they said that they already replied to your support ticket #1704, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards don-themes.
Hello,
I just would like to let you know that you forgot to add the toggle menu bar for the mobile version on your demo FOOD 2. It is not appearing on the MOBILE menu….
I asked the guy from support and he did confirmed that it was missing but that the demo may have been buit like this on purpose…
Its ‘not logical that all your demo got it except this one…I tried to add it but then my Logo wasnt showing …
I ended up downloading another demo
Hello, @emmalondon14,
Sorry for the inconvenience could you please contact us again via our Support System with your Site’s WP-ADMIN Login details so that our Support Team can set this issue on your Site related to Food 2 Demo.
Moreover, we are sending this to the development department too, so in the upcoming Theme Updates it will get resolved on the Demo too.
We appreciate your patience and cooperation in this regard.
Regards Andon-Design.
Hello,
Thanks for your reply…Like i said earlier i had to change my theme so for now i am fine..Apart from that i’m still thinking that your theme is great to be honest, i am really enjoying it!
Cordially,
Emma
Thanks for your kind words…
Is it compatible with woocommerce role based pricing plugin?
Hello, @outabodyexp,
First of all, thanks for showing your interest in Riode WordPress
Sorry to say that but we have not tested the particular plugin with our theme officially, so we are unable to suggest you on it, you can try it with our theme but at your own risk.
Regards don-themes.
thank you for your help!
You’re Most Welcome!!
how can i add the time left for a sale like they do here https://prnt.sc/fKhBCtksQNXA and the amount left to get free shipping https://prnt.sc/yIzwQC_7tw6J and well as the shopppable pins board https://prnt.sc/ixPpwskiurP- that you use in your yoge demo https://d-themes.com/wordpress/riode/yoga/ id i use this demo https://d-themes.com/wordpress/riode/demo-27/? generally can i take elements from one demo and use them to another?
Hello, @joannaritsoni,
Thanks for showing interest in the Theme
We’ll try to answer point-wise in order for better understanding of yours:
1. The Shoppable Pins that you are mentioning are called “Product Hotspots”. So, you can add it on your Site by adding or using the Theme widget named as “Hotspot”. See this image to know how: https://postimg.cc/jDq4gwwN
2. Yes, you can use different Elements from other Demos too by using the Riode Studio on your Site. Here is the guide regarding this from the Documentation. Please check that: https://d-themes.com/wordpress/riode/documentation/2021/02/01/riode-studio-settings/
3. To add a Product Countdown on a Product or to start or schedule a Sale on a Product > you need to edit a Product > there scroll down a bit and go to Product Data > there if you have a Variable Product then you need to go click on Variations > under that if you have your Variations created then you need to open a Variation > under that you’ll see a Sale Price option > just above that you’ll see a Schedule link > click on that and you can set a Sale Countdown for a Product: https://postimg.cc/YL00J77p
and this is how the Sale Countdown appears on the Product preview: https://postimg.cc/bsGWw5Nd
So, it automatically shows the counter after scheduling Sale where it mentions the time that the Sale offer will end in the following time frame added.
4. Regarding the Shipping mentioned change, sorry but there isn’t such an option available in the Theme as you know the Cart and Checkout pages comes from WooCommerce. So, you’ll need to look for a third party Plugin in this regard at your own risk that best meets your requirements otherwise, it will require Customization to achieve this, which we don’t provide at this platform. For that you can contact our Customization team at both of these Emails: ptheme.customize@gmail.com pthemes.developer@gmail.comHope you can understand our limitations.
Regards don-themes.
Is it possible to send to cart page when clicking “add to cart” ??
Hello, @ryanscottjcm,
You can set the “Redirect to the cart page after successful addition”, you have to turn this options ON from WooCommerce >> Settings >> Products >> General: https://postimg.cc/4mMfZh0Y
Regards don-themes.
Any plan to replace jquery with vanilla to make template loads faster?
Hi, @evanshi21
Thanks for contacting us. We are considering about new JavaScript frameworks like vanilla, so If we have any new about this, we will let you know as soon as possible.
Best Regards, don-themes
Hi, i just bought the theme cause it looks perfect for my needs, but when i installed it, it shows this in all devices:
https://imgur.com/a/x1krczvIn the picture it can be seen that the website is only showing plain HTML code, like if there was no css at all, all the other themes i have work perfectly, but this one is eating off all css styling and loading just HTML
So i thought it was a thing with the wordpress version, but nothing changed, and is the first time it happens, i have made 10+ theme installations successfully so i don’t know what is wrong with this one because never happened before.
Need help!
Hello, @wallacat,
This is not our theme but your site SSL certificate issue: https://postimg.cc/4n08HwJq
The mixed content or SSL issue occurs due to having a secure connection and it does not load the style sheet of the website.
Please try to change the website link from HTTP TO HTTPS
For this open your site WP Admin Dashboard and Navigate to Setting >> General and change the WordPress website URL from http:// yourwebiste.com to https://yourwebiste.com
OR
Second way to change this is, Navigate to Dashboard >> Plugins >> Add New.
Search for Really simple SSL plugin in the new plugin search directory and install and activate it.
After Installation click on the top of dashboard you will see the notification showing below and you have to click on go ahead button and finally check back your site after removing the browser cache.
Hope this helps
Regards don-themes.
Me encanta el tema ya he comprado 4 licencias y tengo que comprar otra licencia sera que en algún momento dan un descuento por comprar tantos o algún cupón, saludos…
Hello, @lpestudiocreativo,
Sorry to say that but we do not have any of the discount for now, so you have to purchase it on its regular price.
Regards don-themes.
Hi. I use the countdown widget at elementor,but i cant find a way to translate the labels(hours,minutes,etc.) Is there a way to do it? Thank you for all.
Hello, @dhliolis,
Please use the Loco translate plugin on your site. After installing the plugin please Navigate to Loco >> Themes >> Riode >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> WooCommerce >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Riode-Core >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
https://wordpress.org/plugins/loco-translate/Note: 1. Custom (recommended)
2. This is Loco’s protected folder under “wp-content/languages/loco/” which is safe from automatic updates and provides priority over the above locations. https://localise.biz/wordpress/plugin/manual/msginit?utm_medium=plugin&utm_campaign=wp&utm_source=admin&utm_content=plugin-msginit#orderIf this folder doesn’t exist you may need to create it and ensure it has the correct permissions. https://localise.biz/wordpress/plugin/manual/filesystem
Regards don-themes.
Thank you for your answer.I did all of them,but i cant find anywhere,where to translate them.At elementor page i cant find the slugs to translate too.
Hello, @dhliolis,
Sorry for the inconvenience, can you please contact us via our Support System with your Site’s WP-ADMIN Login details so that our Support Team can look into this issue on your site and assist you accordingly. Here is the Support System URL: https://d-themes.com/support
Regards don-themes.
