4037 comments found.
Hello , Please make it Simple to Rewoke my license to transfer another domain. thank you.
Hi,
Thank you for purchasing our theme.
It’s very simple already, after activate the theme for a domain, you can revoke the license for that domain via Dashboard > Soledad > Theme License > and click on “Revoke License” button.
If you forgot to revoke the license before remove the website, please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will be happy to help you.
Best Regards,
PenciDesign
The new feature listed in your changelog says: “Many new elements for WPBakery Page Builder. We’ve moved all the widgets available on Elementor to WPBakery Page Builder.”
1/ Does that mean you “removed” all widgets from Elementor and placed them in WP Bakery Page Builder, so Elementor No longer has them?
- or -
2/ Does that mean you “duplicated” the same widgets from Elementor and added them to WP Bakery Page Builder, so Both Elementor and WP Bakery has the same widgets.
To clarifty, it is important to know which of the above was done. Thanks.
Hi,
No – we don’t remove anything from Elementor. We just moved all widgets & options available in Elementor for WPBakery Page Builder – it helps the users who use WPBakery Page Builder can get all widgets as on Elementor. It’s point 2/ on your reply.
And next time, if you have questions, please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Thanks for the clarification.
This was not a ticket requirement since it was a question to only clarify your changelog details here on this theme page, which goes a long way to help people who have not got this theme and making inquiries. It also goes toward how well you answer questions here.
:: Suggestion ::
I suggest to reword the text for the changelog entry to something like this:
“WP Bakery Page Builder now has all the same widgets as Elementor”.
Reason for the suggestion is the word “move” means you moved something away from something else, which led to my question, because that is how it read in English. My suggestion helps remove the confusion and establish exactly what was done in this new update.
I have stayed with this theme because of good support, design and coding. There was no untoward intended with my question here.
Thanks again. 
Hi,
Thank you for loving our theme so far.
Yeah, you can ask us any trouble or question or even feature request as I said above. It’s the right place to drop any question for us 
Also, thank you again for your suggestions, we just updated the update changelog.
Cheers,
PenciDesign
Hello When I save the header after I change background for top bar and menu and some other changes .. When I open the site, I don’t see any changes!! Is there a problem with the header!! Because I can’t see the edits after saving them .. I see some modifications have been made and some have not
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Hello I replied to your comment via e-mail and there is no response yet I Sent it in 13/07
Hi,
We’ve replied to your email: ahmed@**m.ae 5 days ago, please check it.
Best Regards,
PenciDesign
my site has a redirect error in google search console. I have a problem switching to the amp. How do I fix it? https://imgur.com/I2bp8l0
Hi,
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
The “CATEGORIES” option is not shown when editing a POST in the editor with (Wordpress 6)
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Presale question: you have a demo of “directory” template or ads template? Thank you
Hi,
Thank you for being interested in our theme.
You can check on our landing page, that’s all the demos we have at this moment. And please note that: you can use a different demo for your purpose. Because most of all the demos can be used for many other purposes. Just picking the demo styles that fit your requirements is enough.
Best Regards,
PenciDesign
Ok! Thank you
Wordpress images are not lazy loading. I have been testing on the local host and have disabled all the plugins, I have also tried disabling all the page speed options, but the only thing that makes the images lazy loading is disabling the shortcodes & perfomance plugin which makes the default wordpress lazyload appear. The problem only happens on images that are using the wordpress image block ’ class=”wp-image-0000” ’. It is some bug in the plugin shortcodes & perfomance.
Hi,
I can confirm we didn’t get any problem like that. And this is the first time I hear this problem. So please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Hi, I want to put the “most read” section into the body.
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Hello , I am facing a issue regarding license revoking from the my previous domain which is expired now and I have to install this theme on my new domain, so is there any other solution as I dont have access of previous domain as it was expired.
I can’t create the ticket on forum, kindly solve the issue please!
Hi,
If you can’t create a new ticket, please send us an email via our contact form and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
I am very tired to figure out what causes the feature slider to disappear each time I renew the version of the soldedad. After I updated the soledad to ver.8.2.1 yesterday, the feature slider disappeared again!!! Can you serisously prevent any issue of the feature slider disappearing inadvertently in each version in the furture???
Hi,
Thank you for purchasing our theme.
Strange, this is the first time I hear about this problem. Can you please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
This is definitely not the first time this issue happens and it comes back again sometimes when the Penci PageSpeed Optimizer has been updated in the latest version of soledad. I am not sure whether you change something of Penci PageSpeed Optimizer in the latest version 8.2.1 but after I update to ver8.2.1 the feature sider disappears again. This feature silder disappearing issue comes back every other few versions of soledad and it becomes a long term issue. This issue of ver8.2.1 can be fixed by I adjusting the option of WP rocket. I just fixed this issue after I left the common above. The way I fixed this feature slider on ver8.2.1 is turnning on the option of “combining CSS files” and “combining the javascript files” in the WP rocket, which I usually turnning them off. Before I update the soledad to ver8.2.1 I have not changed the setting of WP rocket for a long time. For me, the issue of disappearance of the feature slider is a Co-Issue between soledad and WP rocket(, and maybe also the cloud CDN super cache). However, when the feature slider works fine in a previous version of soledad without any settings changed, it shouldn’t come back again after the latest version soledad is installed.
Hi,
Have you confused something? Because we’ve removed this plugin a long time ago. It seems you didn’t updated the theme or follow the updates changelog. Please send us an email as I said in my previous comment and we will help you check it.
Best Regards,
PenciDesign
I have 3 individual licences for this theme. Today it appears that the support for one item has run out so I am now blocked from answering a question that I have been asked (which is why I haven’t posted this on my ticket), even though the ticket was about a general question and could have applied to any of my licences. I have been thinking about using this on a 4th site but am not happy about having to buy yet another individual licence. Can you please offer – like most theme writers – a deal for multiple licences, as this is getting too messy to deal with and I am more likely to just buy a new theme for my 4th site now. Thanks.
Hi,
Even your support is expired, you still can reply to a ticket. Did you tried it?
If it still doesn’t work, you can send us an email via our contact form and we will have a look at this to help you.
Best Regards,
PenciDesign
No, your support forum blocks me from replying. Also please see my comments about multiple licences above, thanks.
Hi,
Strange, ok. Let us check it again. Also, if you can’t create a new ticket or reply comments to the tickets, please send us an email via our contact form as I said above.
Best Regards,
PenciDesign
Thanks but you still haven’t addressed my question about multiple licences.
Hi,
You can send us an email as I said above and ask questions about the multiple licenses there.
Best Regards,
PenciDesign
The new update makes all the FB like boxes default to showing a stream…I can’t manually reset every setting on every post so can you sort this please.
Hi,
We’ve replied to your email – please check it.
Best Regards,
PenciDesign
Still waiting for a reply to this, or I will have to revert to a previous copy of the theme that works ok…
Please delete my email address above immediately. I replied two minutes after you sent the original email.
Hi,
No worries. I don’t put full your email on my previous comment. now, I deleted it.
Best Regards,
PenciDesign
OK…are you going to reply to me now and sort out the problem or shall I go back to an older version of the theme? I’ve asked you the same question over and over again now, I replied two minutes after you emailed me and this is getting a bit silly now.
Hi,
We didn’t get any email from you. Can you check it again? We never ignore any email from customer.
Best Regards,
PenciDesign
I have sent it again – you can see also it was sent yesterday.
Hi,
I can confirm that we didn’t received any email from you. Please make sure you sent to us correct email.
Best Regards,
PenciDesign
This is ridiculous. I have confirmation both emails were sent to the email address pencidesign@gmail.com – I suggest you check your spam box as you clearly have a problem.
Hi,
I didn’t see it.. I’ve checked all ( inbox, spam,…). Can you please try to use a gmail account and send us an email again.
Best Regards,
PenciDesign
No I can’t as I don’t have a gmail account. Everyone else receives emails from my account just fine. Perhaps you could put an update out that fixes the issue.
Hi,
You can log in to our support forum and check this private ticket:https://pencidesign.ticksy.com/ticket/2675570
I’ve put some information there and you can reply to me there since we didn’t get any email from you.
Best Regards,
PenciDesign
I have replied to that ticket.
Hi,
Recently my site had issues with performance even though I am on a dedicated server. I got an external database company to check what could be causing the issue.
Basically, MySQL was causing a high CPU usage and this resulted in the server going down frequently.
After investigating and enabling slow query, they told me that this particular line of code is running frequently and is consuming the CPU.
$attachment_id = $wpdb->get_var( $wpdb->prepare( "SELECT wposts.ID FROM $wpdb->posts wposts, $wpdb->postmeta wpostmeta WHERE wposts.ID = wpostmeta.post_id AND wpostmeta.meta_key = '_wp_attached_file' AND wpostmeta.meta_value = '%s' AND wposts.post_type = 'attachment'", $attachment_url ) );This site is primarily a photo gallery with around 200,000 images. I use FooGallery as my image gallery plugin. Inside FooGallery all my images are set to open in the attachment page.
This code comes in the functions.php at around line number 5485
if ( !function_exists(‘penci_get_imageid_from_url’)){ function penci_get_imageid_from_url($attachment_url) {
This was added only in version 8.1.9 and above.
I have asked this company to help me fix this slow query. But I thought you should also know about it.
My support has expired so I cannot post a support ticket that’s why posting it here.
Hi,
Please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Hi,
I have sent the necessary details.
How to adjust “featured slider” on mobile view only? like increasing height, or changing featured slider style for mobile view?
I’m using featured slider style ( 35)
Hi,
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
SERIOUSLY??? This theme locks you out of your WP ADMIN – of ALL YOUR SITE , if they’re not sure if you have a license of if it’s legit. By the way – I did purchase this theme. I wish I had known they had this practice – I would not have put my money here.
Also – Theme Forest – this should never be allowed. A theme should not be allowed to lock a user out of their admin section.
Really bad , ugly and awful practice. Totally against any WordPress guidelines – which is the software that actually allows you to make money. Please at least follow those.
Hi,
First, I see you bought one license from our theme and of course it just can use for one end domain. It can’t be used for multiple domains, if you use it for multiple domains – you’ve violated the license policy of Envato Market.
Second, we’ve replied to your email, let’s check it. No need to comment here if you already sent us an email.
Best Regards,
PenciDesign
I commented here because I want others to know what they’re contributing when they purchase this.
I have one license for one site. The same site I used it on since I purchased it.
> if you use it for multiple domains – you’ve violated the license policy of Envato Market.
That would be an issue between me and Envato – who I purchased the theme from.
As I said – if I had known you’d ever try to do this (lock me out of my site because you can’t tell if my license is legit) – I would not have purchased this theme.
And I am writing this publicly so that others that care about the same things as I do know that this is a possibility.
BTW, was checking Envato’s guidelines:
https://help.author.envato.com/hc/en-us/articles/360000481263-WordPress-Theme-Requirements-Part-1-General – the whole “Purchase Verification” – your screen goes against almost all guidelines there.Hi,
You’ve understand all the rules of this market. So you shouldn’t violate the license policy in 4 years. We have zero tolerance for license piracy. I will stop to reply your comments here.
Best Regards,
PenciDesign
Is it possible to make a few adjustments to the recipe section where you can adjust up or down on the serving section. For example, if my recipe says it serves or makes enough for 6 people but one of my follower wants to make it for a group of 30, they can adjusts my recipe quantity to match up to serve 30 people.
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Hello.
I tried to access my admin today and I can’t, because it says I need to buy the theme but I already bought it!
I had the site on a server, I had problems and it deletes the installation.
I created a new server, installed and ACTIVATED the theme, so much so that I have the theme activated for many days. I have only 1 single site with the theme as per the rules.
I need urgent help as I am unable to access the site.
Hi,
We’ve solved it via email for you. Please check it.
Best Regards,
PenciDesign
It was resolved by email.
Thanks a lot for the quick response!
is Penci Review and Post Options works with custom post types?
Hi,
Thank you for being interested in our theme.
No – currently it’s not. Because we can’t display review options for Portfolio post type or Products post type. It’s not correct.
Best Regards,
PenciDesign
One More Question – Is this theme support Different Category Color?
Hi,
Yes – You can do that if you use category builder.
Best Regards,
PenciDesign
Hello, After theme 8.2 update, Elementor just doesn’t load completely. The widget bar just keeps loading, no way to edit Elementor pages :/
Hi,
I just checked the theme with the latest version of Elementor and I see it still working fine. So, please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Ok great Then there is some thing wrong at my side. I will open a ticket.
Hello, I want to change the theme of my site. I like your design. Can you do the theme change when I buy it (paid)
Hi,
Thank you for being interested in our theme.
Yes, we will happy to do that if you can’t do that for yourself. After purchasing the theme, please drop us a line via our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will help you.
Best Regards,
PenciDesign
You made a quick turnaround in just 3 minutes thank you. I am writing from the contact form now.
Greeting
Do you offer refunds? I want to buy a license and see if it really fits this theme to my website
Hi,
Thank you for being interested in our theme.
Yes, if our theme doesn’t work as our demos and not as we said in the theme description, we will give you a full refund for it.
Best Regards,
PenciDesign
