Hello, @BGATHERTON,

Can you please share the screenshot and also the page URL as well on which that info box has been set, so that I’ll check and help you out with a possible solution.

Regards, P-THEMES.

Hello, @lpestudiocreativo,

You have to change its name in the theme language files https://postimg.cc/RJJ5R6Dn https://postimg.cc/xXR7L314 , Please use the Loco translate plugin on your site. After installing the plugin please Navigate to Loco >> Themes >> Porto >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.

Also, please Navigate to Loco >> Plugins >> Woocommerce >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.

Also, please Navigate to Loco >> Plugins >> Porto Functionality >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.

https://wordpress.org/plugins/loco-translate/

Note: 1. Custom (recommended) 2. This is Loco’s protected folder under “wp-content/languages/loco/” which is safe from automatic updates and provides priority over the above locations. https://localise.biz/wordpress/plugin/manual/msginit?utm_medium=plugin&utm_campaign=wp&utm_source=admin&utm_content=plugin-msginit#order

If this folder doesn’t exist you may need to create it and ensure it has the correct permissions.

https://localise.biz/wordpress/plugin/manual/filesystem

If the issue still exists then please send me the WP admin login details of your site so I will check and solve the issue for you.

Regards, P-THEMES.

Thanks, I always use loco-translator for the Spanish translations of all my pages, but the word category only appeared once, I had to delete the old Spanish translation, and restore it. to do like this, if the second word category appeared and I could do it, thanks

Hello, @lpestudiocreativo,

If it is not appearing for you, then please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site and help you out.

Regards, P-THEMES.

thanks for the response and great support, Case Closed!

Sound’s Good!!

Hello, @yorax,

Can you please share the screenshot where you have set that page sub title for that portfolio page?

Regards, P-THEMES.

Hello, @yorax,

We have to check it on your site. Can you please contact us via our support system with your site WP-Admin Login details so that our experts will check it for you on your site and help you out.

Regards, P-THEMES.

Hello, @harmonyrosewest,

I can see you are using the custom footer on your site made with Footer builder under Template Builder, Can you please make sure that you have set the correct condition to appear that particular footer on your site, by editing that footer under Porto >> Template builder >> Footer.

https://postimg.cc/LhMxSn3b

https://postimg.cc/zHBbNCth

Regards, P-THEMES.

Hello, @ajaygangani,

Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site now after removing the browser cache.

ul.products .woocommerce-loop-product__title {
    font-size: 20px !important;
}

Regards, P-THEMES.

Hello, @ussourcelink,

Yes you can set the different page color using the page Skin Options as per your requirements: https://postimg.cc/TKwDmTRP

Regards, P-THEMES.

Hello, @tipoghid,

I have just confirmed from the support department and they said that they already replied to your support ticket #2006, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.

Thanks for your understanding.

Regards, P-THEMES.

Hello, @Dandabass,

This is because you have not Installed Dynamic Featured Image Plugin, This plugin comes up with the Theme package and you can easily Install it by going into Appearance >> Install Plugins, So please Install and Activate the Dynamic Featured Image plugin and then try to check the portfolio after removing the browser cache, I am sure you will find Featured Image 2 and a (+) option as well and if not then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Regards, P-THEMES.

ok, it worked thanks!

Sound’s Good!!

Hello, @tonistankovic,

Please go to WP Bakery >> Role Manager and check “YES” “porto_builder” as shown in this screenshot: https://postimg.cc/Q9FMVZPd

Regards, P-THEMES.

I changed the template and partially solved the problem, now I use the header type 14, but with it the sticky header works on the phone, but not on the PC, even though it is turned on. Thank you for your help.

Hello, @tonistankovic,

We have to check it on your site, Can you please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and help you out.

Regards, P-THEMES.

Hello, @Jonj1611,

First of all, thanks for showing your interest in Porto WordPress

1. Our theme is compaitable with PHP version 7.4

2. Yes you can achieve it using the small Custom CSS, I have set up that Custom CSS on my test site and you can check it here: http://blackpearlspro.com/porto_support/shop/

This is the Custom CSS:

ul.list li.product .description {
    -webkit-line-clamp: inherit !important;
}

Regards, P-THEMES.

Hello, @giulianm5,

The options you are trying to use for the sticky header are only valid for the pre-built and header builder using Cusotimzer header types. It does not have any effect on the header made using header builder under Porto Template Builder,

For the header builder under Porto Builder, you have to edit the particular header using the page builder you are using on your site, and under Row and Column settings you will find the Sticky Option, you have to turn it ON and set it as per your requirements.

Regards, P-THEMES.

Thank you.

you’re Welcome!!

Hello, @Joedenver,

There must be some issue at your end, Can you please contact us via our support system so that we will provide you the very latest version of the theme.

Regards, P-THEMES.

no there was no issue at my end (the plugin inside the zip was 6.3.2) but since there was a new version out its sorted now.

Sound’s Good!!

Hello, @Kyo_Kusanagi,

Now please be patience, you will get the reply soon.

Regards, P-THEMES.

Thank You very much for help

i am my theme stuck on importing theme options what can be issue ?

screenshot https://i.imgur.com/hY1uzqV.png

Hello, @Kyo_Kusanagi,

I am not able to see your provided screenshot: https://postimg.cc/Dm9st9dj

Regards, P-THEMES.

Hello, @cecobaba,

First of all, thanks for showing your interest in Porto WordPress

No, Sorry to say that but this is not possible, 1 single license is for 1 single live URL only, this is Envato policy and you may wish to confirm from them as well.

Regards, P-THEMES.

I can unlock the license. Normally I don’t need a license but I’m thinking of you. I will buy a single license and use more than one. The license key is not important to me, I can install without it

Hello, @cecobaba,

You can not use the premium theme premium features without license.

Regards, P-THEMES.

Hello, @Blabe,

Sorry to say that not in Product Gallery, but you can show the Product Video on a single product page using our theme options: Please watch and follow the instructions shown in this video I have created for you: https://streamable.com/d2d91u

Other than that, we have not tested any of the third party plugins for this reason officially, so we are unable to suggest you on it, you can try any one with our theme which better meets your requirements.

Regards, P-THEMES.

Tnx for your reply.

I know for that option and I use it already, but I like to force video to be as part of product gallery not like lightbox/pop up option.

Do I have any chance that you look for solution. I can also pay extra for that? On other themes I solve that successfully but not on Porto.

Tnx

Hello, @Blabe,

Sorry to say that but there is no such option in our theme for this, so this requires Customization, If you want our paid Customization services. you should contact our Customization team at ptheme.customize@gmail.com OR pthemes.developer@gmail.com

Regards, P-THEMES.

Hello, @ayiliath,

I have reset your purchase code, now you can use the same purchase code for the activation of your theme.

Regards, P-THEMES.

Hello, @themeforest666,

We have made that filter form using Custom HTML as a demo, if you want to use such form, then you have to use Custom Code for it, OR you can try with any third party plugin which better meets your requirements.

You can turn ON the category filter with that element, and it will look like this: https://postimg.cc/F79Mj7Fg

Regards, P-THEMES.

would custom code actually make the form query against the element? as that’s a porto element. Do you have related documentation

Hello, @themeforest666,

The above form is actually created with Custom HTML just for the dummy purpose. so you need a Customization Code to make that work as per your requirements. Otherwise, you can try with any third-party plugin as well.

Regards, P-THEMES.

Hello, @gs-webcreator,

Can you please share the URL of the site having issue so that I’ll check and help you out.

Regards, P-THEMES.

Hello, Thank you for your quick reply. The site is locked because the domain is being changed and is still being worked on. I think I found the problem. I stopped all the plugins and started running them one by one and the Fast Velocity Minify plugin was doing the problem. When it is turned on, the logo is not displayed anywhere, and when I turn off the plugin, everything works correctly. Can you advise me what setting I should do on the Fast Velocity Minify plugin to fix the problem and the plugin to work or should I just install another caching plugin and hopefully not have this problem with it. Thanks

Hello, @gs-webcreator,

First of all, please flush all the cache of FVM plugin and then try again and if the issue will persist then you have to check the plugin doc, that how to setup it: https://wordpress.org/plugins/fast-velocity-minify/

Regards, P-THEMES.

Hello, @Richard_Gabriel,

First of all, thanks for showing your interest in Porto WordPress .

Yes, you can create and use the different templates for each product.

Regards, P-THEMES.