1379 comments found.
I am so incredibly disappointed that you only integrate with Mailchimp. Please, anything but Mailchimp. ActiveCampaign, Convertkit, Sendinblue.. anything.
This is the only thing that keeps me from purchasing the theme. I absolutely love the design of the it. I imagine that if I use the widgets/forms of for example AC, then I won’t be able to get it in the header etc. like in your demos, right? Maybe not even the sidebar either?
Hello,
In the demo site we use the form of one service as an example, but you can install an additional plugin for the mailing service you need, and add the form on the sidebar, or anywhere in the theme through special fields in the theme settings.
After you buy a theme, you can open a ticket with this question via our ticket system at https://codesupply.co/support and our support agents will help you to add the form to the place you need in the theme.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Hi.
Thank you for the quick reply.
Does that mean that I could still have something like the “follow” in the header/menu here: https://authentictheme.com/authentic/ ?
You are absolutely right.
This is the area of widgets, and how do you know that you can add anything to WordPress through widgets, including different subscription forms, static or created by different plugins
Hi – is there any real world example out there of a website using the Sneakerhead pre-made site?
Hello,
From your message it is not entirely clear what you mean about Sneakerhead, but if you keep in mind what demo sites have the theme Authentic, then you can find all the demo examples at this link https://authentictheme.com/
Thanks,
Thank you.
I am wondering if you can point me to any real world websites that are using the sneaker head demo?
In other words, a customer of yours that has purchased the theme, and is now using the sneaker head demo on their website? I would love to see what people are doing with it.
We do not have such data about customer sites.
Hello, are you going to develop an integration for the web stories archive? At the moment it does not show any image preview, just title and read button.
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help and answer all your questions.
Are you suggesting me to subscribe and open a ticket for this simple question, really? “This should already work right” or “This feature is not supported at the moment” would have been good enough to decide whether I needed further assistance.
If you keep in mind if theme works with this Web Stories plugin https://wordpress.org/plugins/web-stories/, then yes, the theme support this plugin.
I need my licenses released for old domains that this theme is no longer active. I went to the site that no longer is using either themes and deactivated the license however my new site wont update the information. One was a temp url..how do I get my licenses cleared.?
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Hi, I see that you have several food-related demos but I cannot find an example of a recipe format. Do you have recipe-creation capability on this theme?
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
I recently purchased this theme and am having a problem changing the color of the header. Your Support Ticket system is not working, i.e., I have typed my question several times, include all of the requested information, and when I click “Submit” nothing happens. I have repeatedly double-checked, and it appears my support request is not going through. Below is the Ticket I am trying to submit:
Hi, I am using the Gourmet demo, and am unable to find instructions about changing the background color in the header at the very top of the homepage. I was able to change the menu background to the color I would like, but the main header remains black with a white logo. I do not want it black, as that does not work with my logo. Can you tell me how to change the color from black to white (for example)?
Nevermind! I found it. 
Can font sizes be customized for mobile?
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
hello, could you answer me?
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
Hello,
Do I need to have Elementor to use this Theme or do you have your own Page Builder Editor ?
Thank you.
Hello,
The theme uses Canvas, a custom collection of blocks and is mostly based on the built-in WordPress editor.
However, the theme fully supports all major page builders, including Elementor.
Please let me know if you have other questions.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Hello. When I can delete Off-canvas menu from desktop version?
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
I open the ticket but i still waiting for help 
Can you help provide some insights into these issues. I purchased this theme a while back and now would like to start using it but experiencing issues.
A few issues observed after installing theme. (1) WooCommerce installation failing: “Installation failed: The package could not be installed.” (2) AMP compatibility issues (3) Demo Content failing to download
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support with a valid support license and our support agents will help you promptly.
Thanks a lot for your purchase!
Hello, I bought the theme from you 2 months ago. I am very satisfied. However, I was not aware before that you can only embed Youtube videos for the great video functions.
Do you have a plan that you can also use your own mp4 files there?
We in Europe have a problem with just embedding the Youtube videos. This is due to the EU privacy regulations.
I would be happy if you could bring out an update on this.
Greetings Thomas
Hello,
Currently, YouTube and Vimeo videos are supported for the video backgrounds. We do not recomment using local videos, because of their loading times. Unlike services like YouTube, local servers will not use CDNs for videos and they’ll load slower for most of your visitors.
Thanks a lot for your purchase!
Hi, is there anyway to have front-end post submission? thanks
Hello,
You may use any front-end submission plugins. This feature cannnot be added to a theme according to the WordPress Coding Standards.
Please let me know if you have other questions.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
It doesnt seem to work to choose between any of the different theme variations..
I have provided you with image, FTP account, user account to figure out why you template fails. And there is no answer/solution at all. Now I found out that you have BLOCKED me from the support tickets? WTF??!
Hello,
We have an automatic firewall. Please try again in a few minutes and it shall work.
Thanks for your purchase!
A simple problem. How can I remove the advertising image of Authentich lifestyle and blog where there is a bicycle? possible is it so complicated? it is located on the home page at the bottom right Thank you
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
Hello, I would like to buy the theme, but I have the following question – I need a footer with several widget areas for links (imprint, etc.) for my logo and e.g. for most read posts – is this possible with your theme? Thanks
I would like to know if this theme is compatible with WordPress 6.0 because I could not find any hint that it is compatible.
Hello,
Yes, the theme is fully compatible with WordPress 6.0.
Please let me know if you have other questions.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
After the WordPress update to 6.0 version the posts categories in the theme don’t display properly. Does anybody else have this problem? What did you do to solve this?
Unfortunately, we can’t reproduce the issue on our end.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
can you please respond to support tickets? Haven’t gotten response in three days on a minor question and last of my project really! Thanks so much
Hello,
As far as I can tell, all tickets have been resolved.
Thank you for your purchase and your patience while we were working on it.
Hi, Can you please deactivate my Authentic theme license on my website longevik.com I have no access to that hosting anymore and want to use the theme for another website. Thanks
Hello,
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
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