162 comments found.
Hi, How can I add a notification bar above the menu?
Hello,
You can enable top bar in Select Options > Header. Then, the text of the notification can be added in Top Bar Widget Areas located in Appearance > Widgets. For a more detailed overview of theme options and available widgets and widget areas please check the documentation in this link.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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I have uploaded a blog post, but it does not load. I left the page running in the background and it is still not loading. I have made sure my plug-ins and theme are up to date. What could be causing this issue?
Hello,
If you uploaded a blog that is created using a different theme, we can’t guarantee compatibility. Try to create a blog post from scratch and add the content manually.
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I created the blog post using the theme. I just checked it and it’s still just loading. My blog page loads fine but the post itself does not load.
Hello,
In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will take a look.
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Email sent. Thank you!
Hello,
Unfortunately, we couldn’t locate your email. We are experiencing some temporary issues with the mail server so this could be the reason. You can also try contacting us through the contact form here.
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Hello, it has been almost a month, and my ticket was closed without a resolution. I responded to the emails and followed up multiple times, and my ticket was closed. I am still not able to see my blogs. Can I get my request reopened?
Hello,
We were having some email delivery issues with our server, and most likely the email is not delivered. Please try to contact us through this email instead (just add your purchase code in the mail), and our support agents will provide you with the latest version.
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Will this theme be updated anytime soon? The version of WPBakery has a high vulnerability rating from my firewall.
Hello,
The theme is supported and we will continue to update it, however, at the moment we don’t have an ETA when the update will come out.
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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Sweet, I will do that now. Thanks!
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I am trying to apply my SSL certificate to my site but I am getting warnings of mixed content because of code. When I was working on the site I only replaced the content and pictures that came with the theme and didn’t add any code. I made sure my plugins are up to date as well as my theme version. Can you offer any guidance? My domain host was Google Domains who sold it to Squarespace so there has been a transition with my domain but I have my SSL certificate assigned to my site. I just keep running into this error.
Hello,
To set up SSL and https we recommend following instructions from this article.
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Why is the option “disable row” not available in WPbakery? I want to be able to save some of the predesigned rows for later so I want to disable them and not delete them, I have this option for others themes i use
Hello,
Some of the parameters(options) are removed in visual-composer-config.php file located on this path: wp-content\themes\kudos\framework\modules\visualcomposer
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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hello can you pls suggest me anything i have upload my kudos theme but my slider is not working at all in slider revolution even i also try with import slider mmanualy with zip but its not work pls help me to find solution
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
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Has not been updated for two years and the blogs STILL don’t work. Would recommend everyone stays away until the theme is updated.
Hi there,
Please note that our developers are constantly working on updates for all our themes. At the moment we don’t have any ETA when new update will come out but we hope it will be released soon and you will for sure be notified once a theme update is out.
Please if you have any issues, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
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Your theme needs to be updated. I am using it and the blogs don’t work! Can you please advise when this is working again? thanks
Hello,
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest.
In case that you are running latest WordPress version, please note that we haven’t tested our theme with WP 5.9 yet, however you can try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
WP 5.8 introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.
In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
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Still no update to making the blogs work properly?..
Hi,
Please try the suggestion from the article in this link.
We would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Still no update?
Hi there,
Please if you have any issues with our theme, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. At the moment, we don’t have any ETA when this update will come out, but we hope it will be released soon.
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The theme hasn’t been updated for a long time. They are working on it. If I buy it, I will not have problems with new versions of wordpress?
Hello,
Thank you for reaching us!
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however it will be listed in the change log.
WP 5.8 introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.
Do let us know if you have any additional questions.
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Hi,
I’m considering purchasing your theme. What page builder does it use?
Thanks, B
Hello,
Thank you for taking an interest!
Kudos theme comes bundled with WPBakery page builder and it is a default page builder of the theme.
Do let us know if you have more questions.
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That’s perfect. Thank you
Hello,
You’re welcome
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Hey, me again, It looks like part of the blog/portfolio code has been deprecated and is not working with the latest PHP version. Deprecated: Function get_magic_quotes_gpc() is deprecated /wp-content/themes/kudos/framework/lib/qode.functions.php on line 283
Hi there,
Alright, please send us a mail and include your purchase code and one of our agents will investigate.
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Pre-sale quiestion
Is this available as an elementor template too?
Hi there,
We haven’t tested Elementor. The demo can be recreated and edited only with WPBakery.
Let us know if you have any additional questions.
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Hi there,
Thanks for writing in! Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
We hope this helped and keep us updated.
Thanks.
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My instagram feed won’t show up it just shows an error message when I try to login. Also my blog preview is showing html before the preview text.
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
Keep us updated on this.
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Hey, just letting you guys know there is starting to be a jquery conflict with a number of newer plugins. Looks like Kudos is on jquery 1.2 and anything newer is disabling dropdown menus on desktop and mobile. Not an expert in it, but just passing along what one of my dev’s told me. Love the theme.
Hi there,
Thanks for writing in! First of all please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins as well as this article can help you here.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks
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Hi there, for some reason no icons are displaying on my site when viewing on Chrome. Do I need to upload/install the icon packs separately somewhere? (ie: Font Awesome, Font Elegant etc)
Hi there,
Possible this article can help you here.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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After last theme update I lost all custom added colors for my website. Days, even weeks of work went to the rubbish… “Well done” Kudos….
Hi there,
Sorry to hear this. Possibly you did not perform the update correctly, as this should not happen at all. You can check our article about it here and if you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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hello, I am just checking if there has been any updates on the Kudo theme (include WP-Bakery and Slider Revolution) since my purchase last year (15 aug 2019), as I want to update to Wordpress 5.5 and and I am worried that the theme might break, and Slider revolution needs upgrade. the theme was purchased last year from theme forest under user mediacorp2019.
Hi there,
Thanks for writing in. Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. But if you need an immediate update of any of the plugins, please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and one of our support agents will provide you with latest versions. We appreciate your patience and understanding.
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Hello, I have been running your site for a few months with no issue. We recently decided to add WooCommerce to the theme, and we are unable to see any of the products from any pages using the WooCommerce short code. I can see the individual product pages, but the main shop page is empty, and using short codes for featured product, or single product leaves the page blank. When I deactivate the theme and use the WooCommerce store theme everything works.
Since the site is specifically listed for WooCommerce I am not sure what in the theme would be preventing these products from showing.
Hi there,
Could you please provide us with your website URL so we can check this.
Thanks.
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Hello sure, our main site is www.bmistudios.com and our shop page is where we are having a display issue is www.bmistudios.com/shop. To my knowledge everything is set up properly. Here is an example of a product https://www.bmistudios.com/shop/750-seo-ecommerce-social-media-web-development-bundle/. We have tried everything and we cannot get the products to show with the woocommerce short codes on the shop page or any custom page.
Hi there,
Once we check we can only assume that you are using third party plugins, as the product page differs in functionality from our themes original one. So please try to deactivate any third party plugins that you are using to see if the issue will be resolved, as well as try to revert any modification if you have done this on your end.
Thanks if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi, yes we are using the WooCommerce built subscriptions. We have disabled this along with every other plugin and the problem persists. The shop page and the short codes do not load the products. The only page that loads is the actual individual product page. When we disable the theme, everything works. I am not sure what to do from here?
We also disabled our CDN, and removed WP Rocket. Still no dice on getting the shop page to show the products.
Hi there,
In order to be able to test this on your end we would kindly ask you to send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and all possible information about your issue.
Thanks.
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My demo import process freezes at 30%. I went for submit a request in help center, but the page was like not completely loaded. I managed to fill the form. But I could not submit the request.. the page does nothing on clicking the submit button.
Hi there,
Thanks for contacting us! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.
If you do need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
We have checked our help center and the submit a request form is working for sure, so please go ahead submitting a request and our team will help you.
Thanks.
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