122 comments found.
Hi, can you please tell me what page builder “drag and drop” are you using in this theme? Also any paid plugins included? I am sking for a new website on https://selidbeubeogradu.rs address. We need to do a redesign.
Hi there,
About the questions here:
1. We use Elementor within the theme.
2. Plugins needed by the theme are bundled within the theme. You do not need to purchase any plugins.
I hope this information helps.
Kind Regards
Hi,
I’m using your theme, and I need a login/signup page to mention on the website. The pages have “account page,” but I don’t see login or signup pages… do you have in-built pages or how do I add them?
Hi there,
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Moovit WordPress Theme Support
Kind regards,
John from Fox ThemesSupport Team
Hi, I tried to do full import of the demo, it shows successfull but the the pages, posts, header, footer and menu still empty
Hello,
Thanks for reaching out ! We’d be happy to help you with the demo import issue.
To get started, please create a new ticket through our support platform. This will allow us to gather the necessary details to troubleshoot the problem effectively.
You can do so by getting in touch with us here:
Create a New Ticket
We look forward to assisting you\!
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System
When are we getting an update? I can’t edit pages anymore, just 500 server errors when I try publishing chnages.
Seems to be something with either Aheto or Aheto Shortcodes Add-Ons. I really need this fixed ASAP. Client can’t edit content at all.
Hi there,
Thanks for bringing this to our attention, and I’m really sorry to hear about the issue you’re experiencing.
To help us investigate this further—especially since it may be related to a conflict with the Aheto or Aheto Shortcodes Add-Ons—we kindly ask that you create a support ticket with us so we can take a closer look.
You can do so by getting in touch with us here:
Create a New Ticket
Once we receive your ticket, we’ll be able to assist you directly and get this resolved as quickly as possible.
Looking forward to your submission!
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Hello Fox Themes,
When will you upgrade the template, please?
Richard
Hi Richard,
Absolutely, we will be upgrading the template! However, we don’t have an exact ETA on when this will be done, as there are several things currently being worked on, including bug fixes, new features, and other improvements.
We’ll be sure to let you know once a new version is released. Let us know if you have any specific concerns in the meantime!
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Thanks, thank you, we will be patient.
Glad to hear that!
Hi there….
i already submit ticket for check our Demo Theme not complete after import
Hi there
Thank you for your message. We’ve checked our system, but we haven’t seen the ticket you mentioned. Could you kindly recreate the ticket and submit it again via this link Create a New Ticket
Please include the details of the issue you’re facing with the demo theme import, and we’ll be happy to assist you further.
Looking forward to your updated ticket.
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Hello, I use RankMath for SEO on my site. When I activate RankMath and update a page with Elementor, I get a 500 error. However, when I temporarily change the theme with RankMath’s guidance, I do not get this problem. Do you have any known incompatibilities with RankMath?
We think the problem is related to your “Aheto” plugin. When this plugin is deactivated and RankMath is activated, the problem disappears. However, if RankMath is active with the Aheto plugin, I still get a 500 error.
I think your plugin and/or theme is incompatible with php 8.1.x versions. When I upgraded to php7.4, the problem did not appear. But this also causes problems for some of my different plugins on the site. It gives version incompatibility. Do you plan to do any work on the compatibility of the relevant plugin (aheto and aheto-short-codes) with new PHP versions?
Hello,
Thank you for bringing this issue to our attention.
To help us replicate and escalate the problem, could you please create a support ticket through our system? This will allow us to track the issue more efficiently and provide a solution as quickly as possible.
In the ticket, please include the following details:
A brief description of the issue you are facing. Any specific steps you took before encountering the error. Your login credentials so we can access your site and investigate directly.
We understand the sensitivity of your login information and assure you that your credentials will be handled securely and only used for the purpose of resolving this issue.
You can create a support ticket here: https://foxthemes.me/support/
Thank you for your cooperation. We look forward to resolving this issue for you.
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Hi, I would like to purchase this theme but I have a presale question.
I saw a tracking system in your website, will I be able to track the status of shipment via this form? Should I integrate any plugin to this form? If yes, then any plugin ideas?
Or do I need to go purchase software for that? can you please tell me the procedure?
My primary requirement is the tracking system on website.
Hello,
Thank you for considering our theme! Regarding your question about the tracking system, I want to clarify that the theme itself does not have a built-in tracking system for shipment status.
To implement a tracking system on your website, you would typically need to integrate a dedicated shipment tracking plugin or use an external service that provides tracking functionalities. There are various WordPress plugins available for shipment tracking, and you can explore options based on your specific requirements.
If you have a preferred shipment tracking service or plugin in mind, you can integrate it into the theme. Ensure compatibility and follow the instructions provided by the chosen plugin or service for seamless integration.
If you have any further questions or if there’s anything else I can assist you with, please feel free to let me know!
Best regards,
Shouldn’t be SUCH A STRUGGLE to insert a header and a footer – One click – insert THAT’s ALL THAT SHOULD HAPPEN! Yes I filled out a support ticket, but NO WHERE in the documentation does it say you have to actually “build” out a header in elementor – transparent doesn’t work, it’s a mess honestly – The time that I have spent trying to set up a simple header and footer is unreal. I’m losing money every minute. I’m really regretting this theme.
Hi there,
Thank you for reaching out,
I’m sorry to hear about the difficulties you’re facing with setting up the header and footer. Our team will look into this issue to ensure a smoother experience for our users. Your feedback is important to us, and we appreciate your patience.
Kind regards,
Brian From Foxthemes.
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Moovit WordPress Theme Support
Kind regards,
Nishant from Fox ThemesSupport Team
before final purchase i need to test speed on my server. How its possible?
Hey there,
With respect to your query here, unfortunately as it currently stands the theme is only provided upon purchase hence it wouldn’t be possible to test it on your own server. Instead what you can do is test our demo link.
Should you have any questions, please do let us know.
Kind Regards,
John from Fox Themes
Support Team
prepurchase question – is it possible to add a new font style (relaway, century gothic… ) ?
Thanks for showing interest in our theme.
In regards to your question here, while it is possible to add font styles, I’m afraid this is something that would need custom work to implement.
Kind Regards,
John from Fox Themes
Support Team
Very disappointed, the template has many bugs and the customer support is not professional.
I bought the template on september 23rd 2022. My goal was to use the template in order to develop a one-page website using the page Home 8 from the demo content.
More than 2 weeks later and after many emails sent to the customer support, the page is still not working. There are still 8 bugs that are not fixed and I just don’t have the patience anymore to wait for another 2 weeks to get it fixed.
On top of that, the support system they use is very inefficient: every time you send an email to the support, your “ticket” (email) gets pushed down in the ticket queue. In their words: “I can see that you’ve updated your ticket here more than once. This has backtracked your ticket here since the replies just push your ticket down the ticket queue. This makes it take long to be addressed by the support team as tickets are replied to based on a first in, first out basis.”.
I’ve never seen such a thing, in any normal system like helpscout, the emails are treated like tickets and are not pushed down if the customer sends a new ticket.
Anyway, I’ve just asked for a refund. The template is too buggy and this is not going anywhere.
We have refunded your purchase
All the best in your business
Kind Regards,
John from Fox Themes
Support Team
Hello,
I sent an email last Friday, I’m having issues in the website after the setup. Can you please answer me. Pretty urgent.
Thank you
In regards to your complaint here, I can see that our team is actually in active communication with you. Kindly exercise some patience as our team checks into the matter.
Kind Regards,
John from Fox Themes
Support Team
Does anyone know how to get the footer to show? I don’t see it in any of the documentation
I need to know how to get the Footer to show up on the website.
Hey there,
With respect to your query here, can I please request you to contact our support team for assistance on this?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Moovit – Transportation & Logistic WordPress Support
Kind Regards,
John from Fox Themes
Support Team
Wells its a simple question numerous people have asked here.. Why not just post the solution.
What is the link to your support so i can put in a ticket.
In order to submit a support ticket, you will need to do so from the linkI previously shared here: Click Here To Get Moovit – Transportation & Logistic WordPress Support
Kind Regards,
John from Fox Themes
Support Team
I see an update for June 2022 is there a Changelog i can view?
Sorry about that.
Please ignore it. It is a false update.
Kind Regards,
John from Fox Themes
Support Team
Have sent a email with support and got a response then I showed them the illustrator issues and I have not gotten back a response from them In almost 1 week. Terrible , I also emailed them again asking about the solution and still no response to my second email. Terrible service.
Thanks for reaching out to us and sorry for the experience.
With respect to your query here, we have replied to your ticket. Please check into it.
Kind Regards,
John from Fox Themes
Support Team
Hi, since WordPress was automatically updating to AHETO-Version 1.3.4 the Plugin “Insert Headers and Footers” is creating an critical error in the Header of our website – the mobile-version (Burger-menu) isn’t available. Please provide an update to the Theme as soon as possible! it is unacceptable for us!
Hey there,
Thanks for writing in
With respect to your query here, I have setup that plugin in my testing end alongside Aheto version 1.3.5 and there are no critical errors rendered. Could you perhaps ensure that you do not have custom code that could be causing the issue. Should the issue persist, Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Moovit – Transportation & Logistic WordPress Support
Kind Regards,
John from Fox Themes
Support Team
Hello there. We bought the theme and installed our website. After that we installed a plugin named “Premium addons for elementor” but when we enable elementor pro, some elements does not appear on our website. Elements are came with “essential addons” and “premium addons for elementor” plugins. So theme blocks does not appear after elementor pro enabled. How do we fix it ?
Hey there,
With respect to your query here, kindly get back to us within your ticket
Kind Regards,
John from Fox Themes
Support Team
hello, I am trying to edit the header part with elementtor. but the layout part seems to be missing. so i can’t select additional button there are only “footer columns menu” and “header classic 2 menu” options
Hey there,
With respect to your questions here, kindly have these raised within your support ticket.
We look forward to assisting you
Kind Regards,
John from Fox Themes
Support Team
