89 comments found.
Two things, one why are we using wp bakery 6.9.0 when we’re up 2 major versions? Also the call to action section doesn’t allow for color changes. A lot of things don’t seem to work, even font changes and top headers have issues with changing font.
Hello,
Thank you for using our theme!
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. We also recommend checking the documentation in this link and our Knowledge Base here.
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Hello! I purchased this theme today and it says the woocommerce database files are out of date. Can you please provide to update files? Otherwise, I’ll be forced to ask a refound. Thanks
Hello,
Thank you for choosing our theme.
You can also use the current version of the theme with the latest version of WooCommerce. As you may know, WooCommerce releases new versions of the plugin every few weeks. This means that some of the template files we use in our theme might show up for you as outdated. Note that most of the WooCommerce updates do not change anything critical, so it should not have an impact on the theme’s functionality. You can go through the Checkout process to make sure everything is working fine. If everything appears normal, and in most cases, it will, you can feel free to ignore the ‘out of date’ warning.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.
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I purchased this theme recently and it says the woocommerce database files are out of date. Please provide the updated files as I cannot use the theme now the check out doesn’t work. I need them rather quickly as the site was supposed to be live now
Hello,
Thank you for reaching us!
The theme is supported and we will continue to update it, however, at the moment we don’t have an ETA when the update will come out.
If you are getting the ‘Outdated Files’ WooCommerce notices, do note that most of the WooCommerce updates do not change anything critical, so it should not have an impact on the theme’s functionality. You can go through the Checkout process to make sure everything is working fine. If everything appears normal, and in most cases, it will, you can feel free to ignore the ‘out of date’ warning. If there is some kind of a glitch, you can downgrade WooCommerce to some previous version.
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Hi – does this theme work with the latest version of Wordpress? v4.6.1 and when is the theme going to be updated?
Hello,
Current version of the theme should work correctly with the latest version of WordPress. The theme will be updated, however, at the moment we don’t have an ETA when the update will come out.
You should know that in case you need latest version of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Mikado Portfolio part of
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Thank you – that would be very helpful.
Support
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Is there an update coming soon? You are having jquery issues and display issues with the mobile navigation bar. i want to buy the template for a client but not if you guys are not updating your version really soon.
Hello,
Thank you for reaching us!
We are constantly working on updating all our themes and the current version of the theme listed in change log is working correctly with the latest version of WordPress.
Live demo is not updated to the latest version and this is why the mobile menu is not being shown correctly there. On our localhost installation where the latest version is being used there are no errors and mobile menu is displayed correctly.
Do let us know if you have any additional questions.
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Hi there,
Since we do not have enough information from here, could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
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Hi, any latest update since October 2022? Is there any way to speed up the theme? It’s extremely slow even in backend. Thx
Hi there,
The theme will be updated for sure and when it comes to the speed we can suggest you put a focus on your server and your content optimization as well as TTFB, First Paint and Contentful Paint from the google pages speed that matters, also the Waterfall sections is of great importance where you can see what might be improved and our support team will be happy to help and provide you with more detailed guidance. Also you can check our article here as well as about the recent changes in GTMetrix.
We hope this helped and if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
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Hi work this theme for PHP 8?
Hi there,
Thanks for taking an interest! The latest version of the theme is compatible with PHP 8 yes.
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Hi! I have the same question as postetd here before. I need to get rid of google foints loading on your theme. This is urgent since lawyers already contacted me. I cannot renew my support ticket for 60$ just to get a quick answer sorry. I think your theme should be set up so that you don’t have to fear any legal consequences. I used several Plugins to unload google font. It seems Roboto is still loading. I added a CSS code to prevent it but that didn’t help. So please just answer here because I guess this problem is global and helpful for every user.
best regards
ok it is in the Billboard. It is Playfair font in the Tagline. How can I change that? I have Open Sans in the settings for everything. Doesn’t change the Billboard Tagline tough
Hi there,
Please contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
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Hello,
how can I get rid of all Google Fonts used in my Website using your theme and self host the chosen fonts instead? does your theme has a function or workflow prepared for that?
kind regards Catie
Hello,
Please contact us through this email, include your purchase code in the email, and our support agents will assist you.
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Hello, I’m interested on this theme. Can you let me know how much time do you need to release an update to make it compatible with the latest WordPress version?
Thank you
Hello,
Thank you for taking interest in our theme!
Our dev team is working hard at the moment on updating all our themes. We don’t have any ETA when this update will come out, however once it is updated this will be listed in the change log.
You can use the theme on the latest version of WordPress with this plugin.
Newer WordPress versions introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.
Do let us know if you have any additional questions
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Hi, will this theme work with the latest version of WordPress (v 6.0.2)?
Hi there, Thanks for writing in! Our team is working on updating all our themes and Oaza will for sure be updated. We recommend you to wait for the theme updated so you can update the WP 6.0.2.
Thank you for your patience.
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Thanks for your reply. This would be appreciated as the theme hasn’t been updated for over 2 years.
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Theme import giving some JS error
Uncaught SyntaxError: “[object Object]” is not valid JSON at JSON.parse (<anonymous>) at Object.error (core-dashboard.js?ver=5.9.3:232:41) at c (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.9.3:2:28327) at Object.fireWith [as rejectWith] (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.9.3:2:29072) at l (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.9.3:2:79926) at XMLHttpRequest.<anonymous> (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.9.3:2:82355)
are you there?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you and check this on your end.
Thanks.
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Hi, it has been almost 1 year without update, it is possible to have the new versions of Slider Revolution, and WP bakery please ? Thank you Or tell us when the next update is coming ?
Hi there,
At the moment we don’t have any ETA when the new update will come out but we hope it will be released soon and you will for sure be notified once a theme update is out.
Please contact us through this email, and include your purchase code in the email, and we will send you the new version of plugin to install it manually.
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No puedo importar el contenido de demostración del tema, solo carga un 40%
Hi there,
Please note that any premium WP theme requires a bit more dedicated resources on your server, which is something that’s common among robust and complex themes such as ours. Recommended PHP Versions And Resources And How To Set Them.
You should try to import the content again, by following the steps from the following article.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
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I have problem with Booked plugin when activated the Booked Add-On: Calendar Feeds , Booked Add-On: Front-End Agents Booked Add-On: WooCommerce Payments are deactivated Notice: Constant BOOKEDICAL_PLUGIN_DIR already defined in /booked/includes/add-ons/calendar-feeds/booked-calendar-feeds.php on line 17 however when Booked is deactivated the other 3 addons become active
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
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Hi, will you still update this theme, it looks cool, wish it was on elementor as well
Hi there,
Please note that our developers are constantly working on updates for all our themes. We are always working on our new theme updates, where we are including the latest versions of included plugins or implementing some fixes. Also, note that this theme comes with WPBakery page builder.
Do let us know if you have any additional questions.
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Hello,
I would like to know where i can find the option to change color of a lot thing :
The pink on the title here : https://oaza.qodeinteractive.com/portfolio/masonry-grid/
The pink of the accordeon here : https://oaza.qodeinteractive.com/elements/accordions/
I am on the Oaza Options but there nothing about color?
Thx
Julien
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
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The booking functionality prompts you to sign in … and yet where is the register option at? I don’t see it. How does a visitor register? Do they become a special user role in WordPress?
Hello there,
Thanks for taking an interest!
You can use WooCommerce’s My Account page and enable under options that customers can create account on your site. Here you can check how My Account page will look like. After registering on your site customers can then proceed with booking appointment.
Do let us know if you have any additional questions.
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Hello … that wasn’t my question … when I use the demo, it asks to sign in for booking, but it doesn’t provide a link to register, so … you saw you can use Woocommerce, but your demo isn’t linking to that functionality for users. Can you fix your demo, so we can see how the registration works for visitors?
Hi there,
If you want to integrate booking into your website, you will have to use a plugin for this which is called Booked. You can find it on this link https://getbooked.io/. As well as you can add the Booked calendar shortcode to any of your pages or in the Widget Area.
You can see the calendar on our https://oaza.qodeinteractive.com/WooCommerce is an essential part of our shop functionality and it is fully compatible with our theme. However the booking and payment are not connected With Booked plugin you can make an appointment, and the WooCommerce is used for our shop. You could try to use Payments with a WooCommerce add-on for Booked for this purpose. We have not tested this for compatibility with our theme but you can always try it out on your end.
If you need any further assistance please feel free to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
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Hello, I had installed the Oaza theme on a domain that has since expired. I was not able to deactivate the license key before my domain expired. Now I have a new domain and I am trying to re-install the theme but I can’t activate the theme. Since the theme is not installed on another domain what would you advise? Can you issue me with a new license key and deactivate the previous license key that I had?
Hi there,
Thanks for writing in! You should know that you can always deregister the purchase code through our Help Center
Please note that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So if you still encounter issues, in your case now we would kindly ask you to send us a mail providing your purchase code in it, and our team will help you with this.
Thanks.
Support
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