23243 comments found.
Hi, which of the settings is responsible for the—porto-body-color (css variable) have a great day.
Hello, @xsTechnika,
The setting under Porto >> Theme Options >> Skin >> Layout and Background color: https://postimg.cc/FfT2m3LN
Regards, P-THEMES.
Best theme what i found on themeforest. Unfortunatelly i cant use it. On staging site almost everything is perfect but when i activate it on my live site, i found some problems. 1. I’m connecting to flixmedia which is giving me information about the products. Normally this plugin overwrite product description, but on porto i cant use it. 2. There is a bug with products. If i click “A” product, the product link is “B” product. I cleared cache, but i found this problem with other browsers as well. 3. If i choose a product layout in product options, sometimes i see a different layout like if i create it in layout builder. Im very sad that i cannot use it. Lot of possibilities in the theme.
Hello, @CreArtShop,
Can you please contact us via our support system with your site WP Admin Login details and explain your issues there with some screenshots or small video clips so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
Hi,
I would like to know if any Porto Theme is compatible with Dokan Pro?
Hello, @Miguelonx,
Yes Our theme is fully compaitable with the Dokan Pro plugin as well, you can use it on your site. Specially Shop Demo 22.
Regards, P-THEMES.
Thanks for your quick reply 
I have found it, thank you.
You’re Most Welcome!!
hello,
can we add filter only in subcategories? if yes how
and how we can add filter in categories and hide in subcategories
Hello, @iislb,
First of all, the filter you have to use from Appearance >> Widgets, and there you will find the Yith WooCommerce Ajax Product Filter Widget and you have to use it in sidebar as per your requirements.
Now, under Appearance >> Widgets there is the sidebar named as “Woo Category Sidebar”, that sidebar actually works/appears on Shop/Category/Sub-Category pages by default.
So if you want to use different sidebars on different pages then you have to create a new sidebar from Appearance >> Sidebar and that sidebar will appear under Appearance >> Widgets, then you can add filter in the particular sidebar as per your requirement.
And finally you have to go to Products >> Categories and edit the particular Category/Sub-Category and choose the sidebar from page option, it will only appear on that page.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 01/12/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, I know how we can add the filter but my question can we add the filter only in subcategories or only in categories of the shop can or not if yes how ?
thanks,
Hello, @iislb,
That is what I have explained above, you have to create the sidebar and then use the filter widget in that sidebar and then you have to use the particular sidebar only on the particular category page as per your requirements.
Regards, P-THEMES.
Hello,
I don’t succeed anymore to login on your website portotheme.com, and I don’t receive any email when I aks to reset my password. Can you tell me what I should do to login ?
Hello, @Jeylune,
This is our support system: http://portotheme.com/support please try to create the support account here and if you face any issue, then please share your theme purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check it for you and help you out.
Regards, P-THEMES.
Thank you for the response, finally I was able to login, have a good day.
You’re Most Welcome!!
And Sound’s Good!!
The compare feature does not seem to work. Latest version of the theme (new installation), loaded with Shop 1 demo and page content wrapper of boxed. Choosing two items for comparison and triggering the compare window opens, but is blank, without any data.
Hello, @Centrafibe,
Can you please check it once with the default WP Theme like Twenty Twenty two, just to make it sure that how it works with it, and it will make sure as well that the issue is with our theme only or with the plugin itself.
Regards, P-THEMES.
Good afternoon, tell me please, what did you do in the latest updates with fonts? Fonts were installed on the site via style.css of the child theme. After updating from version 6.2.6. to version 6.4.0., about half of the fonts on the site crashed, they are interrupted by other Porto fonts installed via ‘var’. And how can this be fixed?
Hello, @max_z1,
Can you please contact us via our support system with your site WP Admin Login details and with screenshots or the small video clip of the issue so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
Hey! Any response for the support request #2611?
Hello, @xeire,
I have just confirmed from the support department and they said that they already replied to your support ticket #2611, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards, P-THEMES.
How can I import the menu of a demo?
Hello,
Unfortunately, there is no such way/option to import only menu from specific demos, you have to import the particular Demo for importing the particular menu, so you can achieve it using a trick: you can Install the theme on local/test site and then import the demo from which you want the Menu, then you can copy the Menu from your local/test site to your main site. This is the only possible way.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 11/06/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello can you tell me how to delete the grey stars on product page please. Ma,y thanks.
Hello, @WDMT,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.single-product .woocommerce-product-rating .star-rating {
display: none !important;
}
Regards, P-THEMES.
Hello, thank you so much, its working! i have another request, i dont have the header border, can you tell me how to add it ? Many thanks
Hello, @WDMT,
You can add the bottom and top header border with some specific header types from Porto >> Theme Options >> Skin >> Header.
OR
You can use the below-given CSS code as well to set the border on your site on a complete header as well and change the values in the given code as per your requirements.
#header .header-main {
border: 2px solid red !important;
}
Regards, P-THEMES.
how to crate mega menu
Hello, @ajaygangani,
We have the in-built Mega Menu functionality, I have captured the videos for you, please watch them.
https://jmp.sh/x954ft8
https://jmp.sh/Zm1MlS7
Regards, P-THEMES.
Hi Team.
I’d like to submit the below enhancement request.
Pre Order Functionality.
At the moment, porto offers pre order field for date which is great, it would be even better if we could also list the time that an order will come available. (A Time field) This is a very common element when setting up flash sale campaigns for clients.
Thanks, 4TCMedia
Hello, @4tcmedia,
While we currently do not have that feature, I have submitted your idea as a feature request to our team so that they can consider it for future updates. Have a great day!
Regards, P-THEMES.
Hi, Opened tickets 3 days ago and there has been no activity on them. Please respond to #2376 and #2375
Hello, @notVPN,
I have just confirmed from the support department and they said that they already replied to your support tickets with a proper solution so please check back your support ticket replies and reply to your support tickets accordingly and sorry for the delay, our support team was on yearly leaves and that is why you faced this delay, we are back on desk now and hope you will not face this issue anymore.
Regards, P-THEMES.
I am working with a young lady that I think might have been swindled by another individual. Her website, not live yet, has the Porto theme in use, but when I have tried to update it, it gives me an error saying its an illegal copy. Now, we have no issue in buying it, if we can get the one issue/question resolved.
The template meets nearly all her needs and can be usable for her, but the one thing I am not able to figure out is the following:
On the theme, there is a small box at the top right that is 4 lines and when you click on it, it shows the menu of her pages. I need to be able to remove this box and all menus for that matter from the header of the pages. She does not want any menus up there. Is there a way to remove those menus?
Hello, @cdhodgdon,
Please ask your client to contact us via our support system here: http://portotheme.com/support" with her theme purchase code and with theme purchase Envato account so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
@PT-Support2
She doesn’t even have that. She was not told by the previous person as to whether he bought it or not for her. He won’t answer hers or my emails. He’s ghosted her.
We are willing to buy the template, but only if the one item we are trying to remove can be. I don’t want her to purchase this if the change can’t be done. That would be a waste of money for her.
I’m just trying to see if it’s possible and if it is then will move forward to pay for the theme and get her going.
Hello, @cdhodgdon,
Can you please share the screenshot of the section you want to remove? And also the Live URL so that I’ll check and confirm with you.
Regards, P-THEMES.
I have turned off the coming soon scree so you can see the site (she has not moved her domain to her account yet, that’s another project, LOL). Here is the link for the site. Also it won’t let me share a screen shot here, so I uploaded to the site and included the link here
Screenshot: https://tdv.asr.mybluehost.me/wp-content/uploads/2022/07/Site.png
Live site: https://tdv.asr.mybluehost.me/
Hello, @cdhodgdon,
Yes, you can easily remove that Menu from the Header Builder or use the Custom CSS as well.
Regards, P-THEMES.
Thank you so much, I did find the option in there. I am talking with her to make sure she wants to continue to use this template and if yes, will get it bought. One last question, I know with the regular order you get 6 months of support or you can pay extra for 12 months. If we only do the standard order and 6 months support, will she still be able to update the template itself, beyond that 6 month period, if there are updates put out for it.
I am not sure on how that works over on these themes from here. My personal themes are bought from another group on a lifetime plan. I just want to make sure, 1 if she moves forward, you get your money and 2 that at least she will continue to get theme updates beyond that period.
Thanks for the help on this.
Hello, @cdhodgdon,
Yes when purchasing the regular license, she will get 6 months of free support and a free lifetime update as well 
Regards, P-THEMES.
Hi there i have some questions! 1) I want the product sort description to in home page and catalogue page to to saw only two lines if is larger! 2) Home page banner to auto slide 3) In porto product wp bakery block i want to appear categories in order i want
Hello, @inetgr,
1. Unfortunately there is no such option in our theme for this, you can try with the below given Custom CSS, Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
ul.products .description {
height: 57px !important;
overflow: hidden !important;
}
2. I have just checked your site now and the home page banner is sliding automatically and perfectly fine on your site, please watch this video: https://www.veed.io/view/cd6c0a1a-dec4-404b-bbdc-0b63c4e9458c?sharingWidget=true
3. Unfortunately, there is no such option in that particular element for this, so this requires Customziation.
Regards, P-THEMES.
Dear Porto,
What is the most recomendable add to cart customization according Porto? I have my web example shopping: https://www.candleart.es/rituales-de-santos/ but is not too much friendly in the way to locate the cart and finalize the order. I think maybe some clients don’t find the cart when have added something.
I would like for example a pop out panel in vertical showing the bag.
Any recommendation?
thanks a lot,
I have explained it here: https://themeforest.net/comments/28472154
Dear Porto, I have a warning in my Apache log regarding Porto functionality. Should I worry by something? Can I share the log in provate ? how?
thanks
Hello, @Joaquim_,
Yes, please share the screenshot of those warnings and your server status values as well via our support system here: http://portotheme.com/support so that we will check and help you out if possible.
Server values means, PHP version, Max execusion time, Max Vars time etc….
Regards, P-THEMES.
Dear Porto,
There is some add to cart feature recommended? I have my web example shopping: https://www.candleart.es/rituales-de-santos/
but is not too much friendly in the way to find the cart and finalize the order.
Any recommendation?
thanks a lot,
Hello, @Joaquim_,
Actually for the Shop/Category pages we have 3 pre built Cart Type Notifications and you can choose it as per your requirements, from Porto >> Theme Options >> WooCommerce >> Product Archives: https://postimg.cc/PPvTrm9z as per your requirements.
OR if you want to redirect the customer directly on cart page when adding to the cart on Shop/Caegory pages then you have to go to WooCommerce >> Settings >> Products and choose the option: “Redirect to the cart page after successful addition” as showing in this screenshot: https://postimg.cc/v1qNVK61
Regards, P-THEMES.
Hi, how can we make custom product fields work with this theme?
Hello, @Centrafibe,
Advanced Custom Fields plugin is pre packaged with our theme. Here is the plugin doc: https://www.advancedcustomfields.com/resources/ and here is the plugin URL: https://wordpress.org/plugins/advanced-custom-fields/ you can use this plugin and create your own Custom Fields as per your requirements.
Regards, P-THEMES.
Hi, thank you for taking the time to reply. I apologize for not taking the time to be more specific regarding my question.
The question is more or less around, how does one control or show custom fields in the Porto Theme on the product posts/pages?
I did install Advanced Custom Fields, I also did look at the elementor’s documentation on this subject. Do we absolutely need to pay for Elementor Premium to leverage ACF in the Porto Theme? Isn’t there another simple way that we can control our Product Pages to show fields from ACF without relying on Elementor?
Additionally, the documentation surrounding how we can control or modify custom product layouts is dated and does not contain a lot of information.
“Custom Product Layout”
Instead of having to start from scratch (blank) – is there not a way to easily modify one of the pre-defined product layouts that come with the Porto Theme, for example change the positioning of some elements, or add elements?
Hello, @Centrafibe,
Please watch and follow the instructions showing in this video: https://youtu.be/a1b0E-Cd_lQ
Regards, P-THEMES.
