13554 comments found.
Pls can you take a look on Ulesson Educational app, can your LMS app be achieved in that order, the screens, view, flow of the layout. Await your feedback.
Hi,
So sorry, our app can’t change the style like that. To change it need to change a lot of code to meet.
Thanks & Regards,
ThimPress – Customer Service
I purchased this theme recently and it was not usable. The backend was terrible and buggy. I can’t even run it smoothly in a local environment.
BON’T bother to buy it if you don’t have a super fast dedicated hosting. contacted their support for a refund but they refused. So frustrated!!!
Here is their system requirement: https://docspress.thimpress.com/onelms/#system-requires-4. You will have to have a hosting with the at least 3 CPUs. 4GB Memory and 60 GB SSD Storage. They didn’t mention this on themeforest at all.
Hi,
We are so sorry to hear that, we have described this info in the documentation and put it on top of our item details. I think you missed it.
I noticed you have created a topic on our support forum and my colleague is supporting you. Please continue to talk to her, we will do our best to solve your problem.
Thanks & Regards,
ThimPress – Customer Service
I have already created a ticket #post-841172, but your support refused to refund. You should add your system requirements to theme description because no one will check the installation documents when purchasing. I have purchased lots of themes from ThemeForest and never saw a theme as slow as yours. It was ridiculously slow. I can’t use it.
We believe your error is not related to the system requirements, please continue to discuss with us on the forum, and our team will check for you.
Hi, I purchased this theme last month, but found the lots of issues with it so I was not able to use the theme to build my website. How can I request a refund? Thank you!
Hi,
Before considering creating a refund request, you can create a topic on our support forum. We will assist you to solve the problems.
Thanks & Regards,
ThimPress – Customer Service
Hi, I have a few questions before the sale. I ask for your help. The reason why I want to install the plugin; I have about 10,000 questions. And all of them have video solutions saved on Vimeo. I will create Quizzes from these questions. And I will post it under the course. For example; 1 Course will have 10 Quizzes and each quiz will have 10 questions. In other words, there will be 10×10=100 questions in total in my 1 course. So 10,000 questions ÷ 100 questions in each course = 100 courses. 1- I want only 1 question to be displayed on each page in quizzes. Yes, I know, this plugin has it. But I want to have check answer option under the question. When the “check” option is clicked, the explanation section below should open and I want the question solution video installed on vimeo to appear. The student should be able to watch the solution video of the problem on that page. And then he should be able to move on to the next question. -So there is a check option under the question? -Can vimeo video be embedded in Explanation? 2-Can I add all of these questions to quizzes and courses at once with Excel? So, can I import all the quizzes and questions of my 100 courses in one go? 3-My courses will only consist of quizzes. Can I learn student statistics? 4-Is there a limit on the number of students? Do you think 1,000,000 people can enroll in these courses? Can the plugin handle this? Or what server would you recommend?
Hi,
1. We have this button, you can insert the embed code of the Vimeo video in the explanation.
2. We don’t have this feature.
3. Yes, we do provide an add-on to do this functionality.
4. We do not limit the number of students enrolled in the course. However, you need to make sure your hosting is strong enough.
Thanks & Regards,
ThimPress – Customer Service
1- I buried the video, but after saving the question, the video link is removed. https://streamable.com/1f0ykz
2- Is there no option to import the questions with excel? Do I have to enter all of them one by one? Or would you suggest a 3rd plugin for import?
3- My last question, can I use this plugin with different themes besides Eduma? Or is there a list of compatible themes?
Hi,
1. Please create a topic on the Learnpress forum https://thimpress.com/forums/forum/learnpress-plugin/?v=62d758ebc4950. We will exchange and check for you.
2. We are so sorry, we don’t have this feature.
3. You can use Learnpress with other themes.
Thanks & Regards,
ThimPress – Customer Service
Pre-sale question. Is it possible to customize (add or remove) items in user profile dashboard menu? Can i add pages there instead in header menu? For example, can I add All Courses and Forum pages there so only registered users can see them? Thanks
Hi,
We are so sorry, we don’t have this feature.
Thanks & Regards,
ThimPress – Customer Service
I have a question, I have created question content with h5p and embedded it with shortcodes. It’s not seen in the lessons. Is there some kind of incompatibility between h5p and learnpress via shortcodes?
Hi,
To use H5P with Learnpress, you need to install our Learnpress – H5P add-on.
Sincerely
Do I need to pay extra for the bundle features, after buying the LMS theme?
Hi,
You will get a bundled add-on pack immediately after purchasing the theme at no extra cost.
Sincerely
Can your theme be used for different schools from one website?
We have contents to upload for secondary schools and I will need student from different schools to sign up to their respective schools to learn.
Can each school have different admin login to upload contents?
Hi,
Unfortunately, our plugin doesn’t do this. Students will see all admin-generated content, so it is not possible to meet the requirement that students will only see content from their school.
Sincerely
Pls can I have your url to admin to test your dashboard for instructors, students and the overall admin dashboard?
Hi,
You can create a topic on our support forum. Then send access information through the topic, we will check for you.
Sincerely
Hello. I have the Course Builder theme installed on osteomacreanu.ro and I have a issue with the payments plugin. After a order is paid, the WooCommerce order is marked automatically as “finished” but the course is not assigned to the user, even the payment was completed.
After I switch the order status manual from “Finished” to “Processing” and after that again in “Finished”, the course is assigned. I think there is a issue with the LearnPress Woo Payment Plugin. I know that I do not have support anymore but I think that is a critical issue and I need assistance by your side, How can achieved you by email in order to send admin credentials? Thanks.
I have the theme and the plugins updated.
Hi,
Please create a new account on thimpress.com. You can read more here:https://thimpress.com/knowledge-base/how-to-create-an-account-on-thimpress/
Then go to the Course Builder forum: https://thimpress.com/forums/forum/course-builder-lms/ and create your topic.
We will check all your issues.
Sincerely
Hello. Thanks for reply. I cannot create new topics on that forum because my support is expired.
How can I reach you?
Hi,
You can create a topic on the Learnpress forum, this is a free forum, anyone can create a topic.
We will check all your issues.
Sincerely
Hello, I’m going to buy your theme. I’d like to ask if I can also sell e-books using “shop” in your theme or I need to buy something additional (I’d like e-books to be sent automatically after paying for them). Regards, Aneta
Hi,
You can completely sell books through the Shop page, our theme is fully compatible with Woocommerce.
Thanks & Regards,
ThimPress – Customer Service
Hello..want to remove Course,Lesson,Quiz Duplicate Button.How can it possible.??
Hi,
Can you attach pictures of these buttons?
Thanks & Regards,
ThimPress – Customer Service
Duplicating a Course Button.
I am not able to send here..
We have multiple Instructors and Want that No One Duplicate each other Course Content.So Want to remove such duplicate course button.
Hi,
Please go to the Eduma forum: https://thimpress.com/forums/forum/eduma/ and create your topic. Our support team will check then fix that for you.
Thanks & Regards,
ThimPress – Customer Service
hello I got issue on Learnpress where my clients can’t access the course even after paying it and I have submitted support ticket but didn’t get any response. How can I solve this issue?
Hi,
We are so sorry, please follow your topic, our support team will response it now.
Thanks & Regards,
ThimPress – Customer Service
Please give reply to both of my topic
We do answer every topic we receive and will reply as soon as we’re able to. We are checking your topic. Please be patient, We’ll respond soon.
Can you use the MyCred plugin ‘credits’ to purchase courses? i.e. A student has 50 credits and they can buy course ‘X’ that is either $50 or 50 credits. Does your theme have this capability? Thank you
Hi,
We are so sorry, we don’t have this feature.
Thanks & Regards,
ThimPress – Customer Service
Isn’t this what MyCred plugin is for? How does your theme utilize MyCred? Thank you.
We only support providing bonus points to students with mycred plugin, we do not have the function to buy courses vs reward points.
Hi, I just renewed my support but can’t submit ticket on forum
Hi,
Please go here: https://prnt.sc/I9INKtXHlOay submit your purchase code again then you can create topic normally.
Thanks & Regards,
ThimPress – Customer Service
It is showing this “Error 45: Sorry this purchase code already submitted by another user”. And can’t I use another thimpress account?
Do you know this user https://prnt.sc/nXhdnWstCJky ?
thank you I got it
Can I get supported for my existing license website issue if I bought a new license with support ?
Hi,
Yes, you can do that. If renew your license, you can create topics on our forum normally.
Thanks & Regards,
ThimPress – Customer Service
i want to create multiple private courses which can only be assigned to a student by the admin in the admin dashboard/order. These courses are free and should not be listed in the course archive.
Hi,
We are so sorry, it is impossible.
Thanks & Regards,
ThimPress – Customer Service
A few questions that are for the relationship between students and instructors. I need the instructor to be more involved and follow the students’ work and be able to communicate with each student privately.
example: To schedule a private lesson.
1. Can the instructor see (have a list of students for the course they posted)?
2. Can the instructor send a private message to the student or additional material that the student will see on his profile?
3. Can the instructor monitor the work of his students?
Hi,
1, 3. The Gradebook addon can do that. It is included in this theme.
2. So sorry, we don’t have this feature.
Thanks & Regards,
ThimPress – Customer Service
Hello, let me ask a function that I am looking for now, I don’t know if theme or lms will have this function. That is, when running the course video, there will sometimes be some information of the account playing at the same time as the video. The purpose of this is that administrators do not want after users record video screens of their secret courses, they will be afraid to share those videos online because the account name, email, phone information can be changed. appear on screen-recorded videos. Thank you
Hi,
Unfortunately, our theme does not have this functionality.
Sincerely
Hi there is a way to downgrade the eduma theme to ver 5.0? the Version: 4.6.4 works fine but the Version 5.0.2 – 23-Jun-2022 crash on my website so i was wondering if i can try to downgrade. thank you
Honestly, I don’t think it’s right to renew (at full price..my – my subscription expired on June 22, 2022) a year of assistance for a theme update (version 5.04) that you made and that crashes the site layout. Thank you
Hi,
Unfortunately, there is no way to revert to an earlier version. If you encounter an error, you can create a topic on the support forum. We will support you.
Sincerely