Hello, @sinin,

Please read more about the error on this page: https://gtmetrix.com/blog/gtmetrix-lighthouse-errors/ and try to contact your hosting provider on this issue.

Regards Andon-Design.

Hello, @themeforest666,

Ok then please watch it here: https://www.veed.io/view/fdb29889-73af-4d91-a18e-fdc3a2b58664?sharingWidget=true

Regards, P-THEMES.

thanks for the effort but the image swatch type in that demo is only shown as the result list not a filtering widget themselves, are you saying the plugin I mention does not achieve that either?

Hello, @themeforest666,

Unfortunately, we have not tested the particular plugin with our theme officially for this reason, so we are unable to suggest you on it, you can try with the plugin but at your own risk.

Regards, P-THEMES.

Hi support team,

As mentioned, I’m not a user I’m an author of a popular WooCommerce plugin (https://wordpress.org/plugins/advanced-product-fields-for-woocommerce/) and some users of your theme can’t use my plugin because of the custom gallery (owls carousel?) that you implement on the “single product” page.

I’m wondering if you have a code snippet (a filter) that can turn off your gallery and use the standard WooCommerce gallery instead. That would make sure users can keep using my plugin and your theme together. Everybody wins in that scenario.

Hi team,

I’m guessing I can’t get an answer on this?

Hello, @maartenbelmans,

Thanks for your report of this issue, we will try to check the compaitability of your plugin with our theme soon with the upcoming updates of the theme. Thanks for your understanding.

Regards, P-THEMES.

Hello, @seok80,

First of all, we would like to tell you that Google very often scores with 20-40 points mobile performance for 99% of websites built with WordPress. To get more points you need to have a really light page. For example remove all sliders, carousels and leave a few banners and products only. Then you will get a high result. But usually, our theme works very fast on mobile devices and don’t have any problems with performance. We suggest you test it on a few mobile devices and you will see that there are no real performance problems. Google PageSpeed gives you recommendations on how to improve the performance of your web site, but it does not actually measure the speed (aka loading time) of your website. If your site loads fast, you can safely ignore PageSpeed’s recommendations.

Here is the result of our demo site on Envato URL: https://gtmetrix.com/reports/preview.themeforest.net/TxqSQYMN/

Regards, P-THEMES.

I bought a theme. Need technical support. Wrote a letter to support. Pay attention to me!!!

Hello, @seok80,

I have just confirmed from the support department and they said that they already replied to your support ticket #3065, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.

Thanks for your understanding.

Regards, P-THEMES.

Sure we are always here to help you.

Hi

Using Elementor for the first time is proving a lot difficult than I expected, you have built a very good theme but the customization is proving very complicated for me, even the smallest thing as changing images and some colors is complicated, I never thought I will find it hard in changing footer and header color in a theme Please kindly help me with how and where to make the below listed changes,

1. I have changed to shop 20 instead of the shop 15 demo, I ran into some difficulties on that demo and then had to change it. So please kindly give me the list of plugins needed for this demo to fully complete the customization

2. Where can I make First and second menu color changes,

3. Theme banner changes. Where can I make featured and middle banner changes?

4. The 3 top header HTML items, I need to change each color, how can I achieve that?

5. I also need to change the footer background color, please where can I do that?

6. Add to favorite heart icon is not showing up in featured product Layout, I have tried most of the layout options but is still not showing, how can I make it to show up?

https://im.ge/i/FDHGLP https://im.ge/i/FDHe31 https://im.ge/i/FDHnRq https://im.ge/i/FDHJ9C https://im.ge/i/FDHBQp https://im.ge/i/FDpMnf https://im.ge/i/FDpTqm

Kindly help me with this details in a way I can easily understand and implement the changes.

Thank you guys in advance for your help.

Hello, @Duangmal,

Can you please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site and help you out.

Regards, P-THEMES.

Hello, @dennygoosensen,

Do you want to hide it on the Shop or Single Product page? Can you please share the URL so that I’ll check and help you out further?

Regards, P-THEMES.

I want to hide the quantity on the single product page and only show the add to cart button (im not building yet, but want to now before purchasing)

Hello, @dennygoosensen,

You have to use Custom CSS for it, please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and it will solve your issue.

.single-product .product-summary-wrap .quantity {
    display: none !important;
}

Regards, P-THEMES.

Hello, @selimsan,

You can check the icon list here: https://www.portotheme.com/wordpress/porto/shortcodes/icons/

Regards, P-THEMES.

Hello, @lilylee1028,

First of all, thanks for showing your interest in Porto WordPress

Please read our theme documentation on activation here: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/

We always recommended using the single page builder at a single time on a single site, using multiple page builders always destroyed the site.

Regards, P-THEMES.

So if I want to implement the theme into different site, I need to buy it several times? Or I just need to buy it once and apply it on different site?

Hello, @lilylee1028,

Yes, if you want to use the theme on 5 different live sites, then you have to purchase 5 different licenses of the theme, This is Envato policy and you may wish to confirm from them as well.

Regards, P-THEMES.

Hello, @Bronkos-Wuffelshop,

First of all, thanks for showing your interest in Porto WordPress

No, sorry to say that but we do not have such a policy.

Regards, P-THEMES.

Hello, @extremeboy,

First of all, thanks for showing your interest in Porto WordPress

1. Yes you can, you have to change the Menu position as per your requirements in the header builder.

2. The page builders plugins are included in the theme package but the free versions, not the pro versions.

You can always get the latest updates of the Premium plugins with the Theme update in the Theme Package.

And there is no need to activate or purchase a new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message is for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.

So no need to activate it, just ignore the message and feel free to use it.

You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is the Envato policy you may wish to confirm from them as well.

3. With the normal price you will get the free 6-month support with every single license.

4. Always try to check the speed on GTmetrix: https://gtmetrix.com/reports/www.portotheme.com/YcuqqcgC/

Our theme is one of the most optimized on the market. In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images, or other resources. So we suggest you remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache, or use WP Rocket for both tasks. Also, you can use the GTmetrix tool to see what makes your website slow and optimize these parts of your website.

We have the Speed Optimization Wizard as well, you can use it to speed up your site and we also have the Soft Mode as well.

Regards, P-THEMES.

Okay i just bought the theme tell how i can edit the main hero slider data? https://www.portotheme.com/wordpress/porto/shop32/

and how to move the menu from left to top?

Hello, @extremeboy,

Please watch and follow the instructions shown in this video I have created for you: https://www.veed.io/view/b6731522-7f73-422e-9768-c7525d68ba17?sharingWidget=true

And for further queries, you can contact us via our support system here: http://portotheme.com/support

Regards, P-THEMES.

Hello, @AungZinOo_7,

Can you please check it once with activating the default WordPress Theme like twenty twenty two, just to make it sure that the issue is with our theme or not? If the issue will persist with the default WordPress Theme as well then you have to contact the WordPress support, otherwise please contact us via our support system so that our experts will check it for you on your site and help you out.

Regards, P-THEMES.

Hello, @Joaquim_,

We have to check your shortcode and we have to check it on your site, Can you please contact us via our support system with your site WP admin Login details so that we will check it for you on your site and help you out.

Regards, P-THEMES.

Hi Porto,

From which string translation I should translate this “has been added to your cart” https://www.candleart.es/vela-limpieza-negra/ (when I add product to cart) I have translated in woocommerce string but is not translated when I add to cart.

thanks

Hello, @gehtsnoch,

Please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/

Regards, P-THEMES.

Hello, @komoxti,

You have to create products.

You have to create categories.

You have to create sub-categories.

Then you have to assign the products to sub-categories and then assign the sub-categories to parent categories.

And then follow this video: https://www.veed.io/view/c3b0ae58-fd58-492c-8f04-816b783034f3?sharingWidget=true

Hope this helps.

Regards, P-THEMES.

Thank you very much So kind of you…

Hello, @svilenari,

First of all, thanks for showing your interest in Porto WordPress

Yes, you can achieve, what you want using our Theme.

You have to use Catalog Mode and turn OFF the Add to Cart button from your Shop.

And then you have to create a Custom Product Layout using Porto Template Builder and use the elements of the page builder for contact or phone to the vendor on that Custom Product Layout page and then you can use that layout for products on your site…

Regards, P-THEMES.

ok thank you then I’ll order it right away

You’re Most Welcome!! We warmly welcome you… Hope you will love our theme

Thanks Porto, Regarding this I have a problem: Add to cart (style 3) can be above and right side? Instead at bottom – right part?

HI Porto,

Regarding this, the string “Add to Cart” I’m unnable to translate it because I understand the native languaje of Template is english and my main languaje of web is Spanish. So then. Add to cart is showed in my english translation and Spanish translation. You can check in my site: www.candleart.es

Please any help? Is very important to make sure clients can buy my products.

thanks, Joaquín

Hello, @Joaquim_,

1. You can make it in between of the screen using Custom CSS. Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.

.after-loading-success-message.style-3 {
    top: 0 !important;
}

2. Please use the Loco translate plugin on your site. After installing the plugin please Navigate to Loco >> Themes >> porto >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.

Also, please Navigate to Loco >> Plugins >> Woocommerce >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.

Also, please Navigate to Loco >> Plugins >> porto-functionality >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.

https://wordpress.org/plugins/loco-translate/

Note:

1. Custom (recommended)
2. This is Loco’s protected folder under “wp-content/languages/loco/” which is safe from automatic updates and provides priority over the above locations.

https://localise.biz/wordpress/plugin/manual/msginit?utm_medium=plugin&utm_campaign=wp&utm_source=admin&utm_content=plugin-msginit#order

If this folder doesn’t exist you may need to create it and ensure it has the correct permissions.

https://localise.biz/wordpress/plugin/manual/filesystem

If the issue still exists then please send me the WP admin login details of your site so I will check and solve the issue for you.

Regards, P-THEMES.

You’re Most Welcome!!

How do I edit & update the checkout page?

Hello, @AungZinOo_7,

Unfortunately, you can not directly edit the checkout page as that page is an Archive page and is coming from the WooCommerce plugin, you have to use Customization to edit that page: https://woocommerce.com/posts/customize-checkout-fields-woocommerce/ OR https://hollerwp.com/customize-woocommerce-checkout-page/#:~:text=The%20easiest%20way%20to%20customize,label%2C%20position%2C%20and%20more.

Regards, P-THEMES.

Hello, @JenniferArndt,

If she does not have the original purchase code then she have to purchase the new license of the theme. Unfortunately without purchase code verification, we are not able to help you.

Regards, P-THEMES.

I’ve repurchased and will reach out via the support system. Thanks!

Ok Sure… We are always there to help you.

Hello, @xsTechnika,

The setting under Porto >> Theme Options >> Skin >> Layout and Background color: https://postimg.cc/FfT2m3LN

Regards, P-THEMES.