Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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if I set the anchor (scroll to) on a page and then call it up via a menu, the image on the target page is missing in the header, why does this happen? If I come directly to the page without anchor the image is present

Hi,

Could you submit a support ticket here?

Yes done but I am not still covered by the support, but this is a bug, you set a ScrollTo tag and use it with #tag afterwards the target site header changed (showing expect image)

Target ScrollTo site losing Slider Image when arriving to the target site. When removing the #Scrollto from url you will see the slider image again. Seems like the anchor is hiding the image. I doens´t matter when support time is end. I have several flatsome licenses and think this is a bug!

Is there a way to re-order the social icons in the top menu? I would prefer email at the end, but at the moment it is between twitter & youtube, which is an odd place to have it

Hi,

We see that your support period is still active. Could you submit a support ticket here?

Our support team will be happy to assist.

Someone knows if i could add custom code/content after cart popup div?

Hi,

You can use Flatsome>Theme Options>Header>Cart -> Custom content after cart

Support question..can one add custom icons with your theme?

sorry I mean presale question

Hi,

You can submit your pre-sale questions here.

Our support team will be happy to assist.

how to make add to wishlist sticky with no need to hoover

Hi,

We see that your support period is still active. Could you submit a support ticket here?

Our support team will be happy to assist.

i wanna buy but iwanna make sure do u support 1- return manager plugin 2-wallet system plugin 3- does your theme contain socials login 4-does your theme has size and color companion in the product ???? thanks

Hi,

You can submit your pre-sale questions here.

Our support team will be happy to assist.

Hi, I am having issues with my tool tips showing information after updating my theme to the current version. I went through all of my plugins and see that turning off my events plugin fixes the issue… So I installed 2 more events plugins and they both broke the tool tip as well…. The tool tip pops up as normal but displays NO text…. Is this a known issue? Is there a fix for this? We currently have over 50 Licenses for this theme and often use events on our websites.

2 top event plugins I have tried: “The Event Calendar” “Modern Events Calendar”

Hi,

We see that your support period is still active. Could you submit a support ticket here?

Our support team will be happy to assist.

Hello dear, I have noticed in all your demos, all products don’t have add to cart button in the archive or the carousel elements. Only quick view. Did you configure the modules like that or the theme doesn’t have the function?

Hi,

You can add add-to-cart or quick add-to-cart buttons (displayed when you hover over product images) and have one of them shown with your preferred layout. Please see

https://flatsome3.uxthemes.com/product-category/clothing/?list_layout https://flatsome3.uxthemes.com/product-category/clothing/?masonry_layout

Pre-sale question…Is there a license for multiple use? We have been looking for an easy to use builder where we are not tied down to a theme to build multiple sites for clients, and 56kb javascript compression has me swooning.

Hi,

You can submit your pre-sale questions here.

Our support team will be happy to assist.

Hi, how to turn off UX Builder completely? Thanks.

Hi,

UX Builder is a core part of Flatsome. It can’t be disabled for now.

Hello. I am having several errors with your product.

1 – The slider bar for Filter By Price does not work properly. The movement that it makes to filter according to the price, when I move the bar to the right or to the left, it moves in units of 10 by 10.

This has never happened to me anywhere else.

The bar must move from 1$ to 1$, and not from 10 to 10, since in this way it will not show my products.

This seems to only happen with Flatsome. I have removed all Plugins from my site and it is not working properly. I have tried to search for solutions on WooCommerce Forums, and finally they told me that the problem is due to Flatsome and its editor. There is no way to edit the Widgets, the “Filter Product By Price” Widget should be editable.

https://snipboard.io/Yf9jaF.jpg https://ibb.co/6ZWWTHB

However it is not possible

Can you tell me how to correct this ?

This is something very important for my store

2 – Your theme is not Mobile Responsive. I want to create a Slider on the main screen of my site and I get a lot of errors from Google tools regarding mobile optimization. I have created a Slider and I have tried adding Banner with images and texts, but this is not seen correctly on mobiles, the images blur and the texts go off the screen. I have tried adding Sections with images and text in the Slider, but the images blur and the text disappears from the screen on mobile devices. How can I correct this? Thank you

Hi,

We see that your support period is still active. Could you submit a support ticket here?

Our support team will be happy to assist.

Please add theme support for the Rank Math plugin – https://rankmath.com/kb/content-analysis-api/

Hi,

You can vote on an existing feature request (https://uxthemes.canny.io/flatsome?search=rankmath) or submit a request here for a new feature you want to see on Flatsome.

Top rated features will be included in our developer’s to-do list.

Awesome. Thank you.

and done lol

Hi, I just checked you new version and it seems the file assets/css/flatsome.css is broken with some special characters: {content:”” I tried to check it out in many editors in linux and it always shows up like that. Could you please, check it out and update with the regular file? Tks! :-)

Hi,

Probable the cache system you use (web server, plugin, CDN, etc) still serves the old version. Please retry after purging all cache.

https://www.dropbox.com/s/z0gngj7dibh756r/sample23.jpg?dl=0

Hello

I sent you a support email, but no response.

So I’m asking for help here again.

There is a problem with the mobile screen of the wish list page.

The product title is very large.

Help me.

Hi,

I see your four tickets were replied on time. Could you ensure the email address to(xxx)w(xxx)pp@gmail.com is valid and check your inbox and the spam folder?

Any answer that is completely different from the question is invalid.

There is a problem with the answer in the ticket, and it has not been resolved, so I am asking the question again. Please tell me how to solve it.

There is a section that is showing up on pages before the footer that says Related posts No related posts.

Is this a theme or wordpress setting showing it?

Hi,

Please check the footer widgets in Appearance>Widgets.

Hi,

I have installed flatsome theme and i am using Mega Shop but it is showing Mega Shop as title ? how do i change that ? i have in theme options under identity my own title / tag but still it is showing Mega Shop ?

Hi,

Could you submit a support ticket here?

When is the Booking theme going to be released?

Hi, recently we’ve purchased Flatsome theme. Before taking it to public site we’re setting it up on our staging site. In order to test all the possibilities we have to license. Once we license the staging site can we transfer it to the public one once we complete the design?

Hi,

We see that your support period is still active. Could you submit a support ticket here?

Our support team will be happy to assist.

Great work!

Hi,

Thank you :)

Hello, Thank you for the great work you are doing! ;-) I have a question. I created a normal UX block menu. How do I get the menu to open in the mobile view and the title to open where the submenus are?

Hi,

We see that your support period is still active. Could you submit a support ticket here?

Our support team will be happy to assist.

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