Discussion on TheGem - Creative Multi-Purpose & WooCommerce WordPress Theme

Discussion on TheGem - Creative Multi-Purpose & WooCommerce WordPress Theme

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There was supposed to be compatibility with RankMath SEO added to the latest update and it doesn’t appear to be

Hi, yes, TheGem is fully compatible with RankMath, please contact us via our contact form at themeforest.net/user/codexthemes in case you have some issues so we can check it for you.

Thanks, just sent

Guys, my developer showed me how bad your speed is. Look at this: https://prnt.sc/FLN4mEO2y48n

Hey you, thanks alot for this! I’m going to look and take action now! Thank you, stay safe!

Is WPRocket free when you take thegem ? Because in that case I can’t find my license

Hi, WPRocket comes as bundled plugin with TheGem, no need to purchase separately.

Is there any Possibility to change Quantity in checkout page if yes please can you giude

Hi, please contact us via our contact form at https://themeforest.net/user/codexthemes and provide more details on your request, thank you

Hello,

I use the “Business Multipurpose” demo, I have two problems:

1 – My post images are not showing up in the post gallery on the blog page.

2 – On the mobile version menu, I can’t access a page that has categories.

Ex: “our services” page > SEO

The page does not load when I click on “our services” and takes me directly to the category

Thank you for your help

Hi, please be so kind to resubmit this at codexthemes.ticksy.com, thank you

On which page builder does the theme run faster (page loading speed is better)? What to choose Elementor or WPBakery?

Hi, sorry for this delay, both builders are good and show similar results, please refer to our documentation https://codex-themes.com/thegem/documentation/performance-optimizations/#one-click-optimization concerning the speed and performance.

Hello,

I bought your theme in 2018, I have always kept it updated but today since the last update, my license key is not working anymore.

Is it possible to have a follow up regarding the whole thing? Because I can’t fully update the theme without having everything properly activated.

Thanks for your support.

Hi, this has happened because of multiple installations under the same license key. Please resubmit this at codexthemes.ticksy.com and our support team will provide all the details in this regard, thank you.

Hello,

It is done, thanks for your support.

Hello, Accordions do not collapse when pages are published. Please help. Example @ saltytravels.co/faq – Thanks for the help.

Hi, resolved via codexthemes.ticksy.com

Does this blog offer video option rather than standard photo option?

Hi, thank you for your request.

Yes, sure, in TheGem you have a multiple choice of different types which you can activate: image, video, audio, gallery etc.

More facts about TheGem:

1. TheGem includes 400+ fully pre-built multi-page and one-page websites and page templates in total (for different purposes), which can be easily imported in your own WordPress installation and could be a perfect starting point for your own website (check here https://codex-themes.com/thegem/meta-splash/). Of course, you can easily combine different demos, mix & match them and edit in an easy way. For example, you can choose to import some ready-to-use website and after that add some more pages / templates from other pre-made websites to this imported website. It is very flexible.

2. TheGem comes with powerful and easy-to-use visual page editors – Elementor & WPBakery Page Builder. This drag’n’drop visual editors allow you to create and edit your pages in front end, immediately seeing the visual result. Elementor check here: http://elementor.com/ , WPBakery here: https://youtu.be/U5N9e5FFbxc

3. TheGem includes all features, tools and functions which are needed to make an awesome looking and performant website without any coding knowledge. It is very easy to use and intuitive in setting up and building.

4. TheGem comes with an ultimate tool for building webpages in a speed of light: TheGem Blocks . Blocks is a huge collection of pre-designed page sections like hero, contact, about, portfolio, blog, pricing tables which you can insert in your page with one click. Learn more about it here: https://codex-themes.com/thegem/blocks-landing/

5. TheGem is a performant WordPress theme with an excellent onpage SEO, so you can be sure your website will be very good anticipated by Google with very good search rankings

6. The price for TheGem’s license includes everything you see on our demo website and all needed features. Plus, it included premium plugins like WP Rocket, WPBakery Page Builder, Revolution Slider and LayerSlider. So you do not need to purchase or install any other additional plugins or tools for this. And you don’t need to purchase annual subscription of Elementor Pro, as TheGem extends the free version of Elementor with all needed cool features.

7. For this price you will also get a premium 5-stars support by the team of our professionals. So in any case of any questions and requests you can always count on a high professional support

8. TheGem is rated with 5 stars and trusted by 60K customers. So you can be sure you buy a very solid high quality product.

Please do not hesitate to contact us in case of any further questions.

Hi installed the following demo https://codex-themes.com/thegem/sites/news-magazine/, but it is not working proper. The menu is missing, the header is not appearing like the i setup in the theme options. I also added the menus inthe correct menu locations but the menu is not showing up on all pages. The css also is off as the site is not what is shown on the demo page. Kindly assist.

Hi, this sounds strange as the demo should be imported 1:1 as shown in preview. Please be so kind to drop us a line via our contact form at https://themeforest.net/user/codexthemes so we can check it for you.

where is the option to open buy now button?

On the product page there is add to cart button but No Buy Now Button. Buy Now Button can move directly to the checkout page and skip cart page

please reply

Hi, we have got your email and will process it asap.

Hello Codex, i open a ticket since 12 hours and no reply can you help please

Hi, everything replied on the same day.

Hello! i want to activate the licensed, but show me this error “You have exceeded the max. number of activations, allowed by this activation key.” where i can see the domains are registred with my licensed? maybe is with or without “www”? i dont have support active, please you can answere here? thanks a lot!

Hi, there is a license violation on your end: you run TheGem theme on multiple installations under the same license. Please contact us via our contact form https://themeforest.net/user/codexthemes for further details

Hi – up to this point and to your best knowledge; which security plugin works best for this theme. I am wanting to install one; there are more security challenges these days. Could you please recommend a practical solution/plugin that works best for the theme – thank you!

Hi, thank you for your request. We would suggest this one https://wordpress.org/plugins/wordfence/

Hey, that’s great – thanks alot! Stay safe!

Hello. I have adjusted all settings to meet System Status Requirements for the Server Environment. But I still get ‘503 service unavailable’ on some links, so I have to refresh the page for this to load normal. It doesn’t happen every time but will happen at least once during every session on the website. Please advise.

Hi, please be so kind to resubmit this at codexthemes.ticksy.com, thank you

MAIN DEMO IMPORT not working

Hi there. I opened a ticket but didn’t get any answer. I’m trying to import the Main Demo but it doesn’t work. Several different workarounds tryed but i get allways the same error. Since i know that in the past it worked very well it has to be something in you updates that it’s causing problems.

Hi, we have got your ticket and will reply asap. We suggest there is something with the firewall blocking requests, but we will reply in detail in ticket.

My activation fails, and I don’t have my license activated anywhere else

Hi, you have too many activations under the same key, please drop us a line via our contact form at themeforest.net/user/codexthemes for details.

Done!

Hi, im having trouble changing the theme header colour from dark to light, also the theme main content area wont change to dark colour. i dont have any cache plugins installed yet, and just installed the theme today so it should be the latest versions?

also the text is all in upper case and wont respond to changes in the theme settings

Hi, would you be so kind to resubmit this at codexthemes.ticksy.com so we can check this for you? Thank you

Hello, my license no longer works. I have not changed domain and I have not deactivated anything, suddenly it doesn’t work anymore. I can’t send a ticket because the support period is over and I don’t want to buy a new license for the same site. How should I do?

Hi, replied per mail, you have too many activations under the same key, please check

I sent screenshots by email, there are no installations to me.

Good afternoon, I need to update Slider Revolution and it is not among the plugins to install and update, nor is it in the downloadable files of the purchase. Where can I download it?

Hi, it should be definitely there, please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your URL, thank you

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