863 comments found.
The support team is leaving something to be desired… 
Hi there,
Thanks for writing in and thank you for your patience, we do see that your request has been responded so please for any further assistance continue the conversation with our support team.
Support
Select Portfolio part of
Qode Interactive
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Hey friend.
I purchased the Pitch theme, over a week ago, on July 15, 2022. I tried to get support: https://qodeinteractive.com/submit-a-request
But the theme is not listed for support, just Elision which I have two licenses.
Could you check this support please?
Thank you very much. 
I did the ftp import, and overwritten as described, so as not to lose any items from the demo import. Even so, my dashboard has broken images. Thanks.
Hi there,
Thanks for writing in! In order to so that your newly purchased theme appears in the supported items from our help center, you first need to submit a request for in so it can be registered.
So once you try to submit a request only fill in Premium themes, theme profile (Select) and theme (Pitch) then submit a request for it. Once this is done your theme will appear next time in the supported items in the form.
We hope this helped and keep us updated on this please.
Support
Select Portfolio part of
Qode Interactive
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It’s done. I also registered another Elision theme that I purchased.
I did the ftp import, and overwritten as described, so as not to lose any items from the demo import. Even so, my dashboard broke images.
I did as described: How to update the Pitch theme?
You can update our theme by performing the following steps:
1. Download the documentation file and all latest files from ThemeForest (its downloads page)
2. Extract it and locate pitch.zip
3. Extract pitch.zip and locate the pitch folder
4. Copy/replace the contents of the pitch folder to your site’s /wp-content/themes/pitch folder.
Using this method, no existing content or settings will be lost.
There is an open ticket for breaking images on the dasboard.
Thanks.
Hi,
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update theme all of the bundled plugins with available update should be listed in Appearance > Install Plugins.
Also, please check if your purchase code is registered in theme’s dashboard.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Select Portfolio part of
Qode Interactive
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Hi I have just setup the theme for a client. I have imported the split home demo and its a whole mess when it comes to editing content. I can’t see which part I am editing in the backend editor. Everything is really messed up with WP Bakery can you guide me on how can I manage my split home slider sections and how can I edit content when I don’t know which part I am working on.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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I have tried multiple times to create an account and I’m not receiving any confirmation emails.
Hi,
Please contact us through this email, include email you’ve used to register at our Help Center and your purchase code. Our support agents will assist you and we will verify your email manually. Thank you.
Support
Select Portfolio part of
Qode Interactive
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I removed the demo logo and uploaded my own, but now it looks tiny.
How do I edit the size of the logo?
Hi there,
Thanks for writing in!
Please check this article that can help you and if you still need assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Hi, I changed my business name and domain name. I’m using the Pitch license but it seems to be assigned to my old domain name. I cannot contact you via your support as I don’t have a renewed license. All I need is to re-activate the license on the new domain. I don’t need any support for the theme. How can I contact you? I tried via the SUPPORT tab but I can’t log in and resetting my pwd doesn’t send an email to me. Thanks
Hello there,
Thanks for writing in!
Please contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration. Also please include email you’ve used to create an account at our Help Center so we can send you password reset link.
Support
Select Portfolio part of
Qode Interactive
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I removed the demo logo and uploaded my own, but now it looks tiny.
How do I edit the size of the logo? Am I missing something that might be obvious?
Never mind, I figured it out somehow lol.
Hello,
We are glad that you’ve managed to resolve this in the meantime.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Select Portfolio part of
Qode Interactive
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how do I edit the default slider after uploading the demo content? I’m not able to find it
Hello,
Thank you for reaching us!
Slider and individual slides can be edited in Select Sliders section (please see screenshot).
For more detailed overview of theme’s options please check the documentation in this link.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Select Portfolio part of
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Much easier than I expected. Thank you
Support
Select Portfolio part of
Qode Interactive
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I am unable to access this url to activate the theme
https://dev.technobraingroup.com/wp-admin/admin.php?page=pitch_core_dashboardHi there,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Select Portfolio part of
Qode Interactive
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We have updated to the latest version of the theme but the WP Bakery and Layer Slider which are included in your theme are not updating. Message on the plug ins is that they came with the theme.
The Layer Slider is not showing up at all and elements from the Bakery builder are now missing. This update broke our site.
What is the solution to this?
Hello,
Please check if your purchase code is registered in theme’s Dashboard – How To Register And Activate Themes.
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins.
After you update theme all of the bundled plugins with available update should be listed in Appearance > Install Plugins.
Support
Select Portfolio part of
Qode Interactive
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Do you finally have an ETA for the update of the theme? It’s been more than a year. I’d really like to update to wp 5.9.3.
And please do not give this comment below again, seen that too many times now:
We still support all our themes. We can’t tell exactly when it is going to be released, but our developers are working hard on preparing updates for all our themes, and we will release them one by one. We hope that update will be available soon.
Hi there,
We have tested the Pitch theme with the latest WordPress version and it is working fine, so you can use the theme with this version without issues.
The compatibuility will be added in the following update in changelog, but we don’t have any ETA when new update will come out, and we do hope it will be released soon!
Support
Select Portfolio part of
Qode Interactive
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Hi, how can I change home page layout? I want to change Home Agency to Home Portfolio.
Hi there,
Please take a look at the following article: How To Set The Home Page For Your Site.If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Select Portfolio part of
Qode Interactive
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Hi, Experiencing this issue on my website. Support got expired. Please Help me. https://prnt.sc/ykj1XHJ7bbZl
Hello there,
Make sure that you register your purchase code under Pitch Dashboard.
If you still encounter this, please check if you activated WPBakery page builder under admin panel > Plugins on your site.
Also check if you updated Select Core plugin to latest version 1.6. You can see how you can update plugins on your site in this article.
In case this persists, could you provide us with URL of page on your site where you experience this?
Support
Select Portfolio part of
Qode Interactive
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Hi Guys, does the theme work with WP 5.9.1.?
Hi there,
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however, the theme should be working correctly on the latest WP version since compatibility for WP 5.8 is added in the latest update.
Support
Select Portfolio part of
Qode Interactive
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My open graph tags are not working
Hi there,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Select Portfolio part of
Qode Interactive
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Hello, is it possible that the last update of the theme if you do not have the embedded license, the options of the theme do not work?
Hi there,
Thanks for writing in! You can get the latest update of the theme from your account from which the theme is purchased always.
Please check this article if you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
We hope this helped.
Support
Select Portfolio part of
Qode Interactive
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Hi,
My support has expired so i hope that someone can help me.. I use the portfolio on my website but there is few things that i cant delet from the portfolio page that are automaticaly there : - date, category, social network icons, like button - and at the bottom it has a caroussel.
Can somone cas tel me how to remove them ? I must have missed something…
Thank you so much for the future help !
Hello,
Thank you for reaching us!
To remove date, category, and related projects from portfolio items, go to Select Options > Portfolio > Portfolio Single.
To remove the social share from portfolio items navigate to Select Options > Social > disable social share for portfolio items here.
Hope this helps
Support
Select Portfolio part of
Qode Interactive
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Thanks !
Support
Select Portfolio part of
Qode Interactive
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I’ve scoured these comments along with all documentation, and still cannot figure out how to control the logo height x width on the sticky header/menu. The links in previous comments goto documentation for a different theme. And these theme options are not available. I created a support ticket on your site, so hopefully we can get this figured out for myself, and all the others that are looking to control the logo height. I feel this is a pretty standard request in WP themes. Thanks in advance for your response.
So the support team just replied with the SAME instructions that I told them are not working. Please provide successful instructions on how to change the logo height. Changing the headed height does not work, nor does adding a logo that is twice the resolution that is desired.
Again, this is a very standard feature of many WordPress themes and I feel that having lost over three hours on this simple item, and then being given the same unsuccessful instructions is not the best support.
Please advise.
Header height is set to 400 and logo dimensions are 7285 × 2844, but yet the logo is still only 28px tall.
Your documentation and support reps are mis-informed on how this works. Please advise.
Hello,
Thank you for reaching us!
We located your request on our Help Center and we can see that is updated with the answer. Please continue this conversation there.
Thank you for understanding.
Support
Select Portfolio part of
Qode Interactive
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Hey there, I get an error in my dbug.log [29-Sep-2021 16:17:15 UTC] PHP Deprecated: Array and string offset access syntax with curly braces is deprecated in xxxx/wp-content/plugins/select-core/modules/core-dashboard/sub-pages/import/import.php on line 284
Hello,
Thank you for reaching us!
We would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Support
Select Portfolio part of
Qode Interactive
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sent
Hi,
Thanks for letting us know! Please note that the usual response time on Help Center is 24 hours.
Support
Select Portfolio part of
Qode Interactive
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How do you get rid of the separator between the links and the search/hamburger icons in the nav bar?
Hello there,
Thank you for reaching us!
Paste this code to Appearance > Customize > Additional CSS to remove separator between menu and widget area:
nav.main_menu>ul>li:last-child>a:after {
display: none;
}
Support
Select Portfolio part of
Qode Interactive
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I’m finding that this theme is very funky, and some responsive behavior makes no sense. For instance: buttons in the slider, in mobile, go down to 6PX in font size. Where does this change take place, and also why was this decided to be a good UX decision? No one on their phone can read this.
Honestly, the more I use it, the more frustrated I get because it’s not at all what I expected and I want my money back.
Hi there,
If you are experiencing issues with your theme, or have any questions at all, please don’t hesitate to submit a request on our helpcenter and one of our agents will be happy to assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Select Portfolio part of
Qode Interactive
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Hi I just purchased the theme, download it, activate it, but when I wanted to import the demo I only found in “Select Demo to import” the pitch option which is the main theme (the one presenting all the demos). I’m not able to download the demo! Please it’s urgent, could anyone help???
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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