Discussion on Engitech - IT Solutions & Services WordPress Theme

Discussion on Engitech - IT Solutions & Services WordPress Theme

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917 comments found.

Hi, Where can i change the loading option.

How can i decide which header will be used for which page.

Hi,

Where can I change the loading option?
Please read more in this guide: http://oceanthemes.net/docs/engitech/preloader/

How can I decide which header will be used for which page?
Please read more in this guide: http://oceanthemes.net/docs/engitech/2-header-settings/

Thank you!

Hi, The hamburger menu inside OT menu Mobile component does not work How can Fix this issue ?

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Hello,

I am using the #5 Startup template. I am following the instructions and have changed the primary and secondary color scheme options as it is shown in the instructions. However, publishing and reloading the page still shows the same purple and blue being used. What am I missing?

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

How do I get the latest pages in the theme?

Hi,

1, Update the Engitech theme’s latest version for your website.

2, Create a new page and import a new homepage template for your website: https://elementor.com/help/template-library/

3, Download the homepages JSON files here: https://www.dropbox.com/sh/8jrgjc0d56vv3lc/AACBaDszfWyP2ilbvvGl1z37a?dl=0

Thank you!

I purchased the theme when I try to upload it I am getting this error.

There has been a critical error on this website.

Learn more about troubleshooting WordPress.

Hi, please submit a ticket to be helped: https://oceanthemes.ticksy.com/

Thanks.

Dear Oceanthemes, I have installed the theme on my host Siteground. For some reason on the desktop after demo import everything looks fine but on a iPhone the whole page is static. No slider at the top and the numbers of customers is stuck. What to do next? EDIT: created a support ticket on ticksy

Thanks in advance!

Hi, please submit a ticket to be helped: https://oceanthemes.ticksy.com/

Thanks.

Hi there! Is this theme compatible with plugin TranslatePress? Thank you.

Hi,

Sorry, our theme is not compatible with plugin TranslatePress, please use the Polylang plugin instead: https://wordpress.org/plugins/polylang/

Thank you!

How can I edit helpline and top bar ?

Hi,

Please edit header by use elementor: http://oceanthemes.net/docs/engitech/1-header-content/

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Give me save error something

Sorry, I do not understand, please explain more to me, Thank you!

Hi there. I’ve notice something odd going on with all the Blog pages and landing page of the blog page. Both header and footer sections that contain the social media icons are off centered and under the component settings it does not include any alignment changes in case I’ve overlooked a step. Weird the issues only happens only the blog pages.

Also it appears that the issue is with Elementor’s Grid-item code.

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Hi,

​Running into small issue with the theme, for some reason an image is not updating even though it is visibly changed in elementor as can be seen in the attached image. Appreciate your help. Thanks

Hi,

Please submit your ticket in this category: https://oceanthemes.ticksy.com/home/100001857/

Also, Read more the Envato Elements support policy: https://help.elements.envato.com/hc/en-us/articles/360000629166-Item-Support-on-Envato-Elements

Thank you!

ok can I somehow upgrade to regular purchase to get technical support?

Hi,

Yes, you can buy a regular license for just $59 and get 6 months of free support from us: https://prnt.sc/P4vZNpcn6HDN -> buy a license: https://themeforest.net/item/engitech-it-solutions-services-wordpress-theme/25892002

Thank you!

Hi Team,

Nice theme. Easy customization.

Can you please help me with ” how to add custom fonts” to this theme?

Thank you

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Hola buen dia,

Tengo problemas para descargar el home de un tema que compre con ustedes. Adjunto los errores que me marca, es la única sección de todo el kit que presenta este problema.

Quedo atenta, muchas gracias.

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

how can i download the psd files?

Hi,

We’ll send the link to download the PSD files for you. Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Thank you!

Hi Team,

I loved the theme, Any option to trail the theme?

Hi,

I’m so sorry, we don’t support this problem now. Do you have any questions?

Thanks.

Hi,

1. Page Title Color Doesn’t Change To Black on a lighter background. Always appearing white. Please what is the problem?

2. I want to Change my blog archive and categories achive to 3 column grid, not 1. Please how do I do that?

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

I am trying to get a video to play in the revolution slider. It plays on brave when I look at it but when anyone else looks it becomes a “still image” and doesn’t auto-play the background. I am doing a html 5 video for the background. This is also the case in multiple browsers. Do you have any guidance?

I have been reading google for a few hours and I am getting no where.

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Hello. Please can you tell me why some of the images in the carousel on the homepage of https://architects.expert/ are appearing greyed out and how I can rectify it? Thanks

Hi, please submit a ticket to be helped: https://oceanthemes.ticksy.com/

Thanks.

I have lost the ability to set my main menu on the desk top. It does not appear under the header settings in the drop down box for “set desktop header” – only one menu is showing there (even though there are several others) and it is the mobile one. I don’t want the mobile menu on the desktop. How do I fix? Thank you.

Thank you

I can renew the support and give you access if that is needed (please advise), I need to get this fixed. Thanks!

Hi,

Please contact with us via email and provide admin account for login and build a header layout for desktop version: https://themeforest.net/user/oceanthemes#contact

Thank you!

Our mobile site loads a 404 page when the desktop works fine. The mobile logo is also showing the Engitech logo. I have replaced the logos in mobile headers in the Header Builder, as well as another header the mobile server might be reading.

https://www.motionsensors.com/

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Hi, recently the scrolling function isnt working anymore an some pages. For example: https://www.businesstarife.de/kontakt/

Do you have any idear what could cause this? Deleting the cache does seem to fix the problem temporarly.

Regards Paul

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

I posted on your support system and now got a reply to post on “http://www.awesomescreenshot.com/image/2146188/18bde79d6db7791f9daab8e067917d21”.

Is that a real URL from you guys?

Yes, it’s real URL from us, please read more this guide: https://oceanthemes.ticksy.com/article/6692/ , Thank you!

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