510 comments found.
Is it possible to get Healthflex to work on PHP8? I’m getting errors when testing in PHP8, and it appears the “Plethora Features Library” is the issue. I’m open to renewing support if you can get it to work.
Hello and thank you for using our theme.
Healthflex has been tested to comply with the latest version of PHP. In fact, we have tested it with version 8.1 and it worked as expected. Note that, certain warning messages may appear on the console while inspecting, but they are only for reference. In most cases, they are prompting changes planned for a future version of the pre-processor. They don’t affect the site in any aspect.
If you have been receiving error messages, please make sure you have updated the theme (and the requested plugins) to the latest version. Also, ensure the messages are produced by our theme and not a (third-party) plugin. If you continue receiving messages, we recommend contacting us via our support desk and reporting them. We’ll be glad to take a closer look at the implementation and provide a resolution.
If I deactivate all plugins aside from the Plethora Features Library, and switch to the main theme from the child theme, with the theme and plugins to the latest versions, it still throws this error with PHP8: Fatal error: Uncaught ValueError: Unknown format specifier “i” in /home/customer/www/staging2.arborfamily.com/public_html/wp-content/plugins/plethora-featureslib/libs/mustache/mustache.php:258
We tested again on another local install with PHP version 8.1.4 but we couldn’t reproduce the error. If you need us to investigate, please contact us via our support desk: https://plethorathemes.zendesk.com/ You will also need to provide us with the URL address of the website.
hello after updating google analytics from universal to ga4, it stop working and google analytics not receiving data anymore. help please
Hello and thank you for using our theme.
Currently, our theme hasn’t been updated to support GAv4 out of the box. We recommend removing the current tracking code and adding the new one using a third-party plugin like Insert Headers & Footers that allows for adding multiple lines of code.
Hi, I have tried to install a demo page but I am getting a mixed content error. If i view the site using http it shows but it doenst with https. How do I fix this?
Hello and thank you for using our theme.
Did you recently switch to a secured protocol? If you have installed SSL after creating the site it is possible to receive similar errors. There are multiple ways to fix that. One is to download the images that appear to load over HTTP and upload them again in the same location. This way they will load over HTTPS. Another way is to use a plugin like SSL Insecure Content Fixer which will automatically set all page element to load over HTTPS.
Hello, I just purchased the theme and I am having an issues where on desktop the background image is not displaying for some pages including the Free Appointment (parking page), but on mobile it is working. Please advise?
On this page here (Home Page): https://www.siricorwellness.com/Hello and thank you for purchasing our theme.
We need more information to provide you with a valid response. For better results, please, contact us via our support desk, providing us: - the URL address of the page(s) the issue erupts - one or more screenshots of the case(s) - the browser you have been using while noticing the effect
Create an account and log in here: https://plethorathemes.zendesk.com/
Hi
We purchased Healthflex theme and imported Clinic demo but its not showing properly as layout is broken. Please check issue https://chi.mauldinwebhosting.com/. Please let us know ASAP.
Thanks
Have you recently installed an SSL certificate on your site?
In this case, you need to update the URL address on Dashboard > Settings > General. Locate the two fields WordPress Address (URL) and Site Address (URL) and add the correct address.
In particular, the secured address starts with “https” while the plain one is missing the final “s”. Add the correct address on those fields and click on Save changes. Then, visit your website (reload the page). At this point, the overall appearance should have been restored.
When you switch to the secured domain but haven’t changed the URL on the WordPress settings, the CMS can not locate the CSS style sheet that is dynamically produced by the theme, therefore your site loads without any style applying to it!
I used to own this theme, now its not available in my account. The latest version installed is 1.5.7
What do I need to do to NOT purchase again and simply download update?
Hello and thank you for your interest in our theme.
The latest theme version was made available to all our customers. If you have a valid license, just log into your account and go to the downloads section. If the package is not available in the section then try with another account.
If you have multiple accounts, it is possible the theme was purchased from another account. You need to locate the account you have been using while purchasing the theme.
As far as we know, Envato hasn’t made any changes to the terms and the items remain available to the customers no matter how long ago they made the purchase.
If you believe you should have access to an item that does not appear in the downloads section we recommend contacting the support center and request for assistance: https://help.market.envato.com/hc/en-us/articles/202821620-Contact-Us
Hi! I just updated from 2.4. to 2.5, and now all the slides on my homepage are listed beneath each other instead of rotating in the slider. 
How can I fix that? https://www.womans-care.at/
Hello and thank you for using our theme.
We reviewed the URL address you provided us and we noticed there is a JS error that is not present on our testing installations.
It is possible the error is related to the configuration of your site. Even if you haven’t changed anything after updating the theme, the problem appears to be on your side.
In particular, the slider function is not loaded (and we can assure you, it is present in our theme package on its own file). This can happen if you have activated some kind of accelerator, a caching mechanism, or a hosting-optimization-provided code. Or it’s simply caused by a slow network.
It looks like the JS is not loaded at the time and the slider is not interpreted as one rather than a series of images.
To resolve the issue, first, we recommend troubleshooting the site. To do so, please follow our guide, available at this URL address: https://plethorathemes.com/kb/troubleshoot-your-website/?kb_product=healthflex-wp
If you have a relatively large number of plugins, consider disabling them one by one and each time review the site. It is possible for one plugin to conflict or to create additional latency. For more information, please take a few moments to revive the guide.
If the problem persists, contact us via our support desk: https://plethorathemes.zendesk.com/
Hi, unfortunately I have not been able to fix this yet. Now I was wondering if it’s safe to update to WordPress 6.0 before I continue?
Hello and welcome back.
The theme has been tested to comply with the latest version of WordPress and it’s perfectly safe to update. However, since you are facing issues, we strongly recommend keeping a full site backup before proceeding in order to have a valid restore point in case something won’t go as expected.
If you need us to investigate, please, renew your license and contact us via our support desk. We’ll check it out as soon as possible and come up with a resolution.
Thanks for your super quick reply! Updating to WP 6.0 was no problem at all – my slider problem still isn’t solved, though. I created a new ticket on zendesk. Thanks!
i Have a problen in Grid I used Image Gallery and type image grid Show images please
https://ibb.co/qJvfbcp. -> english https://ibb.co/tcYc3VY > arabic – must be float in rightPlease Help me
Thanks in advance
If i want to buy flutter mobile app for your theme which one you prefer, website has two language english and arabic? Thanks in advance
Hello and thank you for your interest in our theme.
Healthflex is designed to work as a standalone application (based on WordPress). You can extend its functionality with third-party plugins or custom code. We haven’t tested our theme with any mobile app as it is 100% responsive and adapts to any screen size. Moreover, the standard functionality is well served by the current design. If you need to add extra stuff or have a separate version of your site on mobile devices it’s a totally different case. You will need to focus on how to adjust the mobile app to match the site content rather than the opposite. Therefore, any mobile app that has the features you need and can operate with the WordPress database will most possibly work with it.
When will the new release come out? It’s not compatible with the latest version of Wordpress. “I get a There has been a critical error on this website.” error.
Hello and thank you for using our theme.
We have tested Healthflex with the latest version of WordPress and it works as expected. The particular error may be a result of other factors like the configuration of your site or third-party plugins. If you need us to investigate, please, contact us via our support desk and we’ll check it out as soon as possible. You may need to renew your license, though.
Support RTL and Arabic ?
Hello and thank you for your interest in our theme.
The theme is not ready for RTL languages, however, we have an easy workaround available for anyone interested in adding support for Arabic and other RTL languages: https://plethorathemes.com/kb/comply-with-rtl-languages/?kb_product=healthflex-wp
Ok, can i add rtl.css file to theme and put css code in it?
Hello and welcome back.
First of all, you don’t need to create a separate file in order to add RTL support. You only need to use the supported custom CSS (on the reference post we provided you on the previous response). You can add it either on the native field of WordPress Dashboard > Appearance > Customize > Additional CSS or on the special field in theme options Dashboard > Theme Options > Advanced > Scripts & Styles > Custom CSS. Don’t forget to click on Publish (first case) or click on Save changes (to make sure the CSS will apply).
Thanks , I want to add rtl.css file , help me please
Please, take a few moments to review this tutorial that provides numerous ways to achieve what you need: https://webdesign.tutsplus.com/tutorials/how-to-add-custom-css-to-your-wordpress-site--cms-34367
ok, Now i Have a problen in Grid I used Image Gallery and type image grid Show images please
https://ibb.co/qJvfbcp. -> english https://ibb.co/tcYc3VYPlease Help me
Thanks in advance
Hello and welcome back.
We tried to review the first screenshot but the link was directed to an error page. We only managed to review the second one. The particular templates require a custom approach we currently don’t have available. We keep a note of your request and we may consider adding RTL support for products (or related documentation) on a future version of the theme.
What is the release date of the new version? I need this feature. If I need custom work, how much it cost? Thanks advance
In english grid float in left but doesn’t float right in arabic?
The date is available on the right column of this page. Nevertheless, if you need customization support, please contact us via our support desk and a member of your team will contact you for details on your request. https://plethorathemes.zendesk.com/
Thank you.
Sorry, but in my installation the timetable ist not administratable anymore. All other widgets does well, but it´sa not possible to change the times in it.
Hello and thank you for using our theme.
We need more information to provide you with a valid response. For better results, please, contact us via our support desk, providing access to the exact URL address of the page the problem erupts.
Thank You Plethora Themes
Hi, We installed demo version but I didn’t see search and return to top icon. They are black. I will share screenshot.
I don’t understand css file hierarchy. I checked wp-less folder over the ftp. I saw a lot of css file. Which file using from template?
Hello and thank you for your interest in our theme.
The style of the theme is the result of a composition of files. The style.css file imports the style from a number of files in the /includes/ directory. It also uses a customized version of bootstrap. However, we wouldn’t recommend making your CSS customization directly on the theme’s files. For better results, add your rules to the corresponding field on the Theme Options or use the WordPress Customizer.
Do you have any idea for this problem? Search and return to top icon not showing.
Hello and welcome back.
Please, make sure you have updated the theme, the plugins, and WordPress to the latest version. Log in to your Envato account and go to the Downloads section to get the latest theme package. Then, update the theme and the included plugins. If the problem persists, contact us via our support desk, providing us the URL address of your site and we’ll check it out as soon as possible.
thank you for information. I found solution.
You’re welcome! We are glad our response was helpful.
Hello. Is the theme compatible with Wordpress 5.9? Thank you
Hello and thank you for your interest in our theme. Yes, Healthflex is compatible with the latest version of WordPress.
Information on the dashboard after upgrading to WordPress 5.9 I have checked plugins, I have everything updated and clearly I have found that the problem is caused by the theme, because when changing theme it is removed.
I am also using PHP 7.4 but the theme should be compatible with PHP 8.1 and the latest WordPress 5.9.
Deprecated: WP_User_Query ha sido llamado con un argumento que está obsoleto desde la versión 5.9.0. who está obsoleto. Utiliza capability en su lugar. in /var/www/vhosts/clinicasanroman.com/httpdocs/wp-includes/functions.php on line 5600
Hello and thank you for using our theme.
Please, make sure you have updated the theme to the latest available version. The theme package is available on your Envato Account in the Downloads section. It has been tested to comply with PHP v.8 and it works as expected with WordPress 5.9.
In case you face an issue, please contact us via our support desk: https://plethorathemes.com/support/
Hello, can you please make the demos more user friendly. I am here trying to change colors on the Dental clinic Demo but it is not working. The colors on the Theme options do not apply to the menu header colors. How do i change those? Please advise
Hello and thank you for purchasing our theme.
The colors of the theme are configured globally on the Theme Options > Genral > Basic Colors & Sets. The Header Menu has it’s own color configuration on Theme Options > Header > Main Section > Header Color Set.
Moreover, you can apply custom colours on the background and in particular elements in most sections of any page that is built with WPBakery Page Builder.
For more information, refer to the documentation in the downloaded theme package. If you face any issue with a particular element, please contact us via our support desk and we’ll advise as soon as possible.
There seem to be an issue with the header for the contact page. It is showing an oops error. Error message- “This page didn’t load Google Maps correctly. See the JavaScript console for technical details.”
Hello and thank you for purchasing our theme.
You need to have a valid Google Maps plan in order for the maps to work. In particular, log in to https://developers.google.com/maps and purchase a plan. Then get the API key and add it to the Dashboard > Theme Options > Add Ons & Modules > Google Maps API key field and Save changes. At this point, if you visit the contact page, the map should appear as expected.
Hello, when do you intend to update the theme? the WPBakery is not working right because of updates.
Hello and welcome back.
We are currently working on the next theme version. We don’ have a release date available yet. The new version of Healthflex will include the new version of WPBakery Page Builder. For the time being, it is safe to work with the provided version. It has been tested to comply with the recent versions of WordPress. If you face any issues while deploying, please contact us via our support desk. providing related information and we’ll investigate as soon as possible. https://plethorathemes.zendesk.com/
Parallax don’t work on my local xampp server, PHP 8.0.13, WP 5.8.2, Healthflex 2.4.0. Image is not visible. It seems there is a problem with missing JS.
Hello and thank you for using our theme.
On our testing installations, we couldn’t replicate the error. Try downgrading PHP to version 7.4 and let us know if the problem persists.
New installation: local xampp server Apache/2.4.51 (Win64), PHP 7.4.26, WP 5.8.2, Healthflex 2.4.0, Only Demo Import. Parallax don’t work! Image is not visible.
Hello and thank you for using our theme.
We tested the latest version of Healthflex (2.4.0) on a similar environment (WAMP 64bit, Apache 2.4.46, PHP 7.4.9, WordPress 5.8.2) and parallax worked as expected. The same in a Linux localhost with PHP version 7.4 and 2.4.5 and again, parallax worked great. We recommend testing our theme in another hosting environment (a mainstream online host, if possible) and let us know if the parallax effect is working or not.
Thanks for your answer. I am sorry, but I don’t have enough time for further testing. I fixed the bug with a plugin.
Hello and thank you for the feedback. If it’s not much trouble, please, let us know how you fixed the problem so we can verify if there is a bug or not.
Hello, I’d like to ask what’s the price if i want to use the theme fo multiple web sites – in my case I need it for 2 sites. Is it 59$ per website or there is a discount for multiple sites?
Hello and thank you for your interest in our theme.
Each license is valid for one website, that is, one online presence. For more websites, you will need additional licenses. If you are planning to create a great number of sites using our theme, please contact us via our website to discuss a discount. https://plethorathemes.com/
I add in the row the foldeed_section and doesn’t work, try so many times and doesn’t work, could you help me please?
Hello and thank you for using our theme.
Have you updated to the latest theme version? If not, log in to your Envato account and download the latest theme package. Add the new theme folder to your site, replace the currently installed and don’t forget to update the requested plugins. Then, review the site to see if the functionality has been restored.
If the problem persists, add a new account to our support desk with your details and create a new ticket to report the issue. We’ll check it out as soon as possible. You may need to renew your license, though.
https://plethorathemes.zendesk.com/
