532 comments found.
I’m having issues, open a support ticket number 3156045 2 days ago and no one replying why?
Hi,
Thank you for purchasing.
We replied your ticket with the solution. Could you please check there. Thank you.
I’m unable to get the login password on email for the following license manager portal: https://license.themegoods.com/manager/. Need support on priority as the live site is having issue due to this.
Hi,
Thank you for purchasing.
We replied your ticket with the solution. Could you please check there. Thank you.
Love the theme, but I am really annoyed that I have to keep registering my purchase code. Every week it stops working and my website looks weird because it misses Elementor blocks or designs from the theme. Please fix this asap!
Hi,
Thank you for purchasing.
We replied your ticket. Could you please continue there. Thank you.
dear sir, my question is that, i want this option that my subscribed student can get 1 video or 2 video daily, student cant watch more than 1 or 2 videos if i dont allow to watch more than 1, for example if i sell any course for 30 days and i have total 30 videos in that course so i just want that 1 video per day user can watch, first day he/she can watch first video and second day can watch second video, hope you understand
can you please let me know is that option available in your theme ?
Hi,
Thank you for your interest.
Really sorry, it doesn’t support that option. Thank you.
Unfortunately, after buying this theme, I am not able to use it, because my product licence code isn’t accepted. It says the code is already used on another domain, which is not. So I should buy a new licence, while the licence I have already bought doesn’t work.
Hi,
Thank you for purchasing.
Your purchase code can be registered by 1 domain only and it’s already registered by you unless you shared it with other because only your account can download and know the specific purchase code.
But you can register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration there even your support was expired so you can register it again on your new website.
Basically you can register 1 purchase code to 1 domain and you can change it at any time. It’s not relate to your support expiration.
If you still have the issue about purchase code registration. Please submit your question using the contact form on this page https://themeforest.net/user/themegoods
We are more than happy to help you on the issue if you could contact us. Looking forward to hear from you and hopefully we can improve rating you gave to us.
Thank you so much for sending this. When I tried to get support, it said I no longer had support, so I couldn’t do anything to get this fixed. It has been fixed now.
Please submit your question using the contact form on this page https://themeforest.net/user/themegoods
You can do that even your support was expired.
Hi I would like to change the color of the active page on the menu and the hover over. I’ve tried making a few changes in the theme settings but doesn’t seem to change.
https://prnt.sc/OZQEA1nr7W7fHi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Elementor has now replaced my ‘HOME’ link on my main page (menu) with:  Edit with Elementor     Loading Home I cannot delete or edit this, please help.
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
The demo https://themes.themegoods.com/dotlife/demo/home-7/ is not available in import option. There are only 7 demo’s available to import.
Hi,
Thank you for purchasing.
It’s included in “Demo 1” option.
Ok I’ll check. Thanks
Unable to import demo 3: https://assets.themegoods.com/demo/dotlife/importer/demo3/3.json
Giving 404 not found error. Please make the resource available so that we can run the importer again.
Hi,
Thank you for purchasing and sorry for the issue.
It should be working fine now. Could you please check it from your end.
Hello, can you tell me what the font for demo 3 is? The handwritten font that is? It’s not in the documentation. Thank you!
Hi,
Thank you for purchasing.
You can download the font from here https://www.dafont.com/beyond-infinity.font
I’m not sure if it’s the latest update or not; but I had to install the theme twice (I had to get a new Wordpress account so it was on a separate account) and the second time I installed it, there was NO podcast page.
I can’t find it anywhere.
...I sent a support request days ago but haven’t heard so thought I’d write here.
Hi,
Thank you for purchasing.
We replied your ticket https://themegoods.ticksy.com/ticket/3115101/
2 days ago and we are basically waiting for your reply. Could you please reply there? Thank you.
I never received a notification of your reply
We replied your ticket. Could you please continue there. Thank you.
Hi, we have huge problems with latest update, latest version of elementor is also not working, the preloader is always loading, page menu jumped down, really slow loading, ...
Hi,
Thank you for purchasing.
Could you please try to update the theme and all required plugins to see if it fixes the issue.
Please see detailed instruction about how to update the theme from here https://docs.themegoods.com/docs/dotlife/getting-started/how-to-update-the-theme/
Also please make sure you clear all browser cache and test again to see if it fixes the issue. Thank you.
Really a nice Theme…. 2 Questions about it….
1. How we can set ALL fonts to local because in europe it is not allowed to ref to google…with elementor it is not possible because no pro-version is included.
2. Is it possible to import 2 demos and combinate them so that we can use home from demo 1 and podcast from demo 4?
Hi,
Thank you for purchasing.
1. Currently Elementor doesn’t support that unless you buy Elementor Pro version. Hopefully they will release the update for this soon. Thank you.
2. Yes you can do that by importing single demo page template through Elementor templates options. Please see detailed instruction here https://docs.themegoods.com/docs/dotlife/demos/import-single-demo-page/
After uploading the installation .zip, I’m only seeing 5 demos available. I can’t see the one that I had wanted to use which was the black Home.
Hi,
Thank you for purchasing.
It’s included in “Demo 1” option. Thank you.
nevermind.
Hi, This is just a simple question. I bought a license which I registered in a domain that I not using anymore, in fact, I never published the page. So, my question is, can I registered it in a new domain and publish only there?
Thanks in advance!
Hi,
Thank you for purchasing.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration there.
Hello! Nice theme! Pre-purchase question: I’ve seen that I access the login link or push the ‘enroll’ button on courses page, I’m redirected to a WP login page. Is this changable? I mean can you have a custom login page for this?
Hi,
Thank you for your interest.
Yes the theme is using default WordPress login form so you can use a plugin to customise that part.
Thank you for your prompt answer.
Hi, with new version, Elementor editor it´s not loading. I mean, when trying to edit the homepage it keeps loading the left sidebar of elementos and doesn´t allow me to make changes. I doesn´t allow me to save the changes.
Hi,
Thank you for purchasing.
Could you please try to update the theme and all required plugins to see if it fixes the issue.
Please see detailed instruction about how to update the theme from here https://docs.themegoods.com/docs/dotlife/getting-started/how-to-update-the-theme/
I have purchased this theme and my experience importing the demo has not been great. First, the demo import displays error, so I had import several times.
The menu items are looking distorted, especially the drop down menu by the name sider and drop down menu under Home are all distorted.
Please, provide workable solution to these issues, so customers don’t regret buying your template.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Is there a way to disable responsive view?
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
