477 comments found.
Hello, I’m considering to purchase this theme. But will this theme work with any language? For example, Japanese or Chinese. I had problem in the past with a theme I purchased on Themeforest. Some setting didn’t work and spent hours reading mannuals and checking settings but turns out the theme wasn’t compatible with Japanese. It was fixed but I want to avoid same thing happens.
Hi,
Thank you for your interest.
Technically if the selected font you choose support Japanese or Chinese language characters. It should be working fine as you can translate all theme and plugin’s strings using Loco Translate plugin into Japanese or Chinese.
when I update the header using Elementor, the mobile version does not show the menu. Please advise
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
it says support expired..but I never used support?
how do you change the loading icon?
Hi,
Thank you for purchasing.
You can adjust the preloader under Settings > LoftLoader Lite
hi there, elementor not working. cannot contact using your support system. any chance of some help?
Hi,
Thank you for purchasing.
We replied to your email. Could you please check there.
how do I change the logo? it is only updating on the backend not the frontend when I update it under customize
Hi,
Thank you for your interest.
You can customise header elements including logo image using Elementor. You can also find detailed instruction about “Setting up header & navigation menu using Elementor” here https://docs.themegoods.com/docs/dotlife/header/setting-up-header-navigation-menu-using-elementor/
Thinking about purchasing your theme but I have a single question needing clarification. I would need to be able to integrate Woocommerce payment options on BOTH the Appointment Booking Feature and the LMS Courses. Which additional plugin(s) would I need to get them both working with Woocommerce?
Hi,
Thank you for your interest.
You can use Woocommerce payment options with Appointment Booking. They are included within theme package.
For LearnPress plugin. You can also use this plugin https://wordpress.org/plugins/manca-lp-wc-integration/ to add WooCommerce support for LearnPress.
Hi,
Thank you for purchasing.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration’s domain from there.
If you still have the issue. Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Good evening,
I purchased your theme more than year ago (about) and I never used that. I downloaded and installed the theme on a sample domain and wordpress hosting to try to work with it. Now I have bought a new domain and I would like to install you theme on it and go online but I can’t use your theme because the licence was used for the other one How can we fix it? You can verify that I never used your theme before
Thanks
Hi,
Thank you for purchasing.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration’s domain from there.
Can you please me help to create a new account, please? I follow the instruction but your mail with password never arrived to me
Please contact us here https://themeforest.net/user/ThemeGoods and provide your registered email address. We will help on the issue. Thank you.
Hello, does your theme support elementor 3.16.5 version?
Hi,
Thank you for purchasing.
Yes our themes support Elementor 3.16.5
Hi, im looking forward to buy your theme but podcast player seems to have problems. From mobile I cannot move within the track in the player. Is it a bug? Cause users may want to listen again a portion of the audio and at the moment the can only listen the whole audio or restart from the beginning.
Hi,
Thank you for purchasing.
Currently the podcast page only displays play/pause options for simplicity. We will add this option for more advanced audio player to the next theme update. Thank you.
Ticket n. 3501530 opened 6days ago still no answer. Im asking for a refund cause this theme is really a mess graphically (LMS user profile) tried to improve speed with cache plugin with no luck, im done ruining my days trying to make this work. Used for just 2 days and unistalled. Asking for a refund. Could you please let me know Something? Thanks
How do I change the text language on the course button and remove the loader button in the Dotlife theme.
Hi,
Thank you for purchasing.
You can use LocoTranslate plugin to translate/change theme and plugin strings. Please see detailed instructions here https://docs.themegoods.com/docs/dotlife/translations/how-to-use-loco-translate-plugin-for-theme-translation/
HI I am actually not talking about translation but actually changing the text from enroll in this course to just Enroll. Please Advise
Yes to change theme’s text. You have to use LocoTranslate to translate/change string or you have to edit core theme code which I wouldn’t recommend as you won’t be able to update the theme in the future.
I am encountering an issue with the theme; the website suddenly loses its formatting, header, and footer. What’s happening? If I try to restore it, it happens again. I cannot oper a ticket because my support is expired, but i really never used this theme until now
Hi,
Thank you purchasing.
Please make sure you register your purchase code in Theme Setting > Registration.
I registed my purchase code when I lunch my site , today I noticed some elementor widget has been disappear , I go to theme setting I notice the input of purchase code was empty , I set my purchase code and then throw the error :
“Purchase code is already registered to domain”
How can i solve this problem? Can you generate new purchase code in order to fix it ?
Hi,
Thank you for purchasing.
I replied to your email with detailed information. Could you please continue there. Thank you.
Hello, I see a lot of nagative reviews on RTL Version. Can you pls confirm if this theme is compatible with RTL
Hi,
Thank you for your feedback.
We will add RTL demo to the future theme updates. Thank you.
Hi, could you please point me to the direction where I could find these new features, i.e appointment booking, podcast, zoom and LMS etc?
Hi,
Thank you for your interest.
You can test an appointment booking from here https://dotlifev4-5.themegoods.com/ click on “Book a Private Class”.
For podcasts here https://themes.themegoods.com/dotlifev4/podcasts/
For zoom meeting here https://themes.themegoods.com/dotlife_sites/demo3/zoom-meetings/
For LMS you can view any demos from here https://themes.themegoods.com/?theme=DotLife
Hi, in the courses page, can we have a filter function by category ?
Second, can the ‘Enroll Course’ button be changed to enquiry list ? and then customer can send in their enquiry form ?
Hi,
Thank you for your interest.
1. Yes you can filter course by category.
2. Yes technically you can link course enroll button to any URL ex. contact page which has an enquiry form.
1. Do you have any samples i can see? i have a lot of categories, topics 2. will you help me on this ?
3. In the single course page, it shows duration, skill level, lectures, enrolled… can i customise these information ? i want to show category, topic, target audience
I have a big issue, I updated the theme and I have been looking for the reason why the “Indeed Ultimate Membership Pro” plugin stopped working fine, because when the client makes a payment it is charged but the system shows me a pending status. I checked all the plugins and the reason was “DotLife Theme Elements for Elementor”, when I disabled it, it worked fine. Do you know what I can do? please help me! Thank you (I love your theme)
Hi,
Thank you for purchasing.
According to our support policy. We can’t provide support on 3 party plugin integrations issues. Please contact the plugin author to check the error. Thank you for your understanding.
Two years ago you wrote in a comment “It does not currently support the design for Tutor LMS, but we are working on a new demo that will support it. It will be updated shortly.” What do you have to say about this? When will you have Tutor LMS available?
Hi,
Thank you for your feedback. We will look for the solution and will provide an update for Tutor LMS soon. Thank you.
Two years ago you said `shortly`, now you say `soon`. What do you mean by saying `soon`? In September, 2023?
Hi there, Would like to purchase your theme, just have few questions : - Is there a possibility to have a member page with a connexion for them? Not in demo it seems… - Is there a selling payment page? It’s not in the demo… Thanks in advance for your answer! Best
Hi,
Thank you for your interest.
Sorry, I am not sure I understand you correctly, could you please send me some screenshots with description please? so I can understand your question correctly.
I didn’t purchase yet the theme, so I can’t take screenshot, and I think there is not what I’m searching for… but still I try to ask you: - Is there in your theme, personal space pages when members are connected?
Really sorry, it doesn’t have social media feature options.
Hey.. It is strange, but the notifications like: You can adjust the preloader under Settings > LoftLoader Lite.
You can also disable the LoftLoader plugin to remove the preloader.
OR
Before installing required plugins. You have to register your purchase code. Then you will be able to install all premium plugins from Appearance > Install Plugins.
Do NOT HAVE A DISMISS OPTION. So they keep displaying on my Wordpress Admin backend, and I am unable to change this. I have updated all plugins, theme and also Wordpress. But it still doesn’t work.
See image here: https://www.dropbox.com/scl/fi/axzztcr1r1wlb18p99xo9/Screenshot-2023-08-11-at-11.43.23-PM.png?rlkey=nv0fdrz0utca9nlhluudd7tum&dl=0
Hi,
Thank you for purchasing.
Please try to disable your 3rd party plugins. You should be able to see dismiss buttons.
