1457 comments found.
wordpress customisation section completely style broken..anyone know how to fix it?, cache clearing not solving this issue
Hello,
Thank you for your feedback. Did you install the Kirki plugin? Please share a screenshot of the Customizer.
Thank you
yes we did..
Please mail us the admin login credentials via this contact form:
https://themeforest.net/user/uixthemes#contactOur developer will help you check this issue.
Thank you
Hi please help me activating and appearing of the menu and the footer in my website
I am using Homepage 11
www.brandawy.com
Thanks
Hello,
We see you are using the Page Layer’s footer. This theme is not tested with the Page Layer plugin. Please deactivate this plugin to fix the issue.
Thank you
Hello, does it supports video for the product image? and does it supports photos and video for the product reviews?
Hi,
The theme doesn’t support videos in the product gallery yet. You can use a plugin to make the review supports videos and photos.
Thank you
Hi, thanks for the update. Can we customize the product gallery to support videos? Also, what review plugin do you recommend for photos and videos?
Yes, you may need a developer to help you customize your website to support videos in the product gallery. We found this plugin may help you support photos in product reviews:
https://wordpress.org/plugins/woo-photo-reviews/Do you offer any customization work to allow video reviews?
Yes, we provide the customization work. But firstly, we want to clarify this feature with you.
Enabling videos in the product reviews will significantly increase the disk usage of your website. You should keep in mind that it may make your website stop working if the storage is full. Of course, there are solutions for this, like using a cloud storage service (eg: Google cloud, Amazone s3). But you have to pay additional fees for these services, and the technology is more complex. It is the reason why plugins just enable photos for reviews.
If you want to develop this feature for your website, our developer will help you. Please mail us via this contact form:
https://themeforest.net/user/uixthemes#contactThank you
Thank you for the update. Is it possible in product review to allow embed code for 3rd party hosted videos (i.e – Youtube…etc.)?
People can add embeded video (ie from Youtube, Vimeo…etc) to the content of the review. But is not possible to embed the upload form of these websites to the review form.
The theme is totally messed up when I’m changing some of the settings in Appearance > Customize, I’ve submitted a support ticket. Please respond and help!
Home page https://www.weddingguestdresses.com/ and product category pages are all messed up https://www.weddingguestdresses.com/collections/wedding-guest-dresses/
However, when I log in everything’s all right but visitors see all the messed pages
Hello,
It seems this problem relates to the caching plugin you are using on your website. Please clear all caches and test it again.
Thank you
Your theme provides elementor widgets like Product Tabs. Why is it not possible to specify to show products from best sellers from a specific category and tag in the Product Tabs? You can only select one option which makes this widget much more less flexible as Products Grid where you can mix up Type, Category and Tag.
Hello,
Thank you for your feedback. At this time, the product tabs widget doesn’t support to mix options like that. But it is a good idea. We will try to improve it in the future update.
Thank you
Hi, love your clean design. I’ve checked all product pages, but there is noone with direct zoom when hovering a product image on a single product page. I’d like to avoid to click. Zoom should be inside the hovered image. Is this possibile with your theme?
Hello,
Thank you for your question. By default, the theme disables the zoom feature. You can enable it in the theme option panel.
You can check this documentation for more details:
https://docs.uix.store/konte/#/theme-options/shop?id=productWith this option enabled, the zoom image will be inside the hovered image.
Thank you
Hi, thank you very much for the fast reply. This option is availabe on both of your themes? And may I ask you about the image gallery element. Could you kindly show me an example? I need masonry layout with title + captions under the image and the title + captions in the lightbox. No hover effects, all very simple and clean. thank you
Yes, this option is available on both Sober and Konte themes.
This Konte theme has an option for masonry gallery layout, but without the caption. You can check it here:
https://konte.uix.store/product/pinch-weekender-slip-ons/?product_layout=v5Thank you
Thank you for the informations. Sorry I did not explain well. Besides the shop I need a masonry gallery + lightbox + title/captions (both for both) for ‘normal’ images, not products in the woocommerce.
By default, WordPress does support the masonry gallery with captions. But this gallery doesn’t support the lightbox by default. You may need to install a plugin to add the lightbox feature to this gallery block. Please check this document for more information.
https://wordpress.org/support/article/gallery-block/Thank you
Hello, I want to buy this theme, but If I want customize some parts which will require adding to the css, do you provide extra service or you deal with a third party that can do the customization?
I am looking for stuff like adding the cities of my country to the checkout page to be a drop down menu and configure apply pay.
Thank you,
Hello,
Yes, you can open a ticket on our support site. Our developer will help you check if it is possible to do it with a plugin. If it requires to use custom code, we will help you with a small fee.
Thank you
Hello, I purchased the theme and would love to modify the layout for product page, please. How can I use Image gallery layout for v7 (thumbnail on the bottom of the main product image) on v4 product page template? I need this urgently please. My site link: https://wl-furniture.com/product/ace-footstool-velour/
Hello,
Thank you for reaching out. Unfortunately, the theme has no option to combine product layouts. The product page is controlled by the template files of WooCommerce plugin. With this gallery layout, you can try to use custom CSS to modify it. Please open a ticket on the support site. Our developer will help you check if it is possible to modify it.
https://uix.ticksy.com/Thank you
I’ve open a ticket. Please kindly check
Our developer is checking your ticket and gonna reply it soon.
Thank you
hi, will 5.5.65-MariaDB support this theme?
Hi,
Yes, it will be supported by this theme. Actually, we are using MaraDB on our server too.
hi, i would to ask how can i change my account text on right items on menu? i can’t found on your settings either (?)
Hi,
That text was hard coded in the theme. You can use this trick to edit it.
https://docs.uix.store/konte/#/customize/edit-textsThank you
Hello, some presales questions: 1) the Blog/Journal header doesn’t have the same font as the headlines in the rest of the site. Can that be changed so it is the same Headline font everywhere? 2) The Blog Single doesn’t have the “loose spacing” in terms of Design Style as the Shop pages. Can the layout of the Blog pages be adapted in Elementor? 3) Is the font included or is it a Google font? 4) Can you please name all pages and all Page Elements that can’t be directly edited in Elementor? 5) Do you have a Product Demo page for Affiliate Products?
Thanks guys!
Sorry, just realised you have a Product Page Layout for Affiliate Products. Please ignore that question.
Hello,
Regarding your questions.
1. Yes, it is possible. The theme has an option to change the font of that headline.
2. Unfortunately, the layout of blog pages can’t be edited with Elementor. The theme has options for them in the Customizer, so you can adjust the layout of these pages via the theme options.
3. The theme is bundled with a premium font “Function Pro” and all Google fonts. The default font is “Function Pro”. If you are going to use Google fonts, the theme will download the font that you picked to your web server and use it locally. It won’t load the font from Google’s server. So you don’t need to worry about privacy issues.
4. The theme doesn’t support to edit archive pages in Elementor. They are blog, shop, categories, tags, portfolio pages.
Kind regards
Thanks! Can you tell me if you are planning to make the layouts of the blog pages be accessible via Elementor at some point? Or are they accessible with Media Bakery, just not with Elementor? Thanks again!
Unfortunately, at this time we have no plan to make it. It will be a huge update. But you can use Elementor Pro to edit the archive pages.
Thank you
Okay, thanks!
Hi, I purchased this theme last year but just started using it. Therefore I’m not able to open a support ticket in your support website. But I’m having problem with your product layouts and translation of some of the text that’s included throughout the theme. I think these problems were existing from the moment I’ve purchased the theme. I’ve summited a google doc support form on your website but couldn’t receive a reply back. How can I reach out to you?
Hello,
Thank you for contacting us. If you have problem with the translation, please check this document:
https://docs.uix.store/konte/#/translate/translate-site https://docs.uix.store/konte/#/translate/loco-translateWe will check the mail and answer you soon. However, you should extend the support license to be able to open tickets on the support site. Our supporters will help you when you need.
Thank you
hi, just checking if you guys ever got round to doing a shopify version
Hi,
At this time, the Shopify version is not available yet. We’re focusing on the WordPress version with new features.
Hi. I’m interested in the Konte theme. Before I buy, I would like to ask if it’s possible to have accordion menu in product pages. For example like in this theme https://shoptimizerdemo.commercegurus.com/product/trail-bolters/
Is it possible? And if yes, can this be done within the theme directly without page builder like Elementor or only with page builder.
Hello,
Unfortunately, the theme has no option for that accordion menu on the product page. You need to use a page builder like Elementor to build it.
Thank you
This really should be a standard feature imo.
Anyway, I always try to avoid using Elementor as it can make things heavy in the background. If I buy the theme, can this be made by custom code easy or not?
You can use custom code to make the accordion style for product pages. However, it is not an easy task. You may need to hire a developer to help you.
Ok thanks for the help
hii can you add a countdown please and buy now button
Hello,
Thank you for your suggestions. We’re working on these features. It would be better if we can include them in the theme without additional plugins.
yes thanks how can I download your function pro font, please
The font was included in the theme, but in web-font formats only.
I want to embed a javascript code in the web, which is a button. It does not show it to me on the web but in the Elementor editor I can see it and it works. can you help me please?
Hello,
By default, WordPress doesn’t allow to insert code into the post/page content. You should use the HTML widget to insert your code.
Please open a ticket on the support site and share the admin login credentials. Our supporter will help you.
https://uix.ticksy.com/Thank you
Hello. It’s possible to disable the hover effect for mobile so the users can view the products with one tap? Thank you
Hello,
Unfortunately, it is not possible. It is the default behaviour of mobile browsers. We will try to improve it in coming updates.
Thank you
Hello, do you have an option for customers to filter by the stock status? Thank you!
Hello,
Yes, the Products Filter widget has an option for that filter. Please check the Konte – Products Filter widget for that option.
Thank you
Hello, I’m using your theme for one of my customers and I’m really happy with it. I do have one question, coz I have to choose the right theme for another customer. Why the next/prev. product is not displaying on the mobile version? It is working only for the display. I’ve tested in on my site and I also can see it on your demo sites: example: https://konte.uix.store/elementor/product/shirt-dress/ Also do you still support the instagram feed, as it stopped working on my web site and it is important for my customers. Thank you!
Hello,
Thank you for your questions.
1. By default, the theme will hide the next/prev navigation on mobile (on single product page). You can use custom CSS to make them appear on mobile.
2. Due to the new update of the Instagram API, you may have to create a new Access Token. Please follow this document.
https://docs.uix.store/konte/#/misc/instagramThank you
why isnt v14 video working on mobile?
Hello,
By default, iOS doesn’t allow autoplay videos on iPhone. You can check this document for more details:
https://developer.apple.com/documentation/webkit/delivering_video_content_for_safariIt still work on Android devices, but with iOS, you need a small modification.
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