90 comments found.
Purchase code isn’t working
Hello,
Thank you for choosing our theme!
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab. – https://themerex.net/wp/purchase-code/
If you accidentally remove your WordPress installation without purchase code disconnection, please use this 1-time disconnection service – https://deactivate.themerex.net/
Regards.
Hi, It says my support has expired. But should we be able to at least post basic questions? My webpage crashed and now I have to reinstall the entire theme. On activation the purchase code I’m entering is invalid and I’m stuck now.
Thank you for responding. Is there anyway I can connect if the same issue occurs next time? Also, I downloaded the updated theme but the demo content isn’t there and I cannot load it.
Hello,
In order to connect the license to a different domain, first click “Disconnect domain” (Theme Panel > Theme Dashboard > General) and then re-enter the purchase key on a different WordPress installation – http://helion.axiomthemes.com/doc/#domain_disconnection
If you accidentally remove your WordPress installation without purchase code disconnection, please use this 1-time disconnection service – https://deactivate.themerex.net/
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.Thank you.. but I’m unable to raise a ticket. My problem is that the latest theme that I’ve downloaded 1.1.3 I is unable to import the demo data. It shows some demodata.axiontheme.com isn’t available error.
Can we please take this forward on email properly because I don’t why I can’t raise a ticket for an issue at the theme end.
Hello. Tell me, are Cyrillic fonts supported?
Hello,
Thank you for your interest in our theme!
The main font used on the site HKGrotesk supports Cyrillic by default.The font used for titles (LouisGeorgeCafe font) does not support Cyrillics so you may replace it with any other Google or custom font which supports the characters you need – https://themerex.net/wp/add-new-font-to-wordpress/
Regards.
purchase code not working!!!!
Hello,
Thank you for contacting us!
Your theme has been activated successfully. Please check your ticket reply at https://support.themerex.net/ticket/52825
Regards.
I like this theme. I was wondering if it works with the FREE restrict content plugin? I would like to use this for my blog
Hello,
Thank you for your interest in our theme!
We cannot guarantee full theme compatibility with FREE restrict content plugin since it is a third-party plugin, and we have not tested it with the template. However, you may try using the plugin with the theme. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to the “Get a free quote” category at https://themerex.net/support/
Regards.
Hi, I purchased this theme over a year ago, but didn’t get around to using it. I’m just coming back to it now as I develop a new project and consider themes.
I’d like to use Helion for a podcast website I’m creating. BEFORE I renew support and get going with this theme I have a few questions to determine if it’s going to suitable for what I need.
1. I note that several people have commented her about their license key being deactivated. How do I go about activating mine before I get started, if it isn’t still active?
2. I need to create individual “pages” to hold the podcast transcripts and embedded audio file link for each episode. I will also have separate blog.
2a. I want to be able to list an overview of all the the episodes like I would use with the blog overview grid for the blog page. Where is the best place to create these individual “pages” (which will feature an audio file/player and transcript)? ie. Can I create them in the Portfolio section or as Individual main pages or do they need to go in the blog section with the other blog posts?
2b. Also, I note you have a shortcode for Audio, which is great. I’m presuming this work with Spreaker (a podcast hosting platform)? Or does the audio need to be self-hosted on the site to use this shortcode?
2c. Is your theme compatible with any of the following plugins: Seriously Simple Podcasting (by Castos), Podlove Web Player & Podcast Publisher (by Podlove) or Podcast Player (by Veda Themes). I might need to use one of these to customise the look of the podcast player.
Thanks so much in advance. Michelle
Hello Michelle,
Thanks for reaching out to us!
1. Your purchase code is active. Just note that before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you need to disconnect the domain under Theme panel > Theme dashboard > General tab. – http://helion.axiomthemes.com/doc/#domain_disconnection
2. The theme Audio widgets allow adding either embedded code for the audio or adding live stream links: https://prnt.sc/1qm337i This widget can be added to any page type including the Portfolio post type. However, in case you need the feature of playing the audio directly from the overview page, we recommend using Posts (this could be a separate audio category). In this case, there will be a “play” and other player buttons/. This is how it looks like: https://prnt.sc/1qm4br4
We have not tested the theme with the third-party podcast players you mentioned. Additional customization may be needed for their full compliance. Our Customization studio can create it for you. To get started, please submit a request to the “Get a free quote” category at https://themerex.net/support/
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Thanks for your detailed reply, appreciate it.
Hello,
I tried to update and now I can’t activate my theme at all, please renew my subscription. I wasn’t aware of the reset with domain. Now I don’t have access to the design.
Please help
Greetings,
Hello,
Thank you for choosing our theme!
We’ve reset your license key, you may use it again.
Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress re-installation or cleaning the database), you should disconnect the domain under Theme panel > Theme dashboard > General tab.
Regards.
Thank you very much. You replied amazing quick, that’s awesome!
I was reading a little about it and saw your link http://helion.axiomthemes.com/doc/#domain_disconnectionHowever I don’t have the button to disconnect the domain, I searched it everywhere. I suspect it’s because I have a newer version 1.1.12
Can I proceed to fill in the license key? Or should i reinstall wordpress first?
Thanks again,
Hello. We are having trouble updating the theme to the newest version. (we keep getting an error) ... I tried removing the license key and adding it back in, and now the theme will not accept the license key (I copied it straight from the purchase PDF). Please help! Now we need to get our license key working again, and figure out why the theme will not update.
We should not have to renew our support simply because our purchase code is not working (??) and the theme update keeps failing…
Hello,
Thank you for contacting us!
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab. Please review the guide – http://helion.axiomthemes.com/doc/#domain_disconnection
If you still have issues, you may submit a ticket using option “Pre-sales question” at https://themerex.net/support/ This does not require purchase code verification. Our Tech support team will be glad to provide the further assistance.
Regards.
Hi guys,
The update worked… but when I updated the site, a lot of the colors reverted to the theme default. I didn’t want to / didn’t have time to fix that color change, so I restored a backup from earlier this week. Now it won’t allow me to restore the theme purchase code.. it keeps failing again. can you please reset the license for me one more time? thanks
We have manually disconnected the license this time. Feel free to activate the theme again.
Please enable and than disable Debug mode under Theme panel > ThemeREX addons > General. It will recompile the files and solve the issue with the color scheme after the update.
Regards.
That’s super nice / helpful of you. Thank you so much. And yes! Perfect. Will do. Take care – and thank for the theme 
I had purchased this but not used. When we try to activate the theme with the details , it does not activate and refresh the page & unable to install demos or addon helion theme, can’t write to your support as it expired but I guess we can still install the theme & demo right? Give me a mail ID then where I can send u the license and details
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Hi Christine- Already did that awaiting a response. Ideally there are many themeforest themes we still use but support has expired. I understand after expiry you can’t help with support but the theme setting & Demo should work..
Hi yet to get a response- n as its a Presales Question I don’t have a login
Hello,
Take our apologies for any inconvenience caused. Our Support working hours are Monday – Friday: 10.00 – 19.00 CET. There was a delay in ticket reply as it was submitted at the weekend. Your support ticket has been replied. Please review it at https://support.themerex.net/ticket/43536
Regards.
Its in support for 2-3 days still I see it says developer working! It’s just about license error as it does not let us install demo content. I really dont know whats the issue.. I have shown it to client n approved strangely if there’s no solution I will be forced to buy another license which is a very bad idea never happened with us with any other theme here are support ended!. Now even we buy another license again it will start having issues after 6months??
Hello,
Thanks for reaching out to us!
Your hosting has security settings that prevent the theme from activation. For that reason, it was not possible to import and activate it.
Our Support Operator was moving your website manually so it took more time to resolve the issue. Now everything works fine. Please check your support ticket at https://support.themerex.net/ticket/43536
Regards.
Hello,
I’v the same bug with my licence key for activate the template.
How it’s possible to have already this bug after few month … It’s lot of time lost ..
Please help and fix it !
Have a nice day.
Hello,
Thank you for choosing our theme!
The theme license code should be disconnected on the domain before re-installing Wordpress or even cleaning the database under Theme panel > Theme dashboard > General tab – http://helion.axiomthemes.com/doc/#domain_disconnection
We’ve reset your license key, you may use it again. In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi, what are the settings of the portfolio template so that it goes like the demo http://helion.axiomthemes.com/portfolio/how-to-change-your-view/
Hello,
Thank you for choosing our theme!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Hello! I’ve purchased 2 licences and updated my themes but now purchase codes are invalid, cant ask for help because support expired, please help!
Hello,
Thank you for contacting us!
We’ve reset your license key, you may use it again. Please be aware that one theme license can be used for one website/domain only.
Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab.
Regards.
Hello, Just purchased the Helion theme, but I cannot activate it inside wordpress, it keeps saying that the purchase code is invalid, but it is correct, I tried 20 times already. Could you please help fix this?
Hello, this is very urgent, I need the theme ASAP
Ticket nr #38592
Hello again, I tried on some other browsers, still does not work, CANNOT USE THE PRODUCT!!!
Hello,
Thank you for contacting us!
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab.
Regards.
ok it works! Thanks!
Hi! A pre-sale question. Is this theme compatible with The Events Calendar plugin?
Hello,
Thank you for your interest in our template!
The theme does not contain The Events Calendar plugin by default. However, you can use it with the theme. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
Good afternoon why do I have such a problem with the blog can you tell me https://prnt.sc/1189jmb ?
Hello,
Thank you for contacting us!
To investigate your issue additional information is required. Please submit a support ticket at https://themerex.net/support/ to get qualified help. Our Tech Support team will assist you as soon as possible.
Thank you!
I wrote you a reply there please this is very urgent
I wrote to you on the ticket you can reply ?
????
41868
Ticket ID
Your support ticket has been updated. Pleasecheck it at https://support.themerex.net/ticket/41868
Regards.
Hi, there,
I am using this theme Helion for a while and am very satisfied with it. I am however experiencing a problem at the moment with Essentiel grid that is not displaying the galleries on the front end even if they appear on Elementor page builder.
This occurred when I upgraded to Wordpress 5.7. I’ve read around that it might be that the jquery code is deprecated as notified by the Enable jQuery Migrate Helper plugin. Is there something you can do on your side to have this fixed.
Thank you very much for you help
Best regards.
Hello,
Thank you for contacting us!
We have updated WordPress to 5.7 and found no issues. Please ensure that Essential Grid and all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://helion.axiomthemes.com/doc/#installation_theme_update
If the issue persists, please use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will help you as soon as possible.
Regards.
Thank you very much for the quick reply. I will proceed as you suggested to your support page as Wordpress core, Helion theme and all plugins are up to date.
Thanks again for your support.
What font is the logo set in?
Hello,
Thank you for getting in touch with us!
Jost font was used for the logo. But please note that it was slightly modified in Adobe Illustrator.
Our Customization studio can help you with it. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
No worries, thank you!
Does the videographer homepage (http://helion.axiomthemes.com/home-13-videographer/) support a more complete homepage? Such as elements that you can scroll down for, such as the Architect (http://helion.axiomthemes.com/home-6-architect/)?
Thank you
Hello,
Thank you for your interest in our theme!
Sure. The theme is fully compatible with Elementor, the most user-friendly page builder. You can easily combine all the blocks and elements of the template pages with the help of this plugin and create any layout you can imagine.
Regards.
I’ve been searching for an answer for this but there doesn’t seem to be one. There is a google analytics code in my theme that I didn’t add. I’ve added my own under the “addons” – api and it’s there in addition to this mystery UA-. How do I remove it? 189707394-1
the url: https://climatecustomhomes.com/
Hello,
Thank you for contacting us!
Let our Tech support team have a closer look at your website settings. Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue as soon as possible.
Thank you!
I would like to know if the purshase of this template includes the licence for the elementor Pro. Thanks
