39312 comments found.
can you tell me how can it be done thank you
Hi there
As the ThemeForest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. You can submit a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Avada Support
Thank you, MB
how do i change the modal footer button text and color?
Hi
As the ThemeForest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hello,
I have some pre sales questions:
1. Is this a web building tool like Wix where users register to build their sites or is this just a personal tool to build websites.
2. Does it have membership subscriptions?
3. What payment gateways does it support?
4. Can you share link to demo as confused what the demon might be.
Thanks
Hi
1) Wix is an entirely different platform. Avada works on WordPress and WordPress does give you access to a backend to create a site. Avada is a theme that is added in WordPress which gives you a wide array of tools to build content. You can see our elements that we use to build a site listed here
2) We do not have a membership feature, this will need a plugin. There are several plugins that help with this
3) Payments gateways are handled by the WooCommerce plugin that is used in WordPress to create ecommerce site. You can see what gateways they support here
4) Our prebuilt sites can be referred here
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
Thanks very much for the reply and one last question before purchase.
1. Can users register or sign up and use the builder to develop their own templates and download for use.
2. In order words can this be used by those who register on my site to build their own templates.
3. Do the users have their own frontend or do they use same backend as admin.
Thanks
Hello @afrojuju
1. Avada Builder can only work on Avada theme for now, you can not use it to build more templates outside of Avada if that is what you are asking.
2. Exactly what you mean by templates? if you mean pages, posts, layouts etc that can be published on same site, then yes it can definitely do that.
3. Depends on user role actually, this works the same way as WordPress roles does.
Thanks
-Ammar
Hi! Is it ok to upgrade to WooCommerce version 6.8.0?? Have version 6.7.0 now so it seams like a small step, but anyways… Anyone had any issues?
Hi
WooCommerce is now on 6.8.1 as we speak and you can update it without any issues
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Updating to 7.8x caused my website to get a fatal error and no longer works.
Hi,
Do you see any difference switching to the parent Avada theme and disabling extra/3rd party plugins?
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will check this further for you.
Click Here To Get Avada Support
Thank you. – Abbas
Hello . I have purchase your theme , But just end the support period .
we haven’t change site hosting , update plugin or wordpress. Suddenly , Toggles section which will auto close without click I have been update the lastest avada version . What i can do can fix it ?
May i know keep answer my question .
Hi,
Please test by temporarily disabling all 3rd party plugins as usually a plugin conflict can cause that behavior.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I have 6 Avada licenses and I logged into my website today and it said my registration needed to be updated on my Avada License. The problem is I do not know which one is the correct license for my site in the backend of Themeforest because there is no way to tell. I tried them all and each one said being used by another domain. How can i see which domains are using each license?
Hi,
For this, you can navigate to your support account area on our website: https://theme-fusion.com/support/account/
Then navigate to the “Register Purchase Code” tab in your account area to see/add purchase codes.
There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or register additional licenses to keep track of the domain each license is being used on).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
Thank you. – Abbas
I am only seeing 1 registered domain in there and cannot see all my other sites that are registered
Hello @ebizreview
We suggest you to please get in touch with our support team regarding this further and we will get you the assistance you need.
Click Here to Get Avada Support
Thanks
-Ammar
Hello.
Does your theme meet level AA conformance criteria of the wcag-2.1 guidelines?
Thanks
Hi
Yes, Avada does conform to WCAG 2.1 AA. You can read more on the this here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi,
my theme seems to have some issues. I imported a prebuilt website, edited the contents, then saved it. I view the site from WordPress and everything is fine. But when others enter my website they find many contents is missing.
I don’t know why. Can you help me?
Hope to get your feedback soon!
Thanks
Hi,
Please see you don’t have a cache plugin / server sided cache solution causing issues. That’ll be the cause of issues if users see issues but you don’t when you’re logged in.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Awesome theme, but too bad it lacks better support for Woocomerce. Checkout personalization does not adapt to mobile. It would be nice if you could customize the size of the fields and the layout of the checkout form
Hello @silva7134
You should be definitely able to change this via CSS in any scenario, if you need assistance with this, we suggest you to please open a support ticket as you do have a valid support and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
I am testing the Avada Travel theme and the social icons on the global header have my domain url. I tried various locations but unable to see where to remove my domain so the links don’t say domain.com/www.facebook.com/page how can you fix this?
Hello @haneienterpreises
Please make sure that you are putting in the URL as http:// or https://www.****.com in this case for each of the social network, this should solve the issue you are facing, if however it persists, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
I bought the theme for a website that is no longer in use. How can I use this theme for a new site that I’m about to build?
Hello @gracepham
If your older domain is no longer in use, you can simply reset your purchase code to use it on a different domain, with our new system on each registration your domain is actually bound into the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the domain, or you want to check different prebuilt website after resetting the Avada, you can simply reset the purchase code by going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/3CcvpsC
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible
Click Here to Get Avada Support
Thanks
-Ammar
Good afternoon. Does this plugin only work with Gutenberg or does it also work with the classic editor?
Hi,
While you can use Gutenberg, we bundled our own page builder called Avada Builder with Avada and recommend using that instead. Content created with one page builder is not editable in another so its important you decide on what page builder to use before proceeding with your project.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~90 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada demos -> https://avada.theme-fusion.com/
- Avada Quick Start Guide -> https://theme-fusion.com/documentation/avada/knowledgebase/quick-start/
Thank you. – Abbas
Hello, I need to upgrade a site from Avada 5.1. I purchased a license, but my support has expired. How do I get access to older versions to perform a stepped upgrade?
Hello @mrtcereal
There is no need for you to renew the support to get those step update versions those are already available to be downloaded from our documentation site as far as you have a valid support account and signed into it, please read more about it here => https://bit.ly/3QiZDyq
Thanks
-Ammar
Hello, I have two licenses for Avada and I’m only using one currently but it is saying both licenses are being used. Can you tell me where I find what domains so I can release the one not in use?
Hello @angeliquegiles
With our new system on each registration your domain is actually binded with the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the domain, or you want to check different demos after resetting the theme, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/3JN7Icv
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
it is a beautiful theme, it has many features and it is a detailed theme
We’re glad to hear you like Avada. 
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~90 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada demos -> https://avada.theme-fusion.com/
- Avada Quick Start Guide -> https://theme-fusion.com/documentation/avada/knowledgebase/quick-start/
Thank you. – Abbas
How to add avada studio elements for example off canvas on a sidebar? Because sidebars are only as widget available and those are only predefined for drag and drop (?)
Hi,
You can add the generated shortcode of an element (by right clicking and copying it) and then add it in a text widget, This will render the added element
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Other Plugin of Product Zoom in not Working i this theme. How to do this..
I want woo-commerce product magnify zoom
Hi,
We offer our own Product Image Zoom (enable under Avada Options -> WooCommerce -> General) that you can try.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Do not Work
Hi,
In that case, as this is not a support platform, please send us a support ticket on the link I shared above and we’ll assist further with this.
Thank you. – Abbas
Hi My Avada page builder has disappeared when editing any pages? I have deactivated all plugins and it still wont show. Anything i can try?
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
How do you edit the link hover styles for the Mega Menu? I see options to style the hover background color and text colors for the regular sub-menus, but I don’t see an option to style link hovers for the Mega Menu. Can you please advise as to how we can do this? Thanks.
Hello @newadventureweb
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
