23242 comments found.
Hello,
I am facing two issues in Porto theme.
1.Need to change the colors of sub category in main header (Navigate to shop and then sub category linen, ANS basics) 2. Only 4 products are coming in search results of the website for example if we are typing Yoga it is showing just 4 products while 15 are added in this category.
Website: https://asthaandsidharth.com
Please provide navigations to solve these problems.
Hello, @Brandcapitals,
1. Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after removing the browser cache.
#header .main-menu .narrow li.menu-item > a {
color: #000 !important;
}
#header .main-menu .narrow li.menu-item:hover > a {
color: #ffffff !important;
}
2. That is because Yoga has only 4 products, If you check it with “Handwoven” then here is the result: https://asthaandsidharth.com/?s=handwoven&post_type=product&product_cat=0 it means there is no issue from our theme, but you have only 4 products for your Yoga, Please try to check the other products which are not showing must have Yoga word in it.
Regards, P-THEMES.
Hello! I found today a problem with product image size on archieve pages. If i upload a new image it is showing smaller in product archieve pages than old ones and this is happening with every product. In product page images show up correct size but in archieve pages not. https://ibb.co/rvvPzsH
Hello, @Jettools,
Sorry for the inconvenience but this is because of the latest WooCommerce plugin version, yeah WooCommerce released the major update, and some functionality was affected like image cropping, so we have solved this issue with the new theme update released, please check the changelog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs and update your theme and theme required plugins to the very latest version and it will solve your issue.
Regards, P-THEMES.
Is it safe to upgrade to Php8.0 for porto 6.4.0? right now, I am using php7.4
Hello, @crazy_cube,
No, please use PHP version 7.4 for now, as the latest version of the PHP might create some unexpected issues on your site, we are working on the new theme update and we will make our theme fully compaitable with the PHP version 8.0 so please be patience.
Thanks for your understanding.
Regards, P-THEMES.
Quick question: is there a way to move the search button, when enabled, to another location in the header rather than right next to the logo?
Hello, @boostedgts,
Yes, you can, you have to use the header builder in customizer or header builder in template builder and create your own mobile header and place any element at any place as per your requirements.
Please read our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/?s=header+builder
Regards, P-THEMES.
Hi there,
I have set up my product archive pages with a sidebar and I can’t get my Categories widget to have the clickable dropdown like your demo.
My sidebar widget just displays the top level categories with the number count and not the sub-categories.
How do I make it like your demo example? I have logged a ticket…
Hello, @jennabowden,
First of all, please make sure that you must have the product sub-categories on your site and you have assigned the products to those sub-categories as well.
And also please make sure that you have checked “YES” the option “Show hierarchy” in Product Categories Widget: https://postimg.cc/RqhK4LC9
Regards, P-THEMES.
Hello, yes I have done all that. It still doesn’t look like your demo. I logged a ticket 4675 (13 hrs ago). Please respond there as I have you site access.
Hello, @jennabowden,
I have just confirmed from the support department and they said that they already replied to your support ticket with a proper solution #4675, so please check your support ticket reply and reply to your support ticket accordingly. And please do not write/ask here now for the support tickets, as you will always get a reply once the support ticket will be resolved.
Regards, P-THEMES.
Hi,
Does the theme come with PSD?
Thanks
Hello, @johnr,
First of all, thanks for showing your interest in our theme 
Unfortunately no, the theme does not come with the PSD.
Regards, P-THEMES.
hi!
Is it possible to display product hidden meta data at product edit page?
Hello, @CreArtShop,
Can you please explain where you want to show the meta data of the product? and where it is hidden? If possible with some screenshots for my better understanding.
Regards, P-THEMES.
Hi! How i can change product titles in arhieve pages from h3 to div or p? I tried to find it once in a while from php directories but didnt find it. https://ibb.co/ChFQf6f
Hello, @Jettools,
You have to change/customize it in file: porto\inc\functions\woocommerce.php as per your requirements.
Regards, P-THEMES.
Found it! Thank you. I want to make p font more bolded. Whats the correct way to add font weight or size here?
p class=”woocommerce-loop-product__title”>’; the_title(); echo /p
delete
delete
delete
Hello, @Jettools,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after removing the browser cache and you can change the values in the given code as per your requirements.
ul.products li.product-col a.product-loop-title .woocommerce-loop-product__title {
font-weight: 900 !important;
font-size: 15px !important;
}
Regards, P-THEMES.
Hello, Why is The Live Product Search not working on the (shop)demo themeplates?
Thank you.
Hello, @Apo2032,
First of all, thanks for showing your interest in Porto WordPress
On which Demo you are facing the issue? And what issue? Can you please describe it as well?
Regards, P-THEMES.
Hi, Thanks for your replay. Im referring to Shop demo 4 e.g. The active (AJAX) search is not working when I’m typing the product name in the search bar.
Hello, @Apo2032,
That is because we have turned OFF the Ajax Search on that demo, you have to turn it ON from Theme Options and it will work for you.
Regards, P-THEMES.
On single product pages, how do I get the “Related Products in Single Product:” setting to show products of the same category. Mine site is choosing random products not even close to related. Thanks
Hello, @playnstocks,
Related Products is a section on some templates that pulls products from your store that share the same tags or categories as the current product.
These products cannot be specified in the admin but can be influenced by grouping similar products in the same category or by using the same tags.
Furthermore, you can read more about it in the official documentation of the WooCommerce: https://woocommerce.com/document/related-products-up-sells-and-cross-sells/
Regards, P-THEMES.
Ok, thanks for the explanation. I’ll use a filter to remove the tags from it and that should fix my issue. Thank you for pointing me in the right direction…..
You’re Most Welcome!!
HI , i want to buy porto, Does any discount Available and if my client does not like the layout DO you have any refund policy ?
Hello, @anuj01,
First of all, thanks for showing your interest in Porto WordPress
Unfortunately, we do not have any discounts and we do not have any refund policy. You can check our live demos here: https://www.portotheme.com/wordpress/porto_landing/ and show them to your client.
Regards, P-THEMES.
Okay , Does Porto WordPress includes Child theme, and if this demo https://www.portotheme.com/wordpress/porto/shop38/
work with Elementor ?
Hello, @anuj01,
Yes, Porto included the Child Theme as well, you can simply create it with just one click.
And yes Demo Shop 38 is also available with the Elementor page builder as well.
Regards, P-THEMES.
Hi. I’m interested in buying this theme for an e-commerce site I’m starting to work on. I need to know if you can delete or remove some parts of the main page (for example some banners or menus with categories etc) or do I have to use the theme layout exactly as I see it on the demo webpage for Porto.
Thanks in advance.
Hello, @marcomunozrojas,
First of all, thanks for showing your interest in Porto WordPress
You can modify/delete/add any part on the theme/demo on any page as per your requirements easily .
You can check our detailed documentation here: https://www.portotheme.com/wordpress/porto/documentation/
You can check our support videos here: https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?sub_confirmation=1
And we have a dedicated support forum as well: http://portotheme.com/support
Regards, P-THEMES.
Thanks for the information. I have 2 more questions before I finally decide and go for it.
I have Astra right now ando I really want to try Porto as a visual upgrade for my site, is possible to save my old theme configuration/visual style etc and just swap to Porto to try it on My site? Also do I need Elementor Pro to make changes or free Elementor is enough to customize Porto?
Thanks in avance!
Hello, @marcomunozrojas,
1. Unfortunately, this is not possible and I do not suggest you to try it on your previous site built with another theme, I would suggest you to try it on a fresh new WordPress to avoid any confliction and unexpected issues.
2. No need to purchase the PRO version, you can easily modify anything with the theme pre-packaged plugin as per your requirements.
Regards, P-THEMES.
Is posible to create a staging site and start there from scratch with the Porto theme and when I’m happy with the result just apply the changes of the new site to My old One?
Hello, @marcomunozrojas,
Yes, you can, please read our theme documentation here about license: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/
Regards, P-THEMES.
None of the change I do in Theme Options>Skin>Mobile Menu work. I tried everything ive been trying for weaks and nothing… its there some other option I dont know?
Hello, @AnimeSexShop,
Let me try to explain it to you, when you save any changes from theme options, it rewrite those changes to the portostyles folder files which are responsible for the site CSS to work. So sometimes because of file permission issue, sometimes server cache issue, sometimes site cache plugins issues, sometimes because of any server restriction issues, sometimes third party plugin confliction issue, that could be any reason from the above ones, the files under portostyles folder does not update with the new changes from theme options, so that is why in that case, we recommended to delete that folder of porto-styles under Cpanel >> wp-content/uploads and then click on save changes button again from the theme options, so that it will create the same new folder with same files again at the same place but with new changes from the theme options.
Hope this make sense now and claer enough.
Regards, P-THEMES.
It worked thank you
You’re Most Welcome!!
Hi Porto,
Im a movile, when I open my webpage. https://www.candleart.es/queryporto.jpgThis background button is appearing in whitte and is not readable. The same when I select other field in this column.
Please can you help? In PC device is working good.
thanks, Joaquín
Hello, @Joaquim_,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after removing the browser cache.
#side-nav-panel .accordion-menu li.menu-item.active > a {
color: #000 !important;
}
#side-nav-panel .accordion-menu li.menu-item:hover > a {
color: #000 !important;
}
Regards, P-THEMES.
Hi Porto, If I wait to next theme update this will be solved?. This topic don’t happened to me in the past.
Hello, @Joaquim_,
No need to wait for the update, but that must be the cache issue at your end nothing else, please use the above given code and it will solve your issue.
Regards, P-THEMES.
Hi Porto, From where I can Update bakery pagebuilder? apparence – install pluggins or I download from somewhere ?
thanks,
Hello, @Joaquim_,
Yes you have to go to Appearance >> Install Plugins and update the plugin from there, it will work for you.
Regards, P-THEMES.
Hello! Sir take respect
Sir, i want to hide this red mark section Ex- https://postimg.cc/9ztcBXDK from thank you page. have any idea to hide this section?? please help us sir.
Regards!
Hello, @kashfulecommerce,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.woocommerce-thankyou .woocommerce-order-details {
display: none !important;
}
Regards, P-THEMES.
Hello! Sir, thank you so much for supporting us!
1. Sir how to reduce header height ex – https://postimg.cc/FfCrNLw1 i marked it with red color.
2. In my running website now when we click the Quick View it’s coming with blur ex- https://postimg.cc/MfQVyx1b But we want to show everywhere loading page like this ex- https://postimg.cc/mhBPjYBW i marked it with white color! please try to understand with my example picture.
We’re waiting for your reply. Advance thank you so much!
Regards!
Hello, @kashfulecommerce,
1. Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
#header .header-main {
padding-top: 5px !important;
padding-bottom: 5px !important;
}
You can change the values in the given code as per your requirements.
2. Unfortunately, this is not possible with our theme options as there is no such option in our theme for it, so this requires Customization.
Regards, P-THEMES.
well! we understand and thank you so so much for support us!
Regards!
You’re Most Welcome!!
If I use this theme on WordPress multisite can each subsite use different Porto options (colors, fonts, etc.)?
Hello, @nalcounseling,
Yes exactly, you can have different options for every single subsite on multisite.
Regards, P-THEMES.
Hi Porto,
You have something like this ?
Left picture: before add to cart Right picture: When added to cart. (view cart is showed).
https://www.candleart.es/7979.JPGthanks a lot, Joaquín
Hello, @Joaquim_,
Unfortunately no, we have 3 different styles of the Add to Cart, and you can check and set it from Porto >> Theme Options >> WooCommerce >> Product Archives as per your requirements: https://postimg.cc/zbKVJBVZ
Regards, P-THEMES.
Hello Porto,
Because I have a shop with woocommerce I contacted to they and suggest me to contact to support of my Template (Porto) to ask for some code CSS to do this.
Can you please help me to provide this code ?
“Since this is a functionality that comes from the theme I’d suggest that you reach out to your theme developer and they should be able to assist you with the change using some CSS.
You seem to be using the Porto theme and can find assistance here:
https://www.portotheme.com/support/"thanks, Joaquín
Hello, @Joaquim_,
Unfortunately, this is not possible with the Custom CSS, as you can simply show and hide the button with the Custom CSS, but the button must have to be in the code and the functionality as well, so this requires extra Customization as this is not our theme default functionality.
Regards, P-THEMES.
On Single Product Page, The Thumbnail Images Under The Main Product Images Are Not Clickable Or Not Able To Change – The Thumbnail Under The Main Product Image..
i have created support ticket too, still no reply
Hello, @Mood_tek,
Can you please let me know your ticket number so that I’ll check with the support department about your ticket, and will ask them to check it for you asap.
Regards, P-THEMES.
Hi, after update to 6.4.0 i recieve this PHP error: PHP Warning: A non-numeric value encountered in /wp-content/themes/porto/woocommerce/loop/sale-flash.php on line 31, how can i fix it? Thanks!
Hello, @eok,
There is no such error with our latest theme update, the issue is on your site only, so can you please contact us via our support system with your site WP Admin URL and Credentials and also with your site Cpanel Login details so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
Thanks! I supposed that was plugin conflict..
I see, Thanks for the clearification.
