13756 comments found.
ISSUE after Update.
See this EXAMPLE: https://www.heiraten-mit-stil.eu/verzeichnis/wahrend-der-hochzeit/fotografen/richard-trojan/Sroll down to the slider and look for the images. Click an image! It opens in a lightbox. Good
AFTER UPDATE to the latest version of Enfold the image opens in TWO lightboxes. (One lays above the other)
Please give a solution for that
Meanwhile we were forced to update to the latest Enfold version since there were really big issues with WP6 and our older Enfold version. That means you see the issue live now.
And we already disabled the modal window capabilities in the Enfold settings – but still the images open in two lightboxes.
Additionly we want to say that we need the Enfold lightbox cause sometime we need to open videos or external sources in modal windows – disabling the Enfold Modal Window is not an option.
The solution must be: Open NGG images in the NGG lightbox and open others with the Enfold lightbox
I could disable the modal script in NGG but then i loose the thickbox effect withe the nice white borders.
Hello.
Does your theme meet level AA conformance criteria of the wcag-2.1 guidelines?
Thanks
Dear developer In this template,avia_dynamic folder fills strangely and leads to the filling of my site. All plugins are inactive and the database has been updated, but this issue is still ongoing and I would appreciate it if this issue is investigated. Thank you
Hi,
Thanks for contacting us!
Please refer to this post – https://kriesi.at/documentation/enfold/optimization/#troubleshoot 
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support
Regards, Yigit
Hi, after the new wp update the whole site got broken. Some visual elements are not working, and the news page is blind not showing any posts, some pages are gone. Is possible to fix it? Thanks a lot!
Hi,
Thanks for contacting us!
Please make sure that you are using the latest version of Enfold which is currently 5.1.1 – https://kriesi.at/documentation/enfold/theme-update/.
Currently there is no known compatibility issue with Enfold on WordPress 6.0.1.
If updating the theme does not help, please start a thread on our support forum – https://kriesi.at/support so we can look into it
Regards, Yigit
It has been more than 10 days now, I have asked for refund because of purchasing your theme mistakenly. I haven’t downloaded yet. And there is no response from your team. Why? Is that your customer support?
Hi,
Thanks for contacting us!
As I mentioned in your previous comment, we have informed Kriesi about your request. He is the only person who is able to see and manage refund requests.
Though, I do not see “purchased” badge on your profile. Has it already been processed?
Regards, Yigit
hi yigit, is there a way to make the omgf plugin work with the theme to host google fonts locally without any hassle? thanks and all my best thomas
Hi Thomas,
Thanks for contacting us!
Unfortunately I do not have any experience with the plugin so I cannot guarantee however you can refer to this post – https://kriesi.at/documentation/enfold/typography/#how-to-upload-custom-fonts and upload Google fonts to your server and host them locally
Let us know if you have any other questions and enjoy the rest of your day!
Regards, Yigit
thanks i downloaded the open sans from google and put the folder with the .ttf in a zip. imported this zipfile under Enfold > Import/Export > Custom Font Manager and replaced the heading and body font in the theme settings. works like a charm no external googlestuff is loaded now!
it is a beautiful theme, it has many features and it is a detailed theme
Merhabalar!
Thanks for your nice review
Regards, Yigit
May i have an answer to this simple question before the weekend?
https://kriesi.at/support/topic/custom-field-on-blogpost/Hi,
Thanks for contacting us!
Sure! I have just replied to your thread
Regards, Yigit
Hello, i’m need an “Easy Slider” on fullwide like this https://kriesi.at/themes/enfold-2017/elements/easy-slider/ but I can’t do this from user interface, and your documentation don’t speak about this. You can to help please? Thanks
Hi,
Thanks for contacting us!
Please use Fullwidth Easy Slider element instead. The only difference between the sliders is Easy Slider can be placed inside Column elements while Fullwidth Easy Slider is a full width element
I hope that helps!
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support
Regards, Yigit
Thank you for your answer, but is it possible to have access to the tutorials on youtube? For me, access is private. Thank you again
Hi,
Please check out this video – https://www.youtube.com/watch?v=Dbgy4dPf7R4. You can find timestamps in video description
Regards, Yigit
Thanks! 1. How to edit the Blog page, I have articles that must be part of different pages such as Jobs, Services and Articles that I don’t want them all in the blog. In the other pages I was able to select the categories in the blog but I can’t, how can I do it? 2. One more thing, how to add a button in the contact form to allow the user to attach a pdf file? Thank you
Hi, pre-sale question: i used your theme in the past, and now i want to create another website, but i need a templating system, but not the static way to create pre-combined blocks saving models in ALB, but a real dynamic one like elementor does: i create a template, and when i update it, then all items using the template get updated automatically, something like: “build a contact form + custom CTA + text disclaimer and privacy field” and if in the future i update the privacy terms or the disclaimer or i add a field in the form, ALL the instances i have created in the website with this dynamic template get the same update. i know i could (it’s a limit, but can be done) use custom widget areas to create dynamic content templates and recall it with the ALB “custom widget area” object, but AFAIK enfold does NOT still provide a simple way to use ALB inside the widget area (if i remember i need to use debug, copy part of the source code and things like these), or something has changed and now the way to add ALB content to widget areas is simpler?
Hi Stefano,
Thanks for contacting us!
You can create a new “contact” page and add your Contact Form + Custom CTA + text disclaimer and privacy policy on that page. Then you can add Page Content element under Content Elements tab of ALB to pages where you would like to display your contact section and choose to use that “contact” page. Whenever you need to update something on your contact section, you can simply edit “contact” page and the changes will be reflected on all pages that uses “contact” page content element
Regards, Yigit
Hello, I have moved some posts and pages in a multisite setup that uses enfold theme on the main site to some different subsites that use other themes. A few years ago you guys said you would be releasing a stand-alone plugin version of the advanced layout editor soon. I really need it now to fix the subsites by installing the ALE into them would solve my problem, Did you ever release the editor and if so where can I get it? thank you.
Hi,
Thanks for contacting us!
Unfortunately, we have not released ALB as a standalone plugin. You could implement ALB to the other theme but we do not have any instructions for that either I am afraid.
Regards, Yigit
I have purchased this theme by mistake, can I get my refund I have not downloaded the wordpress file yet. I have tried to reach you but it seems I need login details for item support. So I am leaving comment here.
Hi,
Thanks for contacting us!
Yes, you can request a refund from Envato. Please see – https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Regards, Yigit
We have sent your refund request to Kriesi for review. They will be able to approve or deny the request and may get in contact with you if they need to discuss any of the details. Any action taken by Kriesi will be emailed to you.
I have received this email by Envato. You have received the refund request from Envato, but have not refunded yet.
Hi,
We have forwarded your message to Kriesi
Regards, Yigit
You’re not kriesi? Yet it shows you’re of author team
How can I contact support? I went to the support page and logged in but all I see are support questions others have posted but see no way to submit a ticket of my own.
Hi,
Thanks for contacting us!
After logging in, please go to Enfold sub forum to start new threads – https://kriesi.at/support/forum/enfold#new-post
Regards, Yigit
Hi, does it work with Rank Math schema?
or other schema plugin?
Hi,
Thanks for contacting us!
Yes, SEO support for RankMath Analysis tool was added in Enfold 5.1
I hope that helps. Let us know if you have any other questions and enjoy the rest of your day!
Regards, Yigit
Ok to analysis, but schema? As I’m using schema with RankMath Pro, and Schema validator doesn’t see any data. I deactivated automatic schema from SEO theme options
Hi,
I am afraid there is no schema plugin we can guarantee but could you please try checking these plugins – https://wordpress.org/plugins/schema/ or https://wordpress.org/plugins/wp-structuring-markup/?
Regards, Yigit
IMPORTANT!: in Color Section when background image is set to Fixed, Centered and Streach to fit on desktop and phone it’s OK but on tabled the image is not resized correctly and looks grainy! Version 5.1 also does not fix this bug!
and version 5.1.1 also does not fix this bug!
Is it possible that no one has noticed this problem? And that it was not corrected!
Hi,
Thanks for contacting us and sorry for the late reply!
I unfortunately do not have an actual tablet to test it but I created a test page and asked my teammates to check it. We will be looking into it. In the meantime, could you please share your example page as well so we can inspect it too?
Regards, Yigit
The site is under construction … how can I share a private access and link?
Ok this is a question for all users as well as the kriesi team, how is something like this achievable with this theme as I think it is amazing https://www.illuminatedescapes.com/. I have tried the YouTube video which has buttons and other stuff on it and vimeo full screen didn’t work cleanly. It also defaulted to a static screen on mobile which this link does not. Looking for advice on how to make this work as I have some drone video that I would like to use on the home page. Enfold is the best theme out there so I would love to be able to do something like this with it.
trying to post a question on kriesi site but my pw and login is not working after a reset.
Hi,
Thanks for contacting us!
Have you tried using a Color Section element with a custom background video? I think that would be the easiest way of replicating something similar in Enfold.
Regarding your account, could you please start a pre-sale thread here – https://kriesi.at/contact#pre-sale-question so we can reset your forum account?
Regards, Yigit
Where do I change the logo icon on the coming soon page?
Hi,
Thanks for contacting us!
You can edit your page and then edit the Image element right above Special Heading element with “COMING SOON TO A PLACE NEAR YOU!” text to change the logo icon – https://imgur.com/a/stt5gIW
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support
Regards, Yigit
In the Enfold Modern Demo, under the Pages navigation dropdown, there is a page called Services, at the top of page there are icons that have sliding text and images under it, where can I find the code for that type of functionality without loading up a bunch of demo content? Thank you in advance for a prompt reply.
Hi,
Thanks for contacting us!
That element is called Tab Section and you can find it under Layout Elements tab of Advanced Layout Builder – https://imgur.com/a/HtgCBec
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support
Regards, Yigit
hmmm….. where is the Advance Layout Builder? Is that in Theme Options? Sometimes your customers like myself do not have time to search in a support forum for information that is really difficult to find, some times we are under strict deadline a simple and informative answer would be much more beneficial. Where exactly do I find this Advance Layout Builder??
By the way, I own 4 licenses to this theme, I’m about to purchase a 5th so please just point me in the right direction instead a goose chase. I own the agency, I’m not a developer so an informative answer would be great.
Ok, so after much digging, the Advance Layout Builder is at the top of each page, on the backend, just under the title. That would have been much easier to just tell me that! Now, it would be great if you could send me the HTML for the example that you have in the demo content so I can replicated and then customize. Can you do that?
Hi,
Customizing the content with HTML code would be very time wasting. You could simply enable Advanced Layout Builder (ALB) debugging mode and edit the element directly on your page instead.
If you are using a child theme, you can simply paste this code in functions.php file of your child theme to enable ALB debugging mode in Appearance > Theme Editor
//set builder mode to debug
add_action('avia_builder_mode', "builder_set_debug");
function builder_set_debug()
{
return "debug";
}if( isset( $avia_config['use_child_theme_functions_only'] ) )
{
return;
}After adding the code a new field will show up below ALB – https://imgur.com/a/00KGrQ8 where you can paste this shortcode of Tab Section element and update your page. After that you can edit the element and customize it.
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support
Regards, Yigit
Thank you.
Hi,
Thanks for contacting us!
Could you please navigate to the page you would like to share using this link – https://kriesi.at/themes/enfold-overview/ and then share it once again?
Regards, Yigit
Hello together, Video Background doesn’t work in responsive Design. any Idea? because I want to show the Video in Mobile Version as well. It show only part of Video.
Hi.
Thanks for contacting us!
Could you please start a thread on our support forum – https://kriesi.at/support and attach temporary admin logins in private content field so we can look into it?
Regards, Yigit
