419 comments found.
It says that I am using the license on another site, but I am not using it, because they canceled the hosting where I had it, what can I do to register the template in my new project?
Hi there,
Thanks for writing in! You should know that you can always deregister your purchase code through our help center and if you still need assistance with this you are more than welcome to send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Is there a pre-made login/register page?
Hi there,
Unfortunately, there is no option for that. We do believe that the theme is well documented, and you can find our theme documentation here.
Do let us know if you have any theme-related questions.
Support
Mikado Portfolio part of
Qode Interactive
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Is there any way to make the full height slider a specified maximum height? https://wilmer.qodeinteractive.com/elementor/investors/
Hello,
There isn’t an option within the “Portfolio Full Height Slider Settings” to set height unfortunately. It will be fullscreen by default.
For a more detailed overview of theme’s options please check the documentation in this link and if you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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In that case, the issue is the homepage needs huge images which means then on the portfolio itself it has this huge long image. How can we use a long image just for the homepage that doesnt show on the portfolio page?
Hi,
You can upload images which will be shown on portfolio single posts in “Mikado Portfolio Images (multiple upload)” or “Mikado Portfolio Images/Videos (single upload)” sections (please see screenshot).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, when we go on the main portfolio page, www.example.com/portfolio the page title says “Wilmer Portfolio”. How can we change this? It is not like a standard page. Thank you
Also I opened a ticket for it, please respond asap.
Hello,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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How do I change the color of the arrow on the slider when the arrows are on the left and right. The left arrow, you can see the actual arrow, just the square. https://svr.fb8.myftpupload.com/construction-and-development/
Hello,
Please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello! What is the latest version number for the Wilmer theme? Thanks!
Hello,
Thank you for reaching us!
Please check changelog in this link and do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Ho una domanda, ma il loader/spinner iniziale che si vede nella presentazione del template. Sul template stesso non c’è? Non si puo impostare?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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import demo always stuck. all system requirements have been adjusted. How I can fix this problem ?
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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I’am already import demo content. what’s next ? how to use it in my web ?
Hi there,
Please since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, Is it possible to have a breadcrumb for each page ?
Thanks in advance
Hello,
Breadcrumbs can be enabled in title area. Please navigate to Wilmer Options > Title and set “Title Area Type” to “Standard With Breadcrumbs” (please see screenshot).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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cannot change the a hover css color on the footer widget navigation, it hovers on orange i need to change this, i have looked high and low for the css but to no avail. i have used the link colour chamge setting in the wilmer settings/fonts/links but this literally does nothing. http://vulcanellis-co-uk.stackstaging.com/
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Mikado Portfolio part of
Qode Interactive
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Hi. I just bought this theme and did a demo import, however it didn’t download the Sliders on any of the pages. I noticed it was stuck on 98% downloaded for hours and I then refreshed the page.
Never mind. I answered my own question. You included them in the downloaded Theme Folder so we could import straight into Rev Slider.
Hi there,
We are glad you managed to solve the issue.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello. Is there a way to load Google Fonts locally? I installed OMGF plugin, and in the page source code fonts.googleapis.com link is gone, but if I inspect and see the sources tab, I still see fonts.googleapis.com loading fonts. I have read the article that you suggest loading fonts locally but it does not explain to disable Google fonts.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Need to add buttons to the menu instead of the search and side area. I can do it via Widgets for the Sticky Menu but not for the main menu. PLEASE HELP.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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the outlined text doesn’t work on mobile
honestly the more i use this theme the clunkier it is, the intro anim doesnt work in preview mode either, all the buttons share the same css so one colour combo for all buttons, in fat the amount of custom css i have had to add i might as well have started from scratch, very dissapointed.
Hi there, Thank you for reaching us and we are sorry to hear this.
Please, since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Widget Problem: “The “text” block was affected by errors and may not function properly. Check the developer tools for more details.” (Red Alert) and like that I got one for each widget
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Checking on ticket # 190449
Hello,
Please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, for preloader selected wilmer spinner but it doesn’t change the text. Showing WILMER only.
Hello,
This can be changed in Wilmer Options > General. First set “Enable Preloading Animation” to “Yes”, then set “Loader Style” to “Wilmer Spinner” and after that the field for preloader text should show (please see screenshot).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, thank you for the great theme ! where can we change the main color of the theme ? ( the orange )?
Also where can we edit the logo height ??
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Mikado Portfolio part of
Qode Interactive
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can you please let me know how to increase logo width and height?
Hi there,
Please take a look at the following article. If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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this article is not helpful , I can’t have these option on my dasbaord, I submitted ticket yesterday but stil no response , i submitted ticket from “hassansohi4@gmail.com”
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
Support
Mikado Portfolio part of
Qode Interactive
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I replied and stilll no response from support, why you are taking too long to respond , its wasting my time, I have to show website to client by monday
Hi there,
Please note that our usual response time is 24hours during workdays (Monday-Friday), so we can see that our agent answered now, so please continue the conversation at Help Center.
Support
Mikado Portfolio part of
Qode Interactive
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thanks
Hi there,
You’re welcome.
Support
Mikado Portfolio part of
Qode Interactive
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Hi team, I tried to sign up an account in your support system but it looks like I didn’t receive any email to activate my account ( I checked spam and promotion box). I would like to ask about how to change the color of button in the slider. I changed primary color and second primary color but it didn’t change color on the arrow button on the slider. https://imgur.com/wp9sT6A
Hi there,
We have verified your account manually, so you should be able to submit a request now. To submit a ticket please follow instructions from this article.
Support
Mikado Portfolio part of
Qode Interactive
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