23242 comments found.
Hello i have a problem when I want to search a category with elemenor (porto product categories) I get this error message “the results could not be loaded”.
Hello, @banprestofrance,
I have just tested it at my end with the very latest version of the theme and plugin on my test site and it is working perfectly fine for me, please see these screenshots: https://postimg.cc/PN2kJj1f https://postimg.cc/qtSz9KMY
Please make sure that you are using the very latest version of the theme and plugins and try to check back after clearing the cache, Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out accordingly.
Regards, P-THEMES.
Hi team porto right now I have installed ‘Shop Demo 2’ and would like to add Popular Departments, Most Popular, This Week’s Specials and Special Offers sections from ‘Shop Demo 35’ is it possible? If Yes then please guide.
Hello, @CodeHeroesLLC,
You have to use Porto Studio and Import the Demo page on your site and keep the section you want and remove the else: https://postimg.cc/5Hrq1WKH
Regards, P-THEMES.
scroll to top button only showing in desktop, not show in mobile and ipad gemstones.co
Hello, @shinestones,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after removing the browser cache.
@media (max-width: 767px){
html #topcontrol {
display: inline-block !important;
}
}
Regards, P-THEMES.
product label not showing sale badge in not showing percentage its only showing text
Hello, @xilir,
We are sorry for the inconvenience and sorry for the late reply, I was in a collaboration with our development department on this issue and I confirmed that this is the theme issue and we will soon fix it with the upcoming update of the theme, so please be patience and stay tuned.
Regards, P-THEMES.
Hi, it seems that there is a small bug in the newest version 6.4.1. On products archive page only text “SALE” is displayed as a badge and active theme setting “Show Saved Sale Price Percentage” is ignored. Within product detail page everything is fine.
Hello, @solidigra,
We are sorry for the inconviniance, and sorry for the late reply, I was in a collaboration with our development department on this issue and I confirmed that this is the theme issue and we will soon fix it with the upcoming update of the theme, so please be patience and stay tuned.
Regards, P-THEMES.
Hi, it seems the issue is back again. Please, could you be so nice and fix that? Thank you very much for all users.
Hello, @solidigra,
Please update your theme to the very latest version and the Porto Functionality plugin as well and then try to apply the patches under Porto >> Patcher and it will solve your issue.
Regards, P-THEMES.
The Porto patches server could not be reached. 
The Porto patches server could not be reached.
Hello, @solidigra,
Please go to Porto >> Dashboard and deactivate the theme from there and then again activate the theme with same purchase code and then try to use the Patcher.
Regards, P-THEMES.
Thanks. It works.
You’re Most Welcome!!
Hi. I have trouble with the searchbar in the header, I use the Porto search with Elementor to create the header but the searchbar gets hidden when I scroll the page, Is there any way to mak it visible when i Scroll down the page on sticky header?
Hello, @bigal99,
Can you please let me know which Header Type are you using on your site? Default Header, Header Builder in Customizer, OR Header builder with Template Builder? And please share your live site URL with me here as well, so that I’ll check and help you out, OR else you can contact us via our support system as well with your site WP Admin Login details so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
hello, I am using shop 35 on my wesbite jesypet.ro but I have an error with the mobile menu. On miobile, the menu is not showing. I want it to come from the left side as in the demo but I can’t make it work. Thanks
Hello, @ClauGFX,
Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with Porto WordPress , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.
And if the issue will still persists then please remain all the third-party plugins deactivated on your site and contact us via our support system with your site WP Admin Login details and also please provide us the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that we will check and assist you accordingly.
Note: Please take the complete backup of your site first.
Regards, P-THEMES.
hello the issue is encountered when I set up the mobile menu setting to side navigation in mobile menu toggle area. If I put it on default, the menu works but is looking weird and by the way, it displays both, main menu and secondary menu and I do not have an option to remove the secondary menu. Thanks
Hello, @ClauGFX,
I have just tested it on my test site with the side navigation and it is working perfectly fine, you can check it too here: http://blackpearlspro.com/porto_support/ so it means the issue is only on your site and as I explained above, you have to follow it, and regarding the secondary menu, please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
@media(max-width: 767px){
ul#menu-meniu-2 {
display: none !important;
}
}
Regards, P-THEMES.
hello, thank you for your fast response. Please help me with another issue. I would like to translate the Speciial Offer Strings : “Offer end in etc..” but i don’t know where to find it. thanks
Hello, @ClauGFX,
Please use the Loco translate plugin on your site. After installing the plugin please Navigate to Loco >> Themes >> Porto >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Woocommerce >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Porto -functionality >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
https://wordpress.org/plugins/loco-translate/
Note:
1. Custom (recommended) 2. This is Loco’s protected folder under “wp-content/languages/loco/” which is safe from automatic updates and provides priority over the above locations.
https://localise.biz/wordpress/plugin/manual/msginit?utm_medium=plugin&utm_campaign=wp&utm_source=admin&utm_content=plugin-msginit#order
If this folder doesn’t exist you may need to create it and ensure it has the correct permissions.
https://localise.biz/wordpress/plugin/manual/filesystem
If the issue still exists then please share your site WP admin login details through our support system so our experts will check and solve the issue for you.
Regards, P-THEMES.
One more question please. Can I disable the count down for the limited time offers? I uses huge amount of data and slows the website down.
Hello, @ClauGFX,
Which count down are you talking about? Can you please share the screenshot and the URL.
Regards, P-THEMES.
I cannot attach a screenshot, but you can find it lower on the page on some products there is a countdown on a orange background and it says “Offer Ends in: 8 days..etc”
Hello, @ClauGFX,
I see, so there are 2 possible ways:
1. You have to edit every single product and remove the sale time.
2. You can use the Custom CSS to remove it from your site from all the products. You have to paste the code in Porto >> Theme Options >> Skin >> Custom CSS.
.products .sale-product-daily-deal {
display: none !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/04/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
AWS BITNAMI WordPress instance. Constantly getting this error message when clicking on theme options.
Sorry, you are not allowed to access this page. This message was triggered by WordPress Core.
Call stack:
wp_die() wp-admin/includes/menu.php:364
Hello, @neel_neelu20,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
This is not our Theme but some restrictions issue from your server end, please contact your hosting provider and ask to do the following listed below, and then check back after removing the server, site, and browser cache, I am sure it will solve your issue.
It turns out the issue is that trying to save changes in the Porto Theme Settings is triggering ModSec rule 300015 for some reason, which is an SQL injection protection rule, so you have to disable this rule server-wide until you are in the development process, as the ModSec rule that was getting triggered is one of the standard WHM/cPanel rules as of one of the newer versions, so more and more servers are going to have this rule enabled by default.
OR
That might be the permission issue from your server end and DB end, so in that case you have to contact the hosting provider as well and ask to check and solve the permission issue.
Regards, P-THEMES.
Yes, I am hosting the server on AWS with prebuilt aws bitnami stack. I checked mod security is not enabled. I checked the file permission and they have 644 and also tried 755 but it still does not work.
Hello, @neel_neelu20,
Ok then please contact us via our support system with the theme purchased code and account with your site WP Admin and Cpanel Login details so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
Please, need to restart my Purchase Code, for ITEM ID: 9207399
I got an error: Sorry, it could not connect to the Porto API server. Please try again later.
Hello, @webestudiokmx,
I have reset your purchase code, now you can use the same purchase code for the activation of your theme.
Regards, P-THEMES.
Thanks!
You’re Most Welcome!!
Hi can you please inform me how can i download porto theme version 6.2.7?
Hello, @agorakis,
You can go to Porto >> Version Control and from there you can change the version of your theme as per your requirements: https://postimg.cc/zyxjwc52
Regards, P-THEMES.
Could you please inform me what is happening “behind the scene” if i click to rollback to previous version. It going to replace only the folder of theme in my server ( public_html >wp-content>themes ) ? Is it possible to download somewhere the previous edition of Theme and to upload it manually via ftp? Thanks in advance!
Hello, @agorakis,
Unfortunately this is not possible as you can only download the very latest version of the theme from Envato, but fortunately I have that version in my computer, so you can contact us via our support system and request for the particular theme version and I’ll share it with you.
Regards, P-THEMES.
i need suport, but i lost password of Porto Suport and i dont receve email to reset password.
Hello, @neliojesus,
Can you please share the theme purchase code PDF file with us via our email newsmartwave@gmail.com so that our experts will check/verify and help you our in creating the support account for you.
Regards, P-THEMES.
Hello, I notice that the changes in the settings (like changing the colors) takes time to reflect in the website front page!
is there any settings can i change to fix this issue?
Hello, @motahar,
Let me try to explain it to you, when you save any changes from theme options, it rewrite those changes to the portostyles folder files which are responsible for the site CSS to work. So sometimes because of file permission issue, sometimes server cache issue, sometimes site cache plugins issues, sometimes because of any server restriction issues, sometimes third party plugin confliction issue, that could be any reason from the above ones, the files under portostyles folder does not update with the new changes from theme options, so that is why in that case, we recommended to delete that folder of porto-styles and then click on save changes button again from the theme options, so that it will create the same new folder with same files again at the same place but with new changes from the theme options.
Hope this make sense now and claer enough.
Regards, P-THEMES.
Hello, Can you tell me the path of the folder to delete it?
Hello, @motahar,
You will finds that folder under wp-content/uploads.
Regards, P-THEMES.
Hello! When I try any of the 3 different styles of the Add to Cart, from these options :Porto >> Theme Options >> WooCommerce >> Product Archives : https://postimg.cc/zbKVJBVZ
Nothing seems to work, same thing remains. How do I overwrite this?
Thanks!
Hello, @vgolonoy,
Please make sure that you have turned OFF “Redirect to the cart page after successful addition” from WooCommerce >> Settings >> Products >> General as shown in this screenshot: https://postimg.cc/WFXgjRyM
Regards, P-THEMES.
Hello,
Why would this error suddenly be coming up after having it installed for over a year?
Update failed: Purchase Code is not valid or could not connect to the API server! Please try again later.
And the purchase code shows valid when look at the activation.
The website has disabled the wp bakery plugin which makes the site unreadable. We’re not able to update plugin, theme or anything.
Ryan
Hello, @krause54,
Can you please contact us via our support system with the site WP Admin Login details on which you are facing this issue and with the particular purchase code with which you are facing this issue, so that our experts will check it for you on the site and help you out.
Regards, P-THEMES.
Ok, submitted.
Sound’s Good!!
Now please be patience, once the support ticket will be resolved, you will get the reply to your support ticket accordingly.
Hello! sir take respect.
1. Sir, i’m using header builder – “shop42” Now i want to hide search and vertical element on mobile & tab version ex- https://postimg.cc/JyjkxHb1 please show the screen shoot i marked it red mark.
2. I want to hide footer from Categories, tag pages. how to hide footer from categories and tag pages?
Regards!
Hello, @kashfulecommerce,
1. Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after removing the browser cache.
@media (max-width: 767px){
#header .searchform-popup {
display: none !important;
}
}
2. You have to go to Products >> Categories and edit the particular Category and then choose the option to hide the footer from there: https://postimg.cc/qh8F3nMk
And for the tags pages, please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after removing the browser cache.
.tax-product_tag .footer-wrapper {
display: none !important;
}
Regards, P-THEMES.
Hi there, do you have any idea why my mobile menu is not working. I like it how the menu appears when the side slides down. That works great on other sites with a porto theme, but now nothing happens with this one. http://bokhorstvanelst.poetsmiddel.nl
Thanks,
Hello, @joostkleiman,
Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with our theme, clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.
And if the issue will still persists then please remain all the third-party plugins deactivated on your site and contact us via our support system with your site WP Admin Login details and provide us the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that our experts will check and assist you accordingly.
Regards, P-THEMES.
Hi Author,
I’ve purchased this theme but never used it since 1 year, recently I’ve activated in one aws ec2 instance and by mistakenly instance got deleted.
Now, I am not able to activate the same elsewhere and it is throwing a message to reset the purchase code from author.
site url: bengalbazaar.in
I request you to please reset the purchase code for the item ID:9207399
Thanks & Regrads .
Hello, @vk1729,
I have reset your purchase code, now you can use the same purchase code for the activation of your theme.
Regards, P-THEMES.
My Menus has stopped working since last update. I’ve disabled the lazy loading options but they still doesn’t load (only the top menu loads, sub menus are there but shows nothing like trying to load). Any idea who to fix it ? how to figure out what is wrong ?
Hello, @kdani,
Please go to Porto >> Speed Optimization Wizard >> Performance and turn OFF the Menu Lazy Load from there, Save changes and check back to your site after removing the browser cache.
Hope this will solve your issue and if not then please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
thanks, it solved the problem. I think it’s related to proto functionality plugin that failed to update. is there anywhere I can see a log why this update failed ? (nothing in php error log)
Hello, @kdani,
Please make sure that you have updated the theme to the very latest version, and then please go to Porto >> Dashboard and deactivate the theme from there and then again activate the theme with same purchase code, after that go to Appearance >> Install Plugins and try to update the plugin one by one from there.
Regards, P-THEMES.
How do I remove header top
Hello, @quangvinhcg63,
You can change/modify/remove it from Porto >> Theme Options >> General >> HTML Blocks as per your requirements.
Regards, P-THEMES.
yes! thank you so much!
I wanted to fix some categories on the homepage but it was broken
Hello, @quangvinhcg63,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi, quick question – how to disable the featured image of a page from appearing in the front end? There seem to be no Page or Theme level settings for this. Pls advise.
Hello, @ayiliath,
You can hide it from the frontend easily using the Custom CSS, please share the page URL so that I’ll check and help you out with the Custom CSS.
Regards, P-THEMES.
Thanks for the quick reply & support! https://rb.gy/qfnqne
Hello, @ayiliath,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after removing the browser cache.
.page-image.single {
display: none !important;
}
Regards, P-THEMES.
yes! thank you so much!
You’re Most Welcome!!
