234 comments found.
Hi, I need to remove the “Support time ended…” message from my theme. How to remove it? Thanks!
Hi, dear customer. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will help you asap.
I did invite the support, got a text and email saying that Foxic theme is now working but the theme is not still working.technologypearl.com
Hi, I did invite the support, got a text and email saying that Foxic theme is now working but the theme is not still working. I tried it again and again several times it’s the same thing the products are not showing.
Hi, dear customer.
You need to upload a video from desktop on any hosting and share link with us in the ticket or send the video by email to bigstepscenter@gmail.com
Hi, I have sent the video you asked on the email * **bigstepscenter@gmail.com
Hello, is anyone going to reply to my email or messages that I sent on 15th?
Is this Foxic theme working or not? And how long will it take to reply to my emails or fix the problem it has been like 3 weeks already. I sent the video 5 days ago but nothing is happening no reply or anything. What is going on? This is really outrageous now.
Hi, dear customer. You need to set the default product template for products. Not quick view https://monosnap.com/file/dNhz4WBYFrGG4AxXEYRC3n5R7AmkCX
Hi, can I customize the t-shirt themes color? Or is the only option pink?
Hi, theme has settings Colors. You can modify it.
Purchased the theme with support. I can’t use it. It’s asking for verification—Shopify support agents will not help. Its a 3rd party theme.
The task is sent to the developer to install a t-shirt skin.
is there any plans to add ( the add section to every page ? )
Hi, unfortunately, we decided that Foxic shopify theme will be a stable vintage shopify 1.0 theme.
how to remove Theme Is Not Verified!! ticket NO 214473
Hi, dear customer. You need to paste the theme purchase code in Theme Settings / Theme Verification https://prnt.sc/wls9ih
this theme supported for Saudi & Emirates currency SAR, AED? if not could you add them?
Hi, sure. Theme supports currencies.
Did this store item crash? I was debating purchasing but now I can’t preview. Is there another website I can preview this shopify theme?
Hi, dear customer! You can check it now.
Hello, i wanted to ask if there is a possibility to put an option as a dropdown menu on certain product page, and to put another swatches option on some others. If there is a possibility, can you explain to me how i could set that one option is shown on certain pages and another on others. Is there any possibility for that? Thanks in advance, have i nice day. If u can answer as soon as possible, it will be fine. Thanks a lot. I send u a ticket last week.
Hi, dear customer. Unfortunately, individual per product option of selecting dropdown or button swatches is absent in the theme. We can extend your theme, but such type of customisation is out of the free theme support.
Hi, dear customer. Unfortunately, individual per product option of selecting dropdown or button swatches is absent in the theme. We can extend your theme, but such type of customisation is out of the free theme support.
hello i have sent you two support ticket with no reply from your side. can you please check your ticketing support website
thank alot
Hi, dear customer. Send please ticket numbers. We will check it.
Hello, i wanted to ask if there is a possibility to put an option as a dropdown menu on certain product page, and to put another swatches option on some others. If there is a possibility, can you explain to me how i could set that one option is shown on certain pages and another on others. Is there any possibility for that? Thanks in advance, have i nice day. If u can answer as soon as possible, it will be fine. Thanks a lot.
Hi, dear customer. Unfortunately, individual per product option of selecting dropdown or button swatches is absent in the theme. We can extend your theme, but such type of customisation is out of the free theme support.
Dear customer! NEW TICKET SYSTEM LINK temporary is http://big-skins.com/help/
hello, some of your demo-sites for specific theme variations are down. could you check?
also a question regarding the images/backgrounds used in the demos… the tshirt demo looks very nice, the backgrounds are beautiful. do you provide the source images for the background images so that we can remove the default items/tshirts shown in the demo?
Hi, dear customer. Thank you, we checked the links and sees they are working well. Send please a link that does not work. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will answer you.
thanks! all demos are working now.
regarding the images/backgrounds used in the demos… the tshirt demo looks very nice, the backgrounds are beautiful. do you provide the source images for the background images so that we can remove the default items/tshirts shown in the demo?
or how do we adapt the background images of the default demos?
Hi, dear support. We can help and advice how to upload images the same as on the demo only in the private ticket system.
The software version in description says 2.0 Is it compatible with that?
Hi, dear customer. Yes, theme is stable and works in the latest Shopify 2.0 platform, but it does not have some latest options as sections everywhere.
is your theme algorithm aligned? AAP®Technology
Hi, dear customer. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will answer you.
Do you have a version for portuguese brazil?
Hi, dear customer. Yes of course.
Hi, You will update this theme to support 2.0 Shopify ?
Hi, dear customer. The theme is stable and works in the latest Shopify 2.0 platform, but it does not have some latest options as sections everywhere.
Hi, I just bought Foxic theme but I cant download it on my Shopify store theme, is there a problem with it cause when I try to upload it on my theme store its showing this zip does not contain a valid theme: missing template “layout/theme.liquid
Hi, dear customer!
Unzip package from TF and you will find install-me-foxic-shopify-theme.zip for uploading on Shopify
Hi, it has been like weeks now I have contacted support team and I have not gotten any answer to why my Foxic theme products is not showing on the website. I am losing customers cause of this. Can I get any support on this? Iam adding products but when I go to preview the products nothing is showing it has been like this for weeks. I am losing sales.
How long will this take?
Hi! We have just sent you instruction on how to send staff invite. Please check it and follow the instructions. Only after we will be able to log in you store.
Is this theme died? Why there is no updates?
Hi, dear customer. It is a stable ‘vintage’ shopify 1.0 theme. We usually update the stable theme when some bugs there are.
Hi, please update the live preview of Jewelry skin because It’s not available to see demo. URL: https://foxic-theme-demo-2.myshopify.com/?_ab=0&_fd=0&_sc=1&preview_theme_id=115882361032 Thanks!
Hi, dear customer. Done.
Hello! Can you please tell me how to increase the speed of the homepage slider? Thank you!
Hi, dear customer. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will answer you.
