1951 comments found.
Hello, Since the recent update of Google search console, I have a Missing field “priceType” error that appeared. It is about rich snippet related to e-commerce that are not filled in the schema.org tag. Would you have a solution to remedy this lack? Thank you in advance for your feedback, Sincerely, Dylan
Hello,
Thank you for your feedback. Basically, it relates to the WooCommerce core and the SEO plugin. Because this is a new update of Google search console, it may take times to be added to the core of WooCommerce. You can follow these similar topics to get update as soon as possible:
https://wordpress.org/support/topic/missing-field-pricetype/ https://wordpress.org/support/topic/missing-field-pricetype-2/You can also try a plugin to manage data structure of your website, e.g this one:
https://wordpress.org/plugins/wpsso/Thank you
Hi, In the last update of the theme I have problems with this: Version 4.1.0 of sober/woocommerce/myaccount/form-login.php is obsolete. The core version is 6.0.0, I also get a message in woocommerce: Your theme (Sober Child Theme) contains outdated copies of some WooCommerce template files. You may need to update these files to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this: 1.Update your theme to the latest version. If no update is available contact the author of your theme to ask about compatibility with the current version of WooCommerce. Can you help me with this?
Hello,
Thank you for your feedback. This is a warning that recommend updating the included templates of the theme. We’re working on a new version to update these template files and going to release a new update soon.
Hi, on your latest Theme version the user login redirect to my-account page is not working, can you please check and fix this bug.
Thanks
The popup, login one where it can be click on the menu bar.
Hi,
Thank you for your feedback. We have made a test on our website but the theme worked very well. It could be a JS error on your website. Please share your website address, so we can help yo check it.
Please mail use the login credentials, so we can test this issue from the backend. You can use this contact form:
https://themeforest.net/user/uixthemes#contactBTW, the theme has no option to redirect to My Account page after logging in. If the login modal works properly, it will redirect you to the same page after you are logged in.
Thanks
This issue still not yet fix on the latest theme update, I already email you, but no respond.
Please check your spam box. We replied your last email 9 days ago.
Thank you
Hi, I checked but I reply new email to you but your email address can’t be sent to anymore, can you check this redirect issue and update me again thank you.
Hi,
It’s strange. Our email is working normally. BTW, the recent update of theme does support the default filter of WooCommerce (this filter is not supported before). If you keep the code we provided in the email, it will work on your website.
Thank you
Hi there, the last update triggers a php error caused by public_html/wp-content/plugins/sober-addons/wpml-config.xml:485: parser error : Opening and ending tag mismatch: shortcodes line 13. Seems There is a closing “shortcodes” tag missing
Hello,
Thank you very much for your feedback. We’ve fixed this issue in the recent release of the plugin. Please delete the Sober Addons plugin on your website, then reinstall it in Appearance > Install Plugins to get the latest version.
Thank you
I check the code and found that the submenu children toggle button is being hidden, how can I activate and use it, with full toggle function, not just show the button.
Screenshot: https://monosnap.com/file/Z229oq56xT1JFyXb5TBNcb9XEg9jJJ
Please advice. Thanks.
Hi,
We’re sorry but it is not supported. The toggle button for sub-menus doesn’t work at this time.
How can I make the Related Products Carousel show only the in stock product not all. right now it’s show all include out of stock.
Hello,
Actually, it is controlled by the WooCommerce plugin. You can try the option to hide out-of-stock products in WooCommerce > Settings > Products > Inventory.
Thank you
How can I change the Header icon from cart to search on mobile device, I don’t see any option in WP customiser, please advice.
Thanks
Hi,
Unfortunately, this theme doesn’t support displaying the search icon on the mobile header. It is already supported in the mobile menu.
We will add a new option for it in the next update.
Thank you
Hi, how are you? I want to ask you if you offer customization? thanks
Hello,
Yes, we do provide customization services. If you have any offers, please mail us via the email: uixstore@gmail.com or via this contact form:
https://themeforest.net/user/uixthemes#contactThank you
Hi, thanks, I am still waiting for the reply, I sent a email 5 days ago
Hi,
Perhaps your email went to the spam box, we’re going to check it and reply you soon. If you don’t mind, please send us another email via this contact form.
https://themeforest.net/user/uixthemes#contactThank you
Hi, I need to add Line to the social footer is there any workaround? Since you haven’t supported it yet?
Please let me know
Hello,
Unfortunately, the FontAwesome v4 that the theme uses doesn’t support the Line icon. You may need to use custom code to support that icon in the social menu. Please open a ticket on the support site. Our developer will help you check if it is possible.
Thank you
Hi, I need to add Line to the social footer is there any workaround? Since you haven’t supported it yet?
Please let me know
Hello,
Unfortunately, the FontAwesome v4 that the theme uses doesn’t support the Line icon. You may need to use custom code to support that icon in the social menu. Please open a ticket on the support site. Our developer will help you check if it is possible.
Thank you
Hi, I add some products to “Cross-sells” field, but they don;t show. How do I enable them to be shown in the product page? Thank you!
Hello,
WooCommerce displays the cross-sell products on the cart page only. You can check this document for more information.
https://woocommerce.com/document/related-products-up-sells-and-cross-sells/#section-2Thank you
They don’t show on the cart page. Is there any settings in theme?
The theme has no option to hide them. You should also check if you have custom code or if you are using a child theme. Or a plugin on your website has remove them from the cart page.
Please open a ticket on the support site and share the admin login credentials. Our supporters will help you check it.
Thank you
Hi, I’ve created an anchor inside the same page. When i click on it, it jumps to the desired location. How can we make it scroll, like the return top of the page arrow? Thank you!
Hi,
You can set the URL to ”#” to make the link jump to the top of page. You can check this topic for more details:
https://stackoverflow.com/questions/8424785/link-to-a-section-of-a-webpageThank you
Hi thank you. Probably I didn’t express it correctly. The # / anchor works just fine and goes to the desired portion of the page. I don’t like the transision effect. It jumps to the point of the link. I want it to “scroll” smoothly to the desired point; not to “jump” there. In your template you do have it to act this way, when someone reaches at the end of a page. Then an arrow apperas that if you click it you go smoothly to the top of the page. This is the effect I’m looking for. The smooth transition.
Hi, nevermind. I did it by adding “html {scroll-behavior: smooth !important;}” in the Additional CSS section.
Hello, I am updating my clients site who is using this theme. He is using the Minimal V1 version. I am having trouble with the size guides. When on desktop and clicking into a product, light box appears with the product but the size guide button isn’t there. You have to go to the actual product page for the Size Guide button to show. Is there a way to fix this?
Also how can I translate the Size Guide button? I am using Loco Translate but there is no option in there to change the Size Guide name.
Hello,
Thank you for reaching out. Perhaps you set the size guide button to visible on variable products only. Please check this document for more details:
https://docs.uix.store/sober/#/shop/size-guideYou should translate the Sober Addons plugin to find the Size Guide’s texts.
Please open a ticket on the support site if you need further assistance.
https://uix.ticksy.com/Thank you
Thank you for the reply. I think I have it working now. How can I translate the size guide button? It is not there is loco translate.
You can find the size guide button’s text in the Sober Addons plugin. If the Loco Translate can’t find it, please open a ticket and share the admin login credentials. Our supporter will help you check this issue.
Thank you
“A password will be sent to your email address.”
I can’t find a way to translate this on the registration page. I’ve looked in the woocommerce plugin, sober plugin but can’t find this string anywhere when using loco translate.
It finds this string: “A link to set a new password will be sent to your email address.”
But not the one I need above.
This text belongs to the WooCommerce plugin. You can try to update the translation of WooCommerce if it is not translated by default.
Please open a ticket and share the admin login credentials. Our supporter will help you check this issue.
Thank you
Hi, how to set wish list only can be seen by logged in user, so if user is not logged in they would need to register before can use wish list.
Hi,
At this time, the wishlist plugin of the theme doesn’t support that option. We’re testing the theme with a few other wishlist plugins and trying to find a replacement for it. We will try to support this feature (only allow signed in users to create wishlist) in the coming updates, with a new wishlist plugin.
Thank you
Hi, when i’am in www.domain.com/cart i can’t modify address only city and country please help me https://ibb.co/yPBhknG
Hi,
Could you please share your website address? so we can check this issue and assist you better.
Thank you
www.duecimilano.it When add a product and after go to cart page Thk
We’ve tested and the shipping calculator was working well.
https://prnt.sc/3PO_mfSwTzm5You just need to enter the correct postal code, it will work. You can test this problem again with another theme to ensure it work properly.
Thank you
But i cant edit street….Only state, country city zio code
Shipping calcolatore is ok, i have problem with edit address, i cant edit street
Hi,
Please try to change the theme and test this problem again. So we will know if this is a theme related issue.
Thank you
which file i have translate for https://ibb.co/wyNqG66 this 2 word? thk Can i disable layer cart like attach?
You can translate these 2 texts in the Sober theme. Please check this document for more details:
https://docs.uix.store/sober/#/translate/translate-siteYou can use custom CSS to hide the “View cart” button if you want.
Thank you
I solved, MANY MANY THANK’S
You’re welcome 
Hey there, I have a website made on the Sober theme, the problem I am facing is my Product filters of this sober theme are not working for me, also whenever I am searching product using the search box, it doesn’t show me the products but instead, it shows all the category ii have in alphabetical order, whatever I will search, instead of product every time all category shows up. My attributes also are not working and my support of the theme has also ended. Will you help me to get this fixed?
This is my website for your reference. www.cottoncottageindia.com Currently I have added a search plugin on my website in order to avoid the inconvenience for our customers till you help us with the solution.
I am looking forward to hearing from you. I can show you my purchase invoice (in case you want to authenticate the user)
Hello,
Thank you for contacting us. It looks like a conflict issue with plugins. Please open a ticket on the support site and share the admin login credentials. Our supporters will help you check it.
https://uix.ticksy.com/Thank you
As you can see above, i have mentioned that my support has ended And i need your help as the theme is not working properly even after everything is optimised. I will need your help, please tell us the alternative way to get this fixed.
Hi,
As reported by Envato, your account didn’t purchase this theme. Unfortunately, we can provide support for users who purchased our themes. If you used another username to purchase this theme, please use that account to contact our developer via this form:
https://themeforest.net/user/uixthemes#contactThank you
Hey there, Sure!! I have sent you a message from the account i bought the theme. You must have received a message from the username cottoncottage. I am really looking forward to hearing from you soon! Thank you
We’re checking your email and will reply you soon.
Thank you!
Hello, how to enable the product video inside the quickview/lightbox? Now product video only seen in the gallery in product page.
Hello,
Please open a ticket on the support site and share your website address. Our supporter will help you check it.
https://uix.ticksy.com/Thank you
Please make Product Filter names translatable via WPML. Currently, I need to change some code in products-filter.php in order to make them show translated attribute titles.
I change line 329 from: <?php echo esc_html__( $filter['name'], 'admin_texts_widget_sober-products-filter' ) ?>
to:
<?php echo esc_html__( $filter['name'], 'admin_texts_widget_sober-products-filter' ) ?>
Probably you can come up with a better solution..
Hi,
Thank you for your feedback. Actually, it is not the correct way to translate a widget with WPML. By default, WPML provide the option to translate all widgets without edit code. Please check this document for more details:
https://wpml.org/documentation/getting-started-guide/translating-widgets/Please navigate to WPML > String Translation and find the Sober Products Filter domain to translate filter’s names.
Thank you
Sorry, there was a mistake in the code I’ve posted.
In your plugin you use: <?php echo esc_html( $filter['name'] ) ?>
I have already translated the strings as you describe, but since esc_html uses raw strings rather than translated, I think it should be esc_html__ there.
With your original code the filter does not pick up the translated filter name. The rest of the filter code uses esc_html__ and is translated correctly.
Hi,
It is actually not the correct way of using the esc_html__ function. WordPress uses the gettext localization framework to translate strings. The parameter of all __() and _e() functions should be string but not variables. You can read more information about it here:
https://make.wordpress.org/polyglots/handbook/plugin-theme-authors-guide/gettext/In order to translate widget options and theme options, WPML provides additional API and this theme has followed it. So you can find the widget texts in WPML > String Translation. Editing the code may help you get the same result, but it is not the correct way. It may cause unexpected issues with the default translation of WordPress in future updates.
Thank you
Hi. Really like this theme. But I couldn’t see the accordion style product page in any of the demo shops. Is it possible to display product pages in accordion tabs?
Hi,
We’re afraid it is not possible. This theme has no option for that accordion style on the product page.
Too bad, but thanks for the feedback.
Quick question…there is a single variation product, what does it look like with more than 3 or 5 variations and more than two variation types? Do you have a screenshot what it looks like? thanks
Hello,
The layout of variable products are similar. If you have only one variation or multiple variations, they will be displayed with a global template. You can check this document for more details.
https://demo.uix.store/sober/product/guide-pack-cap/Thank you
